SAS- creating a winning culture- Hyderabad Oct 2011

SAS- Creating A Winning
Culture
Sudipta K Sen
CEO & Managing Director-SAS
India,
Regional Director – South East
Asia
Copyright © 2010 SAS Institute Inc. All rights reserved.

Lessons from the evolution……

Dinosaur
extinct even though
the largest living
organism in the
universe

2

Copyright © 2010, SAS Institute Inc. All rights reserved.

Lessons from the evolution……

Amoeba
surviving even though
one of the smallest
living organism in the
universe

3


The Business Environment

4


SAS Profit Chain

Satisfied Satisfied
Value Profits
Employee Client

5


Credibility

Camaraderie Respect

Pride Fairness

6


Secret of success….

Value Culture

Trusted
Employee
Relationship
Work
Management
Environment

7


Company Values
Approachable
Customer-driven
Swift and agile
Innovative
Trustworthy

8


The SAS Culture

SAS’ award-winning culture is a result of a
deliberate, dynamic attraction/retention strategy.

This strategy is founded on...

Trust
Flexibility
Values

9


SAS Work Culture....

A great workplace which you can trust and
respect the people you work for, have pride
and confidence in what you do, and enjoy the
people you are working with.

10


Management Philosophy

Mutual respect
Empowerment
Open & transparent communication
Accessibility to the leadership
Results driven
Valuing life outside of SAS

11


Work environment
Compelling work
Learning organization
Encouraging Creativity/ innovation
Empowerment with responsibility &
authority
World class benefits & work
environment

12


Work Environment…..Just like a family

• Caring, nurturing environment.
• Long-term commitment.
• Tremendous respect.
• We’re all in it together.
• Embrace Diversity.
• Partnership

13


Attrition rate…

14


Company Highlights

Leader in business analytics software and services
24% of revenue devoted to R&D
Over 12,000 employees worldwide
400+ offices worldwide, 56 countries
Profitable Every Year
Revenue

$2 .43Billion

35 years 15

15

Customer Satisfaction & Loyalty
Core Customer Satisfaction and Loyalty Metrics 2004 2005 2006 2007 2008 2009
n=3190 n=3209 n=2666 n=3185 n=3248 n=4030

Product Satisfaction with SAS
92% 90% 90% 91% 90% 90%
Satisfaction software

Relationship Satisfaction with the SAS
73% 74% 76% 81% 82% 81%
Satisfaction relationship
Likely to recommend SAS
Loyalty n/a 93% 93% 92% 92% 92%
for renewal
Likely to recommend SAS
88% 89% 90% 91% 90% 89%
to colleagues
Likely to be a customer in 5
88% 89% 91% 91% 90% 90%
years

Difficult to replace SAS 67% 70% 71% 72% 71% 71%

Likely to increase SAS
Usage 34% 37% 38% 33% 25% 27%
usage
Likely to decrease SAS
7% 6% 5% 7% 6% 7%
usage
16


Great Place to Work® Trust Index© Survey Results
SAS 50 Best

Credibility 88 82

Respect 87 81

Fairness 85 77

Pride 88 85

Camaraderie 90 83

This is a 88 81
GPTW
17


92% of employees world wide…

Believe they make a difference at SAS.
Want to work at SAS for a long time.
Recommend SAS as a great place to work.
Feel proud to be part of SAS.
Believe that SAS makes a positive difference in the
world.

18


2011 Global Workplace Awards
EMEA Americas Asia Pacific
SAS Germany SAS USA (No. 1) SAS China
SAS Sweden SAS Canada SAS India
SAS Belgium SAS Mexico
SAS Norway (No. 1)
SAS Portugal
SAS Italy
SAS UK
SAS Netherlands
SAS France

19


“If you treat employees as if they make a
difference, they will make a difference.”
- Jim Goodnight, Founder CEO of SAS
20


Q&A

21


SAS- creating a winning culture- Hyderabad Oct 2011

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