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BRAND-OWNED EDITORIAL: 
A DIGITAL PRESENCE BUILT ON STORY 
ADAM J WALLACE 
@ADWAL
INTRODUCTION 
STARTING WITH OBJECTIVES 
WHY BRAND OWNED EDITORIAL? 
IT’S ABOUT PEOPLE 
ROGER SMITH HOTEL 
ROWNYC HOTEL 
DEVELOPING THE STORY 
REFINERY H O T E L 
INDEPENDENT COLLECTION 
CONNECTING STORY TO CUSTOMER 
PAT ’ E PALO R E S TAURANT, DR 
TAKE-AWAYS 
@ADWAL
BUSINESS OBJECTIVES 
MAKE MONEY 
DRIVE DIRECT SALES 
DRIVE TRAFFIC TO WEBSITE 
INCREASE CONVERSIONS ON WEBSITE 
BUILD BRAND, GENERATE DEMAND 
INCREASE BRAND REPUTATION 
INCREASE CUSTOMER LOYALTY 
GENERATE LOW COST HIGH VALUE LEADS 
DELIGHT CUSTOMERS 
@ADWAL
CUSTOMER OBJECTIVES 
@ADWAL
W H Y B R A N D - O W N E D E D I T O R I A L ? 
A CROSS PLATFORM FOUNDATION 
GOING BEYOND PRODUCT 
PRODUCT DISCOVERY, SHARED MEDIA 
BRINGING PEOPLE BACK TO WEBSITE 
INTERACTION BEYOND POINT OF SALE 
INCREASE LOYALTY 
CONNECTING WITH SPECIFIC TARGETS 
PRODUCT IN CONTEXT OF EXPIRIENCE 
@ADWAL
IT’S ABOUT PEOPLE 
@ADWAL
E X A M P L E : R O G E R S M I T H H O T E L 
A PEOPLE-CENTRIC APPROACH TO DIGITAL 
@ADWAL
EXAMPLE: ROWNYC BLOG 
CONTENT TO ATTRACT NEW TARGETS 
@ADWAL
DEVELOPING THE STORY 
@ADWAL
E X A M P L E : R E F I N E RY H O T E L 
INTEGRATED DIGITAL APPROACH 
MOVING TO DYNAMIC ACTIVE CONTENT 
OPPORTUNITY OF PHOTOGRAPHY 
COMMUNITY AND CONTENT - INSTAGRAM 
BEYOND PRODUCT, HOTEL AS LIFESTYLE 
PRODUCT IN CONTEXT OF EXPIRIENCE 
@ADWAL
EXAMPLE: INDEPENDENT COLLECTION 
EXPIRIENCE BEYOND THE HOTEL, A NEIGHBORHOOD FOCUS 
@ADWAL
The website was amazing! It had a blog type feel that made 
me forget I was on a hotel website. Easy to navigate, help my 
interest, great information about what was around D.C. for all 
kinds of entertainment. Overall very positive experience. 
Capitol Hill Hotel Customer – September 12, 2014 
@ADWAL
CONNECTING STORY TO CUSTOMER 
@ADWAL
EXAMPLE: PAT ’ E PALO RESTAURANT 
BUILDING WORD OF MOUTH THROUGH NETWORK MAPPING 
@ADWAL
TAKE-AWAYS 
CONTENT STRATEGY IS CROSS PLATFORM 
FINDING WAYS TO CONTECT PRODUCT TO 
PEOPLE WITHOUT PUSHING PRODUCT 
MOVING TO ACTIVE CONTENT 
ATTENTION TO CUSTOMERS EXPIRIENCE 
IT’S ABOUT PEOPLE 
@ADWAL
@ADWAL 
ADAM J WALLACE 
ADAM@SPHERICALCOMMUNICATION.COM 
@ADWAL

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Brand-Owned Editorial: A Digital Presence Built on Story - BDI 9/17 Food, Beverage & Hospitality Social Media Marketing Summit & Roundtables

  • 1. BRAND-OWNED EDITORIAL: A DIGITAL PRESENCE BUILT ON STORY ADAM J WALLACE @ADWAL
  • 2. INTRODUCTION STARTING WITH OBJECTIVES WHY BRAND OWNED EDITORIAL? IT’S ABOUT PEOPLE ROGER SMITH HOTEL ROWNYC HOTEL DEVELOPING THE STORY REFINERY H O T E L INDEPENDENT COLLECTION CONNECTING STORY TO CUSTOMER PAT ’ E PALO R E S TAURANT, DR TAKE-AWAYS @ADWAL
  • 3. BUSINESS OBJECTIVES MAKE MONEY DRIVE DIRECT SALES DRIVE TRAFFIC TO WEBSITE INCREASE CONVERSIONS ON WEBSITE BUILD BRAND, GENERATE DEMAND INCREASE BRAND REPUTATION INCREASE CUSTOMER LOYALTY GENERATE LOW COST HIGH VALUE LEADS DELIGHT CUSTOMERS @ADWAL
  • 5. W H Y B R A N D - O W N E D E D I T O R I A L ? A CROSS PLATFORM FOUNDATION GOING BEYOND PRODUCT PRODUCT DISCOVERY, SHARED MEDIA BRINGING PEOPLE BACK TO WEBSITE INTERACTION BEYOND POINT OF SALE INCREASE LOYALTY CONNECTING WITH SPECIFIC TARGETS PRODUCT IN CONTEXT OF EXPIRIENCE @ADWAL
  • 7. E X A M P L E : R O G E R S M I T H H O T E L A PEOPLE-CENTRIC APPROACH TO DIGITAL @ADWAL
  • 8. EXAMPLE: ROWNYC BLOG CONTENT TO ATTRACT NEW TARGETS @ADWAL
  • 10. E X A M P L E : R E F I N E RY H O T E L INTEGRATED DIGITAL APPROACH MOVING TO DYNAMIC ACTIVE CONTENT OPPORTUNITY OF PHOTOGRAPHY COMMUNITY AND CONTENT - INSTAGRAM BEYOND PRODUCT, HOTEL AS LIFESTYLE PRODUCT IN CONTEXT OF EXPIRIENCE @ADWAL
  • 11. EXAMPLE: INDEPENDENT COLLECTION EXPIRIENCE BEYOND THE HOTEL, A NEIGHBORHOOD FOCUS @ADWAL
  • 12. The website was amazing! It had a blog type feel that made me forget I was on a hotel website. Easy to navigate, help my interest, great information about what was around D.C. for all kinds of entertainment. Overall very positive experience. Capitol Hill Hotel Customer – September 12, 2014 @ADWAL
  • 13. CONNECTING STORY TO CUSTOMER @ADWAL
  • 14. EXAMPLE: PAT ’ E PALO RESTAURANT BUILDING WORD OF MOUTH THROUGH NETWORK MAPPING @ADWAL
  • 15. TAKE-AWAYS CONTENT STRATEGY IS CROSS PLATFORM FINDING WAYS TO CONTECT PRODUCT TO PEOPLE WITHOUT PUSHING PRODUCT MOVING TO ACTIVE CONTENT ATTENTION TO CUSTOMERS EXPIRIENCE IT’S ABOUT PEOPLE @ADWAL
  • 16. @ADWAL ADAM J WALLACE ADAM@SPHERICALCOMMUNICATION.COM @ADWAL