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DIGITAL PLATFORM:

Ways to Flood your Website with Traffic
and Get Noticed in a Noisy World


Rico BURAGA
eMarketing Specialist
eMarketingConsult.com
@RicoBuraga




Digital Marketing Strategy Seminar
Asian Institute of Management
123 Paseo de Roxas, Makati City 1260, Philippines
About Rico BURAGA
An eMarketing Specialist            eMarketingConsult.com
                                    A full service digital marketing agency. Get fresh
                                    customers, not just leads. eMarketingConsult.com is
                                    the easiest way for global and locally focused
                                    businesses to reach new customers online.

My philosophy:                      1. make marketing people love
                                    2. create content people want
                                    3. always stay current


Educational Background:             Undergraduate- Economics (Specialization: Marketing
                                    and Price Analysis), U.P. Los Baños

   guru „a religious leader or teacher in the Hindu or Sikh Los Baños
                                 Graduate- Management, U.P. religion or,
   more generally, a person who International Development, GSID- Nagoya University
                                 is respected for their knowledge of a
   particular subject and who gives advice‟
E-marketing trainer and          - 7 years relevant digital marketing experience. Majority
consultant self-proclaimed guru clients are SMB‟s in United States, Canada, U.K. and
 I’m not a
                                 of
                                    but a Marketing Enthusiast. For
                                 China (jewelry, webhosting, automobile parts, self-help
 learning is never cumulative, it is a movement of knowing which has
                                 tools, consumer electronics, non-profit , political
 no beginning and no end.
                                 campaign, retail and financial products).
                                    - UN Online Volunteer
The basics of promoting any business, whether it
is web-based or brick and mortar, are pretty
standard:

  a. Provide a quality product or service that will result in happy
  customers. Happy customers increase word-of-mouth advertising
  for you, and also result in repeat business.

  b. Remember the old adage, “the customer comes first.” While
  there are some people who you will never be able to satisfy no
  matter what you do, you can save yourself from negative feedback
  and thread posts by offering timely, responsive customer service,
  and making things that go wrong (because they do) right to the
  best of your ability.

  c. Offer added value or bonuses, where you can – things that your
  customers cannot get from your competition. One of the best is
  referral bonuses – when one of your customers sends another
  customer to you, reward them in some way.
How long do you have to engage
a site visitor?
                  ►   50 milliseconds

                      ►   2 seconds?

                      ►   7 seconds?




             Source: www.clickdensity.com
2013: Top 28 digital marketing tips

          Tips          Watch out for…
1. Strategy       OVP
2. Analytics      GA, Bounce rates
3. Findability    AB, MVT
4. Persuasion     Cialdini, GCO

5. SEO            GWT, SEOMoz, GT

6. Automation     Aweber, MailChimp, Office
                  Autopilot & etc.
Case study -
 Online                      ► One of the UK‟s leading nationwide laser eye
adverts                        surgery clinics treating over 100,000 UK patients
                             ► One of the biggest advertisers on the UK Internet

                                             Email

                                                                          Consultation
                  Web site                                                   booking




                                 Database


                                                           Consultation




   Awareness                     Maintain share of voice
                                                                               Treatment
        Brand                     Drive purchase intent
  favourability
                                     Engage with brand
    Purchase                               personality
 consideration
                                   Product reassurance
1. Strategy
Tip #1 Create website mobile and tablet
version (responsive design)


 2 major problems we face in a multi-screen world




 5 strategic approaches to deal with these big-picture trends




 mobile web design best practices that dig deep into the details
of execution
Don’t believe it? Here are 6 reasons m-dot websites are a
dead end:

   a. Hurts your search engine optimization (SEO)

   b. Slows your website performance with DNS lookups and
   redirects

   c. Results in subdomain spaghetti and heightens the device
   diversity problem


   d. Erodes social media sharing because of misdirection


   e. Undermines email sharing between devices


   f. Clashes with the philosophy of the web
How do you measure website marketing success?




Chaffey et al., Internet Marketing, 3rd Edition © Pearson Education Limited 2007
Tip #2 - Defining your OVP
► Core    brand proposition = eMarketing Mix:
  ► Who you are?
  ► What you do?
  ► Where you doit?
  ► What makes you different?
► OVP     - Online Value Proposition
  ► Reinforces core brand proposition and credibility,
   but messaging shows:
  ► Value that a site visitor get from your online brand
   or campaign that…
      ►   They can‟t get from you offline?
      ►   They can‟t get from competitors?
  ►   Communicate message forcefully:
       online and offline
Does your message stand out?




      http://www.useit.com/alertbox/banner-blindness.html
Examples of Nielsen’s tests
What do you notice?




