29. McQuay Americas 2009 Goals & Objectives Market Leadership Customer Satisfaction People Centered Mgmt Operational Excellence Cost Down Our goal is to be the #1 HVAC company globally. We strive to be a customer responsive selling organization. “ Do what we say we’re going to do.” We strive to be the employer of choice and a learning organization. Our culture is one of respect and understanding. Our mantra is “quality in everything we do.” This means efficient processes throughout the company to ensure customer confidence. Corp. Social Responsibility “ Least waste way.” This means eliminating waste and reducing costs throughout the organization. We demonstrate corporate citizenship by embracing “green” practices & community stewardship.
30. McQuay International Service Division Service Solutions for Air Conditioning, Heating, Ventilating and Refrigeration
31. McQuay Service 2009 Goals & Objectives Market Leadership Increase Sales Productivity Increase Service Productivity Innovation Expand Service coverage organically, through acquisitions and Service Alliance partnerships. Focus on new business development. Establish Chiller Assurance program. Provide Sales training. Regional training program. Create opportunities with Solutions, Parts and National Accounts teams. Service Oracle/ERP Implementation. Standardize business processes. Profitability Achieve profit objectives and district operating income. People Centered Mgmt Become the “Employer of Choice” in the HVAC industry.
32. * * * CT DC MD NJ DE RI NH MA SC NC TN KY VA WV OH PA NY IN MI ME VT SD ND MN IA MO AR LA MS AL GA FL WI IL AZ WA NE KS OK TX NM CO WY MT UT ID NV OR CA United States Canada B.C. Alta. Sask. Man. Quebec Ontario North American Regions and District Locations North South West Central Seattle San Francisco Los Angeles Phoenix Denver San Antonio Dallas Kansas City Chicago Minneapolis Indianapolis Detroit Toronto Montreal Pittsburgh New Orleans Tampa Miami Orlando Atlanta Charlotte Washington D.C. Richmond Boston * * * * * * * * * * * * * * * * * * * * * * * * * Princeton Danbury * New York * Columbus * Chattanooga * Lincoln *
33. Service Coordinator Handles customer needs by scheduling and dispatching service technicians to job sites. Negotiates parts pricing and arranges equipment deliveries. PremairNY (NYC)District Office Union Shop 638B Service Technicians Performs maintenance and repairs on McQuay units and those made by other manufacturers. Represent McQuay’s quality service. Service Sales Reps Sells McQuay equipment and parts and maintenance contracts to customer. Cultivates McQuay’s customer base through business development strategies. Service District Secretary Handles the administrative responsibilities of the District Service Centers. Acts as an assistant to the District Manager or Center. District Service Manager Plans and manages the day-to-day service operations to fulfill customer requirements and ensure contractual obligations are being met. Technician Supervisor Provides leadership and guidance. Develops technicians. Ensures that technicians are assigned to work in accordance to skills.
34. Service Coordinators 7 TRI-State Service Capabilities (Northern New Jersey-Connecticut-New York City) Includes Mcquay/PremairNY Service Technicians 36 Service District Secretarys 3 District Service Managers 4 Regional Trainer 1 Regional Manager 1 Technician Supervisors 4
35. MFS Factory Training Staunton Plymouth Regional Training Program Online Training Program Safety Training Program McQuay International Service Training and Development
Source: Corporate planning (R2006) Approval by: T. Decuypere
McQuay International is a leader in heating, ventilation and air conditioning. For Commercial, Institutional and Industrial Buildings. New buildings and retrofit. Buildings are: Crescent Ridge - Minneapolis. Vertical Self-contained units Valley Park High school - Missouri. Geothermal WSHP Twenty Exchange - New York City. Vertical Self-contained
McQuay International is a leader in heating, ventilation and air conditioning. For Commercial, Institutional and Industrial Buildings. New buildings and retrofit. Buildings are: Crescent Ridge - Minneapolis. Vertical Self-contained units Valley Park High school - Missouri. Geothermal WSHP Twenty Exchange - New York City. Vertical Self-contained
McQuay International is a leader in heating, ventilation and air conditioning. For Commercial, Institutional and Industrial Buildings. New buildings and retrofit. Buildings are: Crescent Ridge - Minneapolis. Vertical Self-contained units Valley Park High school - Missouri. Geothermal WSHP Twenty Exchange - New York City. Vertical Self-contained
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McQuay International is a leader in heating, ventilation and air conditioning. For Commercial, Institutional and Industrial Buildings. New buildings and retrofit. Buildings are: Crescent Ridge - Minneapolis. Vertical Self-contained units Valley Park High school - Missouri. Geothermal WSHP Twenty Exchange - New York City. Vertical Self-contained
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