1. Meaning of
Responding

2. Responding
to say or do something as a reaction
to something that has been said or
done

3. Types of
Responding

4. ADVISING AND
EVALUATING
While this is perhaps the most common
response, and the one we are all most
inclined to, it may be the least helpful
response. It implies a corrective,
suggestive, moralizing or evaluative
attitude on the part of the listener.

6. They can:
Give a sense that the listener has formed the
response and is not listening to what the
speaker is really saying.
Indicate a sense that the listener is superior
to the speaker which can make the speaker
feel inferior.
Be an effective way of not getting involved
with the speaker and/or the problem.
Tell more about the listener than about the
speaker's values, needs and perspectives.

7. ANALYZING AND
INTERPRETING
These types of responses may indicate that
you want to teach, to tell the other person
what his/her problems are (or mean), or to
tell the other person what he/she really feels
about the matter.

8. They can:
Make the other person defensive.
Discourage the other person from
revealing more thoughts and feelings.
Imply that you think you more about
the other person than he knows
himself.

9. REASSURING AND SUPPORTING
These responses often indicate that
the listener wants to be
sympathetic, to reassure, or to
reduce the intensity of the speaker's
feelings.

10. They can:
Deny the other person's feelings.
Tell the other person, "You should
not feel this way."
Communicate a lack of interest or
understanding on the part of the
listener.

11. QUESTIONING AND PROBING
Asking clarifying questions may indicate
to the other person that you need
further information on a particular
issue. Probing questions, asked too soon
or too often, may tend to guide the
other person along certain lines, or
bring the them to a realization or
conclusion desired by you, but which is
ultimately not theirs.

12. They can:
Distract the other person from what
he/she was saying.
Lead the other person's comments in a
direction that you want to go.
Bring out information that is relevant.
"Why" questions can put the speaker
on the defensive.

13. UNDERSTANDING AND
PARAPHRASING
This response, while the most difficult
of the listening skills, indicates to the
other person that you want to
understand their thoughts and feelings.
It asks the other person if you have
accurately heard their feeling and
thoughts.

14. These responses can:
Assure the other person that you have
heard and understood.
Help the other person clarify and
understand what he/she him/herself has
been saying.
Provide a calming effect.

15. Responding
Skills

16. What is listening ?
Listening is understanding and
interpreting what the opposite person
says
Difference between Listening and
Hearing:
Hearing is merely the ability of ear to sense
sounds around one, but, listening is more of
conscious effort to interpret the sounds,
requiring concentration of mind.

17. Response
The reaction or answer to an external
stimuli either verbally or non-verbally

18. Responding with Empathy
• Emotional Intelligence
• Understanding Your
Partner’s Feelings
• Ask Appropriate
Questions
• Paraphrase the
Content
• Paraphrase Emotions

19. Types of responses in
counseling
Opening or Closing: Beginning or
ending a session. “Where would you
like to start today?”
Attending: Eye contact, open posture.
Empathizing: Stating what the client is
feeling. “You feel angry right now.”

20. Paraphrasing: Stating the essence of
what the client is saying. “You have
come to counseling to talk about your
math anxiety.”
Giving Feedback: Stating what has been
observed. “You frowned when you said
that.”
Clarifying: Asking the client to be more
concrete. “Tell me more about that.”

21. Directing: Changing the direction of the
session or giving a directive. “Stay with
that thought.”
Questioning: Asking a question. “What
could you do to make this better for
you?”
Playing a Hunch: Presenting a possible
interpretation. “I have a sense that this is
more important to you than you are
saying.”

22. Noting a discrepancy: Presenting two things
that do not seem to fit. “There seems to be a
discrepancy between the sadness you feel
and the smile on your face.”
Noting a Connection: Presenting two things
that do seem to fit. “There seems to be a
connection between the people you are
associating with and the conflict you are
feeling.”

23. Reframing: Stating an alternative way of
viewing. “Another way of looking at this is
that you have learned a valuable lesson.”
Allowing silence: Giving the client time to
process and continue.
Self-Disclosing: Sharing personal
information. “When that happened to me, I
felt betrayed.”
To Acknowledge: Wanting the client to know
that the client has been heard. (See
Paraphrasing.)

24. • To explore: Wanting the client to
expand on what the client has been
talking about. (See Questioning.)
• To Challenge: Wanting the client to
view his/her situation differently.
(See noting a discrepancy.)

25. Body Language in Responding

26. Responding Skills
Be Descriptive
Be Timely
Be Brief
Be Useful
Be Active

27. Barriers to Responding
Cultural Difference
Rapport
Non-Verbal Communication
Language
Lack of Interest
Bias
Appearance of Client
Clients Emotions
Remembering what the client has already said

28. Improving Your Responding
Skills
• Understanding
• Clarification
• Self-disclosure
• Questioning
• Information giving
• Reassurance
• Analytical
• Advice Giving