         Source: Etre (www.etre.com)
Amazon exploits top-left, top-right




          Source: Etre (www.etre.com)
Tip #3 Web usability
 Myths:


  a. Usability testing is pointless because we won‟t make changes
  anyway


  b. It will just get overruled through „design by committee‟


  c. It takes too long


  d. It costs too much


  e. It‟s impossible to convince management to run tests
f. My site is perfect, there is no need to test


g. It‟s impossible to show the value of testing


h. Users don‟t care about usability


i. You need an Human Computer Interaction degree to
understand usability


j. Designers already know what they are doing, they don‟t need
to run usability tests
k. I‟ve already tested my website in the past, there is no need to
test again


l. It‟s too difficult to get started
Usability Testing Tools


A Paper and Pencil      Mechanical Turk
Concept Feedback        Morae
Chalkmark               Open Hallway
Clickheat               Silverback
ClickTale               Simple Mouse Tracking
Clixpy                  Usabilla
Crazy Egg               UserFly
Ethnio                  UserTesting.com
Feng-GUI                UserVue
Five Second Test        Google Analytics
Feedback Army           Google Website Optimizer
Loop11                  Website Grader
Ultralase home page
                                   Run-of-Site
           Customer-centric copy
                                     Signup
            Questions answered




Outcomes
    +
  OVP
Tip #4 answer the visitors questions
           Ad                  Standard landing page




   Interstitial landing page
Conversion Rate Optimisation (CRO)
   most e-marketing professional have design or PPC background but in
   CRO this is where rocket scientist meets the internet marketer



  a. Determine the rules of the game and how to win it



  b. Understanding existing traffic sources



  c. Understand your visitors



  d. Study your market place



  e. Expose the hidden wealth of your business
f. Create your experimental strategy




g. Design your experimental web pages




h. Carry your experiments in your website




i. Transfer your winning campaign in other media
Tip #5 Content marketing
 Advance Blogging Tips:


  a. Start with pillar articles for each category on your blog


  b. Create “specialty articles” for each tip within your “pillar
  articles”

  c. Strategically interlink your pillar articles and specialty articles



  d. Point pillar article to a “squeeze page”


  e. Implement this strategy for each pillar article in each category
Tip #6 Use social media              (Branded niche or vertical
communities)

  Social Networking Tips for 2013:


   a. Make sure your social profiles are complete and up to date.


   b. Cross promote your social profiles.


   c. Check your email contacts for new people to connect with on
   social networks, and do this periodically.


   d. Stop buying followers and fans.


   e. Use Google Analytics to measure your social media efforts.
Facebook Tips:


 a. Use the official Facebook buttons on your website.

 b. Take advantage of custom tabs on your Facebook page.

 c. Experiment with Promoted Posts, Sponsored Stories, and
 regular advertising.

 d. Go beyond Facebook Insights

 e. Get alerted when your favorite fan pages have updates.

Twitter Tips:

 a. Make sure your profile is updated to the new look – and is still
 legible.

 b. Manage your Twitter relationships in less time.
c. Start promoting your accounts and tweets with Twitter
  advertising.


  d. Land great clients by tweeting with them.


  e. Keep track of your follower trends.


Google+ Tips:


  a. If you‟re a local business, encourage reviews on your Google+
  local page.


  b. Share most updates publicly. And share the most important
  ones publicly and add specific circles
c. Take advantage of Google+ authorship.


  d. Use the official Google+ badge on your website.


  e. Add the +1 button to your website and its content.


LinkedIn Tips:


  a. Take advantage of the new company page design.


  b. Post updates to your company page.


  c. Encourage people to endorse you based on your skills.
d. Add additional details to your LinkedIn profile.

 e. Try highly targeted LinkedIn advertising.


Pinterest Tips:


 a. Thank those who pin images from your website.

 b. Make sure no one is using your images without giving you a
 link back.

 c. Schedule your pins.

 d. Use the Pin It button next to shareable images on your
 website.

 e. Localize your Pinterest page.
YouTube Tips:



  a. Set up Playlists.



  b. Play with the Annotation feature.



  c. Use the Bulletin feature – carefully.



  d. Share each video you upload to your other social outlets.



  e. Name your video file with relevant keywords before you upload to
  YouTube.
f. Title your movie with catchy keywords AND BE SURE TO DO YOUR
RESEARCH.


g. Fill out the video description with at least 2 - 3 paragraphs of text.



h. Put all the keywords from the title and description in the "tags"
section.


i. Share your video with all your friends - quickly!



j. Make a video response to an already popular video on YouTube.



k. Encourage sharing, allow comments, video responses and embedding
of your video.
l. Embed your new video prominently on your website to create 2 way
traffic.




m. Have your fellow bloggers reference or embed the video on their
site as well.
Tip #7 If you have a campaign fund,
consider online advertising
  a. Affiliate Advertising (e.g. Linkshare.com, Commission Junction,
  ShareASale)

  b. Cost-per-Click (CPC)/Pay-per-Click (PPC)- (e.g. Google
  Adwords)

  c. Cost-per-Mil (CPM)/Cost-per-Impression (CPI) (e.g.
  Chitika.com)

  d. Pay-for-Performance (P4P)- (e.g. MediaTrust.com)


  e. Sponsorship- (e.g. sponsor a blog)
f. Search Retargeting




   i. Start with long windows, refine to shorter windows




   ii. Analyze recency by vertical and campaign




   iii. Analyze recency by keyword type




   iv. Adjust based on your goals
Tip # 8 Developing your local marketing
strategy

  Take some time to think about your local area and the people and
  businesses within it.



