4. Chairman and Chief Executive
Mr. Prithvi Raj Singh Oberoi is the
Chairman and Chief Executive
Officer of East India Hotels (EIH)
Limited, the flagship company of the
Oberoi Group
Mr. Oberoi is credited with placing
Oberoi hotels on the international
luxury traveller’s map with the
opening of several award winning
luxury hotels in recent years
Mr. Oberoi has been instrumental in
establishing ‘The Oberoi Centre of
Learning & Development’ at New
Delhi in 1966
Today, this institute is considered
amongst the best in Asia
6. Our Fundamentals
People
Profit Service
A combination that makes The Oberoi Group a great
place to work.
7. Our People
The key to
How you treat excellence is to
People are our people reflects focus on talent
key asset the culture of and motivation
the workplace of the people
8. Our Perspective
Driving our Employee
Retention of
Mission, Vision Satisfaction and
Key Talent
and Dharma Engagement
Hiring the right Managing the Capability
people Talent Building
Building
Leadership
Employee
Development
Motivation
9. The Oberoi Group
A Great Place to Work
Company Nurturing Social
Appreciation Communication
Practices Talent Responsibility
•Mission •STAR Program •Team Hearts and •Robust Performance •Rain water harvesting
•Vision •The Oberoi Millionaire Minds Management System •Environment week
•Dharma •Champion program •Round Table •Cross Exposure •Heat recovery system
•Recruiting practices •Leading Quality •General Manager’s Training •Flash Floods in Leh
•The Oberoi Alumni Assurance champ Address •International Exposure •Tsunami relief in Japan
Group on LinkedIn •Shining Stars •Team Lunch Training •Blood Donation Camps
•Employee Benefits •Appreciation Tree •Employee Newsletter
•Bulletin Boards/ Notice Boards
10. Oberoi Centre of Learning & Development
The learning centre of The Oberoi Group is
based at Maidens Hotel, Delhi
11. Oberoi Centre of Learning & Development
Training operations executives through two-year
postgraduate diplomas in:
•Guest service management
•Housekeeping management
•Kitchen management
12. Career path through OCLD
This is the first post –
GM
Operations Executive
Department
Head
Supervisors
Operation Assistants
• Almost 80% of our current General Managers and Senior
Management are alumni of OCLD. They are well groomed
and inculcated with company standards and values.
13. Hospitality Industry- India
According to HVS India reports,
India’s rank in world tourism arrivals
is 41 and India has the potential to be
in the top 20.
India today, hosts about 5 million
tourists annually with the potential to
increase to 18 million tourists by 2016.
India’s domestic market also is
growing with 540 million domestic
travelers a year
14. Manpower Shortage
Over one lakh On an average,
quality rooms the room to
available in staff ratio is
India 1:1.75.
Over 400
projects with
over 70,000
rooms in the
near future
With more and more hotel projects being announced
and the room inventory expected to almost double in
the next five years, the demand for trained manpower
will rise dramatically.
15. Key Challenges
Industry attrition rate
25%(Approx)
Survey reveals above half
of the hotel graduates are Manpower crunch at the
not interested in joining entry and junior
the hospitality industry management levels
16. Composition of Employees in a hotel
Percentage of Employees
Staff (80%)
Hiring and retaining the Staff is most Leadership (15%)
challenging
Middle Management (5%)
17. How do we meet challenges?
Partnering in
Personal
career Team
Employee development
Performance planning engagement
Satisfaction targets &
Management through initiatives
Surveys need based
mentoring &
training
coaching
19. Talent Management
Partnered with eCornell (E-Learning
Programs)
Franklin Covey Workshop
Management Development
Program, MDI Campus, Gurgaon
Executive Development Plan
20. What makes a Great Place To Work?
TRUST
THE
OBEROI
GROUP
PRIDE
CAMARADERIE
21. Camaraderie
Great workplace is measured by the quality of interconnected relationships that exist :
EMPLOYEES MANAGEMENT
STAKEHOLDERS GUESTS
