SlideShare une entreprise Scribd logo
1  sur  36
Télécharger pour lire hors ligne
theRightCareInitiative


                          what
               patient-centered
              care means to me
              Wayne Pan, MD, MBA
             Santa Clara County IPA
patientcenteredness
patientcenteredness
patientascostdriver
patientbehavior
patientperspective
insanity:
 doing the
     same
thing over
  and over
       and
expecting
 different
    results
behavior
bjfogg, phd
   stanford
design
rogermartin
rotman, toronto
designbehaviors
from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
think
brainstorm
hosspital
discharge
                 IPA
               onsite
                           hospitalist    hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
hosspital
discharge
                 IPA
               onsite
                           pharmacist     hospitalist     Rx     discharge
                                                                instructions

                case
 planner      manager



      hospitalist
                             Rx
                                            discharge
                                           instructions     family




      patient              patient        patient           patient




                                         outpatient
 discharge              medication       physician        discharge
 planning               reconciliation   follow-up




            thepatientjourney
put hot triggers
 in the path of
motivated people
                             BJ Fogg, PhD
      Director, Persuasive Technology Lab
                        Stanford University
Santa Clara County IPA (SCCIPA)
Medication Reconciliation Pilot Project
     How to find the medication list for patients using AccessExpress

1.   Go to the PPMSI AccessExpress provider portal
     (http://ppmsi.com/accessexpress.html):




2.   Select Santa Clara County IPA:




3.   Enter USER NAME and PASSWORD, click on “SUBMIT”:
Your   SCCIPA doctor wants to help you with
your medications, after you leave the hospital.
                                      Michael Lam, RPh
                                      pharmacist

                                      Samaritan Medical
                                      Center Pharmacy
                                      2505 Samaritan Drive
                                      San Jose, CA
                                      (408) 356-7111

Please visit the Samaritan Medical Center Pharmacy to pick up
your new prescriptions and have a pharmacist review your
medications with you.
                                                          SCCIPA
                                            A Pacific Partners Medical Group
from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
it’saboutthepatient
thankyou
wayne.pan@thrasys.com

Contenu connexe

Plus de Wayne Pan

5 dangerous ideas
5 dangerous ideas5 dangerous ideas
5 dangerous ideas
Wayne Pan
 
CAPG StarQuest Presentation 1 Mar11
CAPG StarQuest Presentation 1 Mar11CAPG StarQuest Presentation 1 Mar11
CAPG StarQuest Presentation 1 Mar11
Wayne Pan
 
Healthcare Financing 101
Healthcare Financing 101Healthcare Financing 101
Healthcare Financing 101
Wayne Pan
 

Plus de Wayne Pan (18)

New reimbursement model for pharma 20DEC17
New reimbursement model for pharma 20DEC17New reimbursement model for pharma 20DEC17
New reimbursement model for pharma 20DEC17
 
Solving for x - a solution to the healthcare conundrum?
Solving for x - a solution to the healthcare conundrum?Solving for x - a solution to the healthcare conundrum?
Solving for x - a solution to the healthcare conundrum?
 
mPharma
mPharmamPharma
mPharma
 
Some thoughts about healthcare IT systems 1OCT13
Some thoughts about healthcare IT systems 1OCT13Some thoughts about healthcare IT systems 1OCT13
Some thoughts about healthcare IT systems 1OCT13
 
Integration of MTM in Primary Care 28FEB12
Integration of MTM in Primary Care 28FEB12Integration of MTM in Primary Care 28FEB12
Integration of MTM in Primary Care 28FEB12
 
The SCCIPA Story 24 jan12
The SCCIPA Story 24 jan12The SCCIPA Story 24 jan12
The SCCIPA Story 24 jan12
 
Integrating risk and quality 18 jan12
Integrating risk and quality 18 jan12Integrating risk and quality 18 jan12
Integrating risk and quality 18 jan12
 
Best practices for data analysis 16 jan12
Best practices for data analysis 16 jan12Best practices for data analysis 16 jan12
Best practices for data analysis 16 jan12
 
How star rating measures correlate with overall hedis quality (full) 16 jan12
How star rating measures correlate with overall hedis quality (full) 16 jan12How star rating measures correlate with overall hedis quality (full) 16 jan12
How star rating measures correlate with overall hedis quality (full) 16 jan12
 
SVCN! Health Care Reform Summit 1SEP11 - Should your nonprofit expand into ne...
SVCN! Health Care Reform Summit 1SEP11 - Should your nonprofit expand into ne...SVCN! Health Care Reform Summit 1SEP11 - Should your nonprofit expand into ne...
SVCN! Health Care Reform Summit 1SEP11 - Should your nonprofit expand into ne...
 
