Collaboration Success Brief

•

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This document provides strategies for driving user adoption of collaboration tools. It identifies that many IT projects fail due to lack of user adoption and features/technology. Collaboration tools carry high risk without user adoption. To improve adoption, the document recommends addressing cultural challenges and following five strategies: 1) Make users feel like they belong, 2) Build an information architecture that is familiar and usable, 3) Make the tools simple to use, 4) Convey meaning through design, and 5) Regularly update the tools and information architecture over time.

Logiciels

COLLABORATION
ROADMAP
FOR
SUCCESS
!
Boots W.
Channel Support Superstar

OUR CHALLENGE
• 70% of IT projects fail
• features, technology
• lack of user adoption

Confluence ROI
COLLABORATION
TOOLS
ARE
HIGH RISK
Return
Low High
User Adoption Rate

FOUR
UNIVERSAL TRUTHS
ABOUT
NORMAL PEOPLE

PEOPLE DON’T LIKE IT
WHEN THEY DON’T BELONG

KEYS TO SUCCESS
• design
• information architecture
• tools

1. MAKE USERS FEEL LIKE
THEY BELONG
• recognize our tribal nature
• make the ‘snap’ in your favor

REFLECT YOUR COMPANY
• users will belong
• and feel less change

2. BUILD AN INFORMATION
ARCHITECTURE
• maps organization to tool
features
• ensures internal structures are
familiar and usable

makes users feel
comfortable
!
familiarity reduces
sense of change

3. MAKE IT SIMPLE
• “like surfing the web”
• familiar menus
• layouts for consistency
• site-map footers
• navigation aids

MAKE IT SIMPLE (CONTINUED)
• group spaces into sub-sites
• own menus, layouts, footers, etc.
• incrementally reveal complexity
• make it obvious where to put
stuff

4. CONVEY MEANING
THROUGH DESIGN
• reduce apparent complexity
• visually prioritize information
• design templates for consistency

5. GARDEN IT
• your organization changes
• tools evolve
• new opportunities
• new pain points

GARDEN IT (CONTINUED)
• plan for regular updates
• tools
• information architecture
• design

BONUS TIPS
• minimize custom coding
• check add-on upgrade history
• aim to be “future proof”

REVIEW
• address the cultural challenges
• three keys to success
• five strategies to drive user
adoption

!
solutions@brikit.com
youtube.com/GetBrikit
follow us @GetBrikit
LEARN
MORE

PHOTO CREDITS
!
people http://www.flickr.com/photos/brizzlebornandbred/8626576329
normal http://www.flickr.com/photos/jdhancock/3725688716
fish http://www.flickr.com/photos/bryanto/4151826036
tool http://www.flickr.com/photos/hotiron/4798419410
orangutan http://www.flickr.com/photos/55524309@N05/5377715475
barbed http://www.flickr.com/photos/monica_mae/4706709263
dolphins https://www.flickr.com/photos/stefanhaubold/3823503628
pencils https://www.flickr.com/photos/summerskyephotography/8195218872
times square https://www.flickr.com/photos/justininsd/8104017791
architecture https://www.flickr.com/photos/wojtekgurak/4107951711
socks https://www.flickr.com/photos/dolmansaxlil/4965288840
steps https://www.flickr.com/photos/grantmac/518462894

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