9. TODAY’S AGENDA
Introductions/Presentation
Intro to the Business Model Canvas
BREAK
Pitch Ideas / Form groups
Begin exercise with BMC
Group Presentations
End of the workshop
10:00
11:00
11:20
11:40
12:00
13:00
13:30
15. THE MOST FAMOUS BLOGPOST OF 2015…
Something interesting is happening…
– Tom Goodwin, “The Battle Is For The Customer Interface”
(Tech Crunch article)
The most valuable retailer,
has no inventoryALIBABA
The world’s most popular
media owner, creates no contentFACEBOOK
The world’s largest accommodation
provider, owns no real estateAIRBNB
The world’s largest taxi
company, owns no vehiclesUBER
16. Companies valued at over $1 billion in 2015:
Zenefits, a human resources software.
Oscar Health Insurance, insurance sector.
MarkLogic, enterprise software company.
In the digital age, “unicorns”
are changing and disrupting
traditional industries and
businesses at a record speed.
SOURCE: research firm CB Insights
17. In order to stay relevant
and growing in the digital
age, companies have to
transform or perish.
Every company is just a
startup away to be put
out of business.
19. DCF TRAP / PARMENIDE’S FALLACY
SOURCE: Innovation Killers: How Financial Tools Destroy Your Capacity to Do New Things By Clayton Christensen, Stephen Kaufman, Willy Shih
ASSUMED cash
stream resulting
from doing nothing
MORE LIKELY cash
stream resulting
from doing nothing
PROJECTED cash
stream from investing
in innovation
Companies should
be making this
comparison
DCF and NPV
Methodologies
implicitly make this
comparison
NPV = DCF - Required investment
DCF = Discounted Cash Flow
NPV = Net Present Value
21. AN EXAMPLE OF DOING NOTHING…
In 1975 Kodak engineer
Steven Sasson invented the
first digital still camera,
which used a Fairchild 100 x
100 pixel CCD. By 1986 Kodak
had developed a sensor with
1.4 million pixels.
22. DYING INDUSTRIES
SOON TO FOLLOW:
Oil and Gas
Steel
Manufacturing
Television
Video Rentals
Recordable media manufacturing
Hardware manufacturing
Data recovery services
24. A lot of young and unexperienced talent…
Timmy here, is
looking to solve a
personal problem,
which might not be
the one of your
current customer.
He dreams to be the
next Zuckerberg…
25. GREENFIELD vs CORPORATE ENTREPRENEUR
GREENFIELD ENTREPRENEURS
Ideas for a start-up usually try
to solve a PERSONAL problem
hoping to find an audience
with a similar problem.
CORPORATE ENTREPRENEURS
Find or create opportunities,
based on the corporate
strategy or the company’s core
business. They look to solve
the problems that the
company’s customers have.
27. Employees that can:
• Identify or create
opportunities aligned
with the corporate
strategy
• Have an understandingof
neededresources
• Providethe driveto bring
an idea to life
All in the form of a business
INTERNAL ENTREPRENEURS
= INTRAPRENEURS
29. Reason #1
Next competitive
advantagefrom
inside knowledge
Developing for the
enterprise relies heavily on
the insights, knowledge
and experience of industry
insiders. It is therefore
better for companies to
look inward instead of
looking for outsiders.
33. Reason #1
Advanceyourcareer
Intrapreneurs like
entrepreneurs take
initiative and calculated
risks. They’re creative and
problem solvers, but most
importantly, they don’t
give up.
These are attributes the
business world has always
valued, and they are
equally important today.
36. GERMANY: STILL TOUGH FOR A WORKING GAL
Board Seats Held by
Women, by Country
SOURCE: http://www.catalyst.org/knowledge/board-seats-held-women-country
37. GERMANY: STILL TOUGH FOR A WORKING GAL
“…There are only 10 women
out of 135 executive
committee members in the
country’s top companies…
…Lufthansa is the only
company in the group to
have two women on its
five-person ExCom, making
it Germany’s only gender
balanced leadership team”
SOURCE: https://hbr.org/2014/07/how-6-countries-compare-on-executive-gender-balance/
38. PLEASE CONSIDER THESE FACTS:
Women are better
investors than the
average man, according
to LouAnn Lofton,
author of “Warren
Buffett Invests Like a
Girl — And Why You
Should, Too”
39. PLEASE CONSIDER THESE FACTS:
Companies that include more
women on their executive
management teams are more
likely to succeed than
companies with men-only
executive suites, according to
“Women at the Wheel: Do
Female Executives Drive Start-
up Success?” research conducted
by Dow Jones.
46. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
47. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
BUSINESS PLAN
EXECUTIVE SUMMARY
THE TEAM
• Management Profile
• Why are we a winning team
THE BUSINESS MODEL
• Vision
• Mission / Values
• How our Business Model works
• Value Proposition
• Target Markets
• Marketing Plan
• Key Resources and Activities
FINANCIAL ANALYSIS
• CVP Analysis
• Sale Scenarios and Projections
• Capital Spending
• Operating Costs
• Funding Requirements
EXTERNAL ENVIRONMENT
• The Economy
• Market Analysis / Key Trends
• Competitor Analysis
• Competitive Advantage
IMPLEMENTATION ROADMAP
• Projects
• Milestones
• Roadmap
RISK ANALYSIS
• Limiting Factors and Obstacles
• Critical Success Factors
• Specific Risks and Countermeasures
CONCLUSION
ANNEXES
48.
49.
50. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
CUSTOMER SEGMENTS
The Customer Segments building block defines the
groups of people or organisations an enterprise aims to
reach and serve.
Customers comprise the heart of every business model.
Without (profitable) customers, you have no business
and no company can survive for long.
It’s good to group them into distance segments with
common needs, common behaviours and other
attributes. They represent separate segments if:
• Their needs require and justify a distance offer
• They are reached through different distribution
channels
• They require different types of relationships
• They have different profitabilities
• They are willing to pay for different parts of the offer
Alternative
cheaper
conference calls
for business
Students
Friends and
Families
Everyone
with a mobile
phone
Everyone
that has a
computer
People with
high long
distance
phone costs
Video
calls
Hardware
Manufacturers
51. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
CUSTOMER RELATIONSHIPS
This building block describes the types of relationships a
company establishes with a specific customer segments.
These relationships can range from personal to
automated and may be driven by the following
motivations:
• Customer acquisition
• Customer retention
• Boosting sales (up-selling)Software
features
Community
Cheaper
calling rates
Help website
52. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
CHANNELS
This building block describes how a company
communicates with and reaches its Customer Segments
to deliver a Value Proposition.
Channels are customer touchpoint and play an
important role in the overall customer experience. They
have several functions including:
• Raise awareness among a customers about a
company’s
• Helping customers evaluate a company’s Value
Proposition
• Deliver post-purchase customer support
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
Partner
Website
Headset
partnerships
Website
Skype Client
53. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
VALUE PROPOSITIONS
A value proposition is a promise of value to be delivered.
It's the primary reason a prospect should buy from you.
explains how your product solves customers' problems
or improves their situation (relevancy), delivers specific
benefits (quantified value),
EXAMPLE:
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
Skype offers a simple and convenient way for people
in almost every country around the world to stay in
touch over the Internet through free voice and video
calls, sending instant messages, SMS (text messaging)
or files, and by making low-cost calls to landline and
mobile numbers.
Stay in touch
with your
loved ones
Easy, cost
effective video
conferencing
Video
calls
International
SMS
Instant
messages
License to
produce Skype
hardware
54. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
KEY ACTIVITIES
It describes the most important things a company must
do to make its business model work. By doing these
activities the company can operate successfully.
These activities can be categorise as follows:
• Production
• Problem solving
• Platform/Network
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
Connections
with regular
phone system
Software
development
Promote the
brand
55. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
KEY RESOURCES
It refers to the most important assets required to make
the business model work.
Key resources can be physical, financial, intellectual or
human depending on the business. These resources can
be owned, leased or acquired through partnership.
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
DevelopersUX Designers
Recognisable
brand
Software
56. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
KEY PARTNERS
We refer to a network or suppliers and partners that
make the business model work.
We can distinguish for types of partnerships:
• Strategic alliances between non-competitors
• Coopetition: Strategic cooperation between
competitors
• Joint ventures to develop new businesses
• Buyer-supplier relationships to assure reliable
supplies
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
Telco
partners
Payment
providers
Distribution
partners
Microsoft
Network
57. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
COST STRUCTURE
Here all the necessary costs to operate the business are
listed. Most of the time these costs can be calculated
after defining the key resources, key activities and key
partnerships.
There are several classes of cost structures:
• Cost-driven
• Value-driven
• Fixed-costs
• Variable-Costs
• Economies of scale
• Economies of scope
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
Software
development
Marketing
Partner fees
Telecom
costs
Staff
Customer
service Office Space
(rent)
IT
infrastructure
58. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
REVENUE STREAMS
This building block describes how a company Makes
money and create value. It represents the cash a
company generates from each Customer Segment.
