Kelly Marie Smith

Washington United States

Capability Lead, Design Thinking and Service Design, Strategic Innovation Group

Kelly is a customer experience executive with over 13 years of experience integrating corporate strategy, technology, organizational, and design disciplines into successful business and operations for private and public sectors clients. She has led multimillion dollar P&Ls, managed cross-functional teams from 3-50 people, established an international perspective through analysis and field work in over 15 countries, worked with emerging technologies in cloud, mobile, and e-commerce/payments among others, and led market analysis and go-to-market entry strategy for numerous industries including Technology, Manufacturing, Financial Services, Aerospace & Defense, Clean Tech, Energy, and Tele...