MeetXO1. Meet XO Communications
XO Communications is one of the nation’s largest
communications service providers focused
exclusively on businesses, government, domestic
and international telecommunications carriers,
cable companies, content providers and mobile
wireless companies.
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 1
2. Agenda
Company Highlights
Financial Highlights
Industry Recognition
Our Customers
The XO Difference
The XO Network
XO Services Portfolio
XO Customer Ecosystem
Our Solutions
XO Customer Experience
Why Businesses Choose XO
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3. About XO
We are the nation’s premier communications services provider focused
exclusively on businesses, government and enterprises, delivering industry-
leading IP and networking solutions with exceptional customer service
• Established: 1996 • Customers: 90,000
– 50% of Fortune 500, including
• HQ: Herndon, VA Abercrombie & Fitch, eBay, Morgan
Stanley, United States Postal Service
• 2010 Revenue: $1.53 Billion
• Network:
• Employees: 4,000 – 19,000-mile Tier 1 nationwide network
connecting more than 85 markets
• Business Units – High-performance IP and transport
– XO Business Services networks
– XO Carrier Services • Services:
– Broad portfolio of IP communications,
managed network and hosted IT services
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4. XO Financials
Revenue IP and Data Services1 Revenue Adjusted EBITDA
$1,540 (millions)
$1,521.3 $1,529.2 $1,000 (millions) $895.8 $250 (millions)
$1,520 $798.4 $191.1
$1,500 $800 $670.6 $200
$1,477.6
$1,480 $152.6
$600 $530.3 $150
$1,460 $106.7 $110.0
$1,440 $1,428.7
$400 $100
$1,420
$1,400 $200 $50
$1,380
$1,360 $0 $0
2007 2008 2009 2010 2007 2008 2009 2010 2007 2008 2009 2010
XO has no senior long term debt obligations
(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services
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5. XO 2010 Financials
Revenue IP and Data Services1 Revenue Adjusted EBITDA
$395 (millions) $240 (millions) $237.3 $70 (millions)
$390.3 $60.8 $59.2
$390 $385.7 $235 $60
$383.6 $228.8
$385 $230
$50
$380 $225 $220.0 $40.5
$220 $40 $30.6
$375
$369.5 $215 $209.8 $30
$370 $210
$365 $20
$205
$360 $200 $10
$355 $195 $0
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010
Revenue Growth of 6% 1 Broadband Services Revenue Adjusted EBITDA Increase of 93% 1
Growth of 13% 1
XO is outpacing the industry in IP and data services revenue growth
(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services
(2) Q1 2010 vs. Q4 2010
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6. Industry Recognition
Internet Telephony CIO Magazine Internet Telephony CIO Magazine
PRODUCT OF THE YEAR CIO 100 AWARD HONOREE PRODUCT OF THE YEAR CIO 100 AWARD HONOREE
AWARD AWARD
Recognized as having Recognized as having
XO SIP recognized as one of the top 100 IT XO Enterprise SIP one of the top 100 IT
2008 Product of the departments in 2009 recognized as 2009 departments in 2010
Year by Internet Product of the Year by
Telephony magazine Internet Telephony
magazine
2008 2009 2010
Telephony Innovation InformationWeek Frost & Sullivan InformationWeek NGN Magazine Frost & Sullivan
MOST INNOVATIVE FMC SERVICE RANKED #27 OUT OF 500 BEST EMERGING COMPANY RANKED #14 OUT OF 500 PRODUCT OF THE YEAR VOIP & SIP LEADERSHIP
AWARD AWARD
XO Anywhere received Highest ranked Awarded for MPLS IP- Highest ranked
2008 Telephony Innovation telecom VPN strengths and telecom XO Enterprise SIP Named leading North
Award for most innovative company, awarded for expansion of U.S. company, awarded for receives 2010 NGN American VoIP access
fixed mobile convergence IP services Ethernet coverage multi-tiered workforce Leadership Award & SIP trunking services
service transformation mobility initiative from NGN magazine provider with 22.2% of
the market
