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How	
  to	
  Write	
  Marke-ng	
  Copy	
  that	
  Sells	
  	
  

                      Presented	
  by	
  
Sheri	
  Jacobs,	
  CAE,	
  President	
  +	
  Chief	
  Strategist	
  
               Avenue	
  M	
  Group,	
  LLC	
  

     American	
  College	
  of	
  OccupaAonal	
  and	
  
           Environmental	
  Medicine	
  
                     November	
  12,	
  2009	
  
Name	
  something	
  you’ve	
  
recently	
  bought	
  that	
  you	
  
        really	
  love.	
  

    Why do you love it?
I	
  love	
  my	
  camera!	
  
What	
  do	
  I	
  love	
  about	
  my	
  camera?	
  
•  Fits	
  in	
  my	
  pocket.	
  	
  

•  I	
  can	
  take	
  great	
  pictures	
  from	
  anywhere.	
  

•  It	
  is	
  so	
  easy	
  to	
  use;	
  I	
  actually	
  appear	
  in	
  pictures	
  
   from	
  family	
  vacaAons.	
  
Lumix Panasonic with mega
OIS image stabilizer.
Another	
  approach…	
  
Nikon	
  D40.	
  Campaign	
  used	
  real	
  people,	
  real	
  pictures	
  	
  
                      and	
  real	
  words.	
  	
  
Nikon	
  ad	
  copy	
  
•  Benefit:	
  Simple	
  to	
  use.	
  

•  Proof:	
  Large	
  sample	
  audience	
  (200	
  residents).	
  

•  Technology:	
  Nikon	
  used	
  a	
  microsite	
  called	
  Picturetown.	
  

•  People:	
  Seven	
  stories	
  of	
  people’s	
  lives	
  and	
  experiences	
  with	
  
   examples.	
  
Outcome/Results	
  
•  Nikon	
  became	
  the	
  brand	
  most	
  likely	
  to	
  purchase.	
  

•  Changed	
  percepAon	
  from	
  'for	
  professionals	
  only'	
  to	
  'easy	
  
   to	
  use'	
  cameras	
  'for	
  everyone.’	
  

•  Web	
  site	
  engaged	
  visitors	
  with	
  9.5	
  million	
  pictures	
  
   viewed.	
  

•  Increased	
  market	
  share	
  by	
  30%.	
  
People don’t read ads.
They read what interests
 them and sometimes that
    happens to be an ad.
It’s	
  easy	
  to	
  market	
  when	
  this	
  is	
  your	
  
                       product.	
  
That’s	
  great.	
  	
  
But	
  I’m	
  selling	
  
 membership,	
  
conferences	
  or	
  
  advocacy!	
  
Your	
  challenges…	
  
•  Being	
  heard.	
  Gedng	
  my	
  message	
  read.	
  
•  Numerous	
  audiences	
  –	
  creaAng	
  a	
  segmentaAon	
  
   strategy	
  
•  Reaching	
  new	
  customers	
  and	
  prospects	
  within	
  
   current	
  audience	
  segments	
  
•  Reaching	
  new	
  audience	
  segments	
  
•  High	
  product	
  costs	
  –	
  downturn	
  economy	
  
•  Achieving	
  diversity	
  
What	
  do	
  you	
  
hope	
  to	
  learn	
  
   today?	
  
•  How	
  to	
  get	
  emails	
  opened	
  and	
  read	
  
•  How	
  to	
  clarify	
  your	
  message	
  
•  How	
  to	
  determine	
  your	
  unique	
  selling	
  points	
  
•  How	
  to	
  develop	
  markeAng	
  that	
  stands	
  out	
  on	
  a	
  
   limited	
  budget	
  
•  How	
  to	
  make	
  minor	
  and	
  major	
  changes	
  to	
  
   improve	
  your	
  current	
  markeAng	
  efforts	
  
•  What	
  else?	
  
hjp://www.wordle.net	
  
Our	
  world	
  today…	
  
•    Total	
  saturaAon	
  
•    New	
  technologies	
  
•    Many	
  compeAng	
  forces	
  
•    A	
  recession	
  
•    Budget	
  cuts,	
  doing	
  more	
  with	
  less	
  
•    In	
  short…a	
  period	
  of	
  radical	
  change	
  
MarkeAng	
  is	
  about	
  3	
  things…	
  
1.  Unique	
  value	
  to	
  the	
  audience.	
  

2.  IdenAfying	
  the	
  most	
  trusted	
  sources/channels.	
  

3.  The	
  right	
  words	
  to	
  connect	
  with	
  customers.	
  
To sell anything you must…
•  Know	
  everything	
  you	
  can	
  about	
  who	
  you	
  are	
  
   selling	
  to.	
  
•  Know	
  everything	
  you	
  can	
  about	
  what	
  you	
  are	
  
   selling.	
  
•  Know	
  everything	
  you	
  can	
  about	
  your	
  compeAAon.	
  
•  Know	
  everything	
  you	
  can	
  about	
  the	
  best	
  channels	
  
   to	
  reach	
  your	
  customers.	
  
•  Know	
  everything	
  you	
  can	
  about	
  what	
  moAvates	
  
   your	
  customers.	
  
It	
  all	
  starts	
  with	
  
  understanding	
  your	
  
prospects	
  and	
  what	
  you	
  
       are	
  offering.	
  
Do	
  you	
  know?	
  
•  How	
  prospects	
  find	
  you?	
  

•  Why	
  do	
  they	
  join,	
  register	
  or	
  purchase?	
  

•  What	
  other	
  organizaAons	
  they	
  belong	
  to?	
  

•  What	
  they	
  need	
  based	
  on	
  their	
  size,	
  locaAon,	
  business	
  or	
  
   other	
  factors?	
  

•  What	
  is	
  keeping	
  them	
  up	
  at	
  night?	
  
Don’t	
  know…ask!	
  




www.wordle.net	
  
How	
  do	
  your	
  members	
  behave	
  online?	
  
Ask	
  a	
  few	
  simple	
  quesAons.	
  
How	
  onen	
  do	
  you…	
  

•  Maintain	
  a	
  blog,	
  read	
  a	
  blog,	
  comment	
  on	
  a	
  blog.	
  

•  Write	
  reviews,	
  read	
  reviews.	
  

•  Maintain	
  a	
  facebook	
  page,	
  comment	
  on	
  a	
  facebook	
  page.	
  

•  Post	
  a	
  twijer	
  comment,	
  follow	
  others	
  on	
  twijer.	
  
Listening	
  +	
  Engagement	
  Campaign	
  
•  How	
  do	
  members	
  describe	
  the	
  services	
  they	
  use?	
  

•  How	
  do	
  members	
  describe	
  the	
  problems	
  they	
  are	
  facing?	
  

•  What	
  types	
  of	
  soluAons	
  are	
  they	
  looking	
  for	
  in	
  specific	
  terms?	
  

•  What	
  suggesAons	
  are	
  other	
  members	
  offering	
  to	
  help	
  solve	
  
   their	
  problems?	
  
