1. Ashley Taylor
(913) 375-8226
Adtaylo.at@gmail.com
Customer Service Representative
Profile
Skills
&
Licensures
Experience
Seeking a career opportunity that allows me to learn new skills, grow with a company,
and utilize my knowledge and experience in providing outstanding services.
.
• Outstanding Customer Service
• Ability to Problem Solve
• Money Handling
• Ability to Meet and Exceed Sales Goals
Century Link
Data Technician
01/2012-04/2013
As a Data Technician, I maintained prompt customer service by ensuring first time call
resolution and reducing response time between calls. Efficiently handled calls by
maintaining a high level of WPM and personally strived to resolve ticket within seven
seconds of end of call. I provided customer’s with accurate information regarding
speed upgrades and protection for their businesses at their best interest while
providing substantial sales performance.
Wal-Mart
Sales Associate
10/2010-11/2011
During my time at Wal-Mart, I assisted customers in locating and purchasing
merchandise to best accommodate their needs. Effectively used communication to
resolve any potential problems a customer may have. I collaborated with management
and team members to accomplish daily tasks of high standard customer service and
inventory audits. Communicated with various wireless marketers as a retailer, which
involved drawing contracts, assisting customers with wireless dilemmas, and disputes.
K&M BBQ
Waitress/Cashier/Host
06/2006-01/2009
As a Waitress, Cashier, and Host, I successfully managed, monitored, and controlled
all food and beverage operations. I consistently provided the highest standards of
service and integrity. Effectively served guests in the most accurate and timely
manner. Quickly problem solved any issues with customer’s order or service. I was
commended for providing and ensuring the highest standards of customer service.
Education
Spring Hill High School
High School Diploma
08/2004-05/2008
References Available Upon Request
Ashley Taylor
(913) 375-8226
adtaylo.at@gmail.com