  You need to identify where the majority of your target market is; think
  about the type of people and businesses that are most likely to buy your
  products. Pinpoint those regions and focus your local marketing efforts
  on those regions.




  Breakdown your target market into distinct groups and develop
  campaigns to target each group. Consider the general public, local
  businesses, key stakeholders in the community, events and fairs, and
  community groups. How will you reach each group? Create a timeline for
  rolling out your strategies.
Tip #9 Use run-of-site Sign-up and OVP
messages




           OVP = Online Value Proposition
Tip #10 – Target using personas
For each persona, assess preferences for:
 Platforms
  (web, email, mobile)
 Platform usage (hours)
 Content consumption:
    General site types &
    category-specific
 Social media - content
  creation & participation
 Search behaviour
 Trusted brands
2. Analytics
Tip #11. Reduce your bounce rate
                                                         20% = Great

                                                             40% = OK

                                                         60% = Spam




► “Percentage of visitors who enter the site and
  who then immediately exit”
► Should benchmark for different:
    ►   1.   Digital channels (Search, ads, direct, email)
    ►   2.   Different sites, placements or search terms
    ►   3.   Creative
    ►   4.   Different landing pages
Tip #12 - Tune your
www.google.com/analytics/
► 1. Define conversion goals (including value) & funnels
► 2. Define unique pages (e.g. remove Session IDs from
  URLs)
► 3. Setup filters (e.g. new visitors only, paid search,
  campaigns)
► 4. Put campaign tracking tags in place


Variable       Meaning

utm_campaign   The name of the marketing campaign, e.g. Spring Campaign.

               Media channel (i.e. email, banner, CPC, etc).
utm_medium
               What is the „distribution method‟ that is used to get our message out to our clients?

               Who are you partnering with to push your message. A publisher, or for paid search Google,
utm_source
               Yahoo, Live Search,
               The version of the ad (used for A/B testing). You can identify two versions of the same ad using
utm_content
               this variable.
               The search term purchased (if you‟re buying keywords).
utm_term
               This is not always used and is NOT included in the above example.
3. Findability
Tip #13 - Use Scent trails
                          Do you have the right scent?




     Tip: Use customer-centric language, Especially in nav labels and page headings
Tip #14 AB Test
   Which is best? - „Clean‟ or „Cluttered‟
Tip #15 Use Multivariate testing?
Tip #16 TIMITI = Flexible web layouts
Tip #17 Use secondary navigation to
highlight next steps
4. Persuasion


 Persuasion
  Credibility +
  6 “weapons of influence”
  • Reciprocity
  • Commitment and
     consistency
  • Consensus
  • Affinity
     (Liking & credibility)
  • Authority
  • Scarcity                  See: http://en.wikipedia.org/wiki/Robert_Cialdini
Persuasion principle 1: Credibility

►   1. Presumed
    General assumptions in
    the mind of the perceiver

►   2. Surface
    Simple inspection or
    initial first-hand
    experience

►   3. Reputed
    Third party
    endorsements, reports or
    referrals
►   4. Earned
    First hand experience
    that extends over time

                                www.euroffice.co.uk
2. Reciprocity
                    Tip #18

                 Offer valuable,
                      exclusive
                     content or
                 offers and your
                   audience will
                  remember you
                       and be
                    indebted to
                        you.
3. Commitment and consistency
                                                 “Get
                                        initial commitment”

                                     “Set their alarm clock”:

                                           Tip #19
                                        Provide reasons
                                               to
                                           Regularly
                                            Return




Q. How can you highlight reasons to return to the site (which labels)?
Apply RF(M) analysis
      Recency
    (Date of Last Visit)


                                                                                             88% of
       “Fresh”                                                                            “Loyal Stars”
   (Been in last 3 weeks)                                                                 Use the forum




       “Stale”
   (3 weeks – 3 months)




      “Rotten”
    (> 3 months old)




                            “Tried It”        “Regulars”         “Loyal”
    Proportion using        (Once or Twice)     (2-5 times)   (More than 5 visits)      Loyalty
    community tools                                                                  (Number of Visits)
4. Consensus and social proof


                         Tip #20
                     Use independent
                       accreditation

                     Your audience
                       will believe
                         others
                     more than they
                         believe
                           you!
Social media can help
with conversion and SEO
                          www.addthis.com
5. Affinity (liking)


                         People
                            are
                        persuaded
                             by
                           other
                          people
                           they
                           like.
        Anne Hathaway
Persuasion
                      means to
                     win others
                      over, not
                      to defeat
                        them.




