1. Driving Organizational
Performance through Dynamic
Decision Support Information
Charles Odoch Langoya & William Sam
March 31, 2014

2. ©1997-2012Balanced Scorecard Institute (BSI), a Strategy Management Group company. All Rights Reserved. Do not copy without permission.
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• BSI Senior Associate/Regional Coordinator - Africa
• Worked as BSI Embedded Consultant at the Federal Ministry of
Health, Ethiopia
• 17 years experience in public sector management; former
Manager; Corporate Performance Management at Uganda
Revenue Authority.
• He has facilitated Balanced Scorecard training and development at
Uganda Revenue Authority, The Central Bank of Uganda, Uganda
Finance Trust, Uganda Parliamentary Commission, Kenya
Electricity Generation Company and The National Bank of
Commerce Tanzania.
• A Development Studies professional/alumnus of Alumnus of
Makerere University, Uganda Management Institute (Kampala),
Public Administration International (UK), and Maastricht School
of Management (The Netherlands)
Charles Odoch Langoya

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• More than 20 years experience working in Information
technology, helping companies in West Africa develop information
systems strategic plans, software requirement
specifications, software architectures and designs, and providing
professional services for managing software development and
acquisition projects .
• William is a Balanced Scorecard Master Professional and an IEEE
Computer Society Certified Software Development Professional
and IEEE Software Engineering Certified Instructor.
• He has facilitated Balanced Scorecard training and development at
Nigerian Communications Commission, Union
Assurance, Transport Services Ltd, Graphic Communications
Group Limited and the Ghana Civil Aviation Authority.
William Sam

4. ©1997-2014Balanced Scorecard Institute (BSI), a Strategy Management Group company. All Rights Reserved. Do not copy without permission.
Objectives
• Understand Some of the challenges faced with
performance management (Africa experience)
• Focus on date visualization and decision making for
better decision making
• Share examples of how data visualization could
help enhance performance

5. BSI – Africa Footprint
Belgium
Austria
Argentina
Australia
Brazil
Canada
Chile
China
Colombia
Czech Republic
Denmark
Egypt
France
Germany
Hong-KongIndia
Italy
Japan
Mexico
Netherland
Norway
Peru
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
UK
USA
Uruguay
Venezuela
FINLAND
RUMANIA
GREECE
BULGARIA
RUSSIA

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Arbitrary
Targets are
frustrating
Mundane
Tasks are not
Challenging
Poor Work
Environment
stifles
innovation
Frustrated
Employees
become
disengaged
Limited Skills
lead to gaming
of results
Inadequate
resources affect
performance
Management Lessons From my Village Soccer Team
Risk Management is
Not a Priority

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Key Success factors for Strategic Planning & Performance
Management
Plan
Mission, values, G
oals, Objectives, I
ncentives, Strateg
y Maps
Monitor/
Analyze
Budgets, Plans, Fo
recasts, Models, I
nitiatives, Targets
Act/Adjust
Dashboards, repor
ts, Analytical Tools
Strategize
Interpret, Collabor
ate, Assess, Decid
e, Act, Adjust, Trac
k
STRATEGY
 Mind your Strategic altitude
 Differentiate
 Change & Communications
Management
 Performance planning (Work Plans
and Project Management)
 Create alignment through cascading
 Select meaningful performance
measures
 Work with cross functional team
(matrix management)

8. ©1997-2014Balanced Scorecard Institute (BSI), a Strategy Management Group company. All Rights Reserved. Do not copy without permission.
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Key Success factors for Strategic Planning &
Performance Management
Plan
Mission, values, G
oals, Objectives, In
centives, Strategy
Maps
Monitor/
Analyze
Budgets, Plans, Fo
recasts, Models, In
itiatives, Targets
Act/Adjust
Dashboards, repor
ts, Analytical Tools
Strategize
Interpret, Collabor
ate, Assess, Decid
e, Act, Adjust, Trac
k
EXECUTION
 Problem Resolution
 Problem Prevention
 Risk Management
 ID Obstacles limiting Data
Utilization
 Track if Measures are driving
the right results
 Attach Incentives
 Coach Managers on
Performance Measures
 Real time performance
Evaluation
Automate &
visualize data

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Visualization and data Driven Decision
making
How Effective
is Real time
Performance
Information??
?

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Benefits of Deploying data visualization and
visual analysis technologies
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Improved Operational Efficiency
Faster response to business change
Ability to identify new business opportunities
Higher employee & partner productivity
Increased return on data assets
Financial accountability & transparency
Take advantage of technology change (e.g
Mobile)
Better regulatory compliance & governance
Source: TDWI Best Practices Report, 2009. Visit tdwi.org/bpreports for more information.

