1. What and Why of ISO 9001
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An ISO 9001:2008 Certified Company
A NASSCOM Member

2. We are thankful to you for considering us as
the partner for your ISO 9001 : 2008 initiative

3. Quotable Quotes…..
• Learning is not compulsory….neither is survival - Edward
Deming
• I do not know much about Quality, but I am sure of one thing, if
Quality is good, Customers come back, else products come back.
– Margaret Thatcher
• Quality is never an accident: it is always the result of high
intention, sincere effort, intelligent direction and skillful
execution. It represents the wise choice of many alternatives. William A Foster
• Losing market share, losing confidence of customers, or going out
of business are not punishments of God – they are usually the
results of an inability to change and improve the way things get
done.
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4. Business Scenario
Competitive than ever before
Innovations at break neck speed
Demand for high Quality personnel increasing day
by day
Shorter time to market
Success lies in being an “And” company rather
than “Or” company
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5. Imperatives for Business Success
Business
Success
Be
Innovative
Improve
Productivity
Consistently meet
Customer
Requirements
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6. Key Drivers for Business Success
People
Technology
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Process
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7. What are Processes?
•
Series of activities done in a coordinated manner to achieve
desired results
Requirements
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Design
Build
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Test
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8. Why we need Processes?
Deliver
Quality
Consistently
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Improve
Productivity
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Reduce risks
of Project
failure
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9. What are Quality Management
Models?
• Quality Management Models
help company manage Quality
aspects in the organization
• Some of the popular Quality
Management Models are
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ISO 9001
CMM / CMMI
TQM
ISO 20000
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10. Genesis of Quality Standards
• Shewhart
– Plan – Do – Check – Act
– Statistical Process Control
•
•
•
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•
•
Deming’s 14 Principles
Juran and Crosby
Ishikawa’s 7 QC tools
JIT
Zero Defects
Six Sigma etc.
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11. What is ISO?
•
ISO is derived from the Greek word
“isos”, meaning "equal"
•
International Organization for
Standardization is the network of the
national standards institutes of 160+
countries
Part of United Nations initiative - is a
non-governmental organization
•
•
Central Secretariat in
Geneva, Switzerland
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12. Why ISO Standards?
•
Systems, machinery and devices work
well and safely when they conform to
standards.
•
ISO standards contribute to making
the development, manufacturing and
supply of products and services more
efficient, safer and cleaner.
•
ISO standards also serve to safeguard
consumers, and users in general, of
products and services - as well as to
make their lives simpler.
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13. ISO 9000 Series
•
•
•
•
ISO 9000 : 2005
ISO 9001 : 2008
ISO 9004 : 2000
ISO 19011:2002
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Fundamentals and Vocabulary
Standards/Requirements
Guidelines for Improvement
Guidelines on QMS Auditing
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14. Evolution of ISO 9000 standards
•
•
First published in 1987
Revised in 1994 – ISO 9001 : 1994
– Focus was on adherence to written
procedures
•
Further revised in 2000 : ISO
9001 : 2000
– Focus on Customer Satisfaction
and QMS Effectiveness
•
ISO standards are supposed to
be revised once in 5 years –
Latest version released in Nov
2008 : ISO 9001:2008
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15. ISO 9001 Standard
•
Specifies requirements for a
quality management system
•
Organization that need to
demonstrate its ability to
consistently provide product
that meets customer and
applicable regulatory
requirements
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16. Purpose and Applicability of ISO 9001
•
•
Aims to enhance customer
satisfaction through effective
application of the system, including
processes for continual improvement
of the system and the assurance of
conformity to customer and
applicable regulatory requirements.
All requirements of the standard are
generic and are intended to be
applicable to all
organizations, regardless of
type, size, product or service
provided.
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17. ISO 9001 Process Approach
Continual Improvement of the Quality
Management System
Measurement, A
nalysis, Improve
ment
Resource
Management
Product
Realization
Product
Inputs
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Customer Satisfaction
Customer Requirements
Management
Responsibility
Outputs
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18. Key Requirements of ISO 9001
•
•
•
•
•
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Documented and controlled Quality Management System
Defined Delivery, HR and Purchase Processes
Trained and competent workforce
Internal Audits
Management Reviews
Monitoring, measurement and improvement of
– Customer Satisfaction
– Process performance
– Product / Service Quality
• Maintenance of required documents and records
• Compliance to defined processes
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19. Why Adaptive?