Scarlett Johansson
Does SEX still sells?
6. Authority


               Show off
                 your
               Authority,
               Expertise
                  and
                Status
7. Scarcity    Loss is
                more
              powerful
              than gain


                 Show
                 site
               visitors
              what they
                could
                miss
Tip #21 Webify your copy
The most common online copywriting mistakes
►   Copy not customer-centric (Use the “You Test”)
►   Not appealing to diverse audiences

►    Not highlighting your unique benefits
►    Making copy too long

►    Not chunking copy
►    Not engaging at start of para

►    Not using sub-heads
►    Not highlighting related content

►    Not integrating hyperlinks
►    Hyperlinks at start, middle and end
5. Search Engine Optimisation
(SEO)
Tip #22 Search engine optimization…white-
hat

 a. Find the best keywords for the product or service you offer by
 considering how relevant they are to site content and how likely
 folks are to use them while searching for products similar to yours.
 You can get some help with this from a couple of different tools
 that do this for you: (1) WordTracker; and (2) Keyword Research ,
 both of which offer free trials before you buy.


 b. Ensure that your page titles start with targeted keywords, and
 that your permanent body copy is keyword rich. Repeating
 keywords throughout your copy may lessen the quality of your
 writing style (most of us who write tend to shy away from
 redundancy), but will ultimately pull in business, so there is a
 small trade-off here.
c. When using graphics and pictures, make sure that you include
captions and that your captions are keyword rich.




d. Include a site index which is formatted so that each index entry
acts as a link back to a page on your site.



e. Make sure that your website‟s filenames and directories are
named with keywords.
Tip #23 Controlling your messaging in
the search results page
                                                      Paid listings -
                                                     Pay Per Click (PPC)




  Natural or organic listings -
 Search engine optimisation (SEO)

                                    <meta name=“description = > tags
          <title> </title> tags          Or Snippets from page
                                           Or www.dmoz.org
Controlling messaging through document meta
data
  Google
                          <title> tag


  SERPS
                           <meta name> description tag + snippet

  .HTML
  Source              1
  “View                                          2
  Source”
                                                 3




  Visible             5 - <h1><h2>
  page
                4
Practical tip
To evaluate use search syntax:

site:domain.com + <keyphrase>
Tip #24 Analyse target keyphrases




    Tip: Use the Google keyword tool to inform copywriting:
    https://adwords.google.com/select/KeywordToolExternal

                                    Source: OneStat.com
Which SEO ranking factors should I
focus on?
 ►   On page:
      ► 1. <title> tag = 4.9/5
      ► 2. Meta name description = 2/5
      ► 3. Meta name keywords = 1/5
      ► 4. Keyword frequency and density = 3.7/5
      ► 5. Keyword in headings = <h1> = 3.1, <h2> = 2.8
      ► 6. Keyword in document name = 2.8


 ►   Off-page
      ► More backlinks (higher PageRank)= 4/5
      ► Page assessed as a hub = 3.5/5
      ► Page assessed as an authority = 3.5/5
      ► Link anchor text contains keyword = 4.4/5
      ► Link velocity (rate at which changes) = 3.5/5



          See http://www.seomoz.org/article/search-ranking-factors
Tip #25 Use footer links and
primary nav for SEO




            Home page




  Tip: Ensure primary and secondary
 Navigation labels include keyphrases
             within anchor text         Current accounts page
Tip #26 Create link-bait?
Tip #27 Automate some e-marketing
processes




     Increased adoption is made possible through
     low-cost email systems like Aweber, MailChimp
     and Office Autopilot.
Are you using Google Webmaster tools?




►   Reasons for using and distributing diagnosis:
    ► Crawl errors
                                                   Practical Tip:
    ► Search query performance                    Essential to use:
                                           relevant anchor text for linking
    ► Internal and external link reports               pages
                                                    within copy
So… is your site successful?

Tip #28 – Answer the 4 key customer
questions

       Can you locate                                Is the content what
     Are you answering these questions through Psyma?
        what you are                                   you want?  
       looking for? 
      How satisfied are my visitors?
      What are my visitors at my website to do?
      Are they completing what they set out to do?
      If not, why not?
      If yes, what did they like best about the online experience?
                                                     Can you interact
                                                    as you want?  
          Are your
     needs anticipated 
                                                       Will you make
                                                      repeat visits? 
Thank you and Good Luck!