5 dangerous ideas
5 dangerous ideas5 dangerous ideas
5 dangerous ideas
 
Facilitating care coordination and transitions in an ACO
Facilitating care coordination and transitions in an ACOFacilitating care coordination and transitions in an ACO
Facilitating care coordination and transitions in an ACO
 
Technology Essentials for ACO's and Care Coordination
Technology Essentials for ACO's and Care CoordinationTechnology Essentials for ACO's and Care Coordination
Technology Essentials for ACO's and Care Coordination
 
CQC/CAPG StarQuest HAS Presentation 5APR11
CQC/CAPG StarQuest HAS Presentation 5APR11CQC/CAPG StarQuest HAS Presentation 5APR11
CQC/CAPG StarQuest HAS Presentation 5APR11
 
CAPG StarQuest Presentation 1 Mar11
CAPG StarQuest Presentation 1 Mar11CAPG StarQuest Presentation 1 Mar11
CAPG StarQuest Presentation 1 Mar11
 
Provider Payer Integration (Himss11 192)
Provider Payer Integration (Himss11   192)Provider Payer Integration (Himss11   192)
Provider Payer Integration (Himss11 192)
 
Healthcare Financing 101
Healthcare Financing 101Healthcare Financing 101
Healthcare Financing 101
 
Improving health outcomes through collaborative gerontechnology (2009)
Improving health outcomes through collaborative gerontechnology (2009)Improving health outcomes through collaborative gerontechnology (2009)
Improving health outcomes through collaborative gerontechnology (2009)
 

Dernier

Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
 
Call Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service AvailableCall Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service Available
Dipal Arora
 
Russian Escorts Girls Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls Delhi
Russian Escorts Girls  Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls DelhiRussian Escorts Girls  Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls Delhi
Russian Escorts Girls Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls Delhi
AlinaDevecerski
 

Dernier (20)

Book Paid Powai Call Girls Mumbai 𖠋 9930245274 𖠋Low Budget Full Independent H...
Book Paid Powai Call Girls Mumbai 𖠋 9930245274 𖠋Low Budget Full Independent H...Book Paid Powai Call Girls Mumbai 𖠋 9930245274 𖠋Low Budget Full Independent H...
Book Paid Powai Call Girls Mumbai 𖠋 9930245274 𖠋Low Budget Full Independent H...
 
Bangalore Call Girls Nelamangala Number 9332606886 Meetin With Bangalore Esc...
Bangalore Call Girls Nelamangala Number 9332606886  Meetin With Bangalore Esc...Bangalore Call Girls Nelamangala Number 9332606886  Meetin With Bangalore Esc...
Bangalore Call Girls Nelamangala Number 9332606886 Meetin With Bangalore Esc...
 
Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Bhubaneswar Just Call 9907093804 Top Class Call Girl Service Avail...
 
Call Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service AvailableCall Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Aurangabad Just Call 8250077686 Top Class Call Girl Service Available
 
Call Girls Jabalpur Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Jabalpur Just Call 8250077686 Top Class Call Girl Service AvailableCall Girls Jabalpur Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Jabalpur Just Call 8250077686 Top Class Call Girl Service Available
 
Russian Escorts Girls Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls Delhi
Russian Escorts Girls  Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls DelhiRussian Escorts Girls  Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls Delhi
Russian Escorts Girls Nehru Place ZINATHI 🔝9711199012 ☪ 24/7 Call Girls Delhi
 
Call Girls Haridwar Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Haridwar Just Call 8250077686 Top Class Call Girl Service AvailableCall Girls Haridwar Just Call 8250077686 Top Class Call Girl Service Available
Call Girls Haridwar Just Call 8250077686 Top Class Call Girl Service Available
 
Pondicherry Call Girls Book Now 9630942363 Top Class Pondicherry Escort Servi...
Pondicherry Call Girls Book Now 9630942363 Top Class Pondicherry Escort Servi...Pondicherry Call Girls Book Now 9630942363 Top Class Pondicherry Escort Servi...
Pondicherry Call Girls Book Now 9630942363 Top Class Pondicherry Escort Servi...
 
VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋
VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋
VIP Hyderabad Call Girls Bahadurpally 7877925207 ₹5000 To 25K With AC Room 💚😋
 
The Most Attractive Hyderabad Call Girls Kothapet 𖠋 6297143586 𖠋 Will You Mis...
The Most Attractive Hyderabad Call Girls Kothapet 𖠋 6297143586 𖠋 Will You Mis...The Most Attractive Hyderabad Call Girls Kothapet 𖠋 6297143586 𖠋 Will You Mis...
The Most Attractive Hyderabad Call Girls Kothapet 𖠋 6297143586 𖠋 Will You Mis...
 
Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...
Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...
Best Rate (Guwahati ) Call Girls Guwahati ⟟ 8617370543 ⟟ High Class Call Girl...
 
Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...
Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...
Night 7k to 12k Chennai City Center Call Girls 👉👉 7427069034⭐⭐ 100% Genuine E...
 
Best Rate (Patna ) Call Girls Patna ⟟ 8617370543 ⟟ High Class Call Girl In 5 ...
Best Rate (Patna ) Call Girls Patna ⟟ 8617370543 ⟟ High Class Call Girl In 5 ...Best Rate (Patna ) Call Girls Patna ⟟ 8617370543 ⟟ High Class Call Girl In 5 ...
Best Rate (Patna ) Call Girls Patna ⟟ 8617370543 ⟟ High Class Call Girl In 5 ...
 
