The document discusses customer experience and interactions across different stages from impressions to exit. It emphasizes attracting customers, clarifying their needs, engaging them, adapting to their needs, wowing them with the experience, and extending the relationship after the interaction. The focus is on solving the users' problems throughout their journey.
7. - DetNOBODY IS WALKING THROUGH THAT DOOR!
– kommer nästan ingen genom
den där dörren.Jag visste väl att
I KNEW THE INTERNET WOULDN’T WORK!
webben inte skulle leverera!
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23. IMPRESSIONS ENTRY RESULT EXPERIENCE
EXPECTATIONS INTERACTION EXIT
24. MARKETING WEB SALES
IMPRESSIONS ENTRY RESULT EXPERIENCE
EXPECTATIONS INTERACTION EXIT
25. MARKETING WEB SALES
CUST OMER SERVICE / SUPPORT
IMPRESSIONS ENTRY RESULT EXPERIENCE
EXPECTATIONS INTERACTION EXIT
70. Create superior websites by
eliminating hurdles throughout the
user journey. Advice from @axbom
at #sdc2012 http://axbom.se/sdc
Want to learn more? Listen to uxpodcast.com
and follow @axbom on Twitter.