1. 1. PT.Industri Pesawat Terbang Nusantara
1998: Job Training
Responsible In:
 Help Light Maintenance in Division Aviation Customer support
 Help Ground Support
 Support Air Frame Maintenance
2. PT.RAMEIN DJAYA
1999- 2000 : As Production Staff
Responsible In:
 Maintain Production Progress
 Maintenance and Trouble shooting Production Engine
 Managing Production Process and Cooperate with other production division
 Report progress to director
3. PT.Pointer
2000 – 2001 : As Customer Service
Responsible In:
 General duties such as: Daily report, handling calls.
 Maintenance and Trouble shooting PC , LAN and Internet Connection
 Maintain good relationship with the Customers
4. PT. Trisatya Mitra abadi
2001 – 2002 :As Technical Support
Responsible In:
 Provide Hardware and software for customer order
 Handling Hardware, Software and LAN Trouble shooting
 Responsibilities for logistic supply
 Maintain good relationship with the customers and suppliers
 Prepare and set up PC for Exhibition
 Project Involves :
Provide Computer hardware and software for PT.Panasonic Gobel
Provide Computer hardware and software for Military Academy, Magelang
5. Pakta Foundation /Jaring Foundation
January 2002 – 2004:As Assistant Network Specialist
Responsible In:
 Providing and handling Hardware, LAN and Software Trouble shooting
 Setting up Hardware ,LAN and software Installation
 Training networking for NGO staff
 Training Report to Funding
 Responsibilities for logistic supply
WORKING EXPERIENCES

2.  Project involve:
Digital Library - Jakarta, Surabaya, Yogyakarta and Bandung
 Set up Hardware and software
 LAN and Internet connection Installation in all location of Digital Library
 Training Networking for library staff
 Training Digital library for library staff
 Hardware ,LAN Trouble shooting in Library
Training save The Children Project
 Set up hardware and LAN for training
 Assistant to Programmer trainer
 Documentation Training
 Software installation
NGO IT Training For NGO in Indonesia Funding By HIVOS
 Set up hardware and LAN
 Networking trainer for NGO staff
 Helper to Database trainer
 Documentation and Report Training
6. Karya Anak Bangsa,UD
April 2005- June 2007: Administration and Tools
Responsible In:
 Providing and handling Hardware, LAN and Software Trouble shooting
 Providing and handling database customer and Technical information database.
 Handling administration and stock purchase ( Spare part, equipment and tools)
 Administration for Customer and employees
7.PT.Sentral Mitra Informatika
HP Printer Support for PT.Nestle Indonesia
Januari 2009-2010
Responsible In:
 Technical Support For Multi Function Printer in Nestle Head Office .
 Provides Supplies Catridges for Multi Function Printer.
 Administrator for user pull printing server.
 Services and Updates for Multi Function Printer includes softwares and Hardwares
for printing puposes.
 Provides training for user in Nestle Head Office.
 Provides report toner condition for Nestle and HP.

Service Desk for PT.Multi Bintang Indonesia( Heineken Group)
Responsibilities and Duties:
No Description
1 Report
 Provides Customer Service DataBase (Call Management
database)
 Monthly report to MBI Management
2 First level troubleshooting for:
 Desktop User: O/S, Microsoft Application, Lotus Notes Client

3.  Server: O/S, Microsoft Application, Datapool, Lotus Notes,
Active Directory
Including re-installation and minor upgrade of related product if needed
3 First level of trouble shooting for end users: computer, printer, server
and network equipments
4 First level troubleshooting for:
 Desktop/Laptop User, Server and network equipments
 Coordinate with related vendors to rectify the troubles.
For Desktop: will cover the deployment and reinstallation of OS,
Microsoft Office and standard applications, including IMAC (Install,
Move, Add, or Change) support.
5 First level troubleshooting for:
 Internet connection to Indosat Gateway
 Coordinate with related vendors to accomplish the troubles
 PABX, CCTV, Time Attendance
 WAN Tangerang. to Sampang Agung & Talavera
Video Conference Tangerang - Sampang Agung
6 First level troubleshooting for:
 Internet connection to Indosat Gateway
 Coordinate with related vendors to accomplish the troubles
 PABX, CCTV, Time Attendance
 WAN
 Video Conference
7 Asset Management MBI
All server systems (Windows 2003 Active Directory)
 Physical, Configuration, User and Location List
 License Management
 Email log and Reporting problem
Vendor Relation (Request, Checking, and QC for new equipment

