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AUGUST 25 - 29, 2014 visit paymentweek.com
Apple iPhone
6: The
Powerhouse
of Mobile
Payments?
Information Security Spending to
Grow in 2014, Gartner Reports
ALSO INSIDE:
Discover
and Amex
Earn Top
Credit Card
Satisfaction
Ratings
PREPAID CARDHOLDERS AMONG
TOP MOBILE PAYMENTS USERS
2
F E A T U R E D A R T I C L E S
Felix Shipkevich
FOUNDER
Kevin Xu
EDITOR
CONTENT STRATEGIST
Andrew Barnes
MANAGING DIRECTOR,
EMERGING PAYMENTS
Eric Wagner
CONTRIBUTING WRITER
Melanie Macinas
CONTRIBUTING WRITER
Michael Foster
CONTRIBUTING WRITER
Ellen Red
CONTRIBUTING WRITER
Atifa Imran
CONTRIBUTING WRITER
Amber John
CONTRIBUTING WRITER
Jason Mongiello
DIRECTOR OF MARKETING
GRAPHIC DESIGNER
Corporate Office
65 Broadway
Suite 508
New York, NY 10006
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2014 Lamil Media Inc. All rights
reserved. The content of this
publication may not be reproduced
by any means, in whole or in part,
without the prior written consent
of the publisher. Requests to reuse
materials published in Payment
Week should be directed towards our
editor.
M A R K E T P L A C E
T E C H
E M E R G I N G P A Y M E N T S
PREPAID CARDHOLDERS AMONG TOP
MOBILE PAYMENTS USERS
Prepaid cardholders are not just ready for
mobile payments; they are already among
the top mobile payments users in the U.S.
according to the latest report by Packaged
Facts.
S P O T L I G H T A R T I C L E
4 - Sequent Software Gets Mobile Payments Patent
3 - Apple iPhone 6: The Powerhouse of Mobile Payments?
5 - NYC Car Service App ‘Whisk’-ing Clients Away from Uber and Lyft
A U G U S T 2 5 - 2 9 , 2 0 1 4
7 - Information Security Spending to Grow in 2014, Gartner Reports
8 - Gemalto Brings NFC Services to Japan’s NTT DOCOMO
9 - WeChat Facilitating Effective Online Bill Payments
10 - Prepaid Cardholders Among Top Mobile Payments Users
13 - Online Cash Payment Provider Ukash Teams Up with Yuupay
14 - Nearing IPO, Alibaba Besting Amazon, eBay
11 - Discover and Amex Earn Top Credit Card Satisfaction Ratings
16 - PayPal’s Powerful New Merchant Portal for Back to School
12 - Amazon Buys Twitch… Is Valve Next?
17 - Tipalti Rolls Out New Supplier Payment System
15 - Swedish Online Payments Provider Klarna Plans to Enter US
T E C H
3
Apple iPhone 6: The Powerhouse of
Mobile Payments?
By: Eric Wagner
A
s the launch date for the iPhone 6
approaches, the expectations are giving
way to anticipation as there is mounting
evidence that Apple has built NFC (near-field
communications) into the device. This makes it
potentially the most powerful and convenient
mobile payments platform yet to be designed.
Building on the tremendous faith put into the
Apple brand, and the expectation that the new
iPhone 6 will be eagerly adopted by the countless
millions of ardent Apple followers, there is a good
chance that this new iPhone 6 will bring back the
original pioneering magic once delivered at such
product launches. Apple has announced an event
to be held on September 9th that many expect to
be the unveiling of the iPhone 6.
As we reported back in July, the scoop on the new
iPhone’s internals show a fingerprint recognition
built into the ubiquitous solitary home button.
If you’re concerned about your biometric privacy
or about Apple getting its corporate hands on your
fingerprints, you’ll be happy to know that your bio
data is safely secured in your device: The Touch ID
sensor is essentially wired directly into a special
area of your iPhone’s A7 CPU, called the ‘secure
enclave’, that encrypts it using a key that is burnt
into the chip. The data never leaves the enclave,
and could not be read even if someone were to
physically gain access to your handset and take it
apart.
It’s a combination of tech that may catalyze mobile
payments adoption thanks to the ubiquity of NFC
and the gaining of consumer confidence through
robust security features.
Understated and over-delivered has been the main
mantra with Apple products for the past decade,
and the anticipation level is at an all-time high
with the new contender in the mobile payments
platform arena.
MOBILE
Image credit: Pietro Zuco
4
T E C H
4
S
equent Software, which provides digital
issuance and open wallet platform-as-a-
service, has obtained a key patent that will
simplify mobile payments and allow fast and
seamless transactions at merchants.
The “One Tap” mobile payments feature allows
mobile wallets to transmit multiple cards
simultaneously to a merchant’s point-of-sale (POS)
system. This functionality is available to all mobile
applications that use the company’s platform and
APIs.
“One tap functionality is arguably more important
to mobile payments than ‘one click’ functionality
was to e-commerce,” said Robb Duffield, CEO
of Sequent. “By enabling coupons, loyalty and
payment cards to be transmitted simultaneously to
POS systems with a single tap of a phone, Sequent
simplifies the cumbersome checkout process that
forces consumers to carry multiple cards and
coupons in stores today.”
The US Patent No.8,811,895 covers the transmission
of multiple digital accounts from a mobile phone
to a merchant’s POS system through the Near
Field Communication (NFC) technology. It covers
two or more digital accounts being transmitted
simultaneously, including debit, credit, prepaid,
offers, coupons, loyalty and vouchers.
“This patent award combined with our recently
awarded patent on technology that easily turns
apps into wallets and our patent-pending IP places
Sequent in an excellent position to enable the next
wave of innovation in mobile commerce: mobile
app transactions in the physical world,” said David
Brudnicki, CTO of Sequent.
By leveraging Sequent’s platform, merchants can
add the “One Tap” functionality to their apps and
offer the best payment experience to consumers,
Brudnicki added.
Sequent Software Gets Mobile
Payments Patent
By: Melanie Macinas
MOBILE
T E C H
5
T
hink traditional car services will go extinct
because of new apps? Think again.
Whisk integrates established car services with
mobile payment technology to provide rides
throughout New York City. Whereas car apps like
Uber and Lyft recruit their own drivers to compete
with the traditional taxi industry, Whisk enables
existing black car and livery companies to provide
the same on-demand mobile service. Using only
vehicles licensed by the NYC Taxi and Limousine
Commission, Whisk guarantees their drivers are
properly licensed and operate safe, inspected and
legal vehicles.
