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JUNE 2020 EDITION
Business APAC's of 2020PROFICIENT E-LEARNING SOLUTION PROVIDERS
Impact of Coronavirus on
Education: The Emergered
Opportunities and Obstacles
NextGen
Education
Pg.40
Reinventing TechnologyLearning with
MARIO BULJAN
FOUNDER & CEO
Emergering
Opportunities
Pg.24
Universities Tackling
The Next Phase of
Remote Learning
Your Needs...
Our AnalysisProposal, Design, Development, Testing & Delivery
LETTEREDITOR’S
G
lobally, several organizations are offering E-learning solutions to various customers. E-
learning provides more comprehensive learning as compared to traditional learning. With
the rapid transformation of technology in several industries, the importance of E-learning
is also rising to aid with the latest technological changes. Alongside, it offers several benefits such
as less cost, time reduction, flexibility, etc. which makes it even more favorable in the coming
years. With the outbreak of COVID 19, there is an evident growth in E-learning providers and
consumers. Among, there are few companies such as Knowzies, uQualio, Automated Learning
Corporation, Mysterymonks Entertainment, Liqvid Elearning who had the vision to establish
itself as proficient E-learning providers. This visionary approach has helped these to outperform the
new and some well-established companies with its unique E-learning solutions.
On the cover of the magazine, we have featured eWyse eLearning Agency. Established in 2016, it
specializes in creating custom e-learning content for its clients. The company strives to utilize the
latest technology in the areas of communication, collaboration, graphic design, motion graphics,
multimedia, and IT development for better customer experience. In 2020, eWyse has been voted as
one of the best E-learning agencies in the world specifically for its Rapid Learning and Blended
Learning Solutions.
Our latest magazine issue, “Business APAC Proficient E-Learning Solution Providers of 2020”
focuses on two vital themes—how learning has grown over the years and how it is currently
battling with the COVID-19 crisis. To find out the right answers, our team of Business APAC has
worked diligently to feature companies who have worked significantly towards providing E-
learning solution.
Elsewhere in the magazine, you will be able to read two interesting articles featured in the sections
Emergering Opportunities and NextGen Education respectively. These articles will help you to get
the gist of learning in coming years. I hope you find these articles interesting!
Educate to educate others!
Vidya Joshi
Editorial Coordinator
E-Learning bracing the transformation
2020
SOLUTION PROVIDERS
PAGECREDIT
Publisher :
Editor-in-Chief :
Archana Ghule
Vikram Suryawanshi
Editorial Coordinator : Shubham Biradar
Vidya Joshi
Rakesh Mahto
Utkarsh Deshpande
Art Director : Vinod Alhat
Head of Distribution & Production: Aakash Mahajan
Business Analysts : Maria Smith
Advertising : Jacob Eddy
BUSINESS APAC
C-206, Wisteriaa Fortune, Wakad, Pimpri-Chinchwad, Maharashtra- 411057
Business APAC Magazine is published by Pericles Ventures Pvt Ltd. Reproduction or use of this publication in any manner
without any permission of the publisher is prohibited. The team of Business APAC Magazine has made every port to ensure the
accuracy of the content. The publisher assumes no responsibility of any part of the content of any advertisement in this
publication, including anyerrors and omissions therein. All rights are reserved by Pericles Ventures Pvt Ltd.
+1 (213) 814-2941 info@businessapac.com www.businessapac.com
Project Manager : Vaishali Khandade
Web Development & Maintenance : Vishal More
Impact of Coronavirus on
Education:The Emergered
Opportunities and Obstacles
NextGen
Education
Pg.40
Emergering
Opportunities
Pg.24
Universities Tackling The
Next Phase of Remote Learning
C O N T E N T S
COVERSTORY
eWyse10Pg. No.
Automated Learning
Corporation
22Pg. No.
Knowzies
Liqvid
Mystery Monks
Entertainment
uQualio
28
30
34
36
Pg. No.
Pg. No.
Pg. No.
Pg. No.
How Pandemic is Affecting
The E-Learning Platforms?
18Pg. No.
