1. RiverStar CE Suite Utilizing your CRM for Contact Center BPM

5. RiverStar CE Suite A CRM Optimizer Single View of the Customer Consistent Treatment across all channels Customer Social Customer Phone Customer Email Agent Email Support Knowledge Base CRM CTI SMS Case Mgmt Agent Chat * RiverStar CE Suite includes CRM functionality as part of the overall solution. A standalone CRM cannot independently optimize the customer experience Customer SMS BPM Real Time Analytics

6. RiverStar CE Suite A CRM Optimizer RiverStar’s CE Suite takes full advantage of CRM functionality and advances the capability of the contact center one step further. Integrate full blown BPM and interaction processes to create outstanding customer experiences that CRM products can’t duplicate.

7. RiverStar Clients RiverStar offers a customer experience suite that captures a customer centric perspective by incorporating an intelligent mix of business process integration into customer interactions. Driven by the agent and web experience, RiverStar's customer experience platform optimizes the opportunity to acquire and maintain customer loyalty by perfecting all touch points of the customer interaction and feedback lifecycle. RiverStar Software 20 Danada Square West - Suite 260 Wheaton, Illinois 60189 Phone: 800.945.6399 Fax: 630.858.1050 [email_address]