Non verbal communication deals with how to communicate aspect rather than what to communicate. The effectiveness of communication in the interpersonal context dependence much on non verbal cues. This presentation deals with several aspects of non verbal cues to the communication
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Nonverbal communication
1.
2. Introduction
You are always communicating non
verbally
You have no choice
We cannot but communicate nonverbally
Communication is authentic when there
is a match between verbal and non
verbal part
Non verbal communication is perceived
as more reliable
3. Modes of Non Verbal
Communication
Kinesics –Body language
Tactility- Touch
Proxemics – Distance
Gestures
Para linguistics
4. Appearance
Semi fixed cues
– Hair Style
– Facial Hair
Dress
– Appropriate
– Neat
– Dark Colors
– Different meanings for colour
6. Appearance contd..
Height
– Tall people : Credible, Compentent,
Responsible, Trustworthy
– Short people : Manipulative
The inferences may not be correct.
Gender
Age
Attractiveness
Skin Color
13. Gestures
Regulators
– Vertical extended hand ( I haven’t finished)
– Several open hand motion ( Keep talking)
Adaptors : They tell about the speaker e.g..
shivering legs. Nervous person
Affect displayers : When you are excited
Emblems : OK, Thumps down, Thumps up,
V sign (Each society has its own series of
emblems.
Liars talk less and gesture less
14. Postures
Postures can transmit innermost
feelings. (standing , sitting)
Hands rapped around the body
Angle : Straight or side
Each posture, each movement, each gaze - is a
message sent from within.
Try and figure out - what is the meaning of each
posture?
15. Distance
We jealously guard our space.
Intimate Zone :
– Less than 18” from tip of the nose
– Reserved for intimate expressions
– Perceived as rude
Personal Zone: 1 ½ - 2 ½ ‘
– Reserved for good friends and loved ones
Social Zone : 3’- 4 ½’
Public Zone : Beyond 5’
Space influences what we talk
Distance differs across cultures
16. Para linguistics
How we speak?
Conveys emotions
– Pitch
– Volume
– Speed
– Control
– Dysfluencies and vocal segregates
Screaming – Anger
Whispering – Confidentiality
Moaning – Distress
Liars talk loudly than normal people
17. Touch
Contributes to emotional and
Psychological well being
Who can touch whom?
Contact and non contact societies
– Consoling
– Expressing intimate feelings
– Fright or anger or aggression
18. Time
The time of day determines the way
you interpret messages
Ringing phone at midnight
People constantly late : Rude
Time is money in some societies
Some societies have flexible notions of
time
19. Deciphering non verbal clues is
difficult
Have I read more into a persons
behavior than is actually there?
Have I checked out my interpretation
with others?
Do my nonverbal clues complement
my verbal messages?