5	
  Steps	
  to	
  Engagement	
  
•  INVOLVE	
  -­‐	
  listen	
  to,	
  live	
  the	
  social	
  web,	
  understand	
  it,	
  this	
  
   cannot	
  be	
  faked	
  
•  CREATE	
  -­‐	
  make	
  relevant	
  content	
  for	
  communiAes	
  of	
  
   interest	
  
•  DISCUSS	
  -­‐	
  no	
  conversaAon	
  around	
  it,	
  then	
  the	
  content	
  
   may	
  as	
  well	
  not	
  exist	
  
•  PROMOTE	
  -­‐	
  acAvely,	
  respecqully,	
  promote	
  the	
  content	
  
   with	
  the	
  networks	
  
•  MEASURE	
  -­‐	
  monitor,	
  interaAvely	
  develop	
  and	
  respond	
  or	
  
   be	
  damned!	
  	
  
Discuss/
Involve   Create              Promote   Measure
                    Listen
How	
  well	
  do	
  you	
  
 know	
  what	
  you	
  
are	
  trying	
  to	
  sell?	
  
Conduct	
  an	
  Asset	
  Audit	
  
Conduct	
  a	
  Benefit	
  Analysis	
  
•  Advantages:	
  Describe	
  what	
  disAnguishes	
  the	
  feature	
  as	
  
   unique	
  or	
  special.	
  What	
  makes	
  this	
  ajribute	
  special?	
  
•  MoAves:	
  MoAves	
  describe	
  what	
  the	
  features	
  saAsfy	
  as	
  a	
  
   result	
  of	
  buying	
  and	
  using	
  your	
  “product.”	
  
•  Benefits:	
  What	
  favorable	
  or	
  desired	
  experience	
  will	
  the	
  
   customer	
  derive	
  as	
  a	
  result	
  of	
  the	
  feature	
  and	
  advantage?	
  
   How	
  will	
  the	
  member/prospect	
  avoid	
  pain	
  or	
  gain	
  
   happiness?	
  
•  Evidence:	
  What	
  anecdotal	
  and	
  actual	
  data	
  do	
  we	
  have	
  to	
  
   back	
  up	
  our	
  claim?	
  
Create	
  a	
  Marke-ng	
  Brief	
  
•  What	
  differenAates	
  your	
  product	
  
•  How	
  to	
  stand	
  out	
  in	
  the	
  marketplace	
  
•  How	
  to	
  make	
  it	
  relevant	
  
•  How	
  to	
  make	
  it	
  believable	
  
•  How	
  to	
  make	
  a	
  connecAon.	
  
How	
  well	
  do	
  you	
  
  know	
  your	
  
 compeAAon?	
  
How	
  do	
  you	
  compare?	
  
What	
  do	
  prospects	
  see	
  when	
  they	
  look	
  at	
  other	
  medical	
  socieAes?	
  
•  MarkeAng	
  and	
  promoAons	
  
     •  Segments	
  served	
  
     •  Pricing	
  and	
  discounts	
  
     •  Online	
  presence	
  (Google	
  search)	
  
•  Product	
  line	
  
•  Brand	
  strength	
  and	
  recogniAon	
  
•  Strengths	
  and	
  weaknesses	
  (resources,	
  staff	
  size)	
  
Let’s	
  	
  
Take	
  a	
  Break.	
  
Capturing	
  the	
  
 prospect’s	
  
  ajenAon.	
  
Know	
  the	
  triggers	
  

          95%	
  of	
  the	
  reasons	
  a	
  
         prospect	
  buys	
  involve	
  a	
  
         subconscious	
  decision!	
  
Source:	
  Triggers	
  by	
  Joe	
  Sugarman	
  
Proof	
  of	
  Value	
  
Should	
  I	
  spend	
  $1000	
  for	
  
           a	
  laptop?	
  
Price:	
  $3,848.00	
  	
  	
  	
  Ouch!	
  
Price:	
  $989.00	
  	
  	
  	
  Yes!	
  
Proof	
  of	
  Value	
  
All	
  the	
  features	
  I	
  need	
  in	
  
               a	
  laptop.	
  	
  
        $3,848+	
  vs.	
  $989	
  
Proof	
  of	
  value	
  
When	
  you	
  jusAfy	
  the	
  price	
  of	
  your	
  product	
  or	
  service,	
  you	
  add	
  
value	
  to	
  your	
  offer	
  and	
  give	
  the	
  prospect	
  one	
  more	
  logical	
  
reason	
  to	
  buy.	
  

Show	
  two	
  pricing	
  opAons,	
  one	
  being	
  considerably	
  more	
  
expensive.	
  	
  
     •  Premium	
  membership	
  and	
  regular	
  membership	
  
     •  Your	
  organizaAon	
  vs.	
  compeAtor	
  
     •  Regular	
  fee	
  vs.	
  special	
  offer	
  fee	
  
Tone	
  
What	
  is	
  the	
  nature	
  of	
  what	
  you	
  are	
  selling?	
  Is	
  it	
  Serious?	
  Fun?	
  
Luxurious?	
  Inexpensive?	
  What	
  words	
  match	
  your	
  product?	
  
• 	
   	
  Free,	
  freebies	
  
• 	
   	
  Exclusive,	
  InvitaAon	
  only	
  
• 	
   	
  PresAgious	
  
• 	
   	
  Serious     	
  	
  
Emo-on	
  
What	
  emoAonal	
  needs	
  will	
  your	
  product	
  
solve?	
  
• 	
  	
  	
  Staying	
  afloat	
  during	
  the	
  recession	
  
•  SorAng	
  through	
  an	
  avalanche	
  of	
  informaAon	
  
•  CommunicaAng	
  the	
  value	
  of	
  the	
  profession	
  
•  Budget	
  constraints	
  –	
  no	
  money	
  to	
  travel	
  and	
  ajend	
  
   conferences	
  
•  A	
  decline	
  in	
  residency	
  programs	
  and	
  the	
  specialty	
  
How	
  Do	
  You	
  Handle	
  Objec-ons?	
  
Raise	
  the	
  objecAons	
  and	
  then	
  resolve	
  them.	
  Don’t	
  ignore	
  
objecAons.	
  

If	
  cost	
  is	
  an	
  issue,	
  talk	
  about	
  it.	
  	
  
• 	
   	
  Membership	
  is	
  less	
  than	
  $2/day	
  
• 	
   	
  Offer	
  freebies	
  to	
  offset	
  the	
  cost	
  to	
  ajend	
  a	
  meeAng	
  

If	
  lack	
  of	
  Ame	
  is	
  a	
  concern…	
  
• 	
  Tell	
  how	
  ajendees	
  can	
  stay	
  connected	
  at	
  the	
  conference	
  
MarkeAngProfs	
  Business-­‐to-­‐Business	
  	
  
              Forum	
  2009	
  
What	
  you	
  get	
  with	
  the	
  cost	
  of	
  registraAon:	
  
1.  Free	
  copy	
  of	
  B2B	
  Marke)ng	
  in	
  2009:	
  Trends	
  in	
  
    Strategies	
  and	
  Spending	
  	
  
2.  A	
  free	
  Premium	
  Plus	
  membership	
  for	
  Basic	
  and	
  Non-­‐
    members.	
  	
  
3.  Free	
  one-­‐to-­‐one	
  expert	
  advice	
  
4.  Free	
  ongoing	
  private	
  (exclusive)	
  networking	
  with	
  fellow	
  
    ajendees	
  on	
  Facebook,	
  LinkedIn	
  and	
  Twijer.	
  
5.  Free	
  meals	
  throughout	
  the	
  enAre	
  conference	
  	
  
Involvement	
  &	
  Ownership	
  
A	
  good	
  involvement	
  device	
  in	
  direct	
  response	
  
adverAsing	
  has	
  doubled	
  and	
  even	
  tripled	
  response	
  
rates.	
  

