Our panel discussion will examine the challenges that regulators face in our rapidly changing world—from keeping up with technical and business model innovations and the growth in the number of suppliers of goods and services, to dealing with the increasingly digital nature of their constituents and the changing attitudes and behaviors of industries and consumers. We will discuss opportunities for leaders of regulatory agencies to navigate today’s challenging landscape and prepare for the future—both in the way they make rules and the way they enforce them. In many ways, regulators can harness the very trends that have caused disruption and use them as a means to modernize regulatory practices and increase effectiveness.

1. The regulator of tomorrow
Rulemaking and enforcement in an era
of exponential change
A GovLab report in
the Deloitte Future of
Government series

2. ShruptiShah, DeloitteConsultingLLP, leadsGovLabon behalfof DeloitteConsultingLLP’sfederal
government practice. Shah is a performancemanagement andpublic policyspecialist with15 years
of experiencein thepublicandprivatesectors. Her specializedknowledgehas been sought bygov-
ernments, internationallabor organizations, theWorldBank, andthe Organisation for Economic
Co-operation andDevelopment.
Rachel Brody, DeloitteConsultingLLP, is ahuman capitalsenior consultant withDeloitte
ConsultingLLP’sfederalgovernment practice. Her areas of expertiseincludeprogrammanagement,
organizationalreadinessassessments, andprogramevaluation. She is passionateabout helpingclients
understandandcreatethefederalworkplaceof thefuture. Brodyhas a mastersof public
administrationfromGeorgeWashington Universityandan undergraduatedegreein politicalsci-
ence fromtheUniversityof North Carolina.
NickOlson, DeloitteConsultingLLP, is atechnologystrategysenior consultant withDeloitte
ConsultingLLP’sfederalgovernment practice. He has experiencein IT strategy, IT business man-
agement, andenterprisearchitecture, witha specialinterest in the intersectionof technologyand
government. Hestudiedcomputer engineeringandFrench at the Universityof Virginia.
About the authors

3. About GovLab
GovLabis athinktankin DeloitteConsultingLLP’sfederal practicethat focuses on inno-
vationin the public sector. It workscloselywithsenior government executivesandthought
leadersfromacross the globe. GovLabfellowsconduct research into keyissues andemerg- ing
ideasshapingthe public,private, andnonprofit sectors. Through exploration andanalysisof
government’smost pressingchallenges,GovLab seeks to developinnovativeyet practicalways
that governments can transformthewaytheydeliver their services andpreparefor the
challengesahead.

4. Disruptivetrendsare makingit difficult for
regulatorsto achievetheir missions. But what
if this changingbusiness landscapepresented
opportunitiesto helpregulatorsovercomethe
challengestheyface? In the balanceof this
report, we explorethe potentialfor regulators
to embracetheopportunitiespresentedby
technicalandbusiness model innovation, the
increasinglydigitalnatureof their constitu-
ents, andindustries’andconsumers’changing
attitudesandbehaviorsto helpthemmeet key
challengesacrosstheir two main func-
tions: rulemaking(part one) andoversight and
enforcement (part two).
GUIDELINES
AND STATEMENTS
VS. REGULATIONS
CORRELATE TO
PREDICT
CONSULTATION
2.0
SENSING
TOMORROW’
STALENT
COLLABORATIVE
ENFORCEMENT
RETROSPECTIVE
REVIEW
CITIZENAS
REGULATO
R
OPEN DATA
RETHINKIN
G
OUTREACH
Figure 1. The changing landscape opens up a number of opportunities for the regulator of tomorrow
Rulemaking and enforcement in an era of exponential change

5. Becoming the regulator
of tomorrow
Rin protectingcitizensandbusinesses,
EGULATIONS can playan essential role
but if not donestrategically, theyrisk being
costlyandburdensomefor both agencies and
businesses. Akeytask for regulatorsis to find
effectiveandefficient strategiesto overcome
the challengestheyface andachievetheir
agency’s mission.
Regulatorsare facingsignificant chal-
lenges—keepingupwithtechnicalandbusi-
ness model innovations, growth in thenumber
of suppliersof goodsandservices, increasingly
digitalconstituents, andthe changingattitudes
andbehaviorsof industriesandconsumers.The
challengesare complex,but provideregu- lators
the opportunityto examine“business asusual”
in an effort to remain relevant andeffec- tivein
our rapidlychangingenvironment.
Excitingopportunitiesexist for regula-
toryleadersto navigatetoday’s challenging
landscapeandpreparefor the future—both
in howtheyapproachrulemakingandin the
waytheyenforce rules.Byaligningtechnology,
strategiesandprocesses, andtalent, regulators
havetheopportunityto becomethe regulator
of tomorrow.
“Our regulatorysystemmust protect public
health, welfare, safety, andour environment
while promotingeconomic growth, innovation,
competitiveness, andjob creation . . . It must
identifyanduse the best, most innovative, andleast
burdensome tools for achievingregulatoryends.”
— President Barack Obama106
Rulemaking and enforcement in an era of exponential change

6. Contacts
ShruptiShah
Director, GovLab
Director
DeloitteConsultingLLP
+1 202 213 9983
shrshah@deloitte.com
Rachel Brody
Senior consultant
DeloitteConsultingLLP
+1 703 201 89191
rbrody@deloitte.com
NickOlson
Senior consultant
DeloitteConsultingLLP
+1 202 679 1653
niolson@deloitte.com
Acknowledgements
We are grateful to the manyindividualswho generouslysharedtheir timeandinsights to make
this paper possible. Specialthanks to AdamThiererof theMercatusCenter of the GeorgeMason
University; MichaelNelson of CloudFlareandGeorgetown University; Susan Dudleyof George
Washington University; Erin Ryan of the CaliforniaStateSenateInsurance Committee;ReeveBull
of the AdministrativeConference of the UnitedStates; andJoeKennedyof the Information
TechnologyandInnovationFoundation.
We are verythankful to our Deloittecolleagueswho contributedtheir expertiseto our report,
includingAli Bandukwalla, MathewCaccavale, GregoryDost, TashaEast, FayeFeldstein, Brett
Haan, Devon Halley, Dan Helfrich,Vishal Kapur, JitinderKohli, Robert Kueppers,Jason
Manstof, Bill Miracky, Carmen Medina, Maryann Tan, AudreyVaughn, MarkWhite, Tim
Young, andAndreBierzynski of DeloitteConsultingLLP; Bill EggersandTiffanyFishmanof
DeloitteServices LP; andMaggieWooll of Deloitte’sCenter for theEdge.
Lastly, we wouldliketo thankour GovLab colleaguesfor creatinga cultureof innovationthat
allowsus to imaginetomorrow’sregulatorsanddevelopother insights to support thepublic sector
in thefuture.
Rulemaking and enforcement in an era of exponential change

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