Whisk CEO and co-founder Michael Ibrahim explains
the connection to conventional NYC car services.
“We actively work with these companies to help
modernize their technology and operations. Non-
smartphone rides, which are still the vast majority
of rides in New York, can never be fully penetrated
until someone like Whisk enables the rest of the
industry.”
A New Yorker himself, Ibrahim envisioned utilizing
GPS enabled devices while maximizing B2B cab
connections and dispatching throughout the
city. Whisk’s website underscores the company’s
commitment to NYC’s transportation infrastructure:
Whisk has worked harder than any other company
to ensure that we offer innovative services to
New Yorkers while upholding the letter and spirit
of the New York public safety regulations. We
actively engage the New York Taxi and Limousine
Commission (TLC) and other relevant regulatory
bodies.
Whisk currently services about 3,000 cars and
expects a 50% capacity growth in the next few
months in addition to expansion to other US cities.
Ibrahim notes “Traditional car service companies
in the city are realizing they need to offer on-
demand solutions for their corporate and consumer
clientele, and they are coalescing around Whisk.”
Corporate accounts make up approximately 15%
of Whisk accounts. This service simplifies business
travel by allowing riders to take advantage of their
corporation’s already negotiated rates. Depending
on the corporation, direct invoicing may also be
available therefore freeing the employee from
personally footing the bill. More information about
Whisk and their corporate accounts solutions can
be found by contacting info@whisk.me.
NYC Car Service App ‘Whisk’-ing
Clients Away from Uber and Lyft
By: Gregory Sweet
MOBILE
6
T E C H
6
SOLUTIONS TO BOTTLENECK SERVICE
Another advantage is the Priority Peak function
which allows Whisk customers preferred service
during elevated order times. A common problem in
the car service industry is increased demand during
major events and holidays. Riders traditionally have
to pay more during these occasions.
Ibrahim explains “Other companies manage this
imbalance by raising prices so that most people
seeking a ride decide not to request. Whisk manages
this imbalance by reserving the cars for our most
frequent customers.”
When demand outstrips ride supply, rides are first
given to Priority Peak members. They are also
guaranteed standard taxi-comparable rates at all
times. Subscription Whisk users and frequent riders
are automatically enrolled in the program.
OUT WITH THE OLD
Ibrahim notes the company’s biggest challenge is
dealing with the car service industry’s antiquated
technology. He says many black car companies use
a system from the 1980s and some are still not
PCI compliant. Among his goals is to help these
companies become more secure by upgrading their
payment systems and protect client information.
Whisk uses only fully PCI compliant providers and is
a fully audit-able Delaware corporation, registered
with DUNS, and has undergone verification from
banks such as Chase and Citibank.
Heard of the recent mix-ups when Uber customers
try stepping into non-Uber cars? Whisk solves that
problem by providing a description and photo of
their vehicles within their app so they’re easy to
find.
The next time you’re looking for a ride in the city,
or you’re just plain scared of the bedbug menace,
remember Whisk is waiting to get you home.
T E C H
7
G
artner, Inc., a leading information technology
research and advisory company, reported
that global cost on information security will
reach $71.1 billion by the end of 2014.
This global information security cost in 2014 is 7.9
percent higher than in 2013.
According to Gartner, the data loss prevention part
of information security recorded the fastest growth
at 18.9 percent.
Gartner added that in 2015, worldwide information
security spending will reach $76.9 billion, an 8.2
percent increase from the 2014 spending.
The latest Gartner report also revealed that
starting in 2017, mobile security will become a
higher priority for consumers.
Lawrence Pingree, Research Director of Gartner,
said in a statement that the rising adoption and
interaction of mobile, cloud, social and information
creates new security vulnerabilities.
While new security vulnerabilities are formed, the
Research Director of Gartner said,“It is also creating
new opportunities to improve effectiveness,
particularly as a result of better understanding
security threats by using contextual information
and other security intelligence.”
The Research Director of Gartner reported that one
of the information security trends that emerged in
2013 was the “democratization of security threats”
brought about by the easy availability of malware
and easy availability of infrastructure – through the
underground economy – used to launch advanced
targeted attacks.
As a result of this “democratization of security
threats,” Mr. Pingree said that organizations do not
consider handling information security threats as a
simple IT function, and are now investing heavily
into managing these threats.
Information Security Spending to
Grow in 2014, Gartner Reports
By: Ellen Red
SECURITY
Image credit: reynermedia
8
E M E R G I N G P A Y M E N T S
8
G
emalto is partnering with Japan’s largest
mobile operator to bring NFC security and
functionality to telco subscribers.
Japan’s NTT DOCOMO, has over 63 million
subscribers, and Gemalto will be providing its
Allynis Trusted Service Management service, and
UpTeq NFC UICC, a solution for secure SIM card
and contactless designed to safeguard customer
transaction details for payments and sensitive
applications.
What makes Japan such an appealing target for
mobile payments and security?
According to Michael Au, President South Asian and
Japan at Gemalto, “Japan has the world’s largest
contactless infrastructure so end consumers are
already familiar to waving their mobile phone to
enjoy contactless services.”
With the rise of global mobile payments adoption,
chances are that eventually there will be an
emergence of a cashless society.
As of now, the best thing for consumers is to give
them not only choice in payments, but the peace of
mind of security as well.
For Gemalto, this move is exactly that, ensuring the
company’s global position as a mobile payments
security leader.
Philippe Benitez, VP of Secure Transactions at
Gemalto says, “We expect NFC mobile payments
to complement cash, contactless cards and other
payment methods for some time to come, so
while Japan may not be entirely cashless in the
near future, the demand for NFC indicates that
consumers want all possible options on the table.
We anticipate seeing similar trends in the U.S.
before long.”
Gemalto Brings NFC Services to
Japan’s NTT DOCOMO
By: Kevin Xu
CARD SOLUTIONS
E M E R G I N G P A Y M E N T S
9
9
T
encent’s WeChat now enables users to
pay their utility bills using the messaging
platform. This feature is a joint venture
between Tencent and Shanghai Fufeitong
Information Technology.
Fufeitong Information Technology Company is
responsible for allowing the users to pay their bills
online, and now their partnership with Tencent will
enable utilities customers in Shanghai to manage
their bill payments on the WeChat platform.
Fufeitong had earlier launched a trial version of
their application and it was able to gain a lot of
attention.
The company boasts10 billion yuan in annual
transactions. Fufeitong struck a deal with Tencent
after it ended its five year deal with AliPay.
