Harnessing the social, mobile and collaborative technology revolution with Remedyforce: Sean Smith, BMC Software

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Our customers, the employees of your business or end users you serve, are more dependent on technology than ever to do work and create a competitive advantage for your company in a dynamic market. And they’re more technology savvy then ever thanks to the rapidly evolving consumerisation of technology – needless to say, they don’t “check” their technology expectations at the door (be it a physical or virtual door) when they come to work. No, they expect technology to enable them, to supercharge them to be successful. And as such, technology needs to make access to information and action fast and convenient, wherever, whenever and however the customer wishes. Learn more about the social, mobile and collaborative capabilities of Remedyforce.

Technologie Business

Technology Revolution

Social,
Mobile,
Collaboration

Sean Smith

Consumerization Changed the Game
Modern Technology for Modern
Business
Remedyforce Collaborative
Capabilities

© Copyright 11/15/2013 BMC Software, Inc

2

Consumerization
& Our Customer

67%
consumers using web
self-service to find
answers on their own!
(Source: Forrester)
© Copyright 11/15/2013 BMC Software, Inc

4

Great Technology Expectations

Accessible

© Copyright 11/15/2013 BMC Software, Inc

Affordable

5

70%
Businesses that will
use social media as
part of their customer
service by mid - 2014
(Source: Aberdeen Group)
© Copyright 11/15/2013 BMC Software, Inc

6

Technology Dependent World

© Copyright 11/15/2013 BMC Software, Inc

7

Fast, Convenient, On-Demand Access

© Copyright 11/15/2013 BMC Software, Inc

8

Modern
Technology for
Modern Business

Key to Customer Success

Mobile

Social
SelfService

© Copyright 11/15/2013 BMC Software, Inc

10

Intuitive Self-Service

© Copyright 11/15/2013 BMC Software, Inc

11

Visual, Informative & Easy

© Copyright 11/15/2013 BMC Software, Inc

12

Productive Access On-The-Go

© Copyright 11/15/2013 BMC Software, Inc

13

Social Support!

© Copyright 11/15/2013 BMC Software, Inc

14

Learn more at www.bmc.com
© Copyright 11/15/2013 BMC Software, Inc

15

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Harnessing the social, mobile and collaborative technology revolution with Remedyforce: Sean Smith, BMC Software

1. Technology Revolution Social, Mobile, Collaboration Sean Smith

2. Consumerization Changed the Game Modern Technology for Modern Business Remedyforce Collaborative Capabilities © Copyright 11/15/2013 BMC Software, Inc 2

3. Consumerization & Our Customer

4. 67% consumers using web self-service to find answers on their own! (Source: Forrester) © Copyright 11/15/2013 BMC Software, Inc 4

5. Great Technology Expectations Accessible © Copyright 11/15/2013 BMC Software, Inc Affordable 5

6. 70% Businesses that will use social media as part of their customer service by mid - 2014 (Source: Aberdeen Group) © Copyright 11/15/2013 BMC Software, Inc 6

7. Technology Dependent World © Copyright 11/15/2013 BMC Software, Inc 7

8. Fast, Convenient, On-Demand Access © Copyright 11/15/2013 BMC Software, Inc 8

9. Modern Technology for Modern Business

10. Key to Customer Success Mobile Social SelfService © Copyright 11/15/2013 BMC Software, Inc 10

11. Intuitive Self-Service © Copyright 11/15/2013 BMC Software, Inc 11

12. Visual, Informative & Easy © Copyright 11/15/2013 BMC Software, Inc 12

13. Productive Access On-The-Go © Copyright 11/15/2013 BMC Software, Inc 13

14. Social Support! © Copyright 11/15/2013 BMC Software, Inc 14

15. Learn more at www.bmc.com © Copyright 11/15/2013 BMC Software, Inc 15