Intranet governance - dull but necessary

Intranet Governence Jason Buck Web, Digital and Communications professional www.TheLongDog.co.uk

Jason Buck ,[object Object],[object Object],[object Object]

Why bother? ,[object Object],[object Object],[object Object]

Little gems – emergency contacts ,[object Object],[object Object]

This session ,[object Object],[object Object],[object Object]

It depends ,[object Object],[object Object],[object Object],[object Object],[object Object]

Some common symptoms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Little gems – we have no intranet Actual intranet site map, where client claimed there was no existing intranet Tacit knowledge Notice board Company website Staff directory Shared drives My Documents Business Hobby sites

Some common reasons ,[object Object],[object Object],[object Object],[object Object]

What ’ s your intranet for? ,[object Object]

Governance structures ,[object Object],[object Object],[object Object]

Central ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Central (small intranet) Subject Matter Expert Subject Matter Expert Subject Matter Expert Subject Matter Expert Subject Matter Expert Subject Matter Expert Subject Matter Expert Subject Matter Expert Intranet Manager

Central (large intranet) Intranet Manager Director Subject Matter Experts and rest of organisation Content producer / editor Content producer / editor Graphic & multi media designer Developer / technical support

Devolved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Devolved Content producer(s) / Editor(s) Intranet Manager Director Intranet Section Manager Intranet Section Manager Intranet Section Manager Intranet Section Manager Departmental Subject Matter Experts Departmental Subject Matter Experts Departmental Subject Matter Experts Departmental Subject Matter Experts

Viral ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Viral Intranet supporter Subject Matter Expert Subject Matter Expert Subject Matter Expert Intranet Champion Director Intranet supporter Intranet supporter Subject Matter Expert

People, skills roles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Role / responsibilities for intranet managers / publishers

Core team skills ,[object Object],[object Object],[object Object],[object Object],[object Object]

Little gems – zombie hoards ,[object Object],[object Object],[object Object],[object Object]

Processes and policies (1 of 2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Processes and policies (2 of 2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Processes and policies (summary) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Little gems –value of governance Example of measuring success with task completion improvement waste reduction Year 1 Year2 change Total number of occurrences the intranet is used (user sessions per annum) 5839554 6991005 20% Total time spent on intranet (man-years) 551 624 13% Average cost per employee (per annum) £32,500 £33,638 3.5% Total cost of employee time spent using the intranet (per annum) £17.9m £21.0m 17% % Effectiveness (ability to complete a task online) 50 78 56% % Efficiency (right first time) 39 55 41% Cost of time wasted due to ineffectiveness £8.9m £4.6m -48% Cost of time wasted due to inefficiency £5.5m £2.1m -62% Total waste £14.4m £6.7m - £8m Overall reduction -53%

Summary ,[object Object],[object Object],[object Object],[object Object]

Thank you ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Intranet governance - dull but necessary

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