1. Listening

2. Quiz
 What are the 3 communication STYLES?
 What are the 2 communication
TECHNIQUES?
 What are the 3 ingredients to an “I”
message?
 Extra Credit- Change this sentence to an “I”
message:
 You are so mean and make me so mad
because you were late to my
performance.

3. Journal
 On a scale of 1-10 how would you rank your
listening skills?
 What are different ways YOU could improve
your listening skills?

4. Listening Skills Activities

6. Listening Skills
 Active Listening: paying close attention to what someone is saying
and communicating.
 4 Listening Skills
Clarify
Reflective Listening
Empathy
Encouragement

7. 4 Listening Skills
Clarify
• Ask questions. Make sure you understand what the speaker is saying. Check
for understanding.
Reflective Listening
• “So what you’re saying is…” Rephrasing or summarizing.
Empathy
• Show other person you relate to their feelings. Don’t pass judgment on the
speakers attitudes or actions.
Encouragement
• Signs you are following what the speaker is saying and listening to them.
Face the speaker and make eye contact. Nod or make comments: “I see”,
“Go on”.

8. Steps for Being a Better
Listener
1. Have an open mind about others ideas.
2. Use body language such as eye contact or nodding to let
the other person know you are listening.
3. Ask questions! Don’t pretend you know or understand
everything.
4. Don’t interrupt others when they are speaking.
5. Keep your emotions in check. In a discussion, listen to the
entire opinion before responding. Understand that it is
okay to disagree with an idea, it is not a personal putdown
if someone disagrees with you.
6. Restate the message and/or rephrase it to be sure you
understand.