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7. XO: The Leading Nationwide VoIP/SIP
Trunking Services Provider
• Frost & Sullivan has ranked XO as
the leading nationwide VoIP &
SIP services provider
• XO leads all nationwide providers
in terms of
growth, innovation, leadership,
market
share, strategy, technology and
vision
• XO leads all nationwide providers
with the largest number of
VoIP/SIP end users: 1 million+
Sources: Frost & Sullivan, “North American VoIP Access and SIP Trunking Services Markets”, April 2010
Frost & Sullivan, “2010 North American Competitive Strategy Leadership Award for VoIP Access & SIP Trunking Services”, August 2010
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8. A Trusted Provider to Businesses
Across Major Vertical Markets
FINANCIAL SERVICES PROFESSIONAL SERVICES
GOVERNMENT / EDUCATION RETAIL
HEALTHCARE TECHNOLOGY
MEDIA / ENTERTAINMENT
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9. The XO Difference
The Right Network Capabilities and Reach
– Unique combination of nationwide/metro fiber networks and broadband
wireless capabilities to deliver innovative services to your locations
wherever they are
The Right Solutions for Your Business
– Broad portfolio of next-generation IP communications, managed network
and hosted IT solutions built around your business that can support your
entire lifecycle of needs
Focus on Exceptional Customer Service
– We’re specialists in services for businesses and are focused on delivering
exceptional customer service
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10. NATIONWIDE
The Right Network for Your Business LOCAL
GLOBAL
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11. Nationwide Network Coverage
The XO nationwide network is designed to deliver maximum
coverage, performance and scalability
Nationwide Network Coverage
85+ cities
19,000 inter-city route miles
High-Capacity IP and Transport
Networks
Multi-terabit nationwide
transport network
Tier 1 IP network with terabit
routing core
Extensive Access Options
Fiber networks
Ethernet over copper
Broadband wireless
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12. Extensive Metro Network Coverage
Metro fiber networks in 40 major metropolitan markets
Extensive Metro Networks &
Significant Local Reach
1 million metro fiber miles
3,000 on-net buildings
950 ILEC collocations
6,000 SONET ADMs
2,500 SONET rings
50+ colocation facilities
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13. Unique Broadband Wireless Capabilities
Broadband Wireless coverage in 80 metropolitan markets
Expanded Network Coverage
with Broadband Wireless
28 GHz-31 GHz (LMDS)
broadband wireless spectrum
Supports Dedicated Internet
Access, Ethernet and Private
Line at speeds from 10 – 800
Mbps
Ideally suited for business
continuity/redundancy, campus
and metro networks or
locations without fiber network
access
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14. Global Reach
Global service delivery to more than 40 countries on five continents
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 14
15. CONNECT
COMMUNICATE
Solutions Built Around Your Business MANAGE
PROTECT
OPTIMIZE
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16. XO Services Portfolio
A complete portfolio of IP communications and managed network services
Voice Services VoIP Services Network Services Hosted IT Services
Dedicated Internet
Local XO IP Flex Web Hosting
Access
Ethernet
Long Distance XO IP Flex with VPN Cloud Backup
Point-to-Point, Hub, Access, VPLS
MPLS IP-VPN
Conferencing XO SIP Hosted Exchange
Applications Performance Management
Contact Center/IVR XO Enterprise SIP XO IP Flex with VPN
XO Enterprise Cloud
XO Connect Private Line
Communications
XO iPBX Wavelength
XO Anywhere Collocation
Broadband Wireless
Cloud & Managed
Security
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17. Solutions Built Around You.