LEADERS VERDICT
We Crea
Ideate Busine
ate and
ess Solutions
E-LEARNING SOLUTION PROVIDERS
COVERSTORY
10
Reinventing Learning with
Technology
MARIO BULJAN | FOUNDER & CEO
11
MICRO LEARNING
MOBILE LEARNI
“At eWyse, we stay on top
of the trends and deliver
up-to-date e-learning
solutions that fit your
specific needs.”
360 VIDEO
BLENDED LEARN
O
ver the last decade, e-learning
has emerged as a revolution
in the educational industry.
With increased proliferance of internet-
based technologies, it has become
almost impossible to learn anything
without using some form of digital
technology. Presently, learning by
default includes some form of digital,
at least digital documents, or online
readings. Thus the general
interpretation of e-learning as
'electronic' learning is insufficient. e-
learning rather stands for engaging,
entertaining, enthusiastic, emotional,
energizing, enjoying, and effective way
of learning.
When it comes to e-learning
implementation, eWyse offers a full
range of custom solutions. The
solutions are beautifully designed with
simplistic minimalist approach that
complements the clients' fabulous
learning and development content. The
services provided by the company can
be divided in two main different areas,
i.e. Custom e-Learning Course
Production and Custom Learning
Management System Development.
Moreover, eWyse provides solutions
such as Micro Learning, Mobile
Full Range of Custom Solutions
Established in 2016, eWays has been
toiling to include the new 'es' to the e-
learning since its inception. eWyse
specializes in creating custom e-
learning content for its clients. The
company is using all of its knowledge,
experience, and expertise to stay on top
of the trends and deliver up-to-date e-
learning solutions that fit the clients'
needs. It strives to utilize the latest
technology in the areas of
communication, collaboration, graphic
design, motion graphics, multimedia,
and IT development for better
customer experience.
E-LEARNING SOLUTION PROVIDERS
12
ING
“If you don’t know where
you’re going, you'll end
up someplace else.”
EXPLAINER VIDEOS
NING
GAMIFICATION
Learning, Explainer Videos, 360 Video,
Blended Learning, Gamification, and
Learning Management System. In
2020, eWyse has been voted as one of
the best e-learning agencies in the
world specifically for its Rapid
Learning and Blended Learning
Solutions. These solutions are provided
across various industry sectors around
the globe such as banking and finance,
fintech, pharmaceutics, manufacturing,
hospitality, IT, and various types of
NGOs. Thus eWyse covers a major
part of the industry with its solutions.
The 3C Approach
The USP of eWyse is its unique
approach towards its clients. The
company has developed a unique
industry-leading approach to e-learning
solution development, called 3C. It
stands for Process Control, Creative
Control, and Financial/Investment
Control.
Ÿ Creative Control: Having control
over the creative process from
beginning can be contradictory,
however, it is one of the most
important elements to consider. It is
especially relevant when deciding
upon which e-learning agency to
partner with. Forming a dynamic
and trustworthy creative team that
includes the company and its
externally-appointed agencies bring
numerous benefits such as
reduction in wasted time, decrease
in stress, and the maintenance of
the company's credibility in the
marketplace.
Ÿ Process Control: Process control
empowers the company during the
entire life cycle of the project. In a
similar way to the element of
creative control, establishing
authority over the development
process is also necessary for a
company to reach its objectives.
13
A Result-Driven and Enthusiastic
Leader
Mario Buljan, the Founder and CEO
of eWyse, is contributing to the
company's prowess since its inception.
Mario is certified in delivering several
trainings in sales, leadership skills,
creativity, and innovation as well as
many other personal development
skills. Moreover, he excels in
extent. Numerous advantages of
financial control include no wasted
time, boost in trust between the
company and its partners,
maintenance of internal credibility,
etc.
The 3C approach is a thoroughly
client-centric approach. Each part of
this approach has been tried and tested
to give the best possible experiences to
the clients and is indeed turning out to
be effective for them.
There are several advantages of
process control such as optimized
budget, internal control, alignment
with the L&D process, etc.
Ÿ Financial Control: Keeping
financial control allows a company
to maintain full supervision of its
budget and keep in line with its
fiscal objectives. Especially, the
L&D projects are extremely
difficult to budget. Companies often
experience a frequent feeling of
exasperation when the project guide
price doesn't meet with vague,
ballpark figures. Previously, these
numbers were rarely accompanied
with any level of detail, there was
no breakdown of what was included
and no way companies could
understand the costs if their
requirements were to change.
