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Fear Factor: Why Online Campaigns Fail PRESENTED BY ADAM LEMMON
Adam Lemmon 
• 
10 years and counting at Blackbaud 
• 
Co-founder of the Go! Program 
• 
Have worked with 100’s of orgs & have helped execute 100’s of online campaigns
Why did my campaign fail? 
3 #bbcon
4 #bbcon 
MISTAKES
5 #bbcon
6 #bbcon
7 #bbcon 
MISTAKES
8 #bbcon 
PROBLEMS
9 #bbcon 
MYSTERY 
PUZZLE
http://sethgodin.typepad.com/seths_blog/2012/ 10/the-acute-heptagram-of-impact.html 
The following slides are based on Seth Godin’s blog post – The Acute Heptagram of Impact
Does everyone know the plan? 
What’s the plan?
Are these the right tactics for the plan?
Friction vs. Relevance 
16 #bbcon 
Friction 
0 
2 
4 
6 
8 
Tweet 
Email 
Printed 
In person 
Friction vs. Relevance 
Relevance
Friction vs. Relevance 
17 #bbcon 
Friction 
Sacrifice 
0 
2 
4 
6 
8 
10 
Tweet 
Email 
Printed 
In person 
Friction vs. Relevance 
Relevance
What kind of sacrifice are we asking our audience to make? 
18 #bbcon
Engagement requires something from the audience 
19 #bbcon
Do you have what you need to execute? 
Can you adapt once everything is in motion?
You can’t control it all
23 #bbcon 
Know thy Call-to-Action
24 #bbcon
Did you persist long enough to let it succeed? 
One campaign is just one tactic
Does your audience want this?
Anticipation 
Is your audience EXPECTING it?
31 #bbcon 
Open Rate 
# of emails prior to EOY 
Org 5 
11% 
7 
Org 6 
14% 
11 
Org 7 
15% 
3 
Org 8 
12% 
5 
Open Rate 
# of emails prior to EOY 
Org 1 
25% 
15 
Org 2 
39% 
23 
Org 3 
24% 
16 
Org 4 
32% 
31
What about this campaign is really scary to you? What do you fear? 
Same question, but this time for real: What are you scared of?
• 
Strategy Does everyone know the plan? 
•Tactics Are these the right tactics? 
•Execution Have what you need? Can you adapt? 
•Persistence Can you give this the time that it needs? 
•Desire Is this wanted? 
•Reputation Are they expecting it? 
•Fear What are we scared of?
Don’t forget to thank your donors!  
43 #bbcon
44 #bbcon 
Don’t forget to complete a session survey! Each completed survey enters you into a drawing to win a complimentary registration to bbcon 2015 in Austin, Texas*. 
*Blackbaud reserves the right to change or withdraw this promotion at any time, without advance notice. Promotion has no cash value and may not be exchanged, applied to, or combined with any other offer. 
Did this session give you the jolt you needed?
Bibliography 
• 
Seth Godin – The Acute Heptagram of Impact http://sethgodin.typepad.com/seths_blog/2012/10/the-acute-heptagram-of-impact.html 
• 
Steven Pressfield, Do the Work http://www.amazon.com/Do-Work-Steven-Pressfield/dp/1936719010 
• 
Malcolm Gladwell, “Mystery vs. Puzzle” http://gladwell.com/open-secrets/ 
• 
Alexis Ohanian, TED talk “How to make a splash in Social Media” http://www.ted.com/talks/alexis_ohanian_how_to_make_a_splash_in_social_media 
45 #bbcon

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Fear Factor: Why Online Campaigns Fail

  • 1. Fear Factor: Why Online Campaigns Fail PRESENTED BY ADAM LEMMON
  • 2. Adam Lemmon • 10 years and counting at Blackbaud • Co-founder of the Go! Program • Have worked with 100’s of orgs & have helped execute 100’s of online campaigns
  • 3. Why did my campaign fail? 3 #bbcon
  • 10. http://sethgodin.typepad.com/seths_blog/2012/ 10/the-acute-heptagram-of-impact.html The following slides are based on Seth Godin’s blog post – The Acute Heptagram of Impact
  • 11.
  • 12.
  • 13. Does everyone know the plan? What’s the plan?
  • 14.
  • 15. Are these the right tactics for the plan?
  • 16. Friction vs. Relevance 16 #bbcon Friction 0 2 4 6 8 Tweet Email Printed In person Friction vs. Relevance Relevance
  • 17. Friction vs. Relevance 17 #bbcon Friction Sacrifice 0 2 4 6 8 10 Tweet Email Printed In person Friction vs. Relevance Relevance
  • 18. What kind of sacrifice are we asking our audience to make? 18 #bbcon
  • 19. Engagement requires something from the audience 19 #bbcon
  • 20.
  • 21. Do you have what you need to execute? Can you adapt once everything is in motion?
  • 23. 23 #bbcon Know thy Call-to-Action
  • 25.
  • 26. Did you persist long enough to let it succeed? One campaign is just one tactic
  • 27.
  • 28. Does your audience want this?
  • 29.
  • 30. Anticipation Is your audience EXPECTING it?
  • 31. 31 #bbcon Open Rate # of emails prior to EOY Org 5 11% 7 Org 6 14% 11 Org 7 15% 3 Org 8 12% 5 Open Rate # of emails prior to EOY Org 1 25% 15 Org 2 39% 23 Org 3 24% 16 Org 4 32% 31
  • 32.
  • 33. What about this campaign is really scary to you? What do you fear? Same question, but this time for real: What are you scared of?
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42. • Strategy Does everyone know the plan? •Tactics Are these the right tactics? •Execution Have what you need? Can you adapt? •Persistence Can you give this the time that it needs? •Desire Is this wanted? •Reputation Are they expecting it? •Fear What are we scared of?
  • 43. Don’t forget to thank your donors!  43 #bbcon
  • 44. 44 #bbcon Don’t forget to complete a session survey! Each completed survey enters you into a drawing to win a complimentary registration to bbcon 2015 in Austin, Texas*. *Blackbaud reserves the right to change or withdraw this promotion at any time, without advance notice. Promotion has no cash value and may not be exchanged, applied to, or combined with any other offer. Did this session give you the jolt you needed?
  • 45. Bibliography • Seth Godin – The Acute Heptagram of Impact http://sethgodin.typepad.com/seths_blog/2012/10/the-acute-heptagram-of-impact.html • Steven Pressfield, Do the Work http://www.amazon.com/Do-Work-Steven-Pressfield/dp/1936719010 • Malcolm Gladwell, “Mystery vs. Puzzle” http://gladwell.com/open-secrets/ • Alexis Ohanian, TED talk “How to make a splash in Social Media” http://www.ted.com/talks/alexis_ohanian_how_to_make_a_splash_in_social_media 45 #bbcon