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Case Studies of
Reducing Bots/Fraud
April 2017
Augustine Fou, PhD.
acfou [at] mktsci.com
212. 203 .7239
For Advertisers
April 2017 / Page 2marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Advertiser myths about ad fraud
1. Fraud is 2% and ‘on the wane’
No. It’s because you’re catching less of it, because bots are
better at hiding (think Methbot)
2. Fraud is ‘priced in’
No. You may be paying 1/10th the CPM, but you’re buying
10x more impressions; an ad shown to a bot is useless.
3. We’ve got fraud-free guarantees
Nice. But this assumes the detection tech can detect it;
what if it can’t detect it, or it gets tricked? Is it fraud free?
April 2017 / Page 3marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Reduce bots/NHT in display campaigns
Period 1 Period 3Period 2
Initial baseline
measurement
Measurement after
first optimization
After eliminating several
“problematic” networks
April 2017 / Page 4marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
“Humanness” of different sources
Organic sources
have more humans
(dark blue)
Conversion actions (calls)
are well correlated to
humans; bots don’t call
April 2017 / Page 5marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Higher quality means lower cost per human
Lower quality paid sources
mean higher cost per human
acquired – like 11X the cost.
Sources of different
quality send widely
different amounts of
humans to landing pages.
April 2017 / Page 6marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Better outcomes from better media
Measure
Ads
Measure
Arrivals
Measure
Conversions
346
1743
5
156
A
B
30X more human
conversion events
• More arrivals
• Better quality
more humans (blue)
good publishers
low-cost media,
ad exchanges
April 2017 / Page 7marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Make analytics more accurate and clean
7% conversion rate 13% conversion rate
artificially low actually correct
For Publishers
April 2017 / Page 9marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Publisher myths about ad fraud
1. Fraud doesn’t affect us, there’s low bots on our site
Bots don’t come in large quantities to your sites; they just
collect a cookie and go elsewhere to create ad impressions
2. We have bot protection on our site
Nice. But what if bad guys pretend to be your site by
passing fake data, and put your brand reputation at risk?
3. We have high quality traffic
Great. We believe you. But what if bot detection tech
accuses you of high bots (falsely)?
April 2017 / Page 10marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Good publishers take action to reduce bots
Publisher 1 – stopped buying traffic
Publisher 2 – filtered data center traffic
April 2017 / Page 11marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Good publishers protect advertisers
On-Site measurement,
bots are still coming
In-Ad measurement, bots
and data centers filtered
10% red
-7% (filter data
center traffic)
3% red
“Filter data center traffic and not call the ads”
April 2017 / Page 12marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Good publishers protect users
42 trackers
24.3s load time
8 trackers
1.3s load time
“minimize 3rd party javascript trackers on pages”
April 2017 / Page 13marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Defend against incorrect measurements
NHT counts higher
than ad impressions
1. In-ad measurement
can’t look outside iframe
ad tag / pixel
(in-ad measurement)
Challenges to
measurement accuracy
2. Extrapolations from
small sample or short
time-based sample
Sources 1 and 2
corroborate
Source 3
completely off
April 2017 / Page 14marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Good publishers reduce data leakage
specialized audience:
oncologists
Journal of Clinical Oncology
specialized audience can
be targeted elsewhere
“cookie matching”
(by placing javascript on your site)
ad revenue diverted away
Fraud comes in large numbers
April 2017 / Page 16marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
$83B digital spend (2017)
CPM and CPC fraud in context of digital spend
Source: eMarketer March 2017
Search Spend
$40 $40
Display Spend Other
$16$30
$3
Google Search FB Display
$4E $11E
What’s left for good publishers
CPC Fraud
$5 Google Display
CPM Fraud
(75% of search) (40% of display)
$8$6
60% fraud
$29
(outside Google/Facebook)
(display opportunity)
Source: eMarketer March 2017
• $7.2B out of $12B (2016)
• $11B out of $19B (2017)40%
April 2017 / Page 17marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
“sites that
carry ads”
Top good domains vs “sites that carry ads”
Source: Verisign, Q4 2016
329M
domains
$80B
search + display
Google
Search
FB+GOOG
Display
$29
billion
“mainstream sites
you’ve heard of”
WSJ
ESPN
NYTimes
Economist
Reuters
Elle
top 1 million + next 10 million
159 million unknown sites
100% bot
pageviews on
“fraud sites”
99% human
pageviews are on
“sites you’ve heard of”
3%
carry adsno ads
April 2017 / Page 18marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Supply chain costs, ad blockingAdvertisers
Publishers
are left with 30%
Bad Guys
siphon dollars OUT
of the ecosystem
30% ($6B)
60% ($11B)
Ad Blocking
users use ad blocking to
protect themselves
10% ($2B)
Ad Tech
“plumbing” and verification
Source: The Guardian, Oct 2016
$5B to Google Display
$16B to Facebook Display
Display Spend$40B
DisplaySpend
April 2017 / Page 19marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Example – 92% impressions cleaned up
Increased CPM prices
by 800%
Decreased impression
volume by 92%
Source: http://adexchanger.com/ad-exchange-news/6-months-after-fraud-cleanup-appnexus-shares-effect-on-its-exchange/
260 billion
20 billion
> $1.60
< 20 cents
April 2017 / Page 20marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Single botnet steals 15% of video ad spend
Source: Dec 2016 WhiteOps Discloses Methbot Research
“Methbot, steals $2 billion annualized;
and it avoided detection for years.”
