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Designing Policy
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Designing Policy
1.
Designing Policy or, “Confessions
of a Machiavellian Aspirant.” Ben Fullerton, IDEO
2.
I always wanted
to be a politician.
3.
A case study
4.
“Make It Work”
&
5.
Problem: Tackling “worklessness” in
Hendon, Sunderland.
6.
Client insights
7.
Client Journey
8.
Engagement Events
9.
Contracted providers selected
10.
Measurement and Reporting
11.
Service Blueprinting
12.
Service Blueprinting
13.
James’ Story
14.
James’ Story
15.
Project Impact
16.
“Designers bring optimism
and creativity, not apocaphilia.”
17.
anks! Special thanks to
Richard Telford and live|work Studio.
18.
(some slides I
didn’t show...)
19.
Talking about a
workshop
20.
x
21.
Everybody pays tax,
everybody hates tax
22.
Tax as a
service
Télécharger maintenant