“Write	
  down	
  3	
  issues	
  you	
  want	
  to	
  address	
  
when	
  you	
  come	
  back	
  from	
  the	
  Coding	
  and	
  
Classifica)on	
  for	
  the	
  Occupa)onal	
  Medicine	
  
Office.	
  
Storytelling	
  
A	
  good	
  story	
  should	
  capture	
  a	
  
person’s	
  ajenAon,	
  relate	
  the	
  
product	
  or	
  service	
  to	
  the	
  sales	
  
 message,	
  and	
  help	
  you	
  bond	
  
        with	
  the	
  prospect.	
  
Actual	
  Copy	
  
   WSAE	
  holds	
  eight	
  1/2	
  day	
  educaAonal	
  
programs	
  each	
  year	
  presenAng	
  some	
  of	
  the	
  
best	
  naAonal	
  and	
  state	
  speakers	
  discussing	
  
  cudng	
  edge	
  soluAons	
  to	
  the	
  challenges	
  
         faced	
  by	
  associaAon	
  execuAves.	
  	
  
Another	
  way	
  to	
  say	
  it:	
  
                     WSAE	
  offers	
  
                     educaAonal	
  
                     programs	
  “that	
  
                     are	
  worth	
  gedng	
  
                     up	
  at	
  5:00	
  am	
  and	
  
                     driving	
  halfway	
  
                     across	
  the	
  state	
  to	
  
                     ajend.”	
  
Authority	
  and	
  Credibility	
  
Credibility	
  Examples	
  
            “Join	
  more	
  than	
  352,000	
  members”	
  

            “Top-­‐rated	
  service	
  3	
  years	
  in	
  a	
  row”	
  

            “Selected	
  as	
  one	
  of	
  Chicago's	
  
            101	
  Best	
  and	
  Brightest	
  
            Companies	
  to	
  Work	
  For	
  by	
  the	
  
            NaAonal	
  AssociaAon	
  of	
  Business	
  
            Resources”
Logic	
  
In	
  today’s	
  economy,	
  people	
  need	
  to	
  jusAfy	
  the	
  purchase	
  –	
  
membership,	
  ajendance,	
  adverAsing,	
  sponsorships.	
  
• 	
   	
  RecogniAon	
  –	
  you	
  deserve	
  it	
  
• 	
   	
  Savings	
  

Remember	
  two	
  main	
  points	
  about	
  logic	
  as	
  a	
  trigger:	
  (1)	
  You	
  
buy	
  on	
  emoAon	
  and	
  jusAfy	
  the	
  purchase	
  with	
  logic.	
  (2)	
  View	
  
logic	
  as	
  the	
  answer	
  to	
  the	
  unspoken	
  objecAon,	
  “Why	
  should	
  I	
  
buy	
  this	
  thing?”	
  
EmoAon:	
  BMW.	
  The	
  UlAmate	
  Driving	
  Machine!	
  

Logic:	
  UlAmate	
  efficiency.	
  Well	
  equipped.	
  No-­‐cost	
  maintenance.	
  
No-­‐cost	
  BMW	
  Assist	
  Safety	
  Plan.	
  	
  
SaAsfacAon	
  Guarantee	
  
UncondiAonal,	
  no-­‐hassle,	
  money	
  back	
  guarantee	
  

•  Membership:	
  We	
  will	
  refund	
  your	
  money	
  if	
  you	
  are	
  not	
  
   saAsfied	
  -­‐	
  up	
  unAl	
  the	
  very	
  last	
  day	
  of	
  your	
  membership.	
  

•  MeeAngs:	
  We	
  will	
  refund	
  your	
  money	
  and	
  let	
  you	
  keep	
  the	
  
   course	
  materials	
  if	
  you	
  are	
  not	
  completely	
  saAsfied.	
  

What	
  type	
  of	
  guarantee	
  could	
  you	
  offer?	
  
Sense	
  of	
  Urgency	
  
•  Introductory	
  price/offer	
  
•  Limited	
  quanAty	
  –	
  only	
  the	
  first	
  20	
  people	
  who	
  register	
  
   will	
  receive	
  a	
  free	
  white	
  paper	
  
•  Pricing	
  based	
  on	
  number	
  of	
  seats	
  sold	
  
     •  First	
  10	
  seats	
  sell	
  for	
  $49	
  

     •  Second	
  10	
  sell	
  seats	
  for	
  $99	
  
     •  Third	
  10	
  seats	
  sell	
  for	
  $149	
  
Exclusivity	
  
•    Create	
  a	
  sense	
  of	
  exclusivity	
  
     by	
  sedng	
  limitaAons	
  on	
  who	
  
     can	
  buy,	
  join	
  or	
  register.	
  

•    Offer	
  other	
  exclusive	
  	
  
     products	
  to	
  prospects	
  have	
  
     parAcipated,	
  joined	
  or	
  
     ajended	
  a	
  session.	
  
KISS	
  –	
  Keep	
  it	
  Stupid	
  and	
  Simple	
  
Make	
  it	
  so	
  easy	
  to	
  register,	
  join	
  or	
  
buy	
  that	
  all	
  the	
  customer	
  needs	
  to	
  
do	
  is	
  pick	
  up	
  a	
  pen	
  and	
  sign	
  on	
  the	
  
dojed	
  line.	
  

Unless	
  you	
  are	
  going	
  for	
  
exclusivity!	
  
Be	
  Specific	
  
Don’t	
  say	
  “Top	
  rated	
  educaAonal	
  program”	
  
Say…	
  
      “95%	
  of	
  past	
  ajendees	
  of	
  the	
  OccupaAonal	
  
      Medicine	
  Board	
  Review	
  rate	
  this	
  course	
  as	
  one	
  
      of	
  the	
  most	
  important	
  moves	
  in	
  advancing	
  
      their	
  career.”	
  

People	
  are	
  skepAcal	
  about	
  adverAsing.	
  Make	
  it	
  
believable.	
  By	
  being	
  specific	
  you	
  sound	
  like	
  an	
  
expert.	
  	
  
Create	
  a	
  Must-­‐Read	
  Headline	
  
The	
  enAre	
  purpose	
  of	
  the	
  headline/subject	
  line	
  is	
  to	
  get	
  the	
  
prospect	
  to	
  read	
  the	
  next	
  line.	
  

The	
  enAre	
  purpose	
  of	
  the	
  next	
  line	
  is	
  to	
  get	
  the	
  prospect	
  to	
  read	
  
on.	
  And	
  so	
  on.	
  

This	
  should	
  conAnue	
  unAl	
  the	
  prospect	
  takes	
  the	
  acAon	
  you	
  desire.	
  
10	
  Online	
  mistakes	
  that	
  can	
  get	
  you	
  fired	
  
Use	
  How	
  to	
  or	
  a	
  Number	
  in	
  your	
  Title	
  
•  How	
  to	
  recognize	
  the	
  adverse	
  effects	
  of	
  chronic	
  lead	
  exposure	
  
•  How	
  to	
  apply	
  the	
  low	
  back	
  guidelines	
  to	
  clinical	
  pracAce	
  
   situaAons	
  
•  How	
  to	
  prepare	
  your	
  pracAce	
  for	
  the	
  changer	
  over	
  from	
  ICD-­‐9	
  to	
  
   ICD-­‐10	
  

•  11	
  Emerging	
  Trends	
  in	
  Waterborne	
  Disease	
  
•  9	
  Legal	
  Issues	
  you	
  should	
  know	
  about	
  Social	
  Networking	
  
•  5	
  Ways	
  to	
  Evaluate	
  Financial	
  Policies	
  and	
  Rate	
  Impacts.	
  	