1. Targeted video ad inventory
$13 average CPM, 10X
higher than display ads
2. Disguised as good publishers
Pretending to be good
publishers to cover tracks
3. Simulated human actions
Actively faked clicks, mouse
movements, page scrolling
4. Obfuscated data center origins
Data center bots pretended to
be from residential IP addresses
April 2017 / Page 21marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
About the Author
April 2017
Augustine Fou, PhD.
acfou [at] mktsci.com
212. 203 .7239
April 2017 / Page 22marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Dr. Augustine Fou – Independent Ad Fraud Researcher
2013
2014
Follow me on LinkedIn (click) and on Twitter
@acfou (click)
Further reading:
http://www.slideshare.net/augustinefou/presentations
https://www.linkedin.com/today/author/augustinefou
2016
2015
April 2017 / Page 23marketing.scienceconsulting group, inc.
linkedin.com/in/augustinefou
Harvard Business Review – October 2015
Excerpt:
Hunting the Bots
Fou, a prodigy who earned a Ph.D. from MIT at
23, belongs to the generation that witnessed
the rise of digital marketers, having crafted his
trade at American Express, one of the most
successful American consumer brands, and at
Omnicom, one of the largest global advertising
agencies. Eventually stepping away from
corporate life, Fou started his own practice,
focusing on digital marketing fraud
investigation.
Fou’s experiment proved that fake traffic is
unproductive traffic. The fake visitors inflated
the traffic statistics but contributed nothing to
conversions, which stayed steady even after the
traffic plummeted (bottom chart). Fake traffic is
generated by “bad-guy bots.” A bot is computer
code that runs automated tasks.

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Case Studies of Reducing Bots Fraud by Augustine Fou

  • 1. Case Studies of Reducing Bots/Fraud April 2017 Augustine Fou, PhD. acfou [at] mktsci.com 212. 203 .7239
  • 3. April 2017 / Page 2marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Advertiser myths about ad fraud 1. Fraud is 2% and ‘on the wane’ No. It’s because you’re catching less of it, because bots are better at hiding (think Methbot) 2. Fraud is ‘priced in’ No. You may be paying 1/10th the CPM, but you’re buying 10x more impressions; an ad shown to a bot is useless. 3. We’ve got fraud-free guarantees Nice. But this assumes the detection tech can detect it; what if it can’t detect it, or it gets tricked? Is it fraud free?
  • 4. April 2017 / Page 3marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Reduce bots/NHT in display campaigns Period 1 Period 3Period 2 Initial baseline measurement Measurement after first optimization After eliminating several “problematic” networks
  • 5. April 2017 / Page 4marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou “Humanness” of different sources Organic sources have more humans (dark blue) Conversion actions (calls) are well correlated to humans; bots don’t call
  • 6. April 2017 / Page 5marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Higher quality means lower cost per human Lower quality paid sources mean higher cost per human acquired – like 11X the cost. Sources of different quality send widely different amounts of humans to landing pages.
  • 7. April 2017 / Page 6marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Better outcomes from better media Measure Ads Measure Arrivals Measure Conversions 346 1743 5 156 A B 30X more human conversion events • More arrivals • Better quality more humans (blue) good publishers low-cost media, ad exchanges
  • 8. April 2017 / Page 7marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Make analytics more accurate and clean 7% conversion rate 13% conversion rate artificially low actually correct
  • 10. April 2017 / Page 9marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Publisher myths about ad fraud 1. Fraud doesn’t affect us, there’s low bots on our site Bots don’t come in large quantities to your sites; they just collect a cookie and go elsewhere to create ad impressions 2. We have bot protection on our site Nice. But what if bad guys pretend to be your site by passing fake data, and put your brand reputation at risk? 3. We have high quality traffic Great. We believe you. But what if bot detection tech accuses you of high bots (falsely)?