A company must ask itself, for what value is each
Customer Segment willing to pay? Answering that
question successfully allows the company to generate
one or more Revenue Streams from each Customer
Segment.
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
Pay-as-you-go
for Business
Pre-paid or
subscription
calls to regular
phones
Free basic
account
Skype
hardware
59. DESIGNED FOR: DESIGNED BY: DATE: ITERATION:
Who are our Key Partners?
Who are our key suppliers?
Which Key Resources are we acquairing from partners?
Which Key Activities do partners perform?
MOTIVATIONS FOR PARTNERSHIPS
Optimization and economy
Reduction of risk and uncertainty
Acquisition of particular resources and activities
What Key Activities do our Value Propositions require?
Our Distribution Channels?
Customer Relationships?
Revenue streams?
CATEGORIES
Production
Problem Solving
Platform/Network
For what value are our customers really willing to pay?
For what do they currently pay?
How are they currently paying?
How would they prefer to pay?
How much does each Revenue Stream contribute to overall revenues?
TYPES
Asset sale
Usage fee
Subscription Fees
Lending/Renting/Leasing
Licensing
Brokerage fees
Advertising
FIXED PRICING
List Price
Product feature dependent
Customer segment
dependent
Volume dependent
DYNAMIC PRICING
Negotiation (bargaining)
Yield Management
Real-time-Market
What are the most important costs inherent in our business model?
Which Key Resources are most expensive?
Which Key Activities are most expensive?
IS YOUR BUSINESS MORE
Cost Driven (leanest cost structure, low price value proposition, maximum automation, extensive outsourcing)
Value Driven (focused on value creation, premium value proposition)
SAMPLE CHARACTERISTICS
Fixed Costs (salaries, rents, utilities)
Variable costs
Economies of scale
Economies of scope
What Key Resources do our Value Propositions require?
Our Distribution Channels? Customer Relationships?
Revenue Streams?
TYPES OF RESOURCES
Physical
Intellectual (brand patents, copyrights, data)
Human
Financial
Through which Channels do our Customer Segments
want to be reached?
How are we reaching them now?
How are our Channels integrated?
Which ones work best?
Which ones are most cost-efficient?
How are we integrating them with customer routines?
CHANNEL PHASES
Awareness
How do we raise awareness about our company’s products and services?
Evaluation
How do we help customers evaluate our organization’s Value Proposition?
Purchase
How do we allow customers to purchase specific products and services?
Delivery
How do we deliver a Value Proposition to customers?
After sales
How do we provide post-purchase customer support?
For whom are we creating value?
Who are our most important customers?
Mass Market
Niche Market
Segmented
Diversified
Multi-sided Platform
What value do we deliver to the customer?
Which one of our customer’s problems are we
helping to solve?
What bundles of products and services are we
offering to each Customer Segment?
Which customer needs are we satisfying?
CHARACTERISTICS
Newness
Performance
Customization
“Getting the Job Done”
Design
Brand/Status
Price
Cost Reduction
Risk Reduction
Accessibility
Convenience/Usability
What type of relationship does each of our
Customer Segments expect us to establish
and maintain with them?
Which ones have we established?
How are they integrated with the rest of our
business model?
How costly are they?
EXAMPLES
Personal assistance
Dedicated Personal Assistance
Self-Service
Automated Services
Communities
Co-creation
Pay-as-you-go
for Business
Pre-paid or
subscription
calls to regular
phones
Free basic
account
Skype
hardware
Software
development
Marketing
Partner fees
Telecom
costs
Staff
Customer
service Office Space
(rent)
IT
infrastructure
Telco
partners
Payment
providers
Microsoft
Network
Distributio
n partners
Developers
UX
Designers
Recognisable
brand
Software
Software
development
Promote the
brand
Connections
with regular
phone system
Stay in
touch
with your
loved ones
Easy, cost
effective video
conferencing
Video
calls
International
SMS
Instant
messages
License to
produce Skype
hardware
Partner
Website Headset
partnerships
Website
Skype
Client
Software
features
Community
Cheaper
calling
rates
Help
website
Students
Friends
and
Families
Everyone with
a mobile phone
Everyone
that has a
computer
People with high
long distance
phone costs
Video
calls
Alternative
cheaper
conference calls
for business
61. GREENFIELD vs CORPORATE ENTREPRENEUR
GREENFIELD ENTREPRENEURS
Ideas for a start-up usually try
to solve a PERSONAL problem
hoping to find an audience
with a similar problem.
CORPORATE ENTREPRENEURS
Find or create opportunities,
based on the corporate
strategy or the company’s core
business. They look to solve
the problems that the
company’s customers have.