7. DDV MGM grand in Las Vegas ,Ritz Carlton hotel in New York City See a large, clear image of what is happening in the hallway on their LCD screen, even to the side about arm’s length. To turn on, press the power button. Confirm the other parties’ identity To turn off, press the power button
8. Deposit safes Grupp Marketing has been engaged in the import, export, wholesale and retail of a complete range of security safes Deposit safes – protect valuables Amount of security – key point Combination dial and key safe. To open the safe, one will have to posses the key and know the safe number. The only possible way to open the box is to have the key and the correct number.
9. Deposit safes Fire resistance safe. Fire resistant tested to 1000 degree C and 2 hour rating. Anti-burglary relocking device. The finger print safe. Place their finger onto the sensor and the reader scans the finger print. If matches, the safe will open. If not, access is denied.
10. Revenue potential Safe and secure environment? Erin Andrews who was filmed naked through hotel door peephole. High security is a must. Alarmed by crimes aimed at hotel guests and properties. Crime rates will be put to the minimum and security will be put to the maximum. So the travellers will put their mind at ease
14. Videotree's "Videospa IP” features: - Television units and patented technology that allows direct feeds from the network without using an external set-top box. - Easy installation & integration - Receive streams from the digital IPTV head to end and display according to the channel listings.
28. XpressPort Also convenience made to locate amenities around a hotel property NCR XpressPort features a 17-inch touch screen interface Signature capture module to facilitate transactions during a guest’s stay simple-to-use either freestanding or configured to complement any hotel lobby layout hotels and resorts that incorporate self-service options as part of their high-touch strategy
29. XpressPort: Random Facts 86 percent of U.S. and Canadian consumers are more likely to do business with a company that offers the flexibility to interact using self-service. 66 percent of survey respondents said the availability of self-service technologies creates a more positive perception of the deployer’s brand.
32. Allow customers to have a desirable and enjoyable experience High customer satisfaction 2) Serve customers more efficiently Speed up transactions Save customer service time Customers served in a quicker and more efficient way
33. 3) Minimize expenses, control management costs Minimal staff needed to monitor self-service kiosks Reduction in staff No need for the time and expenses to train employees on aspect of public and customer relations 4) Better utilize employees Engage them in areas where close customer relationships are vital and more important 5) Track usage statistics Provide management with relevant statistical data Improve management’s organizational methods Results and data are accurate and precise
34. WEAKNESSES of self-service kiosks 1) Insufficient operational skills Hard to adapt and operate self service kiosks. Especially the elderly not being experienced technical devices The need to rely on others for guidance. 2) Too costly Not feasible for low-budget firms High long term maintenance and installing expenses
35. 3) Less job opportunities Employees would lose their jobs easily if companies have relied strongly on these kiosks in the future 4) The value of personal contact being replaced. Taken away the importance of a face-to-face, personal warm welcome an employee could give its customers. No sense of interaction or connection
37. Lodging Industry Positive result and impact shown towards self-service check-in and check-out implementations Kiosks can now even dispense card keys, print hotel maps and folios to avoid a wait at the front desk.
38. Restaurant Industry Deploying kiosks have increased companies goal revenues Provided up selling opportunities Eg: Fast food drive-thru, an order and pay self-service kiosk
