STC Summit - From Cancer To Bankruptcy

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Performing in-home ethnographic interviews is especially personal for User Experience Designers. But when the research is based on a person's personal health or finances, it gets taken to a whole new level.

Design Technologie Santé & Médecine

FROM
Cancer
TO
Bankruptcy

Brad Nunnally
Senior User Experience Designer
Perﬁcient, Inc. St. Louis, MO
@bnunnally ~ STC Summit 2011

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Brad Nunnally
User Experience Designer
Email - brad.nunnally@perﬁcient.com
Twitter - @bnunnally
Blog - http://www.bradsramblings.com
SpeakerRate - http://spkr8.com/t/7474

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Plus de Brad Nunnally

Field Studies are great learning opportunities to capture personal details about people and their environments. This activity provides challenges though, like when you find yourself in an uncomfortable position due to an offhand comment or if you notice something about their environment that is a danger. Over the course of my career, I’ve had the opportunity to conduct field studies where sensitive information was the focus and odd, or unexpected, situations came up. Based on my experiences, I’ve put together lessons learned that can help practitioners prepare for performing fields studies, and also provide warning signs for when things start to go awry. These lessons will be given as parables to interviews I’ve conducted with people around dinner tables around the country. These stories range from the humorous to the slightly disturbing. And each has a unique message to tell that will help designers, new and old, prepare for field studies of their own.

Users In The Mist - Future Insight Live 2015

Brad Nunnally

See What I Mean: The Language of the Body

Brad Nunnally

As designers, we are lucky enough to get to interact with many different types of people during the course of our work. We observe people using technology and proposed design solutions. While working on our projects, we collaborate directly with our team, clients, and stakeholders to bring a solution to life. All of this interaction exposes us to lots of body language. The language of the body offers up many hints and insights into what people are thinking and feeling. It’s been said that our bodies tell what is really on our minds, and it’s important to know not only what others might be telling you but what you could be telling them. It’s important for designers to have a fundamental understanding of body language and what are key signs to look for when interacting with users or project teams. There are key patterns that, when observed correctly, can tell you if someone is supportive of your idea, hiding their true feelings, or simply sitting back and daydreaming the meeting away. Observing non-verbal communication cues is only one side of the coin, though—the other side being your own body language. Inherently knowing the patterns and signs of the body opens your eyes to the messages you might be giving off. The ability to manage your own body language is something that can be learned and mastered, helping you become a better collaborator and communicator. Participants will walk away from this session with basic knowledge of how to read and respond to common non-verbal communication patterns and learn how to better manage their own non-verbal communication. They will be armed with additional resources to continue on their path of mastering the language of the body.

Body Language The Hidden Language

Brad Nunnally

Our lives’ are full of choices, and the number of choices we get slammed with every day is overwhelming. Especially as the human experience increasingly moves into the digital space – e.g. digital ads heralding four different must-have services. The days of having a small set of options have gone the way of the dodo, and sadly, this isn't for the betterment of mankind. Modern products need to pull out every trick to get their product in front of consumers, and getting their attention isn't the hard part. It's what follows that gets challenging…getting someone to buy a product? Understanding the anatomy of a choice is crucial to surviving the new world of product design. If designers, developers and product owners can better understand how choices are made and, more importantly, why they get made, they will be better equipped to disrupt the market. This talk explores the complexity of making choices and how an environment built for choice leads to a better customer experience.

Choice...Gateway to Engagement - SxSW 2014

Brad Nunnally

SxSW 2013 Visual Aid

Brad Nunnally

Users are not like us — they view the world with a completing different filter. As designers, we’ve trained ourselves to notice every little detail about a design — everything grabs our attention. We assume that users do the same when coming to a site or using an application for the first time. We assume that all those details that took us, as the designers, hours to figure out just right will catch a user’s eye and invoke pleasant thoughts and emotions that go along with facilitating a positive user experience. But, that’s not how our brains work. In fact, the average user will miss almost everything within their field of vision when working with a design for the first time. This phenomenon occurs all the time during usability studies, much to our bewilderment. Fortunately, recent research within neurological and cognitive science offers some clues to why this behavior occurs. This session will review several concepts that shows how little people actually pay attention to the things they interact with, and will provide some tips and tricks for getting past this mental limitation.

Misconceptions on Perception

Brad Nunnally

Being given the opportunity to sit down at someone’s kitchen table, cubicle, or office is a special invitation that not many get the chance to experience. It’s an opportunity for you to collect unique personal stories, which provide you with deep insight into the problems people face and the context they have to work within. Users In The Mist is a collection of stories from past projects that expresses the lessons I’ve learned over the years conducting field studies and how those lessons helped me grow both professionally and personally. Attending this session will provide you with good rules of thumb that will help you with future field studies and prepare you for the types of situations you might find yourself in.

Users In The Mist - Stories from Field Studies

Brad Nunnally

This is the presentation I gave at the St. Louis Day of .Net conference. Having a dedicated User Experience Designer on projects is still a rare thing for many teams. In many cases, the creative churns out a design, an analyst specs it out, and a developer is then tasked to build it. During this session, I’ll go over many common pitfalls that can negatively impact a users experience, and offer arguments that the audience can then use to challenge the creative or analyst to rethink the design.

Common UX Pitfalls

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Ethical Frameworks for Behavioral Design

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User Experience Doesn't Equal User Interface

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See What I Mean: The Language of the Body

Body Language The Hidden Language

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Common UX Pitfalls

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A Text Book for TOD in the Indian Context: Each TOD must have the following components: 1. Pedestrian & Cycle/ Cycle-Rickshaw Friendly Environment 2. Connectivity: Create dense networks of streets and paths for all modes. 3. Multi-modal Interchange: Mass transportation modes servicing the area should be well integrated to afford rapid and comfortable modal transfers. 4. Modal Shift Measures: Shift to Sustainable Modes by Using Design, Technology, Road Use Regulation, Mixed-Use, Parking Policy and Fiscal Measures 5. Placemaking and Safety: Urban places should be designed for enjoyment, relaxation and equity. 6. High Density, Mixed-Income Development: Compact Neighbourhoods for Shorter Commutes and Equity for All Sections of Society. Policy details and development norms for each of the above components are provided below.

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