1. Professional&TechnicalSkills
• QA/QC,
• Lean Six Sigma
• Kaizen
• ISO9001,
• ISO14001,
• HSE
• TQM
• Project Quality systems,
• Auditing,
• Quality Management System (QMS)
• Instrumentation
• Process Control
• Hazard Management
• AAS (Atomic Absorption Spectrometer).
• FTIR (Fourier Transform Infrared Spectrophotometer).
• Flame Photometer.
• Potentiometer.
• UV/Visible Spectrophotometer
• Calibration of Instruments
• Policy / Procedure Development
• Budget Analysis
• Brand Management
• Marketing Quality campaigns
• Project management
• Creative Writing
PersonalInformation
BUSHRA SIDDIQUI
(Quality Assurance Officer)
Lahore, Pakistan
Email: b.siddiqui2050@gmail.com
ProfileObjective
Quality Assurance professional under marketing services section with 5 years of experience in
Quality &customer care field in oil & gas sector. Worked on projects & campaigns related to
brand management and marketing the quality as an idea for boosting the sales volumes of the
product. Enthusiastic to work with organization that provides opportunities for professional
growth and development.

2. Quality Assurance Officer 2011-Present
Pakistan State Oil Company, Lahore, Pakistan.
Key Responsibilities :
 To achieve quality assurance operational objectives by contributing information and
analysis to strategic plans and reviews; preparing and completing action plans;
implementing quality, and customer-service standards; identifying and resolving
problems;completingaudits;determiningsystemimprovements;implementing change.
 To implementing & Working with Quality Management System (QMS), Working with
ASTMs for Petroleum Products’ quality testing &Ensure analyses are carried out in
accordance with internationallyaccepted/establishedtestmethods, result are accurate
and properly interpreted
 Conductingfieldvisitsinthe marketwithcompany’s clients for quality inspection & HSE
Audits, also conducting surprise field visits to prevent the culprits’ activities for
tempering product quality.
 Ensuring customer satisfaction by taking customers’ queries/feedback for Q&Q related
issues, investigating the customer complaints, providing on spot testing facility to
internal & external customers.
 Conducting Quality Days at PSO Retail Outlets, Managing & Conducting Brake Fluid
Safety Days, Organizing Customer Care Days, Quality Days.
 Meets quality assurance financial objectives by estimating requirements; preparing an
annual budget; scheduling expenditures; analyzing variances; initiating corrective
actions, monitoring inventories.
 Validatesqualityprocessesbyestablishingproductspecifications and quality attributes;
documentingevidence;determiningoperational and performance qualification; writing
and updating quality assurance procedures.
 Maintains and improves product quality by investigating customer complaints;
collaborating with other members of management to develop new Quality
management’s tactics to ensure product quality in the market by analyzing the
culprittrends for tempering the product quality & quantity.
 Updatesjobknowledge bystudyingtrendsinanddevelopmentsinqualitymanagement;
participatingineducationalopportunities;readingprofessional publications;maintaining
personal networks; participating in professional organizations.
 Enhances department and organization reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to job
accomplishments, maintaining & updating cross functional data & reporting.
Principal 2009-2011
Mubarak Public High School, Lahore, Pakistan.
 HR & Administrative activities, full school management
 Conducting meetings & briefing the staff

3. Education
M.Phil. Chemistry (CGPA: 3.71/4)2007-2009
University Of The Punjab, Lahore, Pakistan
BS (Hons.) Chemistry (CGPA: 3.68/4) 2003-2007
University Of The Punjab, Lahore, Pakistan
MS Management (CGPA: 3.5/4) 2013-2016
IB&M - University of Engineering and Technology Lahore, Pakistan
Publication
• AdsorptionStudiesforthe Amputationof LeadfromSquanderWatersbyusingStrawsof
Oryza Sativa(Rice) [Journal of ScientificResearch,Vol.XXXIXNo.1;June 2009-Punjab
UniversityPress].
• Estimationof Ozone atGround Level*[InProcess].
TechnicalSkills
• MS Excel
• MS word
• MS PowerPoint
• MS Project
• Primavera
• SPSS
• Internet Usage
TrainingsAcquired
• Training Workshop on Information Technology by National Engineers Training Services
Lahore at Govt. College for Women Gulberg
• Training Session on Living Leadership by Winning Edge in collaboration with Pakistan
State Oil Co. Ltd
• Training on Employee Motivation by National Organizational Development
• Certificate of Achievement on Enhancing Interpersonal Skill by Insolito Associates
• Certificate on Business Report Writingby The Medium Pvt Ltd Pakistan
• Training Session on COSHH & ERP by HSE Department of Pakistan State Oil Co. Ltd
• TrainingSessionon HSE Related Issuesat Retail Outletsorganized by HSE Department of
Pakistan State Oil Co. Ltd
• Training on CNG Measurement at Retail Outlets
• Nominated for Train the Trainer Program of Pakistan State Oil Co. Ltd
• Training Session on Fire Fighting Drill by HSE Department – PSO
• Training Session onTeam Buildingby Training Impact
• Training Session onBuilding Trustby COMCON
• Training Session onPresentation Skillsby Insolito Associates

4. PersonalTraits
• AssumesandtakesResponsibility.
• Works inTeam as well asindividually.
• Followsinstructions&Persistsuntil jobisdone.
• Good CommunicationSkills.
• Managerial skills
• Team management
• Stressmanagement
• Self-Motivated
Achievement
• AchievedHECawardgrantedto firstclassgraduates.
• 1st
div. throughout academic career.
Reference
Will be furnisheduponrequirement.