Fufeitong is definitely looking for better avenues
for its business and Tencent has shown traction in
the mobile payments and online gaming businesses.
Tencent has always given a tough competition to
AliPay although AliPay enjoys a massive control
over the online e-commerce market. However,
AliPay’s existence was never threatened until the
arrival of Tencent WeChat. Tencent’s earlier online
payment system known as Tenpay was never a
threat for AliPay, but the emergence of WeChat
changed the entire scenario thanks to its ability to
connect to customers through social enablement.
WeChat not only allows in-app purchases, but it
also has the ability to cater to the requirements
of the organizations and companies according to
their needs and infrastructure as seen through its
collaboration with Shanghai Fufeitong.
WeChat Facilitating
Effective Online Bill Payments
By: Eric Wagner
CARD SOLUTIONS
10
E M E R G I N G P A Y M E N T S
10
P
repaid cardholders are not just ready for
mobile payments; they are already among
the top mobile payments users in the U.S.
according to the latest report by Packaged Facts.
Packaged Facts, a division of MarketResearch.
com, publishes market reports on a wide variety of
consumer market topics.
In its Prepaid and Gift Cards in the U.S., 4th Edition
report, Packaged Facts revealed that prepaid cards
are transforming rapidly into portals that connect
cardholders to a wide range of financial services.
David Sprinkle, Research Director of Packaged
Facts, said in a statement, “Thanks to the evolution
of online and mobile technology, it’s apparent that
card loyalty is not garnered from the card itself,
but from the features that increasingly surround it,
meaning the widening ecosystem through which
the cardholder can engage easily with financial
services products, services and educational tools.”
Packaged Facts estimated that prepaid card
transaction value will hit $274 billion by the end
of 2014, an 11% increase from the 2013 prepaid
card transaction value.
The report also showed that direct deposit has a
direct influence on cardholder retention as 60% of
the prepaid card users said that the card they are
using has a direct deposit feature.
The Prepaid and Gift Cards in the U.S., 4th Edition
report also revealed that young adults within the
age range of 18 to 34 have an average of 2.3 prepaid
cards in their wallets, making them the key drivers
behind the prepaid card revenue surge. These
young adults also spend more than the average per
month and their transaction volume is higher than
average, the report showed.
It appears that the prepaid market’s mobile
initiative is taking off due to its young and tech-
savvy user.
Prepaid Cardholders Among Top
Mobile Payments Users
By: Ellen Red
CREDIT, DEBIT, & PREPAID
Image credit: EP Technology
E M E R G I N G P A Y M E N T S
11
11
T
wo of the top players in the credit card
industry, Discover and Amex, have earned
the highest customer satisfaction ratings
according to J.D. Power.
Both American Express and Discover earned
819 points out of a possible 1,000 in customer
satisfaction.
The ratings are based on different markers of
customer satisfaction including the quality of
feedback provided by the representative, benefits,
credit card terms, billing, and follow up on the
customer’s complaints.
Discover and Amex has spent years of effort
and matchless hard work to attain a portfolio of
satisfied customers.
This is American Express’ sixth consecutive year
earning the top rank. Amex is known for the
variety of credit cards it offers, currently targeting
multiple consumer segments and separate teams
for handling this diverse customer base. It’s become
possible due to the unprecedented efforts of the
whole team, says Kenneth I. Chenault, CEO at Amex.
He claims this success to be the biggest asset for
the company.
David Nelms, Chairman and CEO of Discover said,
“As we seek to help cardmembers achieve brighter
financial futures, Discover aims to make every
single customer interaction a positive one.”
Discover has added to its the customer services
interface by providing a mobile app for the customer
care department where the customer’s queries can
be entertained through a virtual platform.
The credit card services industry is a difficult arena.
However, these two companies have conquered this
field with devotion and consistency.
The practices and quality standards implemented
by Discover and Amex are surely a role model and
rule of thumb for all payment industry players.
Discover and Amex Earn Top Credit
Card Satisfaction Ratings
By: Amer John
Image credit: highriskpay
CREDIT, DEBIT, & PREPAID
12
M A R K E T P L A C E
12
A
fter months of rumors that Google was
looking to buy the video game streaming
site, Twitch, Amazon ended up with the prize.
Amazon has bought the site for $970 million,
promising to keep it independent for now.
The acquisition is the first major move Amazon
has made to take YouTube head on. Earlier, Amazon
has challenged Netflix with its own professional
content and streaming service as the retailer moves
away from selling physical goods and entering the
highly competitive media space. With Netflix and
Google clearly in the company’s crosshairs, Valve
Software could be next.
Since its inception, Amazon has been all about
selling media to customers en masse. At first it was
physical media, and as bandwidth and screens made
it possible, the company moved towards electronic
delivery, both with Prime and its Kindle tablet and
phone. This has helped Amazon gain dominance
in the book and e-book vertical, and it’s slowly
becoming a contender in the movie and television
market.
But Amazon sucks for games.
The purchase of Twitch is the first move to change
that. Now Amazon will oversee gamers’ streaming of
their gameplay, giving it an entry into the lucrative
video game advertising market. Marketers will pay
top dollar to promote their games on Twitch. That
and the streaming service will give Amazon some
insight into what games are popular with whom
and why.
Over time, Amazon can leverage that data to begin
selling games to gamers more aggressively than
it currently does. This may mean developing their
own online gaming distribution service, like Valve’s
Steam service. Or it could involve actually buying
and integrating Valve into its ecosystem.
With a game distribution platform,Amazon becomes
the place where people buy and sell games, play
games, stream games, and talk about games to each
other. With that infrastructure in place, Amazon
can become synonymous with gaming just as it
once was synonymous with books and is trying to
become synonymous with movies and TV shows.
Amazon Buys Twitch… Is Valve Next?
By: Michael Foster
INDUSTRY LEADERS
M A R K E T P L A C E
13
U
K-based online cash payment provider
Ukash has further expanded its partner
network with its recent collaboration with
Singapore-based payment service provider, Yuupay.
The partnership will allow merchants using the
YuuPay system in Europe, Australia, and Asia to
offer secure online transactions with Ukash.
It will also increase payment choice for customers
who shop and pay online without the need for a
credit card or a bank account.
Ukash is available for use across several sectors,
including shopping, games, gift cards, bingo and
poker. With this system, customers use cash to pay
securely and conveniently online by exchanging
coins and notes for a unique 19 digit code.
Consumers then use the code to make a transfer,
payment or buy online.
