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BARBARA NEUBAUER
                                                      (860) 379.2757
                                                barbara.neubauer@att.net


PROFESSIONAL EXPERIENCE
Prudential Shelton, CT                                                                                   November 2011-present

  CONSULTANT
  PROJECT MANAGER – ANNUITIES PMO
  Manage projects from initiation through planning, execution and close by applying a PMO core framework in each life
  cycle phase. Develop and manage project plan to identify deliverables and ensure task execution to support objective
  and meet timeline commitment. Develop project charter, business requirements; manage change control process, test
  plans, resource plans and other project artifacts. Generate project dashboards to communicate project information;
  facilitate steering committee meetings and report on project milestones; ensure conscious scope, schedule and cost
  decisions.

  RESPONSIBILITIES
       Develop artifacts, according to PMO standards, for each project phase to ensure documentation and controls to support the
       project. Document business requirements, develop solutions and provide input in analysis of user needs

       Create and manage project plan and work breakdown schedule (WBS). Proactively address schedule and resource risks;
       facilitate tollgate review and manage dependencies, accountabilities

       Document and communicate issues, and escalate as necessary. Define action plan to drive resolution and achieve deliverables

       Create and deliver weekly dashboard. Prepare meeting agenda and summaries to facilitate discussions, capture decisions and
       action items to support communication. Conduct tollgate review at scheduled project points to update stakeholder and
       sponsor on progress of expected deliverables and intended project plan

       Conduct project close out by documenting lessons learned, review with project team; validate deliverables and return project
       to business owner

  PROJECTS
      Annual Product Prospectus Updates – Manage annual updates to Annuity product prospectuses and registration statement
      filings. Address schedule risks and task dependencies for obtaining timely information, project team review and comments to
      updates. Manage document version control and facilitate information exchange with Legal, auditors and third party
      administrators. Create impact matrix for fund changes and multiple product effective dates. Validate ready-to-print schedule
      and manage approval process for final print version

      Regulatory Document Delivery – Manage tri-annual prospectus and fund report delivery. Ensure successful print production,
      delivery of paper and electronic standard regulatory documents to customers. Direct strategic direction to transition
      accountabilities for daily and supplement processes from procurement business unit to client communications. Determine
      success criteria, develop RACI and process flows.

      Prospectus Delivery (Future State) – Manage project to recommend future state solution for print, fulfillment and delivery of
      legally required documents. Determine solution approach and framework that will streamline and strengthen current state
      processes. Manage information solicitation (RFI) and vendor evaluation process. Guide business recommendation effort to
      select vendors for RFP phase, conduct business requirements gathering and business rule definition.


Lincoln Financial Group Hartford, CT                                                                 January 2000 – August 2011
   PROJECT MANAGER – LAW, COMPLIANCE & PUBLIC POLICY
  Managed multiple concurrent projects providing end-to-end project management utilizing (iterative and waterfall)
  SDLC methodology. Developed business case, scope definition and project charter, created plan /WBS. Ensured
  requirements and design adhered to business strategic direction. Managed project deliverables and budget by
  identifying project risks and enterprise dependencies, communicating expectation in team, stakeholder and milestone
  update meetings. Directed end-user quality testing and business readiness phase. Concluded projects with Lessons
  Learned and closeout reports.
B Neubauer – page 2


RESPONSIBILITIES
      Managed project teams of business stakeholders, IT and external partners in highly matrixed environment to secure support
      and decisions to move project towards successful completion; initiated corrective actions to resolve project issues.

      Developed project plan and charter, communicated Work Breakdown Structure (WBS).

      Facilitated stakeholder and milestone update meetings with project team and senior management. Fostered relationships to
      motivate team towards a common vision and set of objectives, negotiating and influencing as necessary. Acted as change
      agent to advocate project and transition users towards accepting change.

      Oversight of user quality acceptance testing (UAT) and Proof-of-Concept (POC) efforts in a geographically dispersed
      environment. Managed defect tracking and resolution. Assessed change requests (CRs) to justify change, business
      objective and balance scope, schedule and budget.

