3. Contents
o Direct approach
Identify the objective
Visualize the audience
Gathering supporting information
Organize the information
o Indirect approach
Know your audience
Never start with ‘NO’
Selection of words
Open with Buffer
6. Visualize the audience
Who is target audience?
When will the audience receive the message?
Why will the audience be interested in the message?
10. Know your audience
And you really need to know how your audience will
receive your message.
Do readers prefer to receive negative news up front
without delay?
Or would they accept it better if you explained your
reasons first?
11. Never start with “NO”
The word “no” is short and abrupt, so negative that a
lot of people have trouble saying it.
And for most people, it’s the hardest word to hear or
understand
The delivery can be far more damaging than the word
itself.
12. Selection of Words
You also need to pay special attention to selection
word so that you can create your sentences and
paragraphs carefully.
13. Open with Buffer
A neutral, noncontroversial statement that is closely
related to the point of the message is called a buffer.