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Differentiation
is a company’s proactive response to a
customer's needs
shaped by a perceived
customer value
Led by general principles of
differentiation
People Process
Product /
Service
Platform /
Place
According to the customer’s
Needs
Readiness Ease of
Use
through an understanding of the
customer’s
Job
Decision-
Making
Culture
Contact Business901 to learn more about the upcoming Lean Marketing Lab program:
Conducting Marketing Action Research
https://business901.com Attribution is appreciated when sharing
What is your path to differentiation?
Do you have a logical way to get there?
Inspired by the book Assessment and Student Success in a Differentiated Classroom
by Carol Ann Tomlison and Tonya R. Moon

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The Steps to Creating Differentiation

  • 1. Differentiation is a company’s proactive response to a customer's needs shaped by a perceived customer value Led by general principles of differentiation People Process Product / Service Platform / Place According to the customer’s Needs Readiness Ease of Use through an understanding of the customer’s Job Decision- Making Culture Contact Business901 to learn more about the upcoming Lean Marketing Lab program: Conducting Marketing Action Research https://business901.com Attribution is appreciated when sharing What is your path to differentiation? Do you have a logical way to get there? Inspired by the book Assessment and Student Success in a Differentiated Classroom by Carol Ann Tomlison and Tonya R. Moon