“The Ukash brand is already well established
with Asian and Australian consumers, so this
new partnership with YuuPay provides a great
opportunity for merchants to leverage the loyalty
around our service, offering customers flexibility
and security when they shop, play and pay online,”
says James Allum, Chief Commercial Officer at
Ukash.
Yoav Elgrichi, CEO of YuuPay, commented: “Ukash
offers the perfect fit for our customers as its
universal and inclusive payment method helps
consumers transact online safely and securely. Its
simplicity makes it easy for consumers who don’t
own a credit card or those who prefer to keep their
personal information private when making online
transactions.”
Online Cash Payment Provider Ukash
Teams Up with Yuupay
By: Melanie Macinas
GLOBAL & LOCAL
14
M A R K E T P L A C E
14
C
hina’s largest e-commerce company, Alibaba
Group Holding Ltd., has out earned its two
U.S. rivals combined. Alibaba’s operating
income increased to $1.1 billion in June, which is
42 percent greater than Amazon and eBay during
the same period.
Alibaba’s success relies on its two chief platforms:
Taobao and Tmall. These products offer the business
models of both Amazon and eBay.
Mobile transactions are of particular importance,
and Alibaba counts 188 million monthly active
users, up 15 percent from the previous quarter.
While the share price of Alibaba’s IPO has not yet
been announced, it is expected to approach $187
billion, only slightly less than the $228 billion
value of eBay and Amazon combined.
Perhaps the only negative to report is Alibaba’s
decline in EBITDA (earnings before interest, taxes,
depreciation, and amortization) margin, which
fell to 54 percent, down from 56 percent last
year. They attribute the decline to an increase in
marketing expenses. 54 percent is still incredibly
high, however, as eBay (26.7%) and Amazon (5.7%)
perform much worse in the same area.
Alibaba will try to drive demand for its shares
during investor meetings before the IPO. These will
take place in Hong Kong, Singapore, and London
before arriving in the U.S. on Sept. 8 – with a target
stock debut of Sept. 16.
Alibaba is well placed to succeed in the Chinese
retail industry, which is expected to reach $395
billion by 2015.
Alibaba has also diversified its interests by offering
a new video streaming service in China that it has
developed with Lions Gate Entertainment Corp.
It also recently bought stakes in Singapore Post
Ltd., Youku Tudou Inc., Intime Retail Group Co. and
TangoMe Inc.
Alibaba promises that its financial position will
not be affected by accounting problems with its
recently acquired Alibaba Pictures Group Ltd.
Nearing IPO, Alibaba Besting
Amazon, eBay
By: Daniel Easley
GLOBAL & LOCAL
Image credit: Sam Churchill
M A R K E T P L A C E
15
S
wedish e-commerce company Klarna, a fast-
growing online payments solution popular
in Europe, is setting its sights on the global
market and it hopes to offer its services in the
United States by early next year.
Analysts say the company will face several
challenges to make this plan a reality, but backers
are betting on Klarna’s technology.
Klarna makes buying simple by just requiring
the customer’s email address and postal code to
complete the purchase. It underwrites the financial
risk for sellers until consumers pay for their
purchases, either right after the checkout or upon
the arrival of their orders.
Klarna, however, may find itself stuck in debt if
consumers fail to pay for their purchases. These
may become more difficult as it expands its reach
to consumers beyond Europe.
Industry insiders say Klarna should have the
technology to detect online fraud and security
breaches if it wants to reach millions of consumers.
Backers say this will not be a problem.
“Klarna is like an iceberg because consumers only
see about a tenth of what it does,” said Zurich-
based early-stage investor Klaus Hommels. “The
real secret sauce is how it analyzes credit risk.”
Klarna is also expected to face intense competition
from traditional finance players and e-commerce
firms such as PayPal, which also offers a similar
service (Paypal Credit) in the US.
In spite of all the risks and challenges, there is still
an attractive opportunity for Klarna, as consumers
increasingly use mobile phones to purchase
products online. And to rise above the competition,
Klarna is determined to “make online payments
as simple as using Google,” says Klarna cofounder
Niklas Adalberth.
Swedish Online Payments Provider
Klarna Plans to Enter US Market
By: Melanie Macinas
16
M A R K E T P L A C E
16
T
here are 148 million global active PayPal
accounts in 203 markets and in 26 currencies;
PayPal has created an impressive new portal
aptly called PassPort which takes aim to connect
the globe using information in a sleek new way.
On first glance you feel the secure symmetry in
the PassPort portal’s design and functionality, and
immediately you begin to realize what a great big
world that we can connect to. The information is
designed to help merchants connect their goods and
services with foreign markets using extraordinarily
relevant information.
What if you just finished a sale on back to school
knapsacks on your website, and instead of marketing
the prices back down you can market to a different
nationality whose school year has a different start
date. Better yet, what about the 6 month shift in
seasons on the opposite side of the world?
The opportunities are not only readily apparent
but exciting in scope as PayPal has embedded
tremendous functionality into PassPort; making
it simple for business functions to be properly
translated and currencies correctly calculated.
Let’s not forget the amazing trail blazed by PayPal as
the world’s most people friendly payment platform.
Promoting this powerful tool is a smart move and
a wonderful opportunity for almost anybody who
accepts or sends payments using PayPal.
It looks like the global markets are getting just a
little more local and PayPal PassPort is meant to
make global seasonal selling a bit easier.
PayPal’s Powerful New Merchant
Portal for Back to School and Beyond
By: Eric Wagner
MERCHANT SOLUTIONS
Image credit: wohnai
M A R K E T P L A C E
17
C
alifornia-based Tipalti, which provides
enterprise-class automated pay-out services,
has introduced the Supplier Portal, a new
service designed to help Accounts Payable (AP)
departments automate payments to any supplier,
vendor, contractor or employee.
The new Supplier Portal allows companies to
automate payments for raw materials, rent, utilities,
office supplies, independent contractors, and
employees.
Suppliers have access to a web-dashboard that asks
them to select their preferred method of payment
and enter any banking information associated
with their chosen method. The payer can even add
suppliers and their preferred mode of payment on
their behalf.
The Supplier Portal also has the ability to collect
necessary tax forms from the supplier.
“Accounts Payable departments can gain
tremendous efficiencies by migrating their
suppliers to electronic payment methods, but this
typically places a significant burden on operations
and IT resources,” says Chen Amit, founder and CEO
of Tipalti.