… and solutions to support your mission-critical business applications
Seamlessly Improve Simplify and get Ensure the Increase your
COMMUNICATE
PROTECT
CONNECT
OPTIMIZE
MANAGE
connect all of communications better control integrity, perform business
your locations between with managed ance and security performance with
regardless of size offices, customers solutions and of your managed network
or location with a and partners with professional company’s and applications
broad range of next generation IP services that mission-critical performance
cost effective and voice and unified allow you to applications, infor solutions that
scalable high communications dedicate more mation and accelerate the
performance data solutions that resources on your network with speed of your
and IP networking help your core business. managed mission critical
services. business operate security, private applications and
more efficiently data networking networks.
and increase and business
productivity. continuity
solutions
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18. XO Customer Ecosystem
World-Class Installation Customer Care Business Center
Local XO Technicians Nationwide 24x7 Professionals Online Account Management
People & Support
Enabling Your Business Applications
Communicate
Connect IP Flex | IP Flex with Optimize
DIA | Ethernet | MPLS
VPN | XO SIP | Manage Protect Applications
Solutions Built IP-VPN | IP Flex with
XO Enterprise SIP | MPLS IP-VPN | IP Flex
Business Continuity | Performance
XO Enterprise Cloud with VPN | iPBX |
Around Your VPN | Colocation |
Communications | XO Hosted IT Services |
Managed Security | Management |
Private Line | Cloud Security | Cloud Hosted IT Services |
Business Needs Wavelength |
Anywhere | Contact Cloud Backup |
Backup Professional Services
Center | Local Voice| Professional Services
Broadband Wireless | Lifecycle Services
Long Distance | Audio
& Web Conferencing
Innovative Solutions Engineering
Solutions Design Solutions Analysis, Design and Implementation | Professional Services
XO IP Network
World-Class Network Terabit Routing Core | 28 Billion VoIP minutes Annually
Infrastructure XO Transport Network
19,000 Route Miles | Multi-Terabit Capacity Coast-to-Coast
Unparalleled Network Ethernet Fiber Wireless Copper
Ethernet access to 5M+ 1 million metro fiber Spectrum covering 95% of
Access Options 950 ILEC collocations
business locations miles, 3,000 on-net buildings top markets
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19. CONNECT
Seamlessly connect all of your locations regardless of size or location
with a broad range of cost effective and scalable high performance data
and IP networking services.
Click to learn more about…
Dedicated Internet Access
MPLS IP-VPN
IP Flex with VPN
Ethernet
Private Line
Wavelength
Colocation / Data Center
Broadband Wireless
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20. COMMUNICATE
Improve communications between offices, customers and partners with
next generation IP voice communications solutions that help your
business operate more efficiently and increase productivity.
Click to learn more about…
IP Flex
SIP Trunking
Enterprise SIP
Enterprise Cloud Communications
iPBX
XO Anywhere
Contact Center & Interactive Voice
XO Connect
Conferencing
Local & Long Distance
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21. MANAGE
Simplify and get better control with managed and professional services
that allow you to dedicate more resources on your core business.
Click to learn more about…
MPLS IP-VPN
iPBX
Professional Services
Hosted IT Services
Cloud Backup
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 21
22. PROTECT
Ensure the integrity, performance and security of your company’s
mission critical applications, information and network with
secure, private data networking, hosted IT and business continuity
solutions.
Click to learn more about…
Business Continuity Solutions
Cloud & Managed Security
MPLS IP-VPN
Collocation / Data Center
Cloud Backup
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23. OPTIMIZE
Increase your business performance with hosted IT and managed
network solutions that accelerate the speed of your mission critical
applications and networks.
