SlideShare une entreprise Scribd logo
1  sur  15
Submit to Mr. Shoaib Rana
Group#5
Bil@l & Ri@z
DIRECT
APPROACH
&
INDIRECT APPROACH
Contents 
o Direct approach
Identify the objective
Visualize the audience
Gathering supporting information
Organize the information
o Indirect approach
Know your audience
Never start with ‘NO’
Selection of words
Open with Buffer
DIRECT APPROACH:
It is also known as ‘Good News ‘ in Communication.
Identify the objective
To persuade
To inform
To inquire
Visualize the audience
 Who is target audience?
 When will the audience receive the message?
 Why will the audience be interested in the message?
Gathering Supporting
Information
 Generate the ideas
 Select the ideas
Organize the Information 
 Prepare an outline using Good news strategy.
 The Good news strategy is based on the direct pattern.
Indirect approach 
It also known as ‘Bad News’ in Communication.
Know your audience 
 And you really need to know how your audience will
receive your message.
 Do readers prefer to receive negative news up front
without delay?
 Or would they accept it better if you explained your
reasons first?
Never start with “NO” 
 The word “no” is short and abrupt, so negative that a
lot of people have trouble saying it.
 And for most people, it’s the hardest word to hear or
understand
 The delivery can be far more damaging than the word
itself.
Selection of Words 
 You also need to pay special attention to selection
word so that you can create your sentences and
paragraphs carefully.
Open with Buffer 
 A neutral, noncontroversial statement that is closely
related to the point of the message is called a buffer.
Business communications front page
Business communications front page

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Business communications front page

  • 1. Submit to Mr. Shoaib Rana Group#5 Bil@l & Ri@z
  • 3. Contents  o Direct approach Identify the objective Visualize the audience Gathering supporting information Organize the information o Indirect approach Know your audience Never start with ‘NO’ Selection of words Open with Buffer
  • 4. DIRECT APPROACH: It is also known as ‘Good News ‘ in Communication.
  • 5. Identify the objective To persuade To inform To inquire
  • 6. Visualize the audience  Who is target audience?  When will the audience receive the message?  Why will the audience be interested in the message?
  • 7. Gathering Supporting Information  Generate the ideas  Select the ideas
  • 8. Organize the Information   Prepare an outline using Good news strategy.  The Good news strategy is based on the direct pattern.
  • 9. Indirect approach  It also known as ‘Bad News’ in Communication.
  • 10. Know your audience   And you really need to know how your audience will receive your message.  Do readers prefer to receive negative news up front without delay?  Or would they accept it better if you explained your reasons first?
  • 11. Never start with “NO”   The word “no” is short and abrupt, so negative that a lot of people have trouble saying it.  And for most people, it’s the hardest word to hear or understand  The delivery can be far more damaging than the word itself.
  • 12. Selection of Words   You also need to pay special attention to selection word so that you can create your sentences and paragraphs carefully.
  • 13. Open with Buffer   A neutral, noncontroversial statement that is closely related to the point of the message is called a buffer.