“The Supplier Portal offers the AP department
a simple and effortless path to full automation
of supplier payments, helps migrate suppliers to
electronic payments, eliminates rejected payments,
and reduces workload. Using Tipalti’s cloud-
based system circumvents the need for costly
infrastructure changes and requires only minimal
involvement by the payer’s IT department.”
Leah Rogerson, VP of Finance at next-generation
technology platform PulsePoint, shares how Tipalti
has improved the company’s publisher payment
processes by reducing time, paperwork and the
chance for errors.
“Seeing the efficiencies gained by using Tipalti for
publisher payments, we are now expanding the use
of the system to our traditional Accounts Payable
vendor payments,” she adds.
Tipalti Rolls Out New Supplier
Payment System
By: Melanie Macinas
MERCHANT SOLUTIONS
I N D U S T R Y V O I C E S
18

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  • 1. AUGUST 25 - 29, 2014 visit paymentweek.com Apple iPhone 6: The Powerhouse of Mobile Payments? Information Security Spending to Grow in 2014, Gartner Reports ALSO INSIDE: Discover and Amex Earn Top Credit Card Satisfaction Ratings PREPAID CARDHOLDERS AMONG TOP MOBILE PAYMENTS USERS
  • 2. 2 F E A T U R E D A R T I C L E S Felix Shipkevich FOUNDER Kevin Xu EDITOR CONTENT STRATEGIST Andrew Barnes MANAGING DIRECTOR, EMERGING PAYMENTS Eric Wagner CONTRIBUTING WRITER Melanie Macinas CONTRIBUTING WRITER Michael Foster CONTRIBUTING WRITER Ellen Red CONTRIBUTING WRITER Atifa Imran CONTRIBUTING WRITER Amber John CONTRIBUTING WRITER Jason Mongiello DIRECTOR OF MARKETING GRAPHIC DESIGNER Corporate Office 65 Broadway Suite 508 New York, NY 10006 For Advertising Rates: ads@paymentweek.com 2014 Lamil Media Inc. All rights reserved. The content of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher. Requests to reuse materials published in Payment Week should be directed towards our editor. M A R K E T P L A C E T E C H E M E R G I N G P A Y M E N T S PREPAID CARDHOLDERS AMONG TOP MOBILE PAYMENTS USERS Prepaid cardholders are not just ready for mobile payments; they are already among the top mobile payments users in the U.S. according to the latest report by Packaged Facts. S P O T L I G H T A R T I C L E 4 - Sequent Software Gets Mobile Payments Patent 3 - Apple iPhone 6: The Powerhouse of Mobile Payments? 5 - NYC Car Service App ‘Whisk’-ing Clients Away from Uber and Lyft A U G U S T 2 5 - 2 9 , 2 0 1 4 7 - Information Security Spending to Grow in 2014, Gartner Reports 8 - Gemalto Brings NFC Services to Japan’s NTT DOCOMO 9 - WeChat Facilitating Effective Online Bill Payments 10 - Prepaid Cardholders Among Top Mobile Payments Users 13 - Online Cash Payment Provider Ukash Teams Up with Yuupay 14 - Nearing IPO, Alibaba Besting Amazon, eBay 11 - Discover and Amex Earn Top Credit Card Satisfaction Ratings 16 - PayPal’s Powerful New Merchant Portal for Back to School 12 - Amazon Buys Twitch… Is Valve Next? 17 - Tipalti Rolls Out New Supplier Payment System 15 - Swedish Online Payments Provider Klarna Plans to Enter US
  • 3. T E C H 3 Apple iPhone 6: The Powerhouse of Mobile Payments? By: Eric Wagner A s the launch date for the iPhone 6 approaches, the expectations are giving way to anticipation as there is mounting evidence that Apple has built NFC (near-field communications) into the device. This makes it potentially the most powerful and convenient mobile payments platform yet to be designed. Building on the tremendous faith put into the Apple brand, and the expectation that the new iPhone 6 will be eagerly adopted by the countless millions of ardent Apple followers, there is a good chance that this new iPhone 6 will bring back the original pioneering magic once delivered at such product launches. Apple has announced an event to be held on September 9th that many expect to be the unveiling of the iPhone 6. As we reported back in July, the scoop on the new iPhone’s internals show a fingerprint recognition built into the ubiquitous solitary home button. If you’re concerned about your biometric privacy or about Apple getting its corporate hands on your fingerprints, you’ll be happy to know that your bio data is safely secured in your device: The Touch ID sensor is essentially wired directly into a special area of your iPhone’s A7 CPU, called the ‘secure enclave’, that encrypts it using a key that is burnt into the chip. The data never leaves the enclave, and could not be read even if someone were to physically gain access to your handset and take it apart. It’s a combination of tech that may catalyze mobile payments adoption thanks to the ubiquity of NFC and the gaining of consumer confidence through robust security features. Understated and over-delivered has been the main mantra with Apple products for the past decade, and the anticipation level is at an all-time high with the new contender in the mobile payments platform arena. MOBILE Image credit: Pietro Zuco
  • 4. 4 T E C H 4 S equent Software, which provides digital issuance and open wallet platform-as-a- service, has obtained a key patent that will simplify mobile payments and allow fast and seamless transactions at merchants. The “One Tap” mobile payments feature allows mobile wallets to transmit multiple cards simultaneously to a merchant’s point-of-sale (POS) system. This functionality is available to all mobile applications that use the company’s platform and APIs. “One tap functionality is arguably more important to mobile payments than ‘one click’ functionality was to e-commerce,” said Robb Duffield, CEO of Sequent. “By enabling coupons, loyalty and payment cards to be transmitted simultaneously to POS systems with a single tap of a phone, Sequent simplifies the cumbersome checkout process that forces consumers to carry multiple cards and coupons in stores today.” The US Patent No.8,811,895 covers the transmission of multiple digital accounts from a mobile phone to a merchant’s POS system through the Near Field Communication (NFC) technology. It covers two or more digital accounts being transmitted simultaneously, including debit, credit, prepaid, offers, coupons, loyalty and vouchers. “This patent award combined with our recently awarded patent on technology that easily turns apps into wallets and our patent-pending IP places Sequent in an excellent position to enable the next wave of innovation in mobile commerce: mobile app transactions in the physical world,” said David Brudnicki, CTO of Sequent. By leveraging Sequent’s platform, merchants can add the “One Tap” functionality to their apps and offer the best payment experience to consumers, Brudnicki added. Sequent Software Gets Mobile Payments Patent By: Melanie Macinas MOBILE
