Personal Information
Entreprise/Lieu de travail
Amersfoort, Utrecht Netherlands
Secteur d’activité
Technology / Software / Internet
Site Web
wwww.brightone.nl
À propos
brightONE is opgericht op 1 juli 2013 toen de AURELIUS Group – gevestigd in München – grote delen van Tieto’s activiteiten in Nederland, Duitsland, India en Polen aankocht. Met 900 experts in vier landen beschikken we over meer dan 30 jaar ervaring in consulting services, systeemintegratie en productontwikkeling.
Mots-clés
customer experience
customer service
socialmedia
cex
online marketing
omnichannel
smartvideo
social media
webcare
digital
online engagement
brightone
customer interaction
contactcenter
microsoft crm dynamics
personal video
selfservice
video
socialservice
social business
social service
crm
buzzcapture
coosto
twitter
facebook
engagor
liveperson
livechat
proactive chat
customer engagement
kpn
webcaren
social customer service
klantcontact
ux
digital interaction
online
mobile
selfserrvice
cx
crisis simulatie
pr
klantinteractie
call center
crm dynamics
microsoft
guided tutorial
social listening
social monitoring
social analytics
customer jourmey
cross channel
marketing
customer lifecycle
smart video
smart
self service
salesforce
social enterprise
monitoring
reputatiemanagement
listening
ce
customer effort
unified desktop
contact channels
obi4wan
radian6
rbs
digital containment
online sales
chat
crosschannel
multi-channel
omni-channel
cross-channel
multichannel
communities
community
klantfora
klantcommunity
fora
klantforum
forum
contact center
ces
kpi
customer effort score
Tout plus
Présentations
(2)Documents
(3)J’aime
(9)Customer success is not a one night stand
Guy Nirpaz
•
il y a 9 ans
Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives Virginia 2014 | Keynote by Dion Hinchcliffe
Dion Hinchcliffe
•
il y a 9 ans
20131203 Presentatie Nationale Dag Financiële Marketing v1.0
Pascal Spelier
•
il y a 10 ans
Retail Omnichannel Vision
Jerry J. Stam
•
il y a 10 ans
KlantContactStrategie
André van den Reek
•
il y a 12 ans
B2B Mobile Use Infographic
Kirsti Scott
•
il y a 10 ans
Omnichannel without Omnichaos
James Jefferson
•
il y a 10 ans
Engagor Walkthrough
Engagor
•
il y a 12 ans
WIm Rampen's Measurement Framework
Wim Rampen
•
il y a 14 ans
Personal Information
Entreprise/Lieu de travail
Amersfoort, Utrecht Netherlands
Secteur d’activité
Technology / Software / Internet
Site Web
wwww.brightone.nl
À propos
brightONE is opgericht op 1 juli 2013 toen de AURELIUS Group – gevestigd in München – grote delen van Tieto’s activiteiten in Nederland, Duitsland, India en Polen aankocht. Met 900 experts in vier landen beschikken we over meer dan 30 jaar ervaring in consulting services, systeemintegratie en productontwikkeling.
Mots-clés
customer experience
customer service
socialmedia
cex
online marketing
omnichannel
smartvideo
social media
webcare
digital
online engagement
brightone
customer interaction
contactcenter
microsoft crm dynamics
personal video
selfservice
video
socialservice
social business
social service
crm
buzzcapture
coosto
twitter
facebook
engagor
liveperson
livechat
proactive chat
customer engagement
kpn
webcaren
social customer service
klantcontact
ux
digital interaction
online
mobile
selfserrvice
cx
crisis simulatie
pr
klantinteractie
call center
crm dynamics
microsoft
guided tutorial
social listening
social monitoring
social analytics
customer jourmey
cross channel
marketing
customer lifecycle
smart video
smart
self service
salesforce
social enterprise
monitoring
reputatiemanagement
listening
ce
customer effort
unified desktop
contact channels
obi4wan
radian6
rbs
digital containment
online sales
chat
crosschannel
multi-channel
omni-channel
cross-channel
multichannel
communities
community
klantfora
klantcommunity
fora
klantforum
forum
contact center
ces
kpi
customer effort score
Tout plus