► Follow   me on Twitter:
  ►@RicoBuraga
► Facebook    me at:
  ►Facebook.com/Rico.Buraga
► Subscribe
          to eMarketing Mixology, weekly
 updates on what„s new in E-marketing
  ►http://emarketingconsult.com/blog/
► Myvirtual business card at:
   http://rico.emarketingconsult.com
At eMarketing Mixology we believe that knowledge should be shared - freely and openly, not
restricted.

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References:



 Chaffey, Dave. (2012). Digital Marketing: Strategy, Implementation
 and Practice, 5th Revised edition. Pearson Education.



 Kaushik, Avinash. (2009). Web Analytics 2.0: The Art of Online
 Accountability and Science of Customer Centricity. Sybex.



 Mooiji de, Marieke. (2010). Consumer Behavior and Culture:
 Consequences for Global Marketing and Advertising, Second
 Edition. SAGE Publications, Inc.


 Strauss, Judy. 2011. E-Marketing, 6th Edition. Prentice Hall.

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Digital Marketing Strategy Seminar- Presentation

  • 1. DIGITAL PLATFORM: Ways to Flood your Website with Traffic and Get Noticed in a Noisy World Rico BURAGA eMarketing Specialist eMarketingConsult.com @RicoBuraga Digital Marketing Strategy Seminar Asian Institute of Management 123 Paseo de Roxas, Makati City 1260, Philippines
  • 2. About Rico BURAGA An eMarketing Specialist eMarketingConsult.com A full service digital marketing agency. Get fresh customers, not just leads. eMarketingConsult.com is the easiest way for global and locally focused businesses to reach new customers online. My philosophy: 1. make marketing people love 2. create content people want 3. always stay current Educational Background: Undergraduate- Economics (Specialization: Marketing and Price Analysis), U.P. Los Baños guru „a religious leader or teacher in the Hindu or Sikh Los Baños Graduate- Management, U.P. religion or, more generally, a person who International Development, GSID- Nagoya University is respected for their knowledge of a particular subject and who gives advice‟ E-marketing trainer and - 7 years relevant digital marketing experience. Majority consultant self-proclaimed guru clients are SMB‟s in United States, Canada, U.K. and I’m not a of but a Marketing Enthusiast. For China (jewelry, webhosting, automobile parts, self-help learning is never cumulative, it is a movement of knowing which has tools, consumer electronics, non-profit , political no beginning and no end. campaign, retail and financial products). - UN Online Volunteer
  • 3. The basics of promoting any business, whether it is web-based or brick and mortar, are pretty standard: a. Provide a quality product or service that will result in happy customers. Happy customers increase word-of-mouth advertising for you, and also result in repeat business. b. Remember the old adage, “the customer comes first.” While there are some people who you will never be able to satisfy no matter what you do, you can save yourself from negative feedback and thread posts by offering timely, responsive customer service, and making things that go wrong (because they do) right to the best of your ability. c. Offer added value or bonuses, where you can – things that your customers cannot get from your competition. One of the best is referral bonuses – when one of your customers sends another customer to you, reward them in some way.
  • 4. How long do you have to engage a site visitor? ► 50 milliseconds ► 2 seconds? ► 7 seconds? Source: www.clickdensity.com
  • 5. 2013: Top 28 digital marketing tips Tips Watch out for… 1. Strategy OVP 2. Analytics GA, Bounce rates 3. Findability AB, MVT 4. Persuasion Cialdini, GCO 5. SEO GWT, SEOMoz, GT 6. Automation Aweber, MailChimp, Office Autopilot & etc.
  • 6. Case study - Online ► One of the UK‟s leading nationwide laser eye adverts surgery clinics treating over 100,000 UK patients ► One of the biggest advertisers on the UK Internet Email Consultation Web site booking Database Consultation Awareness Maintain share of voice Treatment Brand Drive purchase intent favourability Engage with brand Purchase personality consideration Product reassurance
  • 8. Tip #1 Create website mobile and tablet version (responsive design)  2 major problems we face in a multi-screen world  5 strategic approaches to deal with these big-picture trends  mobile web design best practices that dig deep into the details of execution
  • 9.
  • 10. Don’t believe it? Here are 6 reasons m-dot websites are a dead end: a. Hurts your search engine optimization (SEO) b. Slows your website performance with DNS lookups and redirects c. Results in subdomain spaghetti and heightens the device diversity problem d. Erodes social media sharing because of misdirection e. Undermines email sharing between devices f. Clashes with the philosophy of the web
  • 11. How do you measure website marketing success? Chaffey et al., Internet Marketing, 3rd Edition © Pearson Education Limited 2007