  • 5. T E C H 5 T hink traditional car services will go extinct because of new apps? Think again. Whisk integrates established car services with mobile payment technology to provide rides throughout New York City. Whereas car apps like Uber and Lyft recruit their own drivers to compete with the traditional taxi industry, Whisk enables existing black car and livery companies to provide the same on-demand mobile service. Using only vehicles licensed by the NYC Taxi and Limousine Commission, Whisk guarantees their drivers are properly licensed and operate safe, inspected and legal vehicles. Whisk CEO and co-founder Michael Ibrahim explains the connection to conventional NYC car services. “We actively work with these companies to help modernize their technology and operations. Non- smartphone rides, which are still the vast majority of rides in New York, can never be fully penetrated until someone like Whisk enables the rest of the industry.” A New Yorker himself, Ibrahim envisioned utilizing GPS enabled devices while maximizing B2B cab connections and dispatching throughout the city. Whisk’s website underscores the company’s commitment to NYC’s transportation infrastructure: Whisk has worked harder than any other company to ensure that we offer innovative services to New Yorkers while upholding the letter and spirit of the New York public safety regulations. We actively engage the New York Taxi and Limousine Commission (TLC) and other relevant regulatory bodies. Whisk currently services about 3,000 cars and expects a 50% capacity growth in the next few months in addition to expansion to other US cities. Ibrahim notes “Traditional car service companies in the city are realizing they need to offer on- demand solutions for their corporate and consumer clientele, and they are coalescing around Whisk.” Corporate accounts make up approximately 15% of Whisk accounts. This service simplifies business travel by allowing riders to take advantage of their corporation’s already negotiated rates. Depending on the corporation, direct invoicing may also be available therefore freeing the employee from personally footing the bill. More information about Whisk and their corporate accounts solutions can be found by contacting info@whisk.me. NYC Car Service App ‘Whisk’-ing Clients Away from Uber and Lyft By: Gregory Sweet MOBILE
  • 6. 6 T E C H 6 SOLUTIONS TO BOTTLENECK SERVICE Another advantage is the Priority Peak function which allows Whisk customers preferred service during elevated order times. A common problem in the car service industry is increased demand during major events and holidays. Riders traditionally have to pay more during these occasions. Ibrahim explains “Other companies manage this imbalance by raising prices so that most people seeking a ride decide not to request. Whisk manages this imbalance by reserving the cars for our most frequent customers.” When demand outstrips ride supply, rides are first given to Priority Peak members. They are also guaranteed standard taxi-comparable rates at all times. Subscription Whisk users and frequent riders are automatically enrolled in the program. OUT WITH THE OLD Ibrahim notes the company’s biggest challenge is dealing with the car service industry’s antiquated technology. He says many black car companies use a system from the 1980s and some are still not PCI compliant. Among his goals is to help these companies become more secure by upgrading their payment systems and protect client information. Whisk uses only fully PCI compliant providers and is a fully audit-able Delaware corporation, registered with DUNS, and has undergone verification from banks such as Chase and Citibank. Heard of the recent mix-ups when Uber customers try stepping into non-Uber cars? Whisk solves that problem by providing a description and photo of their vehicles within their app so they’re easy to find. The next time you’re looking for a ride in the city, or you’re just plain scared of the bedbug menace, remember Whisk is waiting to get you home.
  • 7. T E C H 7 G artner, Inc., a leading information technology research and advisory company, reported that global cost on information security will reach $71.1 billion by the end of 2014. This global information security cost in 2014 is 7.9 percent higher than in 2013. According to Gartner, the data loss prevention part of information security recorded the fastest growth at 18.9 percent. Gartner added that in 2015, worldwide information security spending will reach $76.9 billion, an 8.2 percent increase from the 2014 spending. The latest Gartner report also revealed that starting in 2017, mobile security will become a higher priority for consumers. Lawrence Pingree, Research Director of Gartner, said in a statement that the rising adoption and interaction of mobile, cloud, social and information creates new security vulnerabilities. While new security vulnerabilities are formed, the Research Director of Gartner said,“It is also creating new opportunities to improve effectiveness, particularly as a result of better understanding security threats by using contextual information and other security intelligence.” The Research Director of Gartner reported that one of the information security trends that emerged in 2013 was the “democratization of security threats” brought about by the easy availability of malware and easy availability of infrastructure – through the underground economy – used to launch advanced targeted attacks. As a result of this “democratization of security threats,” Mr. Pingree said that organizations do not consider handling information security threats as a simple IT function, and are now investing heavily into managing these threats. Information Security Spending to Grow in 2014, Gartner Reports By: Ellen Red SECURITY Image credit: reynermedia
  • 8. 8 E M E R G I N G P A Y M E N T S 8 G emalto is partnering with Japan’s largest mobile operator to bring NFC security and functionality to telco subscribers. Japan’s NTT DOCOMO, has over 63 million subscribers, and Gemalto will be providing its Allynis Trusted Service Management service, and UpTeq NFC UICC, a solution for secure SIM card and contactless designed to safeguard customer transaction details for payments and sensitive applications. What makes Japan such an appealing target for mobile payments and security? According to Michael Au, President South Asian and Japan at Gemalto, “Japan has the world’s largest contactless infrastructure so end consumers are already familiar to waving their mobile phone to enjoy contactless services.” With the rise of global mobile payments adoption, chances are that eventually there will be an emergence of a cashless society. As of now, the best thing for consumers is to give them not only choice in payments, but the peace of mind of security as well. For Gemalto, this move is exactly that, ensuring the company’s global position as a mobile payments security leader. Philippe Benitez, VP of Secure Transactions at Gemalto says, “We expect NFC mobile payments to complement cash, contactless cards and other payment methods for some time to come, so while Japan may not be entirely cashless in the near future, the demand for NFC indicates that consumers want all possible options on the table. We anticipate seeing similar trends in the U.S. before long.” Gemalto Brings NFC Services to Japan’s NTT DOCOMO By: Kevin Xu CARD SOLUTIONS
  • 9. E M E R G I N G P A Y M E N T S 9 9 T encent’s WeChat now enables users to pay their utility bills using the messaging platform. This feature is a joint venture between Tencent and Shanghai Fufeitong Information Technology. Fufeitong Information Technology Company is responsible for allowing the users to pay their bills online, and now their partnership with Tencent will enable utilities customers in Shanghai to manage their bill payments on the WeChat platform. Fufeitong had earlier launched a trial version of their application and it was able to gain a lot of attention. The company boasts10 billion yuan in annual transactions. Fufeitong struck a deal with Tencent after it ended its five year deal with AliPay. Fufeitong is definitely looking for better avenues for its business and Tencent has shown traction in the mobile payments and online gaming businesses. Tencent has always given a tough competition to AliPay although AliPay enjoys a massive control over the online e-commerce market. However, AliPay’s existence was never threatened until the arrival of Tencent WeChat. Tencent’s earlier online payment system known as Tenpay was never a threat for AliPay, but the emergence of WeChat changed the entire scenario thanks to its ability to connect to customers through social enablement. WeChat not only allows in-app purchases, but it also has the ability to cater to the requirements of the organizations and companies according to their needs and infrastructure as seen through its collaboration with Shanghai Fufeitong. WeChat Facilitating Effective Online Bill Payments By: Eric Wagner CARD SOLUTIONS