Click to learn more about…
MPLS IP-VPN
XO Ethernet VPLS
Applications Performance
Management
Lifecycle Services
Professional Services
Hosted IT Services
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 23
24. ACCOUNT TEAM
SOLUTION DESIGN
An Unrelenting Focus on
Delivering Exceptional Customer Service INSTALLATION
CUSTOMER CARE
ONLINE TOOLS
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 24
25. XO Customer Experience
A superior experience through a higher level of attention and support
than what most other service providers offer
Account
Executive Consistent customer experience
Account
Designated points of contact
Solutions
Relationship
Engineer
Smooth implementation for every XO
Manager
service
24x7 Customer Care representatives
Customer
Web-based customer resources and
XO tools for managing your account and
Business CI Team services
Center
24x7
Customer
Care
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26. XO Customer Experience
Dedicated Account Management Throughout Your Entire Lifecycle
Account Your dedicated account
Executive representative responsible for
new services
Solutions Responsible for the design of
Engineer
your overall XO solution
Serves as your POC during
CI Team installation & coordinates
activation of your services
Customer Your 24x7 resource for billing
Care and service issues
Your dedicated Account
ARM Relationship Manager for
overall account management
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27. XO Solutions Engineering
Innovative Solutions Design Through Our World-Class
Solutions Engineering Organization
• Each XO solutions engineer averages more than 17
years of experience
• All of our sales engineers have at least one Cisco
certification with multiple CCIE certifications
Analysis Design Implementation
Develop an XO solution Ensure what is designed
Provide an accurate and that is can be implemented and
responsive analysis of functional, scalable, futu supported flawlessly to
your business needs re-proofed, and cost- ensure our customers a
effective perfect experience
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28. XO Customer Care & Support
Unrivalled Customer Care & Support
270 Customer Care representatives located in six cities
XO Care Center - Dallas, TX across the country managing more than 200,000
customer contacts every month
XO Care Center - Nashville, TN 80% of incoming calls are answered in 20 seconds or less
Highly-trained Network Operations Center
XO Care Center - Sandy, UT
engineers, technicians and personnel providing proactive
network management, maintenance monitoring and
notification
XO Care Center - Lone Tree, CO
XO Care Center - Saginaw, MI
XO NOC - St. Louis, MO
XO NRC – Lone Tree, CO
XO Care Center - Wyomissing, PA
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29. XO Business Center
Online Tools to Manage Your Account Anytime, Anywhere Through
the XO Business Center
Billing & Account Management
• View, download and analyze bills and call detail reports
• Pay bills online via credit card or debit from your bank account
• Set up Autopay so bill payments are automatically deducted each month
• Change billing address online
• Sign up for paperless billing and email payment reminders
• Designate four account access levels (including Master Administrator)
Customer Care
• Initiate trouble tickets online 24/7
• Email requests or issues directly to a Customer Care agent
• Review current trouble ticket status or get notified by email
• Receive network outage and proactive maintenance notifications
• Take advantage of Customer Care on Twitter - @XOCare
XO VoIP Customer Features
• Configure features for each phone line with Online Feature Management
Usage Statistics & Web Site Maintenance
• Monitor throughput on each Internet access circuit
• Update your Web site online
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30. XO Differentiators
The Right Network – XO has the network reach to support you
wherever you are, with the flexibility, performance and scalability your
business requires
Solutions Built Around Your Business – XO offers a broad range of IP
communications and networking services and solutions built around
the needs of your business
The Best Customer Experience – XO is focused on your business, with
dedicated people, support and systems to ensure you have constant
access and control over your services
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31. Why Customers Choose XO
High-performance network with extensive nationwide reach and
dense metro coverage, and a broad portfolio of IP communications
and managed network services
The need for a superior customer experience and a higher level of
service than what they are getting from incumbent telecom providers
Uniquely positioned to support customer locations of all sizes
The expertise and flexibility to support customers in any stage of the
technology lifecycle
A provider that can handle all or a portion of a customer’s business
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32. CONNECT
COMMUNICATE
MANAGE
PROTECT
OPTIMIZE