  • 12. Tip #2 - Defining your OVP ► Core brand proposition = eMarketing Mix: ► Who you are? ► What you do? ► Where you doit? ► What makes you different? ► OVP - Online Value Proposition ► Reinforces core brand proposition and credibility, but messaging shows: ► Value that a site visitor get from your online brand or campaign that… ► They can‟t get from you offline? ► They can‟t get from competitors? ► Communicate message forcefully: online and offline
  • 13. Does your message stand out? http://www.useit.com/alertbox/banner-blindness.html
  • 15. What do you notice? Source: Etre (www.etre.com)
  • 16. Amazon exploits top-left, top-right Source: Etre (www.etre.com)
  • 17. Tip #3 Web usability Myths: a. Usability testing is pointless because we won‟t make changes anyway b. It will just get overruled through „design by committee‟ c. It takes too long d. It costs too much e. It‟s impossible to convince management to run tests
  • 18. f. My site is perfect, there is no need to test g. It‟s impossible to show the value of testing h. Users don‟t care about usability i. You need an Human Computer Interaction degree to understand usability j. Designers already know what they are doing, they don‟t need to run usability tests
  • 19. k. I‟ve already tested my website in the past, there is no need to test again l. It‟s too difficult to get started
  • 20. Usability Testing Tools A Paper and Pencil Mechanical Turk Concept Feedback Morae Chalkmark Open Hallway Clickheat Silverback ClickTale Simple Mouse Tracking Clixpy Usabilla Crazy Egg UserFly Ethnio UserTesting.com Feng-GUI UserVue Five Second Test Google Analytics Feedback Army Google Website Optimizer Loop11 Website Grader
  • 21. Ultralase home page Run-of-Site Customer-centric copy Signup Questions answered Outcomes + OVP
  • 22. Tip #4 answer the visitors questions Ad Standard landing page Interstitial landing page
  • 23. Conversion Rate Optimisation (CRO) most e-marketing professional have design or PPC background but in CRO this is where rocket scientist meets the internet marketer a. Determine the rules of the game and how to win it b. Understanding existing traffic sources c. Understand your visitors d. Study your market place e. Expose the hidden wealth of your business
  • 24. f. Create your experimental strategy g. Design your experimental web pages h. Carry your experiments in your website i. Transfer your winning campaign in other media
  • 25. Tip #5 Content marketing Advance Blogging Tips: a. Start with pillar articles for each category on your blog b. Create “specialty articles” for each tip within your “pillar articles” c. Strategically interlink your pillar articles and specialty articles d. Point pillar article to a “squeeze page” e. Implement this strategy for each pillar article in each category
  • 26. Tip #6 Use social media (Branded niche or vertical communities) Social Networking Tips for 2013: a. Make sure your social profiles are complete and up to date. b. Cross promote your social profiles. c. Check your email contacts for new people to connect with on social networks, and do this periodically. d. Stop buying followers and fans. e. Use Google Analytics to measure your social media efforts.
  • 27. Facebook Tips: a. Use the official Facebook buttons on your website. b. Take advantage of custom tabs on your Facebook page. c. Experiment with Promoted Posts, Sponsored Stories, and regular advertising. d. Go beyond Facebook Insights e. Get alerted when your favorite fan pages have updates. Twitter Tips: a. Make sure your profile is updated to the new look – and is still legible. b. Manage your Twitter relationships in less time.
  • 28. c. Start promoting your accounts and tweets with Twitter advertising. d. Land great clients by tweeting with them. e. Keep track of your follower trends. Google+ Tips: a. If you‟re a local business, encourage reviews on your Google+ local page. b. Share most updates publicly. And share the most important ones publicly and add specific circles
  • 29. c. Take advantage of Google+ authorship. d. Use the official Google+ badge on your website. e. Add the +1 button to your website and its content. LinkedIn Tips: a. Take advantage of the new company page design. b. Post updates to your company page. c. Encourage people to endorse you based on your skills.
  • 30. d. Add additional details to your LinkedIn profile. e. Try highly targeted LinkedIn advertising. Pinterest Tips: a. Thank those who pin images from your website. b. Make sure no one is using your images without giving you a link back. c. Schedule your pins. d. Use the Pin It button next to shareable images on your website. e. Localize your Pinterest page.
  • 31. YouTube Tips: a. Set up Playlists. b. Play with the Annotation feature. c. Use the Bulletin feature – carefully. d. Share each video you upload to your other social outlets. e. Name your video file with relevant keywords before you upload to YouTube.
