We live in a digital world where your potential donor can be targeted by up to 5000 marketing messages a day. The best way to cut through the noise is to tell amazing stories to capture their heart. It may sound simple, but digital storytelling is something that nonprofits continue to struggle with.
Join Ben Wong, Creative Director at Blackbaud’s Interactive team, to learn how you can craft your stories to inspire your users to take action.
In this webinar you’ll learn:
The fundamentals of creating a story
How to invite the audience to participate in the story as the hero
How to create your brand story architecture
Tools and platforms to tell your story
6. The last 10 years has seen an incredible increase in
CONTENT CONSUMPTION
Launched in 2005
4 billion views per day
Launched in 2006
500 million Tweets per day
iPhone 3G released in 2008
Broadband speeds go mobile
802 million daily active users
609 million on mobile devices
52% use email on mobile
Nonprofits see high open-rates
THE CONTENT FEEDERS
7. “In the last 2 years, we’ve seen more content produced
than in the last 50 years combined.”
7
10. 01
INTRODUCTION
02
CONFLICT
03
CLIMAX
04
RESOLUTION
THE STORY ARC
Sets the scene, introduces
the protagonist and
defines the status quo.
Interrupts the status quo
and creates a conflict with
the protagonist.
Brings the audience to the
peak of the tension,
where the protagonist is
taking action to resolve
the conflict.
The new status quo, where
the audience sees the
results of the protagonist’s
actions.
16. 16
Other nonprofits need to work harder to
present the conflict in a way that is easy
for the audience to relate to.
Use simple language.
Avoid jargon at all costs.
17. Conflict tip
• Use simple language to explain the situation
17
If the antagonist isn’t obvious,
make it larger than life.
20. 20
Who is the hero of your story?
• The organization?
• The beneficiary?
• The audience?
Image Source: The Neverending Story
21. –Jeff Brooks, TrueSense Marketing
“Donors ask themselves, how do I matter? How am I
going to give back for all that I’ve received in life?
If your stories help them answer that question, you’re
really doing fundraising. ”
21
22. 22
LET THE AUDIENCE BE THE HERO
• Invite the reader into the story
• Present a clear call to action
• Your story should be a ‘choose your own adventure’ story
Image Source: The Neverending Story
23. 23
Use the word ‘YOU’
Let the user be the hero
State the goal
www.feedingamerica.org
24. • What is the new status quo?
• Who benefits from the story?
• How should the audience feel?
Image Source: Birthdays For All 24
Arriving at the resolution
25. –Shawn Coyne, The Story Grid
“Like an organic structure, a Story has a base set of internal
materials that integrally combine to form self contained
units of mini-story which in turn combine to form even
more complex systems”
25
31. 31
• All of your nonprofit stories should be
derived from the core brand story.
• This is how you explain your nonprofit
mission to strangers
• Make sure your all your staff and volunteers
are telling this story with consistency
Start By Crafting Your Core Brand Story
32. – Liz Wainger, President Wainger Group Communications
“Nonprofits often struggle for funding, volunteers, and
other resources. It’s because they are unable to
effectively communicate their vision, purpose, and
value to their communities.
!
They make lists of their programs but don’t articulate
the bigger change that the nonprofit strives to bring
about in the world.”
32
Huffington Post - Why Every Nonprofit Needs A Manifesto
33. “It's hard not to think about water today. In the
western world, we face growing concerns about
our stewardship of the world's most precious
resource. There's talk of shortages, evidence of
reservoirs and aquifers drying up, and of course,
plenty of people who simply don't care.
!
But forget about us.
!
Most of us have never really been thirsty. We've
never had to leave our houses and walk five miles
to fetch water. We simply turn on the tap, and
water comes out. Clean. Yet there are 663 million
people on the planet who don't have clean water.”
33
www.charitywater.org/about/mission.php
45. 45
S
SHORT STORIES
Why?
• To keep in touch with your audience with high
frequency when time is limited
When?
• During an event
• When a program or service is being delivered
• When something is happening in real-time
• When you’re busy
What and Where?
• Short status updates, photos, short video
• Facebook, Twitter, Instagram, Vine, Periscope, Snapchat
46. 46
MEDIUM STORIES
Why?
• To keep audience informed of your activity
• To show stewardship
When?
• After a recent event
• When there is a news update
• When giving thanks
What and Where?
• Blog post, longer status update, video, email
• Your website, Facebook, YouTube, Tumblr,
SoundCloud, Pinterest
M
47. 47
LONG STORIES
Why?
• To explain a mission, program or concept
• To engage users with richer content
When?
• When introducing your organization for the
first time.
• When you need to educate the audience
What and Where?
• Long form content, integrate audio and video
• Your website, YouTube, Medium, Exposure,
SoundCloud
L
50. 50
• The brain processes visuals 60,000 times
faster than text
• Strong visuals invoke a visceral reactions
• Visual content increases engagement e.g.
more shares, likes, comments
VISUAL STORYTELLING