  • 11. April 2017 / Page 10marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Good publishers take action to reduce bots Publisher 1 – stopped buying traffic Publisher 2 – filtered data center traffic
  • 12. April 2017 / Page 11marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Good publishers protect advertisers On-Site measurement, bots are still coming In-Ad measurement, bots and data centers filtered 10% red -7% (filter data center traffic) 3% red “Filter data center traffic and not call the ads”
  • 13. April 2017 / Page 12marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Good publishers protect users 42 trackers 24.3s load time 8 trackers 1.3s load time “minimize 3rd party javascript trackers on pages”
  • 14. April 2017 / Page 13marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Defend against incorrect measurements NHT counts higher than ad impressions 1. In-ad measurement can’t look outside iframe ad tag / pixel (in-ad measurement) Challenges to measurement accuracy 2. Extrapolations from small sample or short time-based sample Sources 1 and 2 corroborate Source 3 completely off
  • 15. April 2017 / Page 14marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Good publishers reduce data leakage specialized audience: oncologists Journal of Clinical Oncology specialized audience can be targeted elsewhere “cookie matching” (by placing javascript on your site) ad revenue diverted away
  • 16. Fraud comes in large numbers
  • 17. April 2017 / Page 16marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou $83B digital spend (2017) CPM and CPC fraud in context of digital spend Source: eMarketer March 2017 Search Spend $40 $40 Display Spend Other $16$30 $3 Google Search FB Display $4E $11E What’s left for good publishers CPC Fraud $5 Google Display CPM Fraud (75% of search) (40% of display) $8$6 60% fraud $29 (outside Google/Facebook) (display opportunity) Source: eMarketer March 2017 • $7.2B out of $12B (2016) • $11B out of $19B (2017)40%
  • 18. April 2017 / Page 17marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou “sites that carry ads” Top good domains vs “sites that carry ads” Source: Verisign, Q4 2016 329M domains $80B search + display Google Search FB+GOOG Display $29 billion “mainstream sites you’ve heard of” WSJ ESPN NYTimes Economist Reuters Elle top 1 million + next 10 million 159 million unknown sites 100% bot pageviews on “fraud sites” 99% human pageviews are on “sites you’ve heard of” 3% carry adsno ads
  • 19. April 2017 / Page 18marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Supply chain costs, ad blockingAdvertisers Publishers are left with 30% Bad Guys siphon dollars OUT of the ecosystem 30% ($6B) 60% ($11B) Ad Blocking users use ad blocking to protect themselves 10% ($2B) Ad Tech “plumbing” and verification Source: The Guardian, Oct 2016 $5B to Google Display $16B to Facebook Display Display Spend$40B DisplaySpend
  • 20. April 2017 / Page 19marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Example – 92% impressions cleaned up Increased CPM prices by 800% Decreased impression volume by 92% Source: http://adexchanger.com/ad-exchange-news/6-months-after-fraud-cleanup-appnexus-shares-effect-on-its-exchange/ 260 billion 20 billion > $1.60 < 20 cents
  • 21. April 2017 / Page 20marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Single botnet steals 15% of video ad spend Source: Dec 2016 WhiteOps Discloses Methbot Research “Methbot, steals $2 billion annualized; and it avoided detection for years.” 1. Targeted video ad inventory $13 average CPM, 10X higher than display ads 2. Disguised as good publishers Pretending to be good publishers to cover tracks 3. Simulated human actions Actively faked clicks, mouse movements, page scrolling 4. Obfuscated data center origins Data center bots pretended to be from residential IP addresses
  • 22. April 2017 / Page 21marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou About the Author April 2017 Augustine Fou, PhD. acfou [at] mktsci.com 212. 203 .7239
  • 23. April 2017 / Page 22marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Dr. Augustine Fou – Independent Ad Fraud Researcher 2013 2014 Follow me on LinkedIn (click) and on Twitter @acfou (click) Further reading: http://www.slideshare.net/augustinefou/presentations https://www.linkedin.com/today/author/augustinefou 2016 2015
  • 24. April 2017 / Page 23marketing.scienceconsulting group, inc. linkedin.com/in/augustinefou Harvard Business Review – October 2015 Excerpt: Hunting the Bots Fou, a prodigy who earned a Ph.D. from MIT at 23, belongs to the generation that witnessed the rise of digital marketers, having crafted his trade at American Express, one of the most successful American consumer brands, and at Omnicom, one of the largest global advertising agencies. Eventually stepping away from corporate life, Fou started his own practice, focusing on digital marketing fraud investigation. Fou’s experiment proved that fake traffic is unproductive traffic. The fake visitors inflated the traffic statistics but contributed nothing to conversions, which stayed steady even after the traffic plummeted (bottom chart). Fake traffic is generated by “bad-guy bots.” A bot is computer code that runs automated tasks.