  • 32. f. Title your movie with catchy keywords AND BE SURE TO DO YOUR RESEARCH. g. Fill out the video description with at least 2 - 3 paragraphs of text. h. Put all the keywords from the title and description in the "tags" section. i. Share your video with all your friends - quickly! j. Make a video response to an already popular video on YouTube. k. Encourage sharing, allow comments, video responses and embedding of your video.
  • 33. l. Embed your new video prominently on your website to create 2 way traffic. m. Have your fellow bloggers reference or embed the video on their site as well.
  • 34. Tip #7 If you have a campaign fund, consider online advertising a. Affiliate Advertising (e.g. Linkshare.com, Commission Junction, ShareASale) b. Cost-per-Click (CPC)/Pay-per-Click (PPC)- (e.g. Google Adwords) c. Cost-per-Mil (CPM)/Cost-per-Impression (CPI) (e.g. Chitika.com) d. Pay-for-Performance (P4P)- (e.g. MediaTrust.com) e. Sponsorship- (e.g. sponsor a blog)
  • 35. f. Search Retargeting i. Start with long windows, refine to shorter windows ii. Analyze recency by vertical and campaign iii. Analyze recency by keyword type iv. Adjust based on your goals
  • 36. Tip # 8 Developing your local marketing strategy Take some time to think about your local area and the people and businesses within it. You need to identify where the majority of your target market is; think about the type of people and businesses that are most likely to buy your products. Pinpoint those regions and focus your local marketing efforts on those regions. Breakdown your target market into distinct groups and develop campaigns to target each group. Consider the general public, local businesses, key stakeholders in the community, events and fairs, and community groups. How will you reach each group? Create a timeline for rolling out your strategies.
  • 37. Tip #9 Use run-of-site Sign-up and OVP messages OVP = Online Value Proposition
  • 38. Tip #10 – Target using personas For each persona, assess preferences for:  Platforms (web, email, mobile)  Platform usage (hours)  Content consumption: General site types & category-specific  Social media - content creation & participation  Search behaviour  Trusted brands
  • 40.
  • 41. Tip #11. Reduce your bounce rate 20% = Great 40% = OK 60% = Spam ► “Percentage of visitors who enter the site and who then immediately exit” ► Should benchmark for different: ► 1. Digital channels (Search, ads, direct, email) ► 2. Different sites, placements or search terms ► 3. Creative ► 4. Different landing pages
  • 42. Tip #12 - Tune your www.google.com/analytics/ ► 1. Define conversion goals (including value) & funnels ► 2. Define unique pages (e.g. remove Session IDs from URLs) ► 3. Setup filters (e.g. new visitors only, paid search, campaigns) ► 4. Put campaign tracking tags in place Variable Meaning utm_campaign The name of the marketing campaign, e.g. Spring Campaign. Media channel (i.e. email, banner, CPC, etc). utm_medium What is the „distribution method‟ that is used to get our message out to our clients? Who are you partnering with to push your message. A publisher, or for paid search Google, utm_source Yahoo, Live Search, The version of the ad (used for A/B testing). You can identify two versions of the same ad using utm_content this variable. The search term purchased (if you‟re buying keywords). utm_term This is not always used and is NOT included in the above example.
  • 44. Tip #13 - Use Scent trails Do you have the right scent? Tip: Use customer-centric language, Especially in nav labels and page headings
  • 45. Tip #14 AB Test Which is best? - „Clean‟ or „Cluttered‟
  • 46. Tip #15 Use Multivariate testing?
  • 47. Tip #16 TIMITI = Flexible web layouts
  • 48. Tip #17 Use secondary navigation to highlight next steps
  • 49. 4. Persuasion Persuasion Credibility + 6 “weapons of influence” • Reciprocity • Commitment and consistency • Consensus • Affinity (Liking & credibility) • Authority • Scarcity See: http://en.wikipedia.org/wiki/Robert_Cialdini
  • 50. Persuasion principle 1: Credibility ► 1. Presumed General assumptions in the mind of the perceiver ► 2. Surface Simple inspection or initial first-hand experience ► 3. Reputed Third party endorsements, reports or referrals ► 4. Earned First hand experience that extends over time www.euroffice.co.uk
  • 51. 2. Reciprocity Tip #18 Offer valuable, exclusive content or offers and your audience will remember you and be indebted to you.
  • 52. 3. Commitment and consistency “Get initial commitment” “Set their alarm clock”: Tip #19 Provide reasons to Regularly Return Q. How can you highlight reasons to return to the site (which labels)?
  • 53. Apply RF(M) analysis Recency (Date of Last Visit) 88% of “Fresh” “Loyal Stars” (Been in last 3 weeks) Use the forum “Stale” (3 weeks – 3 months) “Rotten” (> 3 months old) “Tried It” “Regulars” “Loyal” Proportion using (Once or Twice) (2-5 times) (More than 5 visits) Loyalty community tools (Number of Visits)
  • 54. 4. Consensus and social proof Tip #20 Use independent accreditation Your audience will believe others more than they believe you!
  • 55. Social media can help with conversion and SEO www.addthis.com
  • 56. 5. Affinity (liking) People are persuaded by other people they like. Anne Hathaway