  
Use	
  the	
  word	
  “Because”	
  
People	
  are	
  skepAcal.	
  If	
  you	
  are	
  offering	
  something	
  too	
  good	
  to	
  
be	
  true,	
  they	
  may	
  not	
  respond.	
  Explain	
  why	
  you	
  are	
  giving	
  
something	
  away	
  for	
  free	
  or	
  at	
  a	
  steep	
  discount.	
  

Tell	
  people	
  what’s	
  in	
  it	
  for	
  them	
  and	
  what’s	
  in	
  it	
  for	
  you.	
  
Cut	
  your	
  copy	
  in	
  half!	
  
Use	
  short	
  simple	
  sentences.	
  Avoid	
  complex	
  
jargon.	
  

       Provided	
  that	
  -­‐	
  -­‐	
  If	
  
       In	
  order	
  to	
  -­‐	
  -­‐	
  To	
  
       The	
  majority	
  of	
  -­‐	
  -­‐	
  Most	
  
       Accordingly	
  -­‐	
  -­‐	
  So	
  
       Facilitate	
  -­‐	
  -­‐	
  Help	
  
       Frequently	
  -­‐	
  -­‐	
  Onen	
  
       Commence	
  -­‐	
  -­‐	
  Start	
  
       Nonetheless	
  -­‐	
  -­‐	
  But	
  	
  
Use	
  Curiosity	
  to	
  Get	
  Them	
  Interested	
  
 Program:	
  Physicians	
  and	
  health	
  care	
  reform	
  

 50%	
  of	
  Physicians	
  Report	
  Health	
  Care	
  Reform	
  
 Worsened	
  CondiAons	
  for	
  their	
  PracAce	
  

 In	
  this	
  session,	
  you	
  will	
  understand	
  the	
  key	
  implicaAons	
  of	
  
 health	
  reform	
  legislaAon	
  impacAng	
  OEM	
  physicians.	
  The	
  
 session	
  will	
  cover	
  health	
  and	
  producAvity	
  strategies,	
  how	
  to	
  
 market	
  your	
  services,	
  and	
  the	
  key	
  condiAons	
  that	
  are	
  driving	
  
 up	
  cost.	
  
Be	
  AuthenAc.	
  
Show	
  your	
  personality.	
  

People	
  are	
  drawn	
  to	
  real	
  people,	
  not	
  brands,	
  companies	
  or	
  
organizaAons.	
  Forget	
  the	
  talking	
  points	
  and	
  encourage	
  your	
  
volunteers	
  and	
  staff	
  to	
  speak	
  with	
  authenAcity.	
  	
  

Don’t	
  filter	
  their	
  comments.	
  Ajribute	
  comments	
  to	
  their	
  
owners.	
  
Complete	
  the	
  
 worksheet.	
  
MarkeAng	
  with	
  	
  
 Direct	
  Mail.	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  

1)  End	
  your	
  price	
  with	
  a	
  7	
  or	
  a	
  9.	
  

There	
  is	
  a	
  psychological	
  price	
  point	
  –	
  a	
  dues	
  amount	
  that	
  
ends	
  with	
  a	
  dollar	
  amount	
  of	
  a	
  “7”	
  or	
  “9.”	
  For	
  example,	
  an	
  
acquisiAon	
  price	
  of	
  $139	
  will	
  typically	
  generate	
  more	
  
revenue	
  and	
  members	
  than	
  a	
  price	
  of	
  $150.	
  	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
2)	
  Build	
  your	
  campaign	
  around	
  a	
  metaphor:	
  
• 	
   	
  Survey	
  
• 	
   	
  CerAficate	
  
• 	
   	
  Temporary	
  membership	
  card	
  
• 	
   	
  Gin	
  card	
  
• 	
   	
  InvitaAon	
  

Make	
  them	
  stop	
  and	
  think.	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
3)	
  Use	
  the	
  P.S.	
  

•  Remind	
  buyers	
  of	
  a	
  special	
  gin	
  they	
  will	
  receive	
  if	
  
   they	
  respond.	
  	
  
•  Emphasize	
  the	
  guarantee	
  
•  Repeat	
  the	
  key	
  benefit	
  
•  Provide	
  contact	
  informaAon	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
4)	
  Personalize	
  communicaAons	
  

• 	
   	
  Segment	
  messages	
  
• 	
   	
  “Dear	
  Sheri	
  Jacobs”	
  out	
  pulls	
  “Dear	
  Prospect”	
  by	
  
       	
  30%	
  
• 	
   	
  Use	
  Variable	
  Data	
  PrinAng	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
5)	
  	
   Leave	
  out	
  the	
  brochure!	
  

•  Change	
  the	
  process	
  from	
  a	
  “sales	
  effort”	
  to	
  a	
  
   personal	
  communicaAon	
  

•  Test	
  with	
  a	
  brochure	
  and	
  without	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
6)	
  	
  Tell	
  customers	
  what	
  will	
  happen	
  if	
  they	
  buy,	
  
      	
  register	
  or	
  join	
  now	
  

End	
  your	
  copy	
  by	
  telling	
  people	
  what	
  will	
  happen	
  –	
  
use	
  your	
  most	
  powerful	
  benefit.	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
7)	
  	
  Tell	
  people	
  what	
  will	
  happen	
  if	
  they	
  don’t	
  buy,	
  
      	
  register	
  or	
  join!	
  

Use	
  a	
  problem	
  that	
  they	
  won’t	
  be	
  able	
  to	
  solve	
  
without	
  it.	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
8)  End	
  your	
  copy	
  with	
  a	
  quesAon	
  people	
  will	
  
    always	
  say	
  yes	
  to.	
  

• 	
   	
  Do	
  you	
  need	
  to	
  stay	
  up-­‐to-­‐date	
  on	
  xyz?	
  
• 	
   	
  Are	
  you	
  looking	
  for	
  ways	
  to	
  cut	
  costs	
  yet	
  sAll	
  
       	
  deliver	
  great	
  service?	
  
• 	
   	
  Do	
  you	
  want	
  to	
  know	
  how	
  other	
  nurses	
  handle	
  
       	
  the	
  stress	
  of	
  the	
  job?	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
9)	
  	
  Add	
  a	
  powerful	
  guarantee	
  

Give	
  them	
  a	
  lifeAme	
  or	
  a	
  triple	
  your	
  money	
  back	
  
guarantee.	
  
10	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
10)	
  Add	
  a	
  FREE	
  bonus	
  to	
  your	
  offer	
  

When	
  you	
  give	
  a	
  free	
  bonus	
  it	
  increases	
  the	
  
product’s	
  perceived	
  value.	
  Free	
  is	
  also	
  viral.	
  	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
11)	
  Create	
  a	
  no-­‐risk	
  offer	
  

Remove	
  any	
  risk	
  of	
  joining	
  your	
  organizaAon.	
  Offer	
  a	
  
30-­‐day	
  or	
  60-­‐day	
  free	
  trial	
  of	
  membership.	
  To	
  
ensure	
  the	
  prospect	
  has	
  the	
  chance	
  to	
  fully	
  uAlize	
  
the	
  free	
  trial,	
  create	
  an	
  instant	
  membership	
  if	
  they	
  
apply	
  online.	
  	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
12)	
  Offer	
  installments	
  to	
  lower	
  the	
  perceived	
  price.	
  