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Notes de l'éditeur XO is a trusted provider to many of the largest companies in major vertical markets. We serve customers in many markets, but have developed expertise in serving businesses in Financial Services, Government/Education, Healthcare, Professional Services, Retail and Technology. All of our solutions are supported by our nationwide network and our exceptional customer experience.With more than 1.1 million miles of total route fiber and 3,000+ On Net Fiber Lit buildings, the XO network meets the needs of the most demanding customers. XO’s network is comprised of the very latest industry technology and advances in DWDM/optical switching and supports terabit speeds nationally. Significant nationwide and metro networksTier 1 network, fully peered with all major IP networks18,000 route mile XO-owned nationwide inter-city fiber network and 1 million metro fiber miles3,000 On-Net BuildingsHigh-capacity transport and IP networksIncreased IP network capacity by 100% in 2008 with Terabit-capable IP networkIncreased transport network capacity by 200% between 2006 and 2007 with 1.2 Terabit transport networkExtensive reach through fiber networks and fixed wireless and Ethernet over copper capabilitiesConnecting 75 major metropolitan markets. XO’s fixed wireless solutions support carrier class service in excess of OC3 speeds with accompanying SLA’sEthernet services available at more than 500,000 business locationsFurther XO has fixed wireless licenses covering 95% of the top U.S. business markets.. XO is uniquely positioned to provide businesses across all market segments thorough communications solutions that spans the continuum from simple connectivity through managed services that include life cycle optimization. While our competition continues to stratify businesses and move support further away from the customer, our seasoned sales and support teams are in your markets with a singular focus on providing the best customer experience in the industry. Let XO Help you: Connect all of your locations over XO’s high performance nationwide network;Communicate efficiently and cost-effectively, both within your company and with customers and partners, leveraging XO advanced VoIP services.Leverage the power of Unified Communications and Collaboration tools to meet with critical business partners across your company’s ecosystem to improve productivity.Manage your networks so you can focus on your core business.Protect your critical information assets so you can be assured you are protected from the many ways an information breach can cost an organization.Optimize your networks and IT infrastructure for superior performance, user satisfaction, and on-going cost-saving. Connect all of your locations regardless of size or geography with a broad range of cost-effective and scalable high-performance data and IP networking services including Dedicated Internet Access, MPLS IP-VPN, Ethernet, Private Line and Wavelength at speeds from T1 to 10 Gbps. Recognized in 2009 by Frost and Sullivan for its leadership in Ethernet over Copper, XO has the largest deployment of Ethernet over copper services in the industry. XO has a full suite of voice telephony solutions ranging from traditional TDM services to fully converged IP telephony solutions leveraging the connectivity platforms detailed above. XO has won multiple Internet Telephony awards, including their Excellence award and Product of the Year award for our IP Telephony solutions. XO offers solutions that range from full outsourced IP telephony, eliminating capital expense and administrative overhead, to simple IP trunking for clients who want to own and manage their own equipment infrastructure.XO Anywhere is a powerful Unified Communications tool that allows your remote and on-the-go workers to work from anywhere as if they were in the office. It simplifies communications for mobile workers with a single Flex number that makes it easier for customers and co-workers to find them. It ensures on-the-go workers never miss important calls. From a single location to hundreds of geographically dispersed offices, XO has a service to meet your needs. When you are ready to look at a converged platform leveraging a world class IP infrastructure, we can transition you seamlessly and painlessly. Let XO serve as an extension of your Information Technology team and help manage your networks. XO’s professional services organization can help design, install and manage your company’s end-to-end voice and data networking and hosted IT needs, 24x7, so that you can focus critical resources on your core business. XO can help protect your networks, applications and information with Managed Security Solutions, private data networking, hosted IT services and a broad range of business continuity solutions to help protect your network, applications, information and maintain communications during a minor or major event. A company’s communication needs are ever changing with expanded use of certain applications and introduction of new applications. These changes have significant impact on the demands on your corporate network. XO provides the tools to help your business optimize the network and application performance as needs change.XO’s Application Performance provides the information necessary to ensure applications are running at the highest levels of performance and that you are getting the most out of your Application and network investments. Further, XO provides an entire suite of Hosted IT Solutions that allow you to further optimize your operations. By leveraging XO’s shared carrier class infrastructure, you engineer cost out of the network by eliminating administrative and technology refresh costs, while achieving performance enhancements and redundancies that would be cost prohibitive to achieve on a stand-alone basis.