  • 57. Persuasion means to win others over, not to defeat them. Scarlett Johansson
  • 58. Does SEX still sells?
  • 59.
  • 60. 6. Authority Show off your Authority, Expertise and Status
  • 61.
  • 62.
  • 63.
  • 64. 7. Scarcity Loss is more powerful than gain Show site visitors what they could miss
  • 65. Tip #21 Webify your copy The most common online copywriting mistakes ► Copy not customer-centric (Use the “You Test”) ► Not appealing to diverse audiences ► Not highlighting your unique benefits ► Making copy too long ► Not chunking copy ► Not engaging at start of para ► Not using sub-heads ► Not highlighting related content ► Not integrating hyperlinks ► Hyperlinks at start, middle and end
  • 66. 5. Search Engine Optimisation (SEO)
  • 67. Tip #22 Search engine optimization…white- hat a. Find the best keywords for the product or service you offer by considering how relevant they are to site content and how likely folks are to use them while searching for products similar to yours. You can get some help with this from a couple of different tools that do this for you: (1) WordTracker; and (2) Keyword Research , both of which offer free trials before you buy. b. Ensure that your page titles start with targeted keywords, and that your permanent body copy is keyword rich. Repeating keywords throughout your copy may lessen the quality of your writing style (most of us who write tend to shy away from redundancy), but will ultimately pull in business, so there is a small trade-off here.
  • 68. c. When using graphics and pictures, make sure that you include captions and that your captions are keyword rich. d. Include a site index which is formatted so that each index entry acts as a link back to a page on your site. e. Make sure that your website‟s filenames and directories are named with keywords.
  • 69. Tip #23 Controlling your messaging in the search results page Paid listings - Pay Per Click (PPC) Natural or organic listings - Search engine optimisation (SEO) <meta name=“description = > tags <title> </title> tags Or Snippets from page Or www.dmoz.org
  • 70. Controlling messaging through document meta data Google <title> tag SERPS <meta name> description tag + snippet .HTML Source 1 “View 2 Source” 3 Visible 5 - <h1><h2> page 4
  • 71. Practical tip To evaluate use search syntax: site:domain.com + <keyphrase>
  • 72. Tip #24 Analyse target keyphrases Tip: Use the Google keyword tool to inform copywriting: https://adwords.google.com/select/KeywordToolExternal Source: OneStat.com
  • 73. Which SEO ranking factors should I focus on? ► On page: ► 1. <title> tag = 4.9/5 ► 2. Meta name description = 2/5 ► 3. Meta name keywords = 1/5 ► 4. Keyword frequency and density = 3.7/5 ► 5. Keyword in headings = <h1> = 3.1, <h2> = 2.8 ► 6. Keyword in document name = 2.8 ► Off-page ► More backlinks (higher PageRank)= 4/5 ► Page assessed as a hub = 3.5/5 ► Page assessed as an authority = 3.5/5 ► Link anchor text contains keyword = 4.4/5 ► Link velocity (rate at which changes) = 3.5/5 See http://www.seomoz.org/article/search-ranking-factors
  • 74. Tip #25 Use footer links and primary nav for SEO Home page Tip: Ensure primary and secondary Navigation labels include keyphrases within anchor text Current accounts page
  • 75. Tip #26 Create link-bait?
  • 76. Tip #27 Automate some e-marketing processes Increased adoption is made possible through low-cost email systems like Aweber, MailChimp and Office Autopilot.
  • 77.
  • 78.
  • 79. Are you using Google Webmaster tools? ► Reasons for using and distributing diagnosis: ► Crawl errors Practical Tip: ► Search query performance Essential to use: relevant anchor text for linking ► Internal and external link reports pages within copy
  • 80. So… is your site successful? Tip #28 – Answer the 4 key customer questions Can you locate Is the content what Are you answering these questions through Psyma? what you are you want?   looking for?   How satisfied are my visitors?  What are my visitors at my website to do?  Are they completing what they set out to do?  If not, why not?  If yes, what did they like best about the online experience? Can you interact as you want?   Are your needs anticipated  Will you make repeat visits? 
  • 81. Thank you and Good Luck! ► Follow me on Twitter: ►@RicoBuraga ► Facebook me at: ►Facebook.com/Rico.Buraga ► Subscribe to eMarketing Mixology, weekly updates on what„s new in E-marketing ►http://emarketingconsult.com/blog/ ► Myvirtual business card at: http://rico.emarketingconsult.com
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  • 85. References: Chaffey, Dave. (2012). Digital Marketing: Strategy, Implementation and Practice, 5th Revised edition. Pearson Education. Kaushik, Avinash. (2009). Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity. Sybex. Mooiji de, Marieke. (2010). Consumer Behavior and Culture: Consequences for Global Marketing and Advertising, Second Edition. SAGE Publications, Inc. Strauss, Judy. 2011. E-Marketing, 6th Edition. Prentice Hall.