The idea of Communities of Practice (CoP) having existed for last 25 years. Members mutually discovering which insights from the past are relevant in the present and finding ways to share their tacit knowledge represents the basis of each Community. So, how can the Community go beyond networking and sharing, being at the same time surrounded by complexity, dependencies, intensive collaborating and agile way of working. How can you manage to become the next 3.0 Community of Practice?

2. Storyline
Our challenges in the last 3 years
What we did
What can you do

3. BELARUS
UKRAINE
RUSSIA
ROMANIA
BULGARIASERBIA
KOSOVO
ALBANIA
BOSNIA AND HERZEGOVINA
CROATIA
HUNGARY
SLOVAKIA
CZECH
REPUBLIC
AUSTRIA
CoP existing since 2013
App. 40 members back in 2018
Business Analysis Curriculum
Regular meetings & events

4. “Community … all about identifying
the people around you with whom you
can create common, passionate cause.
And it´s about ignoring the
conventional wisdom of company
politics and instead playing the game
by very different rules.”
Tom Peters
Source: https://www.boredpanda.com/funny-indian-hills-community-center-signs/?utm_source=google&utm_medium=organic&utm_campaign=organic

5. Source:: https://unsplash.com/

6. Challenges of 2018
How to connect BABOK to practice?
RBI´s Business Analysis “Framework”
Diverse members
Own BA Curriculum
BABOK = Business Analysis Body of Knowledge (BABOK Guide)
RBI = Raiffeisen Bank International AG

7. „SCRUM YEAR“
Summer
2018
Source:: https://unsplash.com/

8. What we did in 2018
New Intranet page
Curriculum focused on Agile
New learning approach
BA Toolkit

9. Learning - Trainer visit
Source: Raiffeisen Bank International

10. Source: Raiffeisen Bank International

11. The BA Toolkit - table of contents
Source: Raiffeisen Bank International

12. The Business
Analysis
Toolkit
Source: Raiffeisen Bank International

13. 2019 – „CROSS-FUNCTIONAL YEAR“ Source:: https://unsplash.com/

14. Challenges of 2019
Agile transformation
Cross-functional
Skills & t-shaping

15. Context of
Influence
“TPACK stands for Technological
Pedagogical Content Knowledge.
It is a theory that was developed to
explain the set of knowledge that
teachers need to teach their students a
subject, teach effectively, and use
technology.”
Source: https://www.mheducation.ca/blog/what-is-tpack-theory-and-how-can-it-be-used-in-the-classroom/

16. Context of
Influence in RBI´s
Community of
Practice
Adopted framework to explore the
contextual understanding of the
environment around our Community in
order to identify it´s
strategy, focus points and initiatives.
Business
Analyst
Company
(Head Office
& Group)
Community
of Practice
Out of
scope for
CoP
Connection to Company
Mission/Vision/Values
Core focus
Community
Backlog

17. Individual
layer
Communit
ylayer
Head
Office
layer
Group
layer
Networking
& exchange
Learning
BA Conference
Community
Meetings
Community context of influence, incl. deliverables & initiatives
MS Teams
Experiment A
BA Curriculum
Source: Raiffeisen Bank International

18. What we did in 2019
Knowledge Hub
Moving with agile transformation
Cross-functional focus
1st internal Business Analysis Conference

19. Source: Raiffeisen Bank International

20. Challenges of 2020
Community structure
Hybrid way of working
Group involvement

21. 2020 -
„EXPERIMENT“ YEAR
Source:: https://unsplash.com/

22. What we did in 2020
New Community structure
Community vision
Company values

23. Our Vision is to become the RBI Group number-one place
to learn, exchange and network about Business Analysis.
Source:: https://unsplash.com/

24. October 2020 - Dashboard
122
Members in
Head Office
43
Teams
6
2
Meetings
per year
252
Group Events
per year
586
Years of
Experience
of Head
Office
Members
23
Trainings in
Curriculum
Group
Members

25. Why 3.0?
Management 1.0 = Hierarchies
Management 2.0 = Fads
Management 3.0 = Complexity

26. Takeaway
Find your Context of influence
Embrace changes
“What´s in for Business Analyst”

27. Maida STEVIC
Leading Business Analysis Community of Practice
Business Analyst in the Core HR project
Learning Guide
Certified Agile Business Analyst
mail to: maida.stevic@rbinternational.com