Presentation for the Northern Ohio Region Chapter of the American Society for Information Science (NORASIST) Annual Meeting, Tuesday, October 24th, 2006.
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Exploring Libraries (...and our Users) in the Web 2.0 Realm
1. Exploring Libraries
(...and our Users)
in the Web 2.0 Realm
Brian C. Gray
Librarian - Engineering, Math, & Statistics
Case Western Reserve University
bcg8@case.edu
NORASIST Annual Meeting
Tuesday, October 24th, 2006
3. My Interest in Web 2.0
• Teach RSS workshop at KSL
• Contribute to 3 Case KSL blogs
• ALA Library 2.0 participant
• ALA LAMA Web Coordinator
– Blogs, RSS, Wiki, Communities
• Workshop proposal pending with
KSU SLIS
• Regular IM user
• Non-tech person that likes to “play”
4. Reasons Why You Must Care
• Online competition to libraries
• Alternative method of marketing
• Alternative method of communication
• Alternative publishing practices
• User awareness
• Efficiency
• “Buzz” word right now
• Users are unaware or are creating
alternatives to library resources
7. What Is Web 2.0,
Design Patterns and Business Models for
the Next Generation of Software
Tim O'Reilly, 09/30/2005
8. WEB 2.0 Concepts (Mindset)
Key concepts or focus points:
– Collaboration
– Sharing
– Ownership
– Creation
– Web-based rather than software based
– Data/information
– Social
– Connections/relationships
– Trust
9. WEB 2.0 Concepts
– Enrichment
– Personal data
– Participation
– Decentralized
– User “tagged” or defined
– Experience
– Services
– Remixable
– Behavior
10. Library 2.0
• Coined by Michael Casey on his blog
LibraryCrunch
• Some library contributors:
– Stephen Abram
– John Blyberg
– Michael E. Casey
– Jenny Levine
– Paul Miller
– Michael Stephens
11. Library 2.0 Concepts
• Delivery
• Constant and purposeful change
• Adaptation
• User designed
• User created
• Participation
• User feedback
• 2-way information
• Reaching new users
12. Warnings (or Thoughts)
• What do users want?
• Investment in technology
and/or time
• What do users expect?
• What are users doing on their
own?
• How can users contribute?
17. RSS Changing Our Patrons
• Moving away from email & listservs
• Current Awareness
• “Pull” rather than “Push”
• Sharing everything
• Privacy?
• Speed
• Few years ago…”If not on the
Internet, it is not legitimate”
• Is RSS the next thing patrons use to
judge products & services?
18. Blog Considerations
• Purpose – Announcements and/or
discussion?
• Open or no commenting?
• Moderation?
• Tracking/pinging
• Spam prevention
• Single or multiple authors
• How often are entries added?
• Legal considerations (non-profit
status, advertising, organizational
policies, etc.)
19. 2006 Workplace E-Mail, Instant Messaging &
Blog Survey
American Management Association:
• 8% of organizations operate business
blogs
• 55% of business blogs ‘facing out’ for
customers and other third parties to read
• Less than 2% of organizations assign a
lawyer or other responsible party to review
employees’ entries
• Nearly 2% have fired workers for offensive
blog content - including posts on
employees’ personal home-based blogs
32. Blog Based OPAC
• Casey Bisson
• WPopac: An OPAC 2.0 Testbed
• WordPress based, so already have
access to more programmers than
the ILS vendors combined
61. 2006 Workplace E-Mail, Instant Messaging &
Blog Survey
American Management Association:
• 35% of employees use IM at work
• Only 31% of organizations have IM policy
in place
• 13% retain IM business records
• 2% have dismissed workers for
inappropriate instant messenger (IM) chat
• 50% of workplace users downloading free
IM tools from the Internet - a dangerous
practice that 26% of employers aren’t even
aware of
67. Other Library 2.0
• Gwinnett County Public Library
(GCPL) in Lawrenceville, GA, has
launched a successful downloadable
music, video, and audio book service.
• GCPL held a very successful teen
band competition in 2005 as part of
its Year of the Teen.
• The Cecil County Public Library in
Elkton, MD, offers Teen Game Nights.
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71. What is Web 2.0 and How Will Technical
Writers be Impacted
• Web 1.0
– “surfing”
– Content within a specific space
• Web 2.0:
– Decentralized
– Granular
– Syndication
– Web as a “platform”
“Long Tail”