20. About Adaptive Processes
 Mission: “To improve governance, risk and
compliance management practices in costeffective and timely manner”
 More than 100 person-years consulting
experience in quality and information security
 ISO 9001:2008 certified from DNV
 GRCPerfect – Enterprise Governance, Risk and
Compliance Management system for rapid and
cost effective process implementation
 Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, 2
CMMI, ISO 20000 initiatives
 Served close to 100 clients so far
 Endorsed education provider for IIBA, Canada
 100% key client repeat rate
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21. Adaptive solutions catalogue
Software Engineering
IT Security and
Infrastructure
Management
SQA and Audit Services
CMMI, Agile
ISO 9001, PMBoK
ISO 27001, ISO 20000, PCI-DSS
Program Management
Office
Metrics Based Improvement
Process Authoring
Process Automation and
Reengineering
Training, Auditing, eLearning
Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999)
Performance Enhancement Consulting (Six Sigma)
Supporting Infrastructure
GRCPerfect
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10+ eLearnings
Adaptive Toolkits
ISO 9001, 27001, Audit..
QMS, ISMS, ITSM, BCMS
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22. GRCPerfect – Enterprise Governance, Risk
and Compliance Solution
• Project Governance - Project Planning and
Tracking including Schedule, Defect, Estimation,
Timesheet, Risk, Issue, Change Requests etc.
• Risk Management as per ISO 27001 and CMMI
• Audit and vendor management
• 40+ mandatory data management modules
required for above frameworks
• Complete process definition for above frameworks
• Data control with complete role based permissions
• Dashboards, Automated Status, Metrics and
various analysis reports generation
• Built on .Net / SQL Server
• Available in SAAS mode
• Server based licensing
• Open code option
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23. Managed compliance services
• Complete ownership and accountability of compliance
activities for QMS, ISMS, ITSM, BCMS
• Multi-client experience to improve organization’s
processes
• Significantly reduced over all cost
– Comprehensive process and compliance management
system
– Zero recruitment or training cost
– Access to GRCPerfect, Adaptive repository, elearnings
• Current clients who have benefited significantly
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Empower Research
Bharti-AXA
Ness technologies India
JuriMatrix Legal Services
MACH Teledata
V2Soft
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24. Adaptive training services
•
•
•
More than 200 person-days of trainings conducted
Entire spectrum of trainings in quality and information
security management
Extremely good feedback ratings
Introduction to ISO 9001:2008
Software Engineering Principles
Introduction to ISO 27001:2005
Good Programming Practices
Certified ISO 27001 Internal
Introduction to Software Quality
Auditor
Assurance
Introduction to COBIT
Introduction to MS-Project
Certified ISO 9001 Internal Auditor Requirements Management
Excel for Executive Managers
Certified Risk Analyst
Introduction to Agile and Scrum
Introduction to CMMI
Introduction to ISO 14000 (EMS)
Certified Agile Practitioner
Certified ISO 9001 Implementer
Statistics for Project Managers
Certified Scrum Practitioner
Certified ISO 27001 Implementer
Statistical Process Control
Enterprise Risk Management
Balance Score Card
Software Reviews
Software Testing Principles
Business Continuity Planning and
Disaster Recovery
Software Metrics
Certified Business Analyst
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Project Management Basics
Configuration Management
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25. Adaptive eLearnings
•
Current eLearnings available for
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–
–
–
–
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–
–
•
•
•
•
CMMI
ISO 9001
ISO 27001
Agile and Scrum
QMS Internal Audit
ISO 20000
BS 25999
Configuration Management
Web-based eLearning
Has built in quizzes to test
understanding
Provided as complementary product
with GRCPerfect
Customized trainings can be provided
for ISO 9001 / ISO 27001 / CMMI /
Project management, Agile
methodologies
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26. Adaptive implementation methodology
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27. Our esteemed clients….
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28. Our esteemed clients….
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29. Adaptive Advantages End to End Process Services
• Minimum 3 months of time and 50% of cost
savings over traditional methods of process
definition and implementation
• Comprehensive process definition and
implementation system (GRCPerfect)
• Consulting and training services in ISO 9001, ISO
27001, ISO 20000, CMMI, Agile, BS 25999
• eLearning products for continuous learning
• Process sustenance and process assurance services
• Process improvement using Six Sigma
methodology
• Matured implementation methodology
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30. Client testimonials
• I find it very easy to do business with you. Thank you for the contribution to
our system. We have a great and open working relationship. We really
respect your contributions in helping our organization.
– Puneet Chaddha (Head-Delivery, Ness Technologies)
• Adaptive has been prompt and fast in responding to our requirement. I am
extremely happy with their people competence, and range of service
provided. Adaptive would be my obvious choice for any of our process
needs. I would recommend this team to my circle.
– Santosh Kumar (Head-Quality, Infinite Computer Solutions)
• I have found Adaptive to be very professional and committed. Adaptive has
a very good and sound grounding in terms of producing good software
applications for Project Management and for QMS.
– Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich
• Excellent workshop and a faculty with deep knowledge.
– Manoj Nair
• Process Manager - Ma Foi
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31. From here to getting certified
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32. Any Question?
Thank you for providing us an opportunity to present ourselves to you.
Hoping for a long mutually rewarding relationship.
Our contact details
Email: Info@AdaptiveProcesses.com
Cell: +91.9880.64.7936 / +91.9343.79.4800
#51, 3rd Cross, Church Street
Koramangala 6th Block Annex, Bangalore – 560095
www.AdaptiveProcesses.com
Blog: www.AdaptiveProcesses.BlogSpot.com
LinkedIn : http://www.linkedin.com/company/adaptive-processes/
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