Financial control has overcome
these issues up to a considerable
“The future of e-learning
is very bright and as
more people realize how
convenient it can be to
study for leisure or to
advance their education
and career, demand is set
to rise.”
E-LEARNING SOLUTION PROVIDERS
14
At the start of his career, he worked for
15 years on a wide range of jobs and
projects through various industries and
fields. His career in education started in
2009 when he started working as a
business trainer. He successfully
worked for seven years as a corporate
trainer and while working there, he
realized the advantages of modern
technology. He noticed that the whole
education world was turning to the
utilization of digital technologies to
increase efficiency in the knowledge
transfer and this was his inspiration
behind founding eWyse. He also
idolizes maestros like Sir Richard
Branson, Henry Ford, Nikola Tesla,
and Ayrton Senna and calls them the
inspiration behind his and company's
success.
negotiation skills and sales training,
and successfully aids HR managers in
mastering the measurement of success
of the education on the organizations.
The disastrous outbreak of the COVID-
19 pandemic has changed the global
market scenario altogether. Many
things are getting done by working
remotely and education is also not an
exception. With many advantages like
reduction in travelling time, cost
reduction, and easy process, the
obvious growth of the e-learning
industry is expected to speed up. This
has opened up several opportunities for
various solution providers and eWyse
is ready to provide its market-leading
solutions to its customers.
Seamlessly Integrating with Every
Client
Demand for digital solutions in
educational systems is increasing
significantly and it includes all the
areas from the corporate sector over
formal and informal school education
systems to non-profit organizations.
Till the inception of e-learning,
education was considered as a privilege
for wealthier societies in economically
more developed countries. However, e-
learning solutions have enabled
education to reach almost anyone
anywhere and are making a significant
impact on the global society.
Effect of the COVID-19 Pandemic
Thus in the near future, the solution
providers are expected to face
challenges like rapid delivery response
and fast turnaround with high delivery
quality. eWyse has put a lot of effort in
this area. The company has developed
a detailed development process that
enables it to seamlessly integrate with
every client. The company often says,
“We are your remote e-learning
development department,” and this is
the reason why it is regarded as one of
the best rapid e-learning providers.
Outplaying the Challenges
As a solution provider, eWyse has
started the development of a series of
e-learning courses. The company
teaches its clients all they need to know
when e-learning development comes
into place.
The challenges faced by eWyse are
both internal and external. The internal
challenges include matching with the
changing industry trends, serving with
the same high level of quality, and
planning the growth of the company
strategically and tactically. Moreover,
there are some external challenges too.
For example, educating the market
about new technologies, trends, and
potential solutions has become
essential now as organizations know
that they need to embrace new trends
in e-learning, but sometimes they lack
the knowledge and the latest
information.
A PIECE OF ADVICE
When asked about an advice for
students, Mario quoted Henry Ford’s
sentence, “Whether you think you can,
or you think you can't—you're right.”
15
Digital
at Heart
Instructor-led training has been one of the areas severally
impacted by Covid-19. For many companies, there has
been a flurry of attempts to catch up on training by the use
of hastily constructed on-line videos, Skype, and Zoom
meetings, and for some — a new interest in migrating to
more sophisticated models of e-learning. What remains to
be determined is if this will lead to a new reality long term.
And one wonders if companies that struggled to cope with
process change will recognize that ability to adapt quickly
is a critical survival skill in the new millennium.
The current pandemic has triggered many changes
in the way that companies do business. The need
for physical distancing, additional safety
procedures, and remote working conditions has challenged
many companies — some to a breaking point.
At a personal level, it has been interesting to see the
divergence in the performance of retail companies. Some
were able to adapt quickly, and adjust to curb-side
customer pickup, reorient staff from shelf-stocking to order
pick, and manage the new process very efficiently. Others
struggled: backlogs increased steeply, and customers —
visibly, vocally, and on social media — expressed
frustration with vendor performance.
