Preparing for Enterprise Search
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In this talk, Melinda Geist of Intel and Bram Wessel of Factor discuss how to prepare your information ecosystem for the implementation of enterprise search capabilities.
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Preparing for Enterprise Search
- 1. @bramwessel @factorfirm factorfirm.com For Enterprise Search Preparing your Information Ecosystem
- 2. Melinda
- 4. @bramwessel @factorfirm factorfirm.com THE INITIAL CHALLENGE
- 5. @bramwessel @factorfirm factorfirm.com THE INITIAL CHALLENGE
- 6. Visual of Taxonomy Topology
- 7. Bram
- 9. Visual of Taxonomy Topology
- 10. @bramwessel @factorfirm factorfirm.com Cultivate a shared vision of the desired future state.
- 13. ASSESSMENT
- 14. ASSESSMENT
- 15. ROADMAP
- 16. ROADMAP
- 19. @bramwessel @factorfirm factorfirm.com What about Content?
- 20. @bramwessel @factorfirm factorfirm.com What about Content?
- 22. @bramwessel @factorfirm factorfirm.com What about Search?
- 23. Integrating Search into your Enterprise Information Ecosystem
- 24. @bramwessel @factorfirm factorfirm.com Campaign name game of operator.
- 25. @bramwessel @factorfirm factorfirm.com Campaign name game of operator.
- 27. @bramwessel @factorfirm factorfirm.com Business Rules Current business rules must be: •Evergreen •Continuously updated to reflect keyword variants found in the search logs
- 28. @bramwessel @factorfirm factorfirm.com MIND THE GAPS
- 29. @bramwessel @factorfirm factorfirm.com Business Rules New business rules needed will be identified based on: •Internally derived metrics of success for search •Gaps between your enterprise taxonomies and business rules •Gaps between search log analysis and business rules
- 30. Current rule builder drop down Creating Business Rules Using metadata from the Enterprise Taxonomies to build Search rules
- 31. Creating Dynamic Search Facets Presenting metadata fields and their values that allow user to drill down on search results. Current Filter:
- 32. Creating Dynamic Search Facets Presenting metadata fields and their values that allow user to drill down on search results. Current Filter:
- 33. @bramwessel @factorfirm factorfirm.com Strategic Requirements for Enterprise Search •Business rule governance plans •Current rule approval process •Current EOL process •Business rule decision tree (how to decide whether to write a new rule) •Term-level metrics of success for search (aka KPIs)
- 34. @bramwessel @factorfirm factorfirm.com Strategic Requirements for Enterprise Search •Business rule governance plans •Current rule approval process •Current EOL process •Business rule decision tree (how to decide whether to write a new rule) •Term-level metrics of success for search (aka KPIs)
- 35. @bramwessel @factorfirm factorfirm.com Requirements for incorporating EMT/ECT into future Search platform Business rules: •Ranking rules •Query cleaning rules •Definitions •Dictionaries •Common Phrases •Dynamic Facets •Auto-Complete Word List
- 36. @bramwessel @factorfirm factorfirm.com Requirements for incorporating EMT/ECT into future Search platform Business rules: •Ranking rules •Query cleaning rules •Definitions •Dictionaries •Common Phrases •Dynamic Facets •Auto-Complete Word List
- 37. @bramwessel @factorfirm factorfirm.com An Enterprise Information Model is a core enterprise search asset.
- 38. @bramwessel @factorfirm factorfirm.com An Enterprise Information Model is a core enterprise search asset.
- 39. @bramwessel @factorfirm factorfirm.com Search benefits of an enterprise information model • It keeps Search in alignment with the rest of the enterprise’s information • It gives you a basis of meaning to build a Search experience around • It gives you actual instruments, like fields and metadata, that you can use to directly configure search • It provides a way to conduct a gap analysis between search and taxonomy • It allows you to set up a feedback loop between search user behavior, your enterprise information, and the search experience
- 40. @bramwessel @factorfirm factorfirm.com Search benefits of an enterprise information model • It allows you to measure the performance of tags and keywords • It allows you to set up a continuous improvement regime using the analytical inputs you get from search behavior. • It offers guidance for Search rule development that can often be tricky • It provides a governance framework that allows you to maintain the quality of your Search experience just as you maintain the quality of your data. • It saves a ton of time!
- 41. @bramwessel @factorfirm factorfirm.com EVERY ORG IS DIFFERENT
- 42. @bramwessel @factorfirm factorfirm.com EVERY ORG IS DIFFERENT
- 43. @bramwessel @factorfirm factorfirm.com What is your information supply chain?
- 45. @bramwessel @factorfirm factorfirm.com Melinda Geist | Intel Bram Wessel | Factor bram@factorfirm.com @bramwessel melinda.geist@intel.com