💎VVIP Kolkata Call Girls Parganas🩱7001035870🩱Independent Girl ( Ac Rooms Avai...
💎VVIP Kolkata Call Girls Parganas🩱7001035870🩱Independent Girl ( Ac Rooms Avai...💎VVIP Kolkata Call Girls Parganas🩱7001035870🩱Independent Girl ( Ac Rooms Avai...
💎VVIP Kolkata Call Girls Parganas🩱7001035870🩱Independent Girl ( Ac Rooms Avai...
 
(Low Rate RASHMI ) Rate Of Call Girls Jaipur ❣ 8445551418 ❣ Elite Models & Ce...
(Low Rate RASHMI ) Rate Of Call Girls Jaipur ❣ 8445551418 ❣ Elite Models & Ce...(Low Rate RASHMI ) Rate Of Call Girls Jaipur ❣ 8445551418 ❣ Elite Models & Ce...
(Low Rate RASHMI ) Rate Of Call Girls Jaipur ❣ 8445551418 ❣ Elite Models & Ce...
 
Top Rated Bangalore Call Girls Mg Road ⟟ 9332606886 ⟟ Call Me For Genuine S...
Top Rated Bangalore Call Girls Mg Road ⟟   9332606886 ⟟ Call Me For Genuine S...Top Rated Bangalore Call Girls Mg Road ⟟   9332606886 ⟟ Call Me For Genuine S...
Top Rated Bangalore Call Girls Mg Road ⟟ 9332606886 ⟟ Call Me For Genuine S...
 
Lucknow Call girls - 8800925952 - 24x7 service with hotel room
Lucknow Call girls - 8800925952 - 24x7 service with hotel roomLucknow Call girls - 8800925952 - 24x7 service with hotel room
Lucknow Call girls - 8800925952 - 24x7 service with hotel room
 
Top Rated Bangalore Call Girls Ramamurthy Nagar ⟟ 9332606886 ⟟ Call Me For G...
Top Rated Bangalore Call Girls Ramamurthy Nagar ⟟  9332606886 ⟟ Call Me For G...Top Rated Bangalore Call Girls Ramamurthy Nagar ⟟  9332606886 ⟟ Call Me For G...
Top Rated Bangalore Call Girls Ramamurthy Nagar ⟟ 9332606886 ⟟ Call Me For G...
 
Premium Call Girls Cottonpet Whatsapp 7001035870 Independent Escort Service
Premium Call Girls Cottonpet Whatsapp 7001035870 Independent Escort ServicePremium Call Girls Cottonpet Whatsapp 7001035870 Independent Escort Service
Premium Call Girls Cottonpet Whatsapp 7001035870 Independent Escort Service
 
Night 7k to 12k Navi Mumbai Call Girl Photo 👉 BOOK NOW 9833363713 👈 ♀️ night ...
Night 7k to 12k Navi Mumbai Call Girl Photo 👉 BOOK NOW 9833363713 👈 ♀️ night ...Night 7k to 12k Navi Mumbai Call Girl Photo 👉 BOOK NOW 9833363713 👈 ♀️ night ...
Night 7k to 12k Navi Mumbai Call Girl Photo 👉 BOOK NOW 9833363713 👈 ♀️ night ...
 

Right Care Initiative presentation 1OCT12

  • 1. theRightCareInitiative what patient-centered care means to me Wayne Pan, MD, MBA Santa Clara County IPA
  • 4.
  • 5.
  • 9. insanity: doing the same thing over and over and expecting different results
  • 10.
  • 12. bjfogg, phd stanford
  • 13.
  • 17. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  • 18. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 19. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 20. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 21. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  • 23.
  • 24. hosspital discharge IPA onsite hospitalist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 25. hosspital discharge IPA onsite pharmacist hospitalist Rx discharge instructions case planner manager hospitalist Rx discharge instructions family patient patient patient patient outpatient discharge medication physician discharge planning reconciliation follow-up thepatientjourney
  • 26. put hot triggers in the path of motivated people BJ Fogg, PhD Director, Persuasive Technology Lab Stanford University
  • 27.
  • 28.
  • 29.
  • 30. Santa Clara County IPA (SCCIPA) Medication Reconciliation Pilot Project How to find the medication list for patients using AccessExpress 1. Go to the PPMSI AccessExpress provider portal (http://ppmsi.com/accessexpress.html): 2. Select Santa Clara County IPA: 3. Enter USER NAME and PASSWORD, click on “SUBMIT”:
  • 31.
  • 32. Your SCCIPA doctor wants to help you with your medications, after you leave the hospital. Michael Lam, RPh pharmacist Samaritan Medical Center Pharmacy 2505 Samaritan Drive San Jose, CA (408) 356-7111 Please visit the Samaritan Medical Center Pharmacy to pick up your new prescriptions and have a pharmacist review your medications with you. SCCIPA A Pacific Partners Medical Group
  • 33. from: Jeanne Liedtka and Tim Ogilvie, Designing for Growth (2011)
  • 34.