One might put it down to differing
sets of problems, but when one
compares three companies in the
same retail space, as I did, during
the past few weeks, you realize it
comes down to attitude,
knowledge, and process
management. The impacted
processes both require and include
training, but they also require an
informed and empowered workforce and management that
is both open to change and also focused on problem-
solving.
What well-structured tutorial e-learning will do is create
consistency and repeatability in the training process. It
helps develop shared attitudes and common vocabulary. It
allows trainees to proceed at their own learning pace. And
it provides a level of training equal to or better than
For Automated Learning Corporation this time has meant
increased interest from companies struggling with these
new models, as well as a marked increase in use by our
regular customers in areas like manufacturing, telecom,
aerospace, healthcare, and government — as they use what
would otherwise be down-time to re-certify employees in
mission-critical areas.
In our early years, our initial focus was on training for
factory floor personnel in electronics industries, but our
solutions quickly found a home in service and repair
companies. Over time, we expanded our initial offerings
in electronics manufacturing to include areas of general
process improvement such as Lean Enterprise, Safety, and
Security.
Our goal has always been
to improve the processes in
client facilities – to make a
lasting impact on both the
quality and the bottom line.
Our specialty has been
“high-design” tutorial style
e-learning – what we
describe as “tutorial
instruction”. The result is criterion-referenced, highly
structured, logically ordered, and very interactive e-
learning courses, employing drawings, animations, still
images, and short video clips to facilitate both the learning
and the transfer of that learning to the employee's
workplace. This approach is useful for a large range of
knowledge and attitude-centered process training. But it is
not a panacea.
How is AffectingPANDEMIC
The E-LEARNING PLATFORMS?
DESIGNEDTRAINING.INSPIRED
LEARNING.IMPROVED PERFORMANCE.
18
LEADERS VERDICT
DR. BOB ABELL
PRESIDENT
AUTOMATED LEARNING CORPORATION
In North America, we work closely with Dr. Ted
Dangelmayer and Associates, international experts in
electrostatic discharge control and ESD S.2020 auditors,
and with Larry Coté of Lean Advisors. In the Asia Pacific
area, we are partnered with Dr. Senguta and Associates on
the Indian Subcontinent, with Dr. Marcus Koh and his
team at Everfeed Technology Pte in Singapore, and with
Joshua Yoo of Core Insight, Inc. in Seoul, Korea.
classroom instruction in about half the time, and often at a
fraction of the cost of instructor-led training. These are not
idle claims but have been well documented consistently
over many years and hundreds of studies.
But most companies and institutions that use such training
effectively also provide “hands-on” training as well, and
after initial training via e-learning often bring in
consultants to take the organization to the next level,
focusing on process improvement and process
documentation. So we work hand in hand with consultants
worldwide who specialize in various topics that are
introduced in our e-learning course.
The combination of our highly structured e-learning with
the expertise and solutions our partners provide offers a
unique opportunity for our clients worldwide. We have
also worked with our partners and our clients to provide
our ESD courses and Lean courses in other languages,
with specific courses available in Mandarin (Simplified
and Traditional), Spanish, French, and Korean.
Additional language adaptations are in the pipe.
The pressures of dealing with training during the pandemic
will hopefully provide an opportunity for companies to
begin to understand the economics of e-learning, and know
how to sift the really good training from the re-treaded
instructor-led training masquerading as e-learning that is
so common today.
Manufacturing managers faced with quality problems and
middle managers trying to streamline processes reduce
lead times and lower inventory costs have an opportunity
to make this a time of change for the better. For some, it
will be critical to survival. Welcome to the new “normal”.
19
CREATE, DELIVER.TRANSFORM,
E-LEARNING SOLUTION PROVIDERS
AUTOMATEDLEARNING
CORPORATION
Designed Training, Inspired Learning,
Improved Performance
O
ver the years, e-learning has
come out as a revolutionary
concept in the educational
sector. With many countries opting for
different kinds of e-learning courses
globally, this concept has continuously
been growing since its inception.
Furthermore, in the current scenario of
the COVID-19 pandemic, e-learning
has risen as a force to reckon.
Ultimately, the demand of effective e-
learning solution providers has swiftly
increased. Presently, there are many
institutes and firms providing e-
learning to the students around the
globe. However, the concept of e-
learning in companies is still not taken
as seriously as it should be.
