12. Operational Excellence in a Service Provider context Perfect Orchestration and Alignment Business Processes Supplier Customer Products/Services Products/Services Strategy People Technology
13. A comprehensive CMS solutions portfolio “ TRANSFORM THE CUSTOMER EXPERIENCE ” Products and Services Solution Consulting Services (SCS) Digital Media Service Delivery Framework Personalization Rich Communication NGOSS Customer Intelligence & Billing Service Delivery Infrastructure & Applications
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15. SCS Capabilities Portfolio SCS capabilities enabling Operations Transformation Financial Evaluation Change Management Technology People Process Business Process Analysis Business Process Design Application & Data Architecture Analysis Application & Data Architecture Design Organization Analysis Organization Design Business Case Evaluation Activity Based Costing Operations transformation Planning Gap Analysis Transformation governance Process Optimization
23. Case 2: Large Operator in South-Pacific: Assurance Transformation
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25. Development Flow Why? What? How? With what? Stakeholder: Business sponsor Stakeholder: User Stakeholder: Designer Stakeholder: Developer Delivery perspective Design perspective Service Operations Perspective Service Development Perspective Technical View Implementation View Business View Functional View
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Disintermediation: The process of "cutting out the middleman", inspired largely by the advent of the World Wide Web. Disintermediation is a phenomenon that had a particularly devastating effect on the travel agency sector throughout the 1990s as people began booking their own travel directly with airlines and hotels via the Internet.
Understanding how People Process and Technology implement any CSP Business Operations it does require a whole set of entities (or categories of objects) to be defined and isnstatiated Accordingly, a similar set of relations as to be added to represent the complex network of dependencies among the above entities The more accurate is the representation, the more complex will be the model to be created A deep understanding and a complete and accurate design of Business Operations Transformation is therefore possible only through a comprehensive multidimensional representation: an Industry Framework
Business Operations Industry Standards have been focusing either on functional process decomposition or on structuring the data space by classifying managed information objects , or in specifying Applications & Architectures and related APIs Not surprisingly a major gap arises among the standards, as these lack the information required to describe the Integration between the Business and the ICT Implementation layers COSMOS incorporates industry standards and combines them with HP experience to offer a unique perspective that streamlines business Integration
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