If	
  your	
  members	
  are	
  resistant	
  to	
  paying	
  $599	
  to	
  
ajend	
  your	
  educaAonal	
  conference,	
  try	
  offering	
  it	
  
for	
  three	
  installments	
  of	
  $199	
  	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
13)	
  Avoid	
  all	
  capital	
  lejers,	
  all	
  italics	
  or	
  all	
  bold	
  
words	
  

These	
  formadng	
  features	
  should	
  only	
  be	
  used	
  to	
  
highlight	
  one	
  or	
  two	
  words.	
  All	
  three	
  techniques,	
  
when	
  used	
  for	
  more	
  than	
  one	
  word,	
  make	
  it	
  difficult	
  
to	
  read.	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
14)	
  Keep	
  your	
  envelope	
  blank	
  

An	
  envelope	
  with	
  no	
  wriAng	
  has	
  to	
  be	
  opened	
  to	
  
see	
  what’s	
  inside.	
  	
  
15	
  Ways	
  to	
  Get	
  People	
  to	
  Act	
  Now	
  
15)	
  Add	
  a	
  Q	
  &	
  A	
  to	
  your	
  MarkeAng	
  Materials	
  

QuesAon	
  and	
  Answer	
  secAons	
  are	
  like	
  Cliff	
  Notes.	
  
Readers	
  have	
  grown	
  accustomed	
  to	
  thinking	
  that	
  
most	
  of	
  their	
  quesAons	
  will	
  be	
  answered	
  quickly	
  and	
  
succinctly	
  in	
  a	
  Q	
  &	
  A	
  secAon.	
  Add	
  a	
  Q	
  &	
  A	
  secAon	
  to	
  
every	
  communicaAon	
  device	
  sent	
  to	
  members	
  or	
  
prospects	
  from	
  your	
  organizaAon.	
  	
  
Plus,	
  use	
  these	
  5	
  important	
  words	
  
1.    Free	
  (shipping,	
  downloads,	
  reports)	
  
2.    Sign	
  up	
  
3.    Buy	
  
4.    Now	
  
5.    Thank	
  you	
  

      	
  Sign	
  up	
  NOW	
  and	
  receive	
  a	
  FREE	
  report	
  on	
  
          [whatever].	
  Thank	
  you!	
  
MarkeAng	
  in	
  the	
  
age	
  of	
  Web	
  2.0.	
  
10	
  Ways	
  to	
  Ensure	
  They	
  Open	
  Your	
  Email	
  
1)   Spend	
  Ame	
  wriAng	
  a	
  great	
  subject	
  line.	
  
2)   Use	
  the	
  “from”	
  line	
  to	
  brand	
  your	
  email.	
  
3)   Give	
  away	
  something	
  free.	
  Free	
  helps	
  things	
  go	
  viral.	
  
4)   Send	
  it	
  on	
  a	
  Tuesday	
  or	
  Thursday.	
  	
  
5)   Focus	
  on	
  what	
  is	
  seen	
  in	
  the	
  preview	
  pane.	
  
6)   Add	
  urgency	
  to	
  your	
  email	
  with	
  a	
  deadline.	
  Offer	
  something	
  free	
  but	
  
     with	
  a	
  deadline.	
  (Free	
  shipping,	
  3	
  free	
  months	
  of	
  membership)	
  
7)  Avoid	
  capital	
  lejers	
  and	
  fancy	
  fonts.	
  
8)  Make	
  sure	
  your	
  email	
  is	
  readable	
  when	
  the	
  pictures	
  aren’t	
  downloaded.	
  
9)  Use	
  bullets	
  and	
  keep	
  your	
  copy	
  short.	
  No	
  long	
  paragraphs.	
  
10)  Test	
  one	
  variable	
  at	
  a	
  Ame	
  such	
  as	
  day,	
  offer,	
  copy.	
  
5	
  Ways	
  To	
  Use	
  Social	
  Media	
  To	
  Spread	
  
                          Your	
  Message	
  
1)     Sign	
  up	
  for	
  an	
  account	
  at	
  AddThis.com	
  or	
  ShareThis.	
  Both	
  offer	
  a	
  free	
  
       social	
  sharing	
  tool	
  that	
  helps	
  organizaAons,	
  bloggers,	
  and	
  publishers	
  
       spread	
  their	
  content	
  across	
  the	
  web.	
  

2)     Find	
  out	
  where	
  and	
  how	
  your	
  members	
  access	
  emails.	
  If	
  they	
  access	
  
       them	
  from	
  their	
  mobile	
  phone	
  consider	
  using	
  text-­‐only	
  rather	
  than	
  
       HTML.	
  

3)     Use	
  PR	
  Newswire	
  to	
  monitor	
  the	
  conversaAon	
  about	
  your	
  organizaAon	
  
       and	
  your	
  industry	
  	
  	
  
5	
  Ways	
  To	
  Use	
  Social	
  Media	
  To	
  Spread	
  
                          Your	
  Message	
  
4)     Bring	
  your	
  copy	
  to	
  life	
  using	
  YouTube.	
  Create	
  a	
  video	
  and	
  put	
  it	
  on	
  
       YouTube.	
  	
  

5)     Every	
  three	
  to	
  six	
  months,	
  research	
  what	
  keywords	
  are	
  most	
  applicable	
  
       to	
  what	
  you	
  are	
  selling.	
  IncorporaAng	
  the	
  right	
  key	
  words	
  will	
  increase	
  
       the	
  likelihood	
  that	
  your	
  prospects	
  will	
  find	
  you	
  when	
  they	
  conduct	
  an	
  
       online	
  search.	
  	
  
One	
  final	
  thought…	
  
d up your
If we mixe llateral
    rketi ng co r
 ma           othe
     w ith an      ould
       ocia tion w ?
   ass         notice
     an yone
Q	
  &	
  A	
  
Do	
  you	
  s-ll	
  have	
  ques-ons?	
  	
  
Contact	
  me.	
  

Sheri	
  Jacobs,	
  CAE,	
  President	
  +	
  Chief	
  Strategist	
  
Avenue	
  M	
  Group,	
  LLC	
  

jacobs@avenuemgroup.com	
  
T.	
  	
