BSI Canada | Part 2: Nuts and Bolts of iso 9001 certification Ottawa1. BSI Canada
... making excellence a habit™
With ISO 9001 Training and Certification
Quality Management ISO 9001 –
The Nuts and Bolts of ISO Certification
P art 2: Drivers for I SO 9001
1
Copyright © 2012 BSI. All rights reserved.
2. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Drivers for ISO 9001
• Provides international, expert consensus on state-of-the-art practices for quality
management.
• Helps to provide a common language for dealing with customers and suppliers
worldwide in B2B.
• Can improve efficiency and effectiveness.
• Provides a model for continual improvement.
• Provides a model for satisfying customers and other interested parties.
• Can help to build quality into products and services from design onwards.
• Helps to sustain business
• Helps with the qualification of suppliers for global supply chains.
• Provides support for regulations.
Copyright © 2012 BSI. All rights reserved.
3. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Why Management Systems are Important
Copyright © 2012 BSI. All rights reserved.
4. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Management System
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5. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
Model based on Plan, Do, Check, Act
• Plan – This is covered by the QMS, management responsibility and resource
management.
• Do – This is covered by “product realisation” where following the planning
instructions are received from customers, and customer services are provided.
• Check – Before, during and after the product realisation process, measurements are
taken of the processes, the products and services supplied, customer satisfaction, the
management system through internal audits and any nonconformities raised.
• Act - The improvement activities are to continually improving the quality system or
change policies and processes to ensure that the organization is kept in line with
customer requirements and satisfaction.
Copyright © 2012 BSI. All rights reserved.
6. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
The ISO 9001:2008 Standard
The requirements of ISO 9001:2008 do not tell you “how” to
run your business..
..That’s up to you
The requirements describe “what” needs to be achieved
Copyright © 2012 BSI. All rights reserved.
7. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
What Does a P roperly Implemented System Look Like?
• Goals and objectives are set early
• Proper project management is in place
• Plans are developed and reviewed
• Reasonable timelines are established
• Progress is measured against time and money
• Implementation teams possess the right skills for the job
• The system is able to adapt and overcome
Copyright © 2012 BSI. All rights reserved.
8. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
What Does a P oorly Implemented System Look Like?
• Not aligned with organizational objectives
• Built by one person or department
• Implementation occurred in less than four months
• Excessively documented
Copyright © 2012 BSI. All rights reserved.
9. The Nuts and Bolts of ISO Certification
Canada. Part 2: Drivers for ISO 9001
... making excellence a habit™
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iso 9001 Courses & Auditor Training
iso 9001 Standards
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