The City of Austin is working across cities to transform how we deliver services. Here's why. Join us at superpublic.us

1. Everything has changed
1

2. Resident expectations for digital
services have totally changed.

3. Resident expectations for digital
services have totally changed.

4. The way that we design and deliver
services in government hasn’t kept up.
austintexas.gov
in April 2012
austintexas.gov
in April 2018

5. The way that we design and deliver
services in government hasn’t kept up.

7. Failing to support digital
services disproportionately
harms lower-income
populations.

8. % of U.S. adults who do not have
broadband at home but use smartphones

9. These problems aren’t
unique to Austin.

10. Why is it so difficult
to change?

11. A city employee’s journey for making tech decisions

12. 1
Decision-makers do
not have the
resources to choose
technology well.

13. “There are some times that I’m
like, oh my God, I’m the only one
who’s trying to do this…”
Julia, Data Architect

14. 2
We keep ending up
with expensive and
high-maintenance
technology.

15. “We invest so much money
per project, but at the end,
we don’t have any permanent
solution that stays.”
John, Parks and Recreation Division Manager

16. We’re throwing money away

17. 3
In the end, the
solutions we
implement don’t
address the needs.

18. This is eroding trust in government

19. This is eroding morale within your city

20. Our teams in Austin
have found a better way
to move forward.

21. 1 Put residents first.

22. 1 Put residents first.

23. CMS Forms Maps Payments
Scale with shared technology2

24. Scale with shared technology2

25. Unlock the potential
of your civil servants
3

26. Unlock the potential
of your civil servants
3

27. We’re launching in months instead of years

28. In many ways, every city is unique.
Technology is not one of them.

29. Let’s do this together.

30. superpublic.us

31. What we want to build together
Shared platforms for
digital service delivery
Leveraging design and
development teams across
cities to deliver more value
Shared practices for
in-person experiences
Establishing new practices
and org structures for
in-person service design
New standards for
HR and procurement
New rules for how to
approach hiring, paysetting,
purchasing, and security
Increase the talent
pipeline by 10x
Attract existing tech talent
and train a more diverse
pool of talent for the future
New spaces to work,
collaborate, and connect
Space to work with experts
across teams, departments,
cities, and sectors
A global network for
sharing best practices
Contributing to a global
community of practice for
improving service delivery

32. What we’re looking for in partner cities
1. A commitment to transformation
Strong leadership from the top, ready
to commit resources to change
2. Staff from departments and initiatives
Civil servants who are ready to be part
of the change in local government