  • 10. 10 E M E R G I N G P A Y M E N T S 10 P repaid cardholders are not just ready for mobile payments; they are already among the top mobile payments users in the U.S. according to the latest report by Packaged Facts. Packaged Facts, a division of MarketResearch. com, publishes market reports on a wide variety of consumer market topics. In its Prepaid and Gift Cards in the U.S., 4th Edition report, Packaged Facts revealed that prepaid cards are transforming rapidly into portals that connect cardholders to a wide range of financial services. David Sprinkle, Research Director of Packaged Facts, said in a statement, “Thanks to the evolution of online and mobile technology, it’s apparent that card loyalty is not garnered from the card itself, but from the features that increasingly surround it, meaning the widening ecosystem through which the cardholder can engage easily with financial services products, services and educational tools.” Packaged Facts estimated that prepaid card transaction value will hit $274 billion by the end of 2014, an 11% increase from the 2013 prepaid card transaction value. The report also showed that direct deposit has a direct influence on cardholder retention as 60% of the prepaid card users said that the card they are using has a direct deposit feature. The Prepaid and Gift Cards in the U.S., 4th Edition report also revealed that young adults within the age range of 18 to 34 have an average of 2.3 prepaid cards in their wallets, making them the key drivers behind the prepaid card revenue surge. These young adults also spend more than the average per month and their transaction volume is higher than average, the report showed. It appears that the prepaid market’s mobile initiative is taking off due to its young and tech- savvy user. Prepaid Cardholders Among Top Mobile Payments Users By: Ellen Red CREDIT, DEBIT, & PREPAID Image credit: EP Technology
  • 11. E M E R G I N G P A Y M E N T S 11 11 T wo of the top players in the credit card industry, Discover and Amex, have earned the highest customer satisfaction ratings according to J.D. Power. Both American Express and Discover earned 819 points out of a possible 1,000 in customer satisfaction. The ratings are based on different markers of customer satisfaction including the quality of feedback provided by the representative, benefits, credit card terms, billing, and follow up on the customer’s complaints. Discover and Amex has spent years of effort and matchless hard work to attain a portfolio of satisfied customers. This is American Express’ sixth consecutive year earning the top rank. Amex is known for the variety of credit cards it offers, currently targeting multiple consumer segments and separate teams for handling this diverse customer base. It’s become possible due to the unprecedented efforts of the whole team, says Kenneth I. Chenault, CEO at Amex. He claims this success to be the biggest asset for the company. David Nelms, Chairman and CEO of Discover said, “As we seek to help cardmembers achieve brighter financial futures, Discover aims to make every single customer interaction a positive one.” Discover has added to its the customer services interface by providing a mobile app for the customer care department where the customer’s queries can be entertained through a virtual platform. The credit card services industry is a difficult arena. However, these two companies have conquered this field with devotion and consistency. The practices and quality standards implemented by Discover and Amex are surely a role model and rule of thumb for all payment industry players. Discover and Amex Earn Top Credit Card Satisfaction Ratings By: Amer John Image credit: highriskpay CREDIT, DEBIT, & PREPAID
  • 12. 12 M A R K E T P L A C E 12 A fter months of rumors that Google was looking to buy the video game streaming site, Twitch, Amazon ended up with the prize. Amazon has bought the site for $970 million, promising to keep it independent for now. The acquisition is the first major move Amazon has made to take YouTube head on. Earlier, Amazon has challenged Netflix with its own professional content and streaming service as the retailer moves away from selling physical goods and entering the highly competitive media space. With Netflix and Google clearly in the company’s crosshairs, Valve Software could be next. Since its inception, Amazon has been all about selling media to customers en masse. At first it was physical media, and as bandwidth and screens made it possible, the company moved towards electronic delivery, both with Prime and its Kindle tablet and phone. This has helped Amazon gain dominance in the book and e-book vertical, and it’s slowly becoming a contender in the movie and television market. But Amazon sucks for games. The purchase of Twitch is the first move to change that. Now Amazon will oversee gamers’ streaming of their gameplay, giving it an entry into the lucrative video game advertising market. Marketers will pay top dollar to promote their games on Twitch. That and the streaming service will give Amazon some insight into what games are popular with whom and why. Over time, Amazon can leverage that data to begin selling games to gamers more aggressively than it currently does. This may mean developing their own online gaming distribution service, like Valve’s Steam service. Or it could involve actually buying and integrating Valve into its ecosystem. With a game distribution platform,Amazon becomes the place where people buy and sell games, play games, stream games, and talk about games to each other. With that infrastructure in place, Amazon can become synonymous with gaming just as it once was synonymous with books and is trying to become synonymous with movies and TV shows. Amazon Buys Twitch… Is Valve Next? By: Michael Foster INDUSTRY LEADERS
  • 13. M A R K E T P L A C E 13 U K-based online cash payment provider Ukash has further expanded its partner network with its recent collaboration with Singapore-based payment service provider, Yuupay. The partnership will allow merchants using the YuuPay system in Europe, Australia, and Asia to offer secure online transactions with Ukash. It will also increase payment choice for customers who shop and pay online without the need for a credit card or a bank account. Ukash is available for use across several sectors, including shopping, games, gift cards, bingo and poker. With this system, customers use cash to pay securely and conveniently online by exchanging coins and notes for a unique 19 digit code. Consumers then use the code to make a transfer, payment or buy online. “The Ukash brand is already well established with Asian and Australian consumers, so this new partnership with YuuPay provides a great opportunity for merchants to leverage the loyalty around our service, offering customers flexibility and security when they shop, play and pay online,” says James Allum, Chief Commercial Officer at Ukash. Yoav Elgrichi, CEO of YuuPay, commented: “Ukash offers the perfect fit for our customers as its universal and inclusive payment method helps consumers transact online safely and securely. Its simplicity makes it easy for consumers who don’t own a credit card or those who prefer to keep their personal information private when making online transactions.” Online Cash Payment Provider Ukash Teams Up with Yuupay By: Melanie Macinas GLOBAL & LOCAL