  847.849.3396	
  

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Acoem Presentation Nov 12 2009

  • 1. How  to  Write  Marke-ng  Copy  that  Sells     Presented  by   Sheri  Jacobs,  CAE,  President  +  Chief  Strategist   Avenue  M  Group,  LLC   American  College  of  OccupaAonal  and   Environmental  Medicine   November  12,  2009  
  • 2. Name  something  you’ve   recently  bought  that  you   really  love.   Why do you love it?
  • 3. I  love  my  camera!  
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. What  do  I  love  about  my  camera?   •  Fits  in  my  pocket.     •  I  can  take  great  pictures  from  anywhere.   •  It  is  so  easy  to  use;  I  actually  appear  in  pictures   from  family  vacaAons.  
  • 9. Lumix Panasonic with mega OIS image stabilizer.
  • 10. Another  approach…   Nikon  D40.  Campaign  used  real  people,  real  pictures     and  real  words.    
  • 11. Nikon  ad  copy   •  Benefit:  Simple  to  use.   •  Proof:  Large  sample  audience  (200  residents).   •  Technology:  Nikon  used  a  microsite  called  Picturetown.   •  People:  Seven  stories  of  people’s  lives  and  experiences  with   examples.  
  • 12. Outcome/Results   •  Nikon  became  the  brand  most  likely  to  purchase.   •  Changed  percepAon  from  'for  professionals  only'  to  'easy   to  use'  cameras  'for  everyone.’   •  Web  site  engaged  visitors  with  9.5  million  pictures   viewed.   •  Increased  market  share  by  30%.  
  • 13. People don’t read ads. They read what interests them and sometimes that happens to be an ad.
  • 14. It’s  easy  to  market  when  this  is  your   product.  
  • 15. That’s  great.     But  I’m  selling   membership,   conferences  or   advocacy!  
  • 16. Your  challenges…   •  Being  heard.  Gedng  my  message  read.   •  Numerous  audiences  –  creaAng  a  segmentaAon   strategy   •  Reaching  new  customers  and  prospects  within   current  audience  segments   •  Reaching  new  audience  segments   •  High  product  costs  –  downturn  economy   •  Achieving  diversity  
  • 17. What  do  you   hope  to  learn   today?  
  • 18. •  How  to  get  emails  opened  and  read   •  How  to  clarify  your  message   •  How  to  determine  your  unique  selling  points   •  How  to  develop  markeAng  that  stands  out  on  a   limited  budget   •  How  to  make  minor  and  major  changes  to   improve  your  current  markeAng  efforts   •  What  else?  
  • 19.
  • 21. Our  world  today…   •  Total  saturaAon   •  New  technologies   •  Many  compeAng  forces   •  A  recession   •  Budget  cuts,  doing  more  with  less   •  In  short…a  period  of  radical  change  
  • 22. MarkeAng  is  about  3  things…   1.  Unique  value  to  the  audience.   2.  IdenAfying  the  most  trusted  sources/channels.   3.  The  right  words  to  connect  with  customers.  
  • 23. To sell anything you must… •  Know  everything  you  can  about  who  you  are   selling  to.   •  Know  everything  you  can  about  what  you  are   selling.   •  Know  everything  you  can  about  your  compeAAon.   •  Know  everything  you  can  about  the  best  channels   to  reach  your  customers.   •  Know  everything  you  can  about  what  moAvates   your  customers.  
  • 24. It  all  starts  with   understanding  your   prospects  and  what  you   are  offering.  
  • 25. Do  you  know?   •  How  prospects  find  you?   •  Why  do  they  join,  register  or  purchase?   •  What  other  organizaAons  they  belong  to?   •  What  they  need  based  on  their  size,  locaAon,  business  or   other  factors?   •  What  is  keeping  them  up  at  night?  
  • 27. How  do  your  members  behave  online?  
  • 28. Ask  a  few  simple  quesAons.   How  onen  do  you…   •  Maintain  a  blog,  read  a  blog,  comment  on  a  blog.   •  Write  reviews,  read  reviews.   •  Maintain  a  facebook  page,  comment  on  a  facebook  page.   •  Post  a  twijer  comment,  follow  others  on  twijer.  
  • 29. Listening  +  Engagement  Campaign   •  How  do  members  describe  the  services  they  use?   •  How  do  members  describe  the  problems  they  are  facing?   •  What  types  of  soluAons  are  they  looking  for  in  specific  terms?   •  What  suggesAons  are  other  members  offering  to  help  solve   their  problems?  
  • 30. 5  Steps  to  Engagement   •  INVOLVE  -­‐  listen  to,  live  the  social  web,  understand  it,  this   cannot  be  faked   •  CREATE  -­‐  make  relevant  content  for  communiAes  of   interest   •  DISCUSS  -­‐  no  conversaAon  around  it,  then  the  content   may  as  well  not  exist   •  PROMOTE  -­‐  acAvely,  respecqully,  promote  the  content   with  the  networks   •  MEASURE  -­‐  monitor,  interaAvely  develop  and  respond  or   be  damned!    
  • 31. Discuss/ Involve Create Promote Measure Listen
  • 32. How  well  do  you   know  what  you   are  trying  to  sell?  
  • 33. Conduct  an  Asset  Audit  
  • 34. Conduct  a  Benefit  Analysis   •  Advantages:  Describe  what  disAnguishes  the  feature  as   unique  or  special.  What  makes  this  ajribute  special?   •  MoAves:  MoAves  describe  what  the  features  saAsfy  as  a   result  of  buying  and  using  your  “product.”   •  Benefits:  What  favorable  or  desired  experience  will  the   customer  derive  as  a  result  of  the  feature  and  advantage?   How  will  the  member/prospect  avoid  pain  or  gain   happiness?   •  Evidence:  What  anecdotal  and  actual  data  do  we  have  to   back  up  our  claim?  
  • 35.
  • 36. Create  a  Marke-ng  Brief   •  What  differenAates  your  product   •  How  to  stand  out  in  the  marketplace   •  How  to  make  it  relevant   •  How  to  make  it  believable   •  How  to  make  a  connecAon.  
  • 37. How  well  do  you   know  your   compeAAon?  
  • 38. How  do  you  compare?   What  do  prospects  see  when  they  look  at  other  medical  socieAes?   •  MarkeAng  and  promoAons   •  Segments  served   •  Pricing  and  discounts   •  Online  presence  (Google  search)   •  Product  line   •  Brand  strength  and  recogniAon   •  Strengths  and  weaknesses  (resources,  staff  size)  
  • 39. Let’s     Take  a  Break.  
  • 40. Capturing  the   prospect’s   ajenAon.  
  • 41. Know  the  triggers   95%  of  the  reasons  a   prospect  buys  involve  a   subconscious  decision!   Source:  Triggers  by  Joe  Sugarman  
  • 42. Proof  of  Value   Should  I  spend  $1000  for   a  laptop?  
  • 43. Price:  $3,848.00        Ouch!  
  • 44. Price:  $989.00        Yes!  
  • 45. Proof  of  Value   All  the  features  I  need  in   a  laptop.     $3,848+  vs.  $989  
  • 46. Proof  of  value   When  you  jusAfy  the  price  of  your  product  or  service,  you  add   value  to  your  offer  and  give  the  prospect  one  more  logical   reason  to  buy.   Show  two  pricing  opAons,  one  being  considerably  more   expensive.     •  Premium  membership  and  regular  membership   •  Your  organizaAon  vs.  compeAtor   •  Regular  fee  vs.  special  offer  fee  