Incorporated in 2000, Automated
Learning Corporation has been
promoting e-learning for the corporate
sector. It prominently provides
corporate learning solutions and e-
learning products that improve
performance in the workplace. ALC
provides comprehensive, high quality,
effective, and easy-to-use learning
solutions that deliver improved
performance and business value.
Versatile Solutions across Several
Industries
ALC provides versatile solutions with
high levels of interactivity, careful
attention to adult learning principles
and skilled use of multimedia. Initially,
The company develops criterion-
referenced instruction, following a
rigorous and systematic model. It
begins by working with subject matter
experts to develop objectives that
accurately describe the specific
knowledge, skills and attitudes that
employees need to complete the tasks.
takes the middle ground and seeks to
educate for retention and continued
effectiveness. The method is tutorial.
ALC then develops test questions that
are keyed to each objective to
accurately measure the knowledge gain
against the developed criteria. As a
result, a highly structured, logically
ordered, and highly interactive e-
learning course is formed.
Drawings, animations, still images, and
video clips are employed to facilitate
both the learning and the transfer of
that learning to the employee's
workplace.
Educating for Retention and
Continued Effectiveness
Many companies provide these
solutions by using web conferences,
canned webinars, or “talking-head”
videos, while others use the extreme
opposite, opting for performance
support on the job, and man-machine
robotic-task-assists. However, ALC
the company focused on training for
factory personnel in the electronic
industries. However, it soon expanded
its solutions to service and repair
companies. Over the years, in response
to customer demand, the company
added to its initial offerings in ESD
Control, Soldering and Component
Identification—to include the
additional areas of general process
improvement such as Lean Enterprise,
safety, and security.
ALC also broadened its presence in
service industries such as healthcare
and government. Starting primarily
with the telecom sector, the company
has widened its reach to semiconductor
manufacturers, aerospace (including
NASA), military, hospitals and civic
governments. Furthermore, the
company has customized its courses
for individual clients and also
introduced language adaptations in
Chinese, Korean, German, Spanish,
and French for some of its courses.
22
A 'Driven' Educator with Avid Experience
Dr. Bob Abell, the President and CEO of ALC is the face behind the
company's success in the field of education. Having worked in
different fields such as design, programming, sales, accounting, and
people management, Bob is using all of his experience to the
company's benefit. Prior to starting his own business in 1981, he
worked in a technical capacity for an online university for 7 years. He
is qualified with a Ph.D. in education and also has a strong interest in
electronics and photography.
Every business confronts numerous challenges. Likewise in e-
learning, many potential customers don't understand the economics
of e-learning. In addition, as e-learning becomes more common,
customers may have trouble filtering good training from the low
quality re-tread of instructor-led training. ALC copes with these
challenges by always focusing on improving the processes in client
Prioritizing Customer Retention and Customer Referrals
For several years, Bob focused on developing technology-based
solutions on a custom basis. However, it became clear that a products
focus—developing essentially generic content of value to a large
number of clients—represented the best opportunity and best value
for user companies. ALC worked with top content experts and shared
a vision, resulting in a suite of enduring products.
Increasing digitization and globalization has resulted
in new training technologies. Moreover, as per the
changing customer needs and market demand, the
existing technologies are also undergoing drastic
changes. These changes are expected to persist over
the upcoming future. Changes to some technologies
like operating systems, learning management
systems, and authoring tools also pose a problem
and force companies to change their approach. ALC
sees this as an opportunity to manage and upgrade
content and is ready to tackle future challenges.
facilities. High levels of customer retention and
customer referrals are the factors that measure ALC's
success. There are several companies that have used
ALC's training continuously for over 15 years and
still come back for additional courses and language
adaptations of existing courses.
Coping with the changing Market Scenario
COVID-19 to accelerate the e-learning Industry
Though e-learning has been a trend in recent years,
the COVID-19 pandemic is expected to accelerate
its growth significantly. The world is facing travel
restrictions and physical distancing has become
mandatory. So cramming thirty employees with a
projector and an instructor into a room is prohibited
in many places. Thus people who would formerly
see little value in e-learning now have to take the
concept seriously. As the technology keeps evolving
and corporate, engineering, and production
managers around the world understand the
comparative economics and value of e-learning, this
industry will continue to expand in the market.
