1. 30 June 2015
To whom it may concern
Parvana Balayeva – Event Services Deputy Venue Manager
Parvana was employed by Baku European Games Organising Committee through our
Graduate Programme from 25 August 2014 to 30 June 2015 as Event Services Deputy
Venue Manager for Baku Sports Hall (BSH).
Parvana was responsible for developing and implementing the event services plan across a
number of City venues moving to BSH for Games time.
Event Services is one of the largest functions in the Games primarily composed of
volunteers in key customer facing roles on venue such as directional marshals, ticket
scanning, ushering, mobility services, spectator information and direction. It is a highly
complex and dynamic working environment requiring effective communication and
organisational skills, the ability to negotiate and influence, teamwork and excellent
leadership of a blended workforce of volunteer and paid staff.
Parvana was an extremely effective member of the team, successfully delivering the event
services operations to a very high standard of excellence. She demonstrated strong
operational, communication and analytical skills, was very personable and has the natural
ability to get the best out of her team. She successfully trained and led up to 150
volunteers and paid staff at the 1st
European Games in Baku.
Parvana exceeded expectations and successfully fulfilled the role of Event Services Deputy
Venue Manager and I would highly recommend her for a position within any organisation.
Yours sincerely
Lynn D Stent
Senior Manager – Event Services City Cluster
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