PROJECTS
•     Registered Rep / Field Office Workflow System – Managed implementation of program encompassing suite of workflow
      applications to facilitate an enterprise Supervisory Structure database, Online Workflow System and Advertising Review
      System utilized in registered field offices and home office compliance area. Managed end-to-end delivery of project
      portfolio as concurrent project utilizing SDLC. Managed third party vendor relationship; POC and business readiness
      phases. Managed 800K+ project budget.

•     Electronic Communication Surveillance System: Analyzed enterprise’s regulatory requirements to develop business requirements;
      managed RFP process and vendor selection. Managed POC and UAT for all enterprise business areas; collaborated with
      training manager during business readiness phase to prepare enterprise rollout of user documentation and end-user training.

•     Compliance Enterprise Dashboard: Managed project that would effectively utilize data stored in various disparate systems to
      deliver knowledge needed to ensure proper supervision, identification of trends, patterns and relationships. Wrote charter,
      conducted business requirement gathering with four (4) separate business units, defined kpi(s) and presented concept to
      senior management and non-compliance business units to integrate data. Managed offshore development team during
      requirements phase of SDLC. Managed 300K+ project budget.

•     Complaint Tracking System: Managed offshore development team during SDLC. Developed and communicated Work
      Breakdown Structure (WBS), project and communication plans. Evaluated data quality and implemented data stewardship
      guidelines across enterprise business lines. Leveraged initial system version created for proprietary product complaints to
      develop functionality for tracking broker-dealer related complaints and group protection claims. Conducted project meetings
      and presentations to senior management (including C-level audience) to introduce/update on program. Managed 200K+
      project budget.

•     Compliance Management System: Managed redesign of legacy system to implement more effective compliance controls and
      related reporting; identify deviances from processes, policies and procedures and provided means for capturing data to
      address compliance risks and issues. Managed offshore development team during entire SDLC; managed in-house resources
      during POC business readiness phase. Managed 300K+ project budget.



    COMPLIANCE RESOURCE & INFORMATION ANALYST – LFA COMPLIANCE
    Responsible for organization and distribution of information, collection of information on compliance and industry
    trends and best practices through primary and secondary sources research. Assessed regulatory changes and
    recommended appropriate changes / new policies and procedures. Created, published and maintained corporate
    compliance content, documents and knowledge base. Researched various compliance topics pertaining to FINRA,
    SEC or State regulations for new business initiatives. Developed guide(s) with online resources and knowledgebase
    for use by compliance staff. Reviewed information pushed to compliance from various subscribed online resources
    and regulatory sites.
B Neubauer – page 3




DST Systems, Inc. Kansas City, MO                                                    August 1987 – December 1993
    DATA ANALYST
     Responsible for enterprise data management and data governance of mutual fund transfer agent system. Performed
     data element research, created data dictionary definitions and cataloging. Applied structured data analysis and
     project life cycle methodologies. Elicited requirements using techniques such as interviews, workshops, JAD
     sessions, and/or existing systems documentation or procedures. Developed enterprise data standards for data
     dictionary. Created data model diagrams using (Bachman) CASE tool. Conducted business process analysis,
     functional decomposition analysis and business rule definition.



     SENIOR BUSINESS ANALYST
     Conducted data analysis and managed User Acceptance testing (UAT) effort for mutual fund system enhancements
     and change requests. Managed business and data analysis for a 2-year Corporate System Reengineering Project.
     Managed implementation of Escheatment System. Developed corporate data standards and client documentation.
     Conducted data analysis of legacy data and tables; documented business use and developed data definitions.
     Managed cross-functional team of testers; compiled deficiencies, communicated to developers and ensured issues
     were corrected according to business functionality specifications.