4. 8.PT.Accel Mitra Solusi
IT HelpDesk for PT.UBS Securities Indonesia (UBS Group)
2010-2012
Responsibilities and Duties:
No Description
1 Report
 Provides Monthly Tape Statistic
 Provides Daily Health Status Trading Application
2 First level troubleshooting for:
 Desktop User: O/S, Microsoft Application,Email.Market data
Application such as : Bloomberg,Reuters etc.
 Server: O/S, Microsoft Application, Datapool, Exchange,
Active Directory
Including re-installation and minor upgrade of related product if needed
3 First level of trouble shooting for end users: computer, printer, server
and network equipments
4 First level troubleshooting for:
 Desktop/Laptop User, Server and network equipments
 Coordinate with related vendors to rectify the troubles.
For Desktop: will cover the deployment and reinstallation of OS,
Microsoft Office and standard applications, including IMAC (Install,
Move, Add, or Change) support.
5 PIC in Indonesia Event international or national event that includes
coordination with hotels for equipment preparation and system
support.such as:
• Indonesia Conference 28 Feb -2 March in Mandarin Hotel
• Wealth Management 13-14 March in Shangrilla Hotel
6 First level troubleshooting for:
 Internet connection to Exchange Gateway and Singapore
Gateway
 Coordinate with related vendors to accomplish the troubles
 PABX, CCTV
 WAN Jakarta to Singapore,and Hongkong.
 Video Conference Jakarta –Singapore and Hongkong
7 Asset Management UBS Securities
All server systems (Windows 2003 Active Directory)
 Physical, Configuration, User and Location List
 License Management
 Email log and Reporting problem
 Vendor Relation (Request, Checking, and QC for new equipment)

5. 9.PT.Nusa Satu Inti Artha (DOKU)
Supervisor Support/Premium Support
Oktober 2011- Present
Responsible In:
• Monitoring and reporting for system and Device
• Handling Trouble shooting and
complained
• Responsibilities for payment gateway system monitoring such as application and
• device.
• Maintain good relationship with the premium client.
• Such as: ( Garuda Indonesia Airlines,Sriwijaya Airlines,Zurich Insurance and etc)
• training for new staff in support to handling system and reporting
• Made montlhy report for airlines transaction from Credit card transaction,Internet
• Banking and Virtual Account Transaction.
• Coordinate with Bank Acquirer and Vendor for Trouble shooting.
• Coordinate with Verification team if there is suspicious transaction.
• Analysis problem in online Transaction and reporting to developer if there
• problem in system .
• Create report using database psql for internal and client.
• First layer for Analyze transaction problem to make sure the transaction is secure
and work normally.
• First layer for new product of payment online laucnh such as monitoring and
inform to developer if there is unusual problem found.
• First layer if merchant need assistance for in intgeration and bank acquirer if
there is problem in transaction online.

6. 1.Multistakeholder Forestry Programme Funding NGO
May 2007-Desember 2008 t : IT Support and consultant
Responsible In:
 Support Administration departement for Computer Trouble shooting
 Suggest solution for Technical Trouble shooting in PC , LAN and software.
 Technical Guide for staff if there’s a trouble shooting in they pc.
 Provide technical Backstopping with server,email intraner,virus protection and
other spontaneous problems
 Provide recomendatin for improved software and hardware performance.
2.Hendropriyono and Asociates
June 2007-Desember 2008 : IT Support and consultant
Responsible In:
 Support Administration departement for Computer Trouble shooting
 Suggest solution for Technical Trouble shooting in PC , LAN and software.
 Technical Guide for staff if there’s a trouble shooting in they pc.
 Provide technical Backstopping with server,email intraner,virus protection and
other spontaneous problems
 Provide recomendatin for improved software and hardware performance
3.Banyu Asin power plant
June 2007-Desember 2008
Responsible In:
 Support Administration departement for Computer Trouble shooting
 Suggest solution for Technical Trouble shooting in PC , LAN and software.
 Technical Guide for staff if there’s a trouble shooting in they pc.
 Provide technical Backstopping with server,email intraner,virus protection and
other spontaneous problems
 Provide recomendatin for improved software and hardware performance
4.Mr.Aryono Sp.-Comissioner Of PT.Rekayasa Industri
January 2006-Present : IT Support and consultant
Responsible In:
 Support Administration departement for Computer Trouble shooting
 Suggest solution for Technical Trouble shooting in PC , LAN and software.
 Technical Guide for staff if there’s a trouble shooting in personal pc.
 Provide technical Backstopping for email intranet,virus protection and other
spontaneous problems
 Provide recomendatin for improved software and hardware performance
OTHER EXPERIENCES

7.  Mr.Rama Chandra
Executive Director, Jaring Foundatio
JL. Flamboyan 1 No: 25 Menteng Dalam
Jakarta-Selatan
Phone (021) 8302504
Fax (021) 8302504
http://www.it-camp.org/jaring/contact.asp
 Mr.Agus Hendrawan
Executive Director,PT.Trisatya Mitra Abadi
Jl. Prof. Dr. Satrio No. 241
Kuningan – Jakarta Selatan 12920
Telp: (021) 5706374 ( Hunting ), 5253603
Fax: (021) 57952616
 Mr.Mike Harrison
MFP UK Co-Director
Manggala wanabakti Building
Block VII floor 6
Jl.jend Gatot subroto
Jakarta 10270
Tel.021-5720225/5710467
 Mr.Djati Nuswanto
Director Hendropriyono and associates
Artha Graha Building 30th
floor ,SCBD
Jl Jend.Sudirman Kav.52-53
Jakarta 12190
Telp.51400366 fax : 51400365
REFERENCES