This document introduces G-CHECKS, a holistic strategic planning framework developed by knowquestion, a specialist information and knowledge management consulting company. G-CHECKS examines projects through four steps: defining aims and objectives, agreeing on an approach, identifying cultural and people factors, and evaluating strategies. It ensures value is justified separately from implementation and establishes common ground between stakeholders. knowquestion offers strategic governance, knowledge management, organizational change management, and systems implementation services to help clients apply the G-CHECKS methodology.
2. About knowquestion
A specialist Information & Knowledge
Management (IM/KM) consulting
company
We take a holistic view of
organisations, instead of just small
pieces of the puzzle
Our expertise lies in understanding how
technology, business process, and
organisational culture intersect and
interact
We join the dots and bring people
3. Services offered
strategic governance
knowledge management policies and
plans
organisational change management
EDRMS, CRM & CMS implementation
and integration
systems / architecture design and review
external and in-house skills workshops
one-on-one mentoring
4. G-CHECKS methodology
Developed by knowquestion
Holistically examines projects or initiatives
Maps a logical path from design choices to
outcomes
Ensures that value is justified separately from
implementation
Establishes common ground
Simplifies and enhances targeting of messages to
the right stakeholders
7. A. Define aims of
initiative/project
Objectives (why?)
◦ eg improved customer service satisfaction
Goals (what?)
◦ eg self-service online portal
Benefits (how measured?)
◦ eg 20% reduction in client complaints
AIMS
Objectives Goals Benefits
8. B. Agree on approach
Principles (consensus on value)
◦ eg single point of truth for corporate records
Strategies (consensus on effort)
◦ eg implement an electronic document and
records management system (EDRMS)
APPROACH
Principles Strategies
9. C. Identify cultural/people
factors
Norms (how things are done)
◦ eg teams prefer to operate independently
Roles & Responsibilities (who does
what)
◦ eg information curator to identify important
assets for central cataloguing
Misalignment of principles & strategies
with organisational culture can derail a
project
PEOPLE
Norms Roles &
Responsibilities
10. D. Strategy evaluation
Challenge rating represents a composite
assessment of:
◦ risk (quantifiable factors)
◦ uncertainty (unquantifiable factors)
Strategy
Challenge
Technic
al
Design Culture Overall
eg Initial pilot with Customer
Service group
Low Medium Low Medium
eg Integrate with Legal &
Contracts Division
Medium Medium High High
11. To learn more
Email info@knowquestion.com.au
Phone 02 6169 4494
http://knowquestion.com.au