“Automated learning
developers are experts in
delivering high quality,
interactive, full-media,
self-paced training that
really changes employee
performance.”
23
HOWUNIVERSITIES
TACKLINGTHE
NEXTPHASEOF
REMOTELEARNING
The COVID-19 outbreak has significantly
impacted the education sector. Almost all
the education institutes around the world
have been closed for a while now. According to
UNESCO, 60.9% of the total enrolled learners
around the globe have been impacted by the
th
COVID-19 outbreak as of 26 July. The pandemic
has also enforced country-wide closures of
educational institutions in 107 countries. Along
with the schools, the higher education institutes are
also facing the jolt.
The transition from in-person to remote learning has
already started. However, the process is not yet
complete. Most faculty members have managed to
establish new routines, while some are still working
out how to teach courses designed for a physical
classroom through online platforms.
24
FUTURE OF LEARNING
Apart from the faculty members, students
are also adjusting, as they are expected to
learn as much without a ready social
connection and environment of a
residential and in-person learning. Until
the coronavirus outbreak, online learning
comprised a relatively small share of
higher education. Less than one in five
(18 percent) of US tertiary level students
learned online exclusively as of 2018.
However, the pandemic has come as a
blessing in disguise as far as online
learning is concerned. The first phase in a
shift to online learning has passed. Here
are the necessary actions universities could
take in the next few months to improve
student learning, engagement, and
experience while operating remotely.
Focusing on Access and Equity
The transition from on-campus to remote learning raises issues related to
access and equity. There are immediate logistical challenges of
complementing the basic technology needs of students. Universities can
offer stipends for internet access and laptop rentals or purchases. They can
also provide loaned equipment and procured additional laptops and hot-pots
for the under-resourced students. This may get equipment faster and at an
accessible cost. Moreover, hundreds of internet and telephone service
providers have signed contracts such as FCC Keep Americans Connected
Pledge and are providing benefits such as free hot spots with no data caps to
support distance learning. Universities can work with state and local
providers and agencies to advocate for government support.
Additionally, there are several social, emotional, and human needs that need
to be addressed to help students learn. To resolve this, universities can work
to connect the lower-income students to social service organizations. They
can also provide food service and residential support to those in need.
Moreover, mental health services on campuses have been expanding and
their need for students, faculty, and staff could also grow–given the anxiety
and distress caused by COVID-19.
To combat with this, universities are starting outreach, including video
options for mental health professionals, partnerships with tele-health and
tele-counselling providers and access to online mindfulness classes and
applications. Furthermore, students with learning disabilities or accessibility
needs require specific attention. Universities should prioritize to design
specific approaches to suit each need.
Supporting the Faculty
Furthermore, universities can set up a structure so that faculty can get
regular feedback on their remote teaching. Student surveys can be effective
as they give information on how students are responding and the scope for
improvement. Apart from this, universities can use summer months to train
faculty and refine courses for an online format. They can consider
conducting remote-learning boot camps and hiring more online curriculum
designers. Additionally, they can use the free time during vacations to
explore and test new technologies to meet specialized needs.
Most teachers around the world are working hard to teach their students.
Institutions can help them in many ways. Many institutions have centers that
offer support to faculty in their teaching, which should be started as much as
possible around the world. They can also use social media and online
forums so that the faculty can share the best practices. Highlighting and
explaining successful remote-teaching ideas during the faculty meetings can
bring a sense of affinity among them, which in turn can cultivate a culture of
sharing and improvement. Thus, institutions that cultivate a culture of
improvement can benefit both their students as well as faculty members.
25
Furthermore, to keep organizations going, university leaders could consult student
leaders to agree on common goals and priorities and to discuss what needs to
happen in terms of technology access, learning, and engagement. For instance,
universities could work with students and use university resources to offer a hub of
volunteers looking to help with the crisis. Another advantage of remote learning is
the ability to invite guests from anywhere around the world. It will not be possible
to put on a full theatre production, but virtual play readings are certainly possible.