EDUCATION
    M.L.S in Library and Information Science
    Southern Connecticut State University, New Haven, CT                                            January 2006

    M. Phil. in Medieval History
    Karl-Franzens University, Graz, Austria                                                           April 1999




PROFESSIONAL QUALIFICATIONS:

Microsoft Project, Microsoft Office (Excel, Word, PowerPoint, Visio, Access); SDLC and Project Management
methodologies; data modeling techniques; structured design methods

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B Neubauer Resume (2012)

  • 1. BARBARA NEUBAUER (860) 379.2757 barbara.neubauer@att.net PROFESSIONAL EXPERIENCE Prudential Shelton, CT November 2011-present CONSULTANT PROJECT MANAGER – ANNUITIES PMO Manage projects from initiation through planning, execution and close by applying a PMO core framework in each life cycle phase. Develop and manage project plan to identify deliverables and ensure task execution to support objective and meet timeline commitment. Develop project charter, business requirements; manage change control process, test plans, resource plans and other project artifacts. Generate project dashboards to communicate project information; facilitate steering committee meetings and report on project milestones; ensure conscious scope, schedule and cost decisions. RESPONSIBILITIES Develop artifacts, according to PMO standards, for each project phase to ensure documentation and controls to support the project. Document business requirements, develop solutions and provide input in analysis of user needs Create and manage project plan and work breakdown schedule (WBS). Proactively address schedule and resource risks; facilitate tollgate review and manage dependencies, accountabilities Document and communicate issues, and escalate as necessary. Define action plan to drive resolution and achieve deliverables Create and deliver weekly dashboard. Prepare meeting agenda and summaries to facilitate discussions, capture decisions and action items to support communication. Conduct tollgate review at scheduled project points to update stakeholder and sponsor on progress of expected deliverables and intended project plan Conduct project close out by documenting lessons learned, review with project team; validate deliverables and return project to business owner PROJECTS Annual Product Prospectus Updates – Manage annual updates to Annuity product prospectuses and registration statement filings. Address schedule risks and task dependencies for obtaining timely information, project team review and comments to updates. Manage document version control and facilitate information exchange with Legal, auditors and third party administrators. Create impact matrix for fund changes and multiple product effective dates. Validate ready-to-print schedule and manage approval process for final print version Regulatory Document Delivery – Manage tri-annual prospectus and fund report delivery. Ensure successful print production, delivery of paper and electronic standard regulatory documents to customers. Direct strategic direction to transition accountabilities for daily and supplement processes from procurement business unit to client communications. Determine success criteria, develop RACI and process flows. Prospectus Delivery (Future State) – Manage project to recommend future state solution for print, fulfillment and delivery of legally required documents. Determine solution approach and framework that will streamline and strengthen current state processes. Manage information solicitation (RFI) and vendor evaluation process. Guide business recommendation effort to select vendors for RFP phase, conduct business requirements gathering and business rule definition. Lincoln Financial Group Hartford, CT January 2000 – August 2011 PROJECT MANAGER – LAW, COMPLIANCE & PUBLIC POLICY Managed multiple concurrent projects providing end-to-end project management utilizing (iterative and waterfall) SDLC methodology. Developed business case, scope definition and project charter, created plan /WBS. Ensured requirements and design adhered to business strategic direction. Managed project deliverables and budget by identifying project risks and enterprise dependencies, communicating expectation in team, stakeholder and milestone update meetings. Directed end-user quality testing and business readiness phase. Concluded projects with Lessons Learned and closeout reports.