  • 14. 14 M A R K E T P L A C E 14 C hina’s largest e-commerce company, Alibaba Group Holding Ltd., has out earned its two U.S. rivals combined. Alibaba’s operating income increased to $1.1 billion in June, which is 42 percent greater than Amazon and eBay during the same period. Alibaba’s success relies on its two chief platforms: Taobao and Tmall. These products offer the business models of both Amazon and eBay. Mobile transactions are of particular importance, and Alibaba counts 188 million monthly active users, up 15 percent from the previous quarter. While the share price of Alibaba’s IPO has not yet been announced, it is expected to approach $187 billion, only slightly less than the $228 billion value of eBay and Amazon combined. Perhaps the only negative to report is Alibaba’s decline in EBITDA (earnings before interest, taxes, depreciation, and amortization) margin, which fell to 54 percent, down from 56 percent last year. They attribute the decline to an increase in marketing expenses. 54 percent is still incredibly high, however, as eBay (26.7%) and Amazon (5.7%) perform much worse in the same area. Alibaba will try to drive demand for its shares during investor meetings before the IPO. These will take place in Hong Kong, Singapore, and London before arriving in the U.S. on Sept. 8 – with a target stock debut of Sept. 16. Alibaba is well placed to succeed in the Chinese retail industry, which is expected to reach $395 billion by 2015. Alibaba has also diversified its interests by offering a new video streaming service in China that it has developed with Lions Gate Entertainment Corp. It also recently bought stakes in Singapore Post Ltd., Youku Tudou Inc., Intime Retail Group Co. and TangoMe Inc. Alibaba promises that its financial position will not be affected by accounting problems with its recently acquired Alibaba Pictures Group Ltd. Nearing IPO, Alibaba Besting Amazon, eBay By: Daniel Easley GLOBAL & LOCAL Image credit: Sam Churchill
  • 15. M A R K E T P L A C E 15 S wedish e-commerce company Klarna, a fast- growing online payments solution popular in Europe, is setting its sights on the global market and it hopes to offer its services in the United States by early next year. Analysts say the company will face several challenges to make this plan a reality, but backers are betting on Klarna’s technology. Klarna makes buying simple by just requiring the customer’s email address and postal code to complete the purchase. It underwrites the financial risk for sellers until consumers pay for their purchases, either right after the checkout or upon the arrival of their orders. Klarna, however, may find itself stuck in debt if consumers fail to pay for their purchases. These may become more difficult as it expands its reach to consumers beyond Europe. Industry insiders say Klarna should have the technology to detect online fraud and security breaches if it wants to reach millions of consumers. Backers say this will not be a problem. “Klarna is like an iceberg because consumers only see about a tenth of what it does,” said Zurich- based early-stage investor Klaus Hommels. “The real secret sauce is how it analyzes credit risk.” Klarna is also expected to face intense competition from traditional finance players and e-commerce firms such as PayPal, which also offers a similar service (Paypal Credit) in the US. In spite of all the risks and challenges, there is still an attractive opportunity for Klarna, as consumers increasingly use mobile phones to purchase products online. And to rise above the competition, Klarna is determined to “make online payments as simple as using Google,” says Klarna cofounder Niklas Adalberth. Swedish Online Payments Provider Klarna Plans to Enter US Market By: Melanie Macinas
  • 16. 16 M A R K E T P L A C E 16 T here are 148 million global active PayPal accounts in 203 markets and in 26 currencies; PayPal has created an impressive new portal aptly called PassPort which takes aim to connect the globe using information in a sleek new way. On first glance you feel the secure symmetry in the PassPort portal’s design and functionality, and immediately you begin to realize what a great big world that we can connect to. The information is designed to help merchants connect their goods and services with foreign markets using extraordinarily relevant information. What if you just finished a sale on back to school knapsacks on your website, and instead of marketing the prices back down you can market to a different nationality whose school year has a different start date. Better yet, what about the 6 month shift in seasons on the opposite side of the world? The opportunities are not only readily apparent but exciting in scope as PayPal has embedded tremendous functionality into PassPort; making it simple for business functions to be properly translated and currencies correctly calculated. Let’s not forget the amazing trail blazed by PayPal as the world’s most people friendly payment platform. Promoting this powerful tool is a smart move and a wonderful opportunity for almost anybody who accepts or sends payments using PayPal. It looks like the global markets are getting just a little more local and PayPal PassPort is meant to make global seasonal selling a bit easier. PayPal’s Powerful New Merchant Portal for Back to School and Beyond By: Eric Wagner MERCHANT SOLUTIONS Image credit: wohnai
  • 17. M A R K E T P L A C E 17 C alifornia-based Tipalti, which provides enterprise-class automated pay-out services, has introduced the Supplier Portal, a new service designed to help Accounts Payable (AP) departments automate payments to any supplier, vendor, contractor or employee. The new Supplier Portal allows companies to automate payments for raw materials, rent, utilities, office supplies, independent contractors, and employees. Suppliers have access to a web-dashboard that asks them to select their preferred method of payment and enter any banking information associated with their chosen method. The payer can even add suppliers and their preferred mode of payment on their behalf. The Supplier Portal also has the ability to collect necessary tax forms from the supplier. “Accounts Payable departments can gain tremendous efficiencies by migrating their suppliers to electronic payment methods, but this typically places a significant burden on operations and IT resources,” says Chen Amit, founder and CEO of Tipalti. “The Supplier Portal offers the AP department a simple and effortless path to full automation of supplier payments, helps migrate suppliers to electronic payments, eliminates rejected payments, and reduces workload. Using Tipalti’s cloud- based system circumvents the need for costly infrastructure changes and requires only minimal involvement by the payer’s IT department.” Leah Rogerson, VP of Finance at next-generation technology platform PulsePoint, shares how Tipalti has improved the company’s publisher payment processes by reducing time, paperwork and the chance for errors. “Seeing the efficiencies gained by using Tipalti for publisher payments, we are now expanding the use of the system to our traditional Accounts Payable vendor payments,” she adds. Tipalti Rolls Out New Supplier Payment System By: Melanie Macinas MERCHANT SOLUTIONS
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