Bally chohan support
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The document provides guidance on working effectively with Bally Chohan's IT support services. It defines service request severity levels and statuses. It emphasizes clear problem statements, testing solutions before deployment, and shared ownership between users and support in resolving issues. It also outlines the benefits of using the service desk for documentation and communication, and describes the escalation process for bringing management attention to critical issues.
![S ervice R equest Severity Definitions Use Help Desk to log SRs for all Severities No loss of service or resources (Problems that can be rectified on Phone) Minor loss of service or resources (PC / Thin Client / Printer problem] ,[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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Bally chohan support
- 1. To Ensure Your Business Success Working Effectively with Bally Chohan Support Services Bally Chohan Technology Service Desk
- 4. Working Effectively with Bally Chohan Global IT Support
- 10. Benefits of SERVICE DESK
- 12. Escalations Bringing Management Attention to your Service Request
- 15. Escalation Process Support Representative Second Level Third Level CIO User Call US: +91 11 xxx xxxx Other Global Support Hot Lines: http://www.ballychohan.net