  • 47. Tone   What  is  the  nature  of  what  you  are  selling?  Is  it  Serious?  Fun?   Luxurious?  Inexpensive?  What  words  match  your  product?   •     Free,  freebies   •     Exclusive,  InvitaAon  only   •     PresAgious   •     Serious    
  • 48. Emo-on   What  emoAonal  needs  will  your  product   solve?   •       Staying  afloat  during  the  recession   •  SorAng  through  an  avalanche  of  informaAon   •  CommunicaAng  the  value  of  the  profession   •  Budget  constraints  –  no  money  to  travel  and  ajend   conferences   •  A  decline  in  residency  programs  and  the  specialty  
  • 49. How  Do  You  Handle  Objec-ons?   Raise  the  objecAons  and  then  resolve  them.  Don’t  ignore   objecAons.   If  cost  is  an  issue,  talk  about  it.     •     Membership  is  less  than  $2/day   •     Offer  freebies  to  offset  the  cost  to  ajend  a  meeAng   If  lack  of  Ame  is  a  concern…   •   Tell  how  ajendees  can  stay  connected  at  the  conference  
  • 50. MarkeAngProfs  Business-­‐to-­‐Business     Forum  2009   What  you  get  with  the  cost  of  registraAon:   1.  Free  copy  of  B2B  Marke)ng  in  2009:  Trends  in   Strategies  and  Spending     2.  A  free  Premium  Plus  membership  for  Basic  and  Non-­‐ members.     3.  Free  one-­‐to-­‐one  expert  advice   4.  Free  ongoing  private  (exclusive)  networking  with  fellow   ajendees  on  Facebook,  LinkedIn  and  Twijer.   5.  Free  meals  throughout  the  enAre  conference    
  • 51. Involvement  &  Ownership   A  good  involvement  device  in  direct  response   adverAsing  has  doubled  and  even  tripled  response   rates.   “Write  down  3  issues  you  want  to  address   when  you  come  back  from  the  Coding  and   Classifica)on  for  the  Occupa)onal  Medicine   Office.  
  • 52. Storytelling   A  good  story  should  capture  a   person’s  ajenAon,  relate  the   product  or  service  to  the  sales   message,  and  help  you  bond   with  the  prospect.  
  • 53. Actual  Copy   WSAE  holds  eight  1/2  day  educaAonal   programs  each  year  presenAng  some  of  the   best  naAonal  and  state  speakers  discussing   cudng  edge  soluAons  to  the  challenges   faced  by  associaAon  execuAves.    
  • 54. Another  way  to  say  it:   WSAE  offers   educaAonal   programs  “that   are  worth  gedng   up  at  5:00  am  and   driving  halfway   across  the  state  to   ajend.”  
  • 56. Credibility  Examples   “Join  more  than  352,000  members”   “Top-­‐rated  service  3  years  in  a  row”   “Selected  as  one  of  Chicago's   101  Best  and  Brightest   Companies  to  Work  For  by  the   NaAonal  AssociaAon  of  Business   Resources”
  • 57.
  • 58. Logic   In  today’s  economy,  people  need  to  jusAfy  the  purchase  –   membership,  ajendance,  adverAsing,  sponsorships.   •     RecogniAon  –  you  deserve  it   •     Savings   Remember  two  main  points  about  logic  as  a  trigger:  (1)  You   buy  on  emoAon  and  jusAfy  the  purchase  with  logic.  (2)  View   logic  as  the  answer  to  the  unspoken  objecAon,  “Why  should  I   buy  this  thing?”  
  • 59. EmoAon:  BMW.  The  UlAmate  Driving  Machine!   Logic:  UlAmate  efficiency.  Well  equipped.  No-­‐cost  maintenance.   No-­‐cost  BMW  Assist  Safety  Plan.    
  • 60. SaAsfacAon  Guarantee   UncondiAonal,  no-­‐hassle,  money  back  guarantee   •  Membership:  We  will  refund  your  money  if  you  are  not   saAsfied  -­‐  up  unAl  the  very  last  day  of  your  membership.   •  MeeAngs:  We  will  refund  your  money  and  let  you  keep  the   course  materials  if  you  are  not  completely  saAsfied.   What  type  of  guarantee  could  you  offer?  
  • 61. Sense  of  Urgency   •  Introductory  price/offer   •  Limited  quanAty  –  only  the  first  20  people  who  register   will  receive  a  free  white  paper   •  Pricing  based  on  number  of  seats  sold   •  First  10  seats  sell  for  $49   •  Second  10  sell  seats  for  $99   •  Third  10  seats  sell  for  $149  
  • 62. Exclusivity   •  Create  a  sense  of  exclusivity   by  sedng  limitaAons  on  who   can  buy,  join  or  register.   •  Offer  other  exclusive     products  to  prospects  have   parAcipated,  joined  or   ajended  a  session.  
  • 63. KISS  –  Keep  it  Stupid  and  Simple   Make  it  so  easy  to  register,  join  or   buy  that  all  the  customer  needs  to   do  is  pick  up  a  pen  and  sign  on  the   dojed  line.   Unless  you  are  going  for   exclusivity!  
  • 64. Be  Specific   Don’t  say  “Top  rated  educaAonal  program”   Say…   “95%  of  past  ajendees  of  the  OccupaAonal   Medicine  Board  Review  rate  this  course  as  one   of  the  most  important  moves  in  advancing   their  career.”   People  are  skepAcal  about  adverAsing.  Make  it   believable.  By  being  specific  you  sound  like  an   expert.    
  • 65. Create  a  Must-­‐Read  Headline   The  enAre  purpose  of  the  headline/subject  line  is  to  get  the   prospect  to  read  the  next  line.   The  enAre  purpose  of  the  next  line  is  to  get  the  prospect  to  read   on.  And  so  on.   This  should  conAnue  unAl  the  prospect  takes  the  acAon  you  desire.  
  • 66. 10  Online  mistakes  that  can  get  you  fired  
  • 67. Use  How  to  or  a  Number  in  your  Title   •  How  to  recognize  the  adverse  effects  of  chronic  lead  exposure   •  How  to  apply  the  low  back  guidelines  to  clinical  pracAce   situaAons   •  How  to  prepare  your  pracAce  for  the  changer  over  from  ICD-­‐9  to   ICD-­‐10   •  11  Emerging  Trends  in  Waterborne  Disease   •  9  Legal  Issues  you  should  know  about  Social  Networking   •  5  Ways  to  Evaluate  Financial  Policies  and  Rate  Impacts.    
  • 68. Use  the  word  “Because”   People  are  skepAcal.  If  you  are  offering  something  too  good  to   be  true,  they  may  not  respond.  Explain  why  you  are  giving   something  away  for  free  or  at  a  steep  discount.   Tell  people  what’s  in  it  for  them  and  what’s  in  it  for  you.  
  • 69. Cut  your  copy  in  half!   Use  short  simple  sentences.  Avoid  complex   jargon.   Provided  that  -­‐  -­‐  If   In  order  to  -­‐  -­‐  To   The  majority  of  -­‐  -­‐  Most   Accordingly  -­‐  -­‐  So   Facilitate  -­‐  -­‐  Help   Frequently  -­‐  -­‐  Onen   Commence  -­‐  -­‐  Start   Nonetheless  -­‐  -­‐  But    
  • 70. Use  Curiosity  to  Get  Them  Interested   Program:  Physicians  and  health  care  reform   50%  of  Physicians  Report  Health  Care  Reform   Worsened  CondiAons  for  their  PracAce   In  this  session,  you  will  understand  the  key  implicaAons  of   health  reform  legislaAon  impacAng  OEM  physicians.  The   session  will  cover  health  and  producAvity  strategies,  how  to   market  your  services,  and  the  key  condiAons  that  are  driving   up  cost.  