  • 2. B Neubauer – page 2 RESPONSIBILITIES Managed project teams of business stakeholders, IT and external partners in highly matrixed environment to secure support and decisions to move project towards successful completion; initiated corrective actions to resolve project issues. Developed project plan and charter, communicated Work Breakdown Structure (WBS). Facilitated stakeholder and milestone update meetings with project team and senior management. Fostered relationships to motivate team towards a common vision and set of objectives, negotiating and influencing as necessary. Acted as change agent to advocate project and transition users towards accepting change. Oversight of user quality acceptance testing (UAT) and Proof-of-Concept (POC) efforts in a geographically dispersed environment. Managed defect tracking and resolution. Assessed change requests (CRs) to justify change, business objective and balance scope, schedule and budget. PROJECTS • Registered Rep / Field Office Workflow System – Managed implementation of program encompassing suite of workflow applications to facilitate an enterprise Supervisory Structure database, Online Workflow System and Advertising Review System utilized in registered field offices and home office compliance area. Managed end-to-end delivery of project portfolio as concurrent project utilizing SDLC. Managed third party vendor relationship; POC and business readiness phases. Managed 800K+ project budget. • Electronic Communication Surveillance System: Analyzed enterprise’s regulatory requirements to develop business requirements; managed RFP process and vendor selection. Managed POC and UAT for all enterprise business areas; collaborated with training manager during business readiness phase to prepare enterprise rollout of user documentation and end-user training. • Compliance Enterprise Dashboard: Managed project that would effectively utilize data stored in various disparate systems to deliver knowledge needed to ensure proper supervision, identification of trends, patterns and relationships. Wrote charter, conducted business requirement gathering with four (4) separate business units, defined kpi(s) and presented concept to senior management and non-compliance business units to integrate data. Managed offshore development team during requirements phase of SDLC. Managed 300K+ project budget. • Complaint Tracking System: Managed offshore development team during SDLC. Developed and communicated Work Breakdown Structure (WBS), project and communication plans. Evaluated data quality and implemented data stewardship guidelines across enterprise business lines. Leveraged initial system version created for proprietary product complaints to develop functionality for tracking broker-dealer related complaints and group protection claims. Conducted project meetings and presentations to senior management (including C-level audience) to introduce/update on program. Managed 200K+ project budget. • Compliance Management System: Managed redesign of legacy system to implement more effective compliance controls and related reporting; identify deviances from processes, policies and procedures and provided means for capturing data to address compliance risks and issues. Managed offshore development team during entire SDLC; managed in-house resources during POC business readiness phase. Managed 300K+ project budget. COMPLIANCE RESOURCE & INFORMATION ANALYST – LFA COMPLIANCE Responsible for organization and distribution of information, collection of information on compliance and industry trends and best practices through primary and secondary sources research. Assessed regulatory changes and recommended appropriate changes / new policies and procedures. Created, published and maintained corporate compliance content, documents and knowledge base. Researched various compliance topics pertaining to FINRA, SEC or State regulations for new business initiatives. Developed guide(s) with online resources and knowledgebase for use by compliance staff. Reviewed information pushed to compliance from various subscribed online resources and regulatory sites.
  • 3. B Neubauer – page 3 DST Systems, Inc. Kansas City, MO August 1987 – December 1993 DATA ANALYST Responsible for enterprise data management and data governance of mutual fund transfer agent system. Performed data element research, created data dictionary definitions and cataloging. Applied structured data analysis and project life cycle methodologies. Elicited requirements using techniques such as interviews, workshops, JAD sessions, and/or existing systems documentation or procedures. Developed enterprise data standards for data dictionary. Created data model diagrams using (Bachman) CASE tool. Conducted business process analysis, functional decomposition analysis and business rule definition. SENIOR BUSINESS ANALYST Conducted data analysis and managed User Acceptance testing (UAT) effort for mutual fund system enhancements and change requests. Managed business and data analysis for a 2-year Corporate System Reengineering Project. Managed implementation of Escheatment System. Developed corporate data standards and client documentation. Conducted data analysis of legacy data and tables; documented business use and developed data definitions. Managed cross-functional team of testers; compiled deficiencies, communicated to developers and ensured issues were corrected according to business functionality specifications. EDUCATION M.L.S in Library and Information Science Southern Connecticut State University, New Haven, CT January 2006 M. Phil. in Medieval History Karl-Franzens University, Graz, Austria April 1999 PROFESSIONAL QUALIFICATIONS: Microsoft Project, Microsoft Office (Excel, Word, PowerPoint, Visio, Access); SDLC and Project Management methodologies; data modeling techniques; structured design methods