This document contains a collection of quotes about customer service. Some key themes that emerge are the importance of creating emotional connections with customers, focusing on the customer experience rather than just transactions, building trust and loyalty over time through consistency, aiming for 100% customer satisfaction, treating customers better than you would like to be treated yourself, and seeing customer service training as an ongoing process rather than a one-time event.

1. QUI Quotes
about
Customer Service

2. To connect
with new customers
don’t try to get inside
their heads.
Get inside their hearts.
Create an
emotional connection.

3. Customer service
is what you do
for the customer.
Customer experience
is how the customer feels
about what you do.

4. Your most important assets
are not your customers
and your employees.
It’s how your customers
and your employees
feel about your company.

5. If you want your employees
to make it a habit
to deliver outstanding
customer service,
you have to make it a habit
to thank them when they do.

6. Consistency builds trust.
Trust builds loyalty.
Loyalty builds
your business.
Deliver consistency.

7. Nobody raves
about average.

8. Your customer’s perception
of your service
trumps your advertising
every time.

9. Your value
to the customer
is in the interaction,
not the transaction.

10. Customer service
is not about putting a smile
on your face
for your customers.
It’s about delivering service
so good it puts a smile
on your customers’ faces.

11. No customer walks
into your business,
gives you money
and then says,
“Dissatisfy me, please.”
Aim for 100%
customer satisfaction.

12. Work as hard
to keep a customer
as you do
to find a new one.

13. To really “wow”
your customers,
get rid
of the fine print.

14. It's not the one big WOW
to one customer
that wins the day.
It is the one little WOW
delivered consistently
to every customer.

15. Mission statements
don’t win customers.
Passion statements do.

16. Your relationship
with the customer,
not the
customer's relationship
with your product,
is the conduit
through which real value flows.

17. Customer service
training should be seen
as an investment
and not an expense.

18. You cannot even begin to
satisfy customers
until you remove all the
potential dissatisfiers.

19. “Sh*t happens”
is an unacceptable excuse
for poor customer service.

20. If your business
cannot pledge
“Satisfaction Guaranteed
or Your Money Back”,
something is broken. Fix it.

21. Thinking about
customer service
doesn't make it happen;
doing something does.
Customer service
is not an attitude. It's action.

22. Customer service training
must be seen,
not as a one hour
seminar event,
but as a process
that continues daily.

23. Great Service
is Great Theater.
Don’t “fake it
till you make it.”
Act it like you mean it.

24. You can’t
satisfy customers
with
disengaged employees.
Start there first.

25. Don’t treat your customers
like you would like
to be treated.
Instead treat your customers
a little better
than you would like
to be treated.

26. The ultimate
customer service
mantra:
Be valuable.

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