  • 71. Be  AuthenAc.   Show  your  personality.   People  are  drawn  to  real  people,  not  brands,  companies  or   organizaAons.  Forget  the  talking  points  and  encourage  your   volunteers  and  staff  to  speak  with  authenAcity.     Don’t  filter  their  comments.  Ajribute  comments  to  their   owners.  
  • 72. Complete  the   worksheet.  
  • 73. MarkeAng  with     Direct  Mail.  
  • 74. 15  Ways  to  Get  People  to  Act  Now   1)  End  your  price  with  a  7  or  a  9.   There  is  a  psychological  price  point  –  a  dues  amount  that   ends  with  a  dollar  amount  of  a  “7”  or  “9.”  For  example,  an   acquisiAon  price  of  $139  will  typically  generate  more   revenue  and  members  than  a  price  of  $150.    
  • 75. 15  Ways  to  Get  People  to  Act  Now   2)  Build  your  campaign  around  a  metaphor:   •     Survey   •     CerAficate   •     Temporary  membership  card   •     Gin  card   •     InvitaAon   Make  them  stop  and  think.  
  • 76. 15  Ways  to  Get  People  to  Act  Now   3)  Use  the  P.S.   •  Remind  buyers  of  a  special  gin  they  will  receive  if   they  respond.     •  Emphasize  the  guarantee   •  Repeat  the  key  benefit   •  Provide  contact  informaAon  
  • 77. 15  Ways  to  Get  People  to  Act  Now   4)  Personalize  communicaAons   •     Segment  messages   •     “Dear  Sheri  Jacobs”  out  pulls  “Dear  Prospect”  by    30%   •     Use  Variable  Data  PrinAng  
  • 78. 15  Ways  to  Get  People  to  Act  Now   5)     Leave  out  the  brochure!   •  Change  the  process  from  a  “sales  effort”  to  a   personal  communicaAon   •  Test  with  a  brochure  and  without  
  • 79. 15  Ways  to  Get  People  to  Act  Now   6)    Tell  customers  what  will  happen  if  they  buy,    register  or  join  now   End  your  copy  by  telling  people  what  will  happen  –   use  your  most  powerful  benefit.  
  • 80. 15  Ways  to  Get  People  to  Act  Now   7)    Tell  people  what  will  happen  if  they  don’t  buy,    register  or  join!   Use  a  problem  that  they  won’t  be  able  to  solve   without  it.  
  • 81. 15  Ways  to  Get  People  to  Act  Now   8)  End  your  copy  with  a  quesAon  people  will   always  say  yes  to.   •     Do  you  need  to  stay  up-­‐to-­‐date  on  xyz?   •     Are  you  looking  for  ways  to  cut  costs  yet  sAll    deliver  great  service?   •     Do  you  want  to  know  how  other  nurses  handle    the  stress  of  the  job?  
  • 82. 15  Ways  to  Get  People  to  Act  Now   9)    Add  a  powerful  guarantee   Give  them  a  lifeAme  or  a  triple  your  money  back   guarantee.  
  • 83. 10  Ways  to  Get  People  to  Act  Now   10)  Add  a  FREE  bonus  to  your  offer   When  you  give  a  free  bonus  it  increases  the   product’s  perceived  value.  Free  is  also  viral.    
  • 84. 15  Ways  to  Get  People  to  Act  Now   11)  Create  a  no-­‐risk  offer   Remove  any  risk  of  joining  your  organizaAon.  Offer  a   30-­‐day  or  60-­‐day  free  trial  of  membership.  To   ensure  the  prospect  has  the  chance  to  fully  uAlize   the  free  trial,  create  an  instant  membership  if  they   apply  online.    
  • 85. 15  Ways  to  Get  People  to  Act  Now   12)  Offer  installments  to  lower  the  perceived  price.   If  your  members  are  resistant  to  paying  $599  to   ajend  your  educaAonal  conference,  try  offering  it   for  three  installments  of  $199    
  • 86. 15  Ways  to  Get  People  to  Act  Now   13)  Avoid  all  capital  lejers,  all  italics  or  all  bold   words   These  formadng  features  should  only  be  used  to   highlight  one  or  two  words.  All  three  techniques,   when  used  for  more  than  one  word,  make  it  difficult   to  read.  
  • 87. 15  Ways  to  Get  People  to  Act  Now   14)  Keep  your  envelope  blank   An  envelope  with  no  wriAng  has  to  be  opened  to   see  what’s  inside.    
  • 88. 15  Ways  to  Get  People  to  Act  Now   15)  Add  a  Q  &  A  to  your  MarkeAng  Materials   QuesAon  and  Answer  secAons  are  like  Cliff  Notes.   Readers  have  grown  accustomed  to  thinking  that   most  of  their  quesAons  will  be  answered  quickly  and   succinctly  in  a  Q  &  A  secAon.  Add  a  Q  &  A  secAon  to   every  communicaAon  device  sent  to  members  or   prospects  from  your  organizaAon.    
  • 89. Plus,  use  these  5  important  words   1.  Free  (shipping,  downloads,  reports)   2.  Sign  up   3.  Buy   4.  Now   5.  Thank  you    Sign  up  NOW  and  receive  a  FREE  report  on   [whatever].  Thank  you!  
  • 90. MarkeAng  in  the   age  of  Web  2.0.  
  • 91. 10  Ways  to  Ensure  They  Open  Your  Email   1)  Spend  Ame  wriAng  a  great  subject  line.   2)  Use  the  “from”  line  to  brand  your  email.   3)  Give  away  something  free.  Free  helps  things  go  viral.   4)  Send  it  on  a  Tuesday  or  Thursday.     5)  Focus  on  what  is  seen  in  the  preview  pane.   6)  Add  urgency  to  your  email  with  a  deadline.  Offer  something  free  but   with  a  deadline.  (Free  shipping,  3  free  months  of  membership)   7)  Avoid  capital  lejers  and  fancy  fonts.   8)  Make  sure  your  email  is  readable  when  the  pictures  aren’t  downloaded.   9)  Use  bullets  and  keep  your  copy  short.  No  long  paragraphs.   10)  Test  one  variable  at  a  Ame  such  as  day,  offer,  copy.  
  • 92. 5  Ways  To  Use  Social  Media  To  Spread   Your  Message   1)  Sign  up  for  an  account  at  AddThis.com  or  ShareThis.  Both  offer  a  free   social  sharing  tool  that  helps  organizaAons,  bloggers,  and  publishers   spread  their  content  across  the  web.   2)  Find  out  where  and  how  your  members  access  emails.  If  they  access   them  from  their  mobile  phone  consider  using  text-­‐only  rather  than   HTML.   3)  Use  PR  Newswire  to  monitor  the  conversaAon  about  your  organizaAon   and  your  industry      
  • 93. 5  Ways  To  Use  Social  Media  To  Spread   Your  Message   4)  Bring  your  copy  to  life  using  YouTube.  Create  a  video  and  put  it  on   YouTube.     5)  Every  three  to  six  months,  research  what  keywords  are  most  applicable   to  what  you  are  selling.  IncorporaAng  the  right  key  words  will  increase   the  likelihood  that  your  prospects  will  find  you  when  they  conduct  an   online  search.    
  • 95. d up your If we mixe llateral rketi ng co r ma othe w ith an ould ocia tion w ? ass notice an yone
  • 96. Q  &  A   Do  you  s-ll  have  ques-ons?     Contact  me.   Sheri  Jacobs,  CAE,  President  +  Chief  Strategist   Avenue  M  Group,  LLC   jacobs@avenuemgroup.com   T.    847.849.3396