7. 1. Survey Volunteers
2. Accept the Feedback (No
excuses allowed!)
3. Make the changes to
serve your customers
#10 Face it. Maybe your baby is
UGLY.
8. Tactic #9
Set Your Team Up for Success
•Fast Facts
•Who to call
•Who does What
•Emergency Management
•FAQs
#bridgetlbrandt
9. Set Your Team Up for Success
#bridgetlbrandt
Create a Fact Sheet-
Mission statement: Include a brief statement on what your nonprofit does
Summary of programs: Outline what programs you offer
Summary of clients served: Include who you serve and how many
Annual budget: In addition to your budget, let them know where donations
can be sent
Legal status: Include a statement on your status like “ABC Nonprofit is a
Texas nonprofit corporation; it is tax-exempt under Internal Revenue Code
section 501(c)(3)”
Ways to help: Let individuals know how they can help your nonprofit
accomplish its mission whether its donating, volunteering, or fundraising
Contact information: Include names, email addresses, mailing address,
and website address
10. Tactic #8
Stay in Touch
Newsletters- While often unread, it is a great
way to keep your name (awareness) high for
your organization
Email marketing- Volunteer focused
Events- Great way to connect in person with
1:Many
In person visits- BEST and always will be
(Connect/Network)
#bridgetlbrandt
11. Tactic #7
Use Technology to Help
What:
Volunteer Spot
Why:
Track Volunteers
Easy Sign Up
Reminder Emails
Efficiency Efficiency Efficiency
#bridgetlbrandt
13. Tactic #5
Get Social
Be where your customers are!
1. Social ads
• Facebook Ads Resource
2. Infographics to share
• Hubspot How to Use Power Point to Create Infographics
3. Engage and Monitor
• Hootsuite
*Eloqua 2011
14. Tactic #4
Use Video to Educate
Bandicam
PowToon-
http://supportbehindthebadge.org/
Tips:
•Post on You Tube and your site
•Keep it short
•End with a call to action
Brightcove 2010 Quarterly Survey http://files.brightcove.com/brightcove-whitepaper-online-video-and-media-industry-q2-2010.pdf
17. Show your appreciation
in many ways, as often
as you can.
Tactic #1
“The deepest principle in the
human nature is the craving to
be appreciated.”
-William James