Visual Resume of Nitten Bbinhhani

1. Nitten Bbinhhani in.linkedin.com/in/nittenbznitten18Skillsets of
Pre-sales Post SalesSales
Lifecycle
Stages
• Provide qualified leads to Sales
• Analytics & ROI Insights
Customer Experience Strategy - PLL & IBREL
• Consistently deliver delightful experience at each touch point
• Enhance customer loyalty, retention & drive revenues.
CU$TOMER$
BUSINESS
SUPPORT
SYSTEM
ANALYTICS
MOBILE APPIVR
Information Capabilities to every stakeholder
360° Customer View - PLL & IBREL
Lead Management - PLL
80% Self Help
• Improvised Processes using Lean & VoC.
• Enhanced Customer Satisfaction ratings by 18%.
• Achieved Customer Retention till 93%.
• Improved Revenues by $31.8 Million via repeat sales.
• Implemented Loyalty Programs.
Collections
• Improved Bucket-1
Collection to 87%.
People Management
• Team Engagement & Feedback.
• Appreciation & Rewards on milestones.
• Performance driven culture.
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