8. 2006 to 2013: Focus
on Websites.
Make them fast. SEO. Strong call-to-actions.
Responsive as f*ck.
9. Wildgroei of tools
• Website with WordPress
• Administratie with Exact Online
• CRM with Salesforce
• Mailings with Mailchimp
• Business processes SAP of AFAS
10. Shift from promotional
to business processes.
From WordPress (of alternatives) to SAP, Exact Online,
Salesforce.
12. From promotional to
business processes
• Other targets
• Other people and business units involved
• In real life those departments are in total war.
21. Resultaat
• No FTe’s for website management.
• No FTe’s for CRM management.
• Everybody in the organisatie is active as a
Business Consultant (Sales was already in
charge of CRM processes).
22. Case 2: Van Mokum
Beautiful design brands in 3 WooCommerce shops,
feeded from one Exact Online Instance!
27. Van Mokum
• Q2 2015: Store voor B2B orders in Nederland
• Q4 2015: Store voor B2B orders in Duitsland
• Q1 2016: Store voor B2C orders in Nederland
34. Workflow
• Products based on Classifications in Exact Online
• Stock positions from Exact Online
• Syncing Images between WooCommerce instances.
• Unlimited amount of shops, maande from one ERP
instance. Platform independent.
35. “Nowadays 60% of the
orders are placed online.”
This saves 20 minuten per order. Time they can invest in
acquisition and support in stead of time-consuming data-entry.
37. “Grow your Business by
Connecting WordPress.
Capitalize your dataset!
Example: Brand Stores, leasen aan partners and
suppliers. wijnwinkel.nl: …
38.
39. Learnings
• Grow in our business and business of our customers is in
making perfect connections.
• Different tools used by different people.
• Working with Middleware makes you less dependent of
platform and infrastructure quality.
• Keep-it-Simple: always try to make simplex connections.
Triangles are killing.
40. From Promotion to Business
Processes
• Webshops - f.e. white-label - filled from your ERP.
• Let your users keep CRM-data up-to-date.
• Let your users subscribe to events.
• Less FTe’s needed for data-entry.
• Keep Content up-to-date from business processes and
workflows that are already there.