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Tracking Household Migration in Addis Ababa
Ethiopia
Timely Tracking of
Health Post
Performance
Information

12. Trai
g
Finance &
Procurement
PA
SP
RCRS
P
Strategic
Planing
Public
Relations
Human
Resource
HRAC
T
CSCICT
Alert Hospital
Ethics
Nursing
Services
Refor
m
General
Services
ICTAudit
AHRI
HRDPE
ALERT Center
Legal
DataM
gt
ReLa
b Leprosy
NTD/Malaria
HIV/STI
TB
Bact
Clinic
/GCP
ER
OPDIPD
EyeW
EyeO
R
MaO
R
MiOR
DlORDelW
Wd-
1
W
d-
2
W
d-
3
W
d
-
4
W
d-
5
W
d
-
6
W
d-
7
W
d-
8
Opthl
Derm
Orth
o
MeRc
ds
AR
T
TB
RecSu
rg
OBGyn Trig
Psychiatry
Health
Promotion
Pharmacy
Opthalmology
Anesthesia
Laboratory
X-Ray
ReconsSurg
Rehabilitation
Physi
o Ort
ho
So
c-
W
k
Occup-
Th
Admin
Securit
y
EstatesCT
FleetMgt HSCT
Tracking Hospital Performance
ALERT Centre - Ethiopia

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Summary Dashboard for Group of Companies
East Africa

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The P&L Dashboard – Operating Income

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Income & Expenditure Dashboard

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Government Performance Contracting
Dashboard – Kenya (East Africa)

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Tracking Individual Tasks & organizational Values

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The Individual Performance Contract

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Challenges of using Performance Data
Visualization
KPIs owned by IT and
Business Analysts
Use of Consultants to
develop KPIs
Inadequate Data
Visualization skills
Limited use of
Performance data
by senior executives
Performance
Measure
Development

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Who in your organization develops and deploys Visualizations
for Implementer to use?
0% 10% 20% 30% 40% 50% 60% 70% 80%
Senior Executives
Managers
Business Analysts
KPI Teams
Workers
IT Consultancy
IT Department
Strategy Consultants
Doesn’t Apply
Other
Defining

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Who in your organization owns Your KPI’s
0% 10% 20% 30% 40% 50% 60% 70%
IT Developers
Business Analysts
Power Users
Data Analysts & Scientists
Outside Consultants
Business Executives
Software or Application Providers
casual Non-Technical Users
Web Design Experts
Source: TDWI Best Practices Report, 2009. Visit tdwi.org/bpreports for more information.

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“Grey” Areas in Strategy MapsFinancialCommunity
InternalBusiness
Process
apacityBuilding
Enhance Research &
Development
Improve
Knowledge & Skills
Improve
Leadership &
Governance
Increase Member
Enrollment
Promote Universal
Health Coverage
Reduce Health
Expenditure
Burden
Improve IT
Systems
Increase Access to
Quality Health
Services
Enhance Financial
Sustainability
Increase HI
Funds
Strengthen
Partnerships
Strengthen
Monitoring &
Evaluation
Strengthen Risk
Management
Increase
Awareness
Business
Unusual
Business
As Usual

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Require a clear understanding of the Objective
Are unstructured and non-Routine- Emerge
Must be adaptive (The environment changes)
Are non tactical and operational
Time is an important factor (Must be made when the need arises)
Require Judgment (Decisions implemented are not independent)
Are dependent on interconnected and interdependent relationships
Strategic Decisions:….
“thereis always a well-known solutionto every humanproblem—neat,plausible,and wrong” H.L.
Menckens

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Way Forward
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• Expand Visualization Capabilities
– Display/Snapshot Reporting
– Reporting
– Alerts
• Enhance visualization skills of users
• Broaden visualization functionality and options
• Build analytical skills of your employees
• Integrate desktop and Mobile dashboard
• Link efficiency Improvements to data visualization

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Thank You
Contacts:
Charles Odoch Langoya
Balanced Scorecard Institute
a Strategy Management Group company
Cary, North Carolina Office: + 1 919 460-8180
US +1 559 921 8641
Global +44 750 946 5598
Skype: codoch.langoya
LinkedIn: http://www.linkedin/in/codoch
William Sam
Balanced Scorecard West Africa
Telephone: +233264315981
Email: ws@balancedscorecard.org>
LinkedIn: gh.linkedin.com/pub/william-sam/a/2b/577
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