Colleges and universities are rich in human talent regardless of being big or small,
public or private. For them, it is important to empower and redeploy this talent to
address the most critical needs. Universities can identify and activate tech-savvy
students and staff to coach faculty and other students to use online tools. For
example, at Pennsylvania's Muhlenberg College, eight digital learning
assistants—students with expertise in digital technologies and practices—are
holding remote-drop in hours for four hours a day. They are also supporting other
members of the digital learning team, including designers and librarians. Another
Moving the Quad Online
For many students, the value of higher education comes through the academic
coursework as well as the vibrancy of campus life, from late-night conversations,
to interactions in the dining hall, and many such incidents. Universities can think
about how to use existing tools to move in-person gatherings online and open up
spaces for discussions, events, wellness classes, and other interests.
Activating Stakeholders
way is to ask alumni and community
members to provide remote
mentorship and coaching to support
students with remote learning, virtual
internships, and career discussion.
Investing in Cybersecurity
With the increasing efforts towards
online learning, the cybersecurity
threats are also significantly
increasing. Universities have already
suffered cyberattacks where
unwelcome users have disrupted
classes. They can prevent such
problems by ensuring their
cybersecurity teams are up to the
task, closing the gaps that attackers
can exploit, and making investments
required to ensure security and data
privacy while enabling teaching and
learning to go on.
Areas for effective monitoring
include remote learning platforms
and collaboration tools, monitoring
networks for malware, and
monitoring student and faculty
endpoints to catch data-related
incidents before they become serious
problems. The security and
technology risk teams can take some
actions to support online learning,
such as securing the tools used for
teaching and learning, building a
resilient faculty and student body,
and adapting how the university
works, teaches, and secures its
learning capabilities.
To conclude, the transformation to
remote learning may seem forced and
abrupt, however, it can provide
institutions with an opportunity to
experiment and innovate. These new
approaches and practices have the
potential to bring about positive
changes to the education system.
26
FUTURE OF LEARNING
E-LEARNING SOLUTION PROVIDERS
KNOWZIESFostering a New Approach
to Learning
Incepted in 2016, Knowzies is one of
India's leading fast growing workplace
digital learning and e-learning
solutions company. In this digital-
driven world, Knowzies helps large
organizations in designing and
developing a new approach to learning
through its easy and cost-effective
solutions.
Innovative Learning Technology
Solutions
O
ver the years, with rapid
industrialization and
digitization, several new
concepts have emerged and have taken
the world by a storm. e-learning is one
of those significant concepts that are
making a huge impact on the
educational industry. From very
traditional desktop-based page-turner
e-learning courses to a highly
engaging, interactive AR/VR based
learning, e-learning has come a long
way. Moreover, due to its benefits like
less cost, time reduction, flexibility,
etc., e-learning is gaining preference
over the traditional education practices.
E-learning is on its prime and with
changing technologies and increasing
internet speed, its proliferance is bound
to increase. Presently, there are many
e-learning solution providers across the
world that are providing the most
unique and innovative e-learning
solutions.
Since its inception, Knowzies has
helped many organizations in solving
The leader plays a vital role in any
company's prowess. Amol Shinde, the
Founder and CEO of Knowzies is also
contributing significantly to the
company's growth. He is using his 16
years of experience in sales and
marketing for the benefit of the
company. He is a Bachelor of
Engineering and holds a degree of
MBA from the University of Mumbai.
Apart from this, he is also a People
Analytics Certified Professional from
the University of Pennsylvania. He
idolizes Josh Bersin and Docebo
adding that customers are the best
teachers in any business.
customer experience through these
solutions.
As the CEO and Founder of Knowzies,
his main responsibility is to provide apt
solutions to all the stakeholders. Some
of his other responsibilities include
Customer Connect, Strategy and
Execution, Fund Management, and
Team Success. He along with his
fabulous team helps companies
implement digital vision within various
functions especially in L&D and HR
space. He believes in investing deeply
in company culture and people to build
an organization that lasts and sharing
the lessons learned. He thus makes sure
the vision and mission of the company
are achieved.
A Zealous Leader with Creative
Approach
Moreover, Knowzies also are the
exclusive Channel Partner for world's
leading Learning Management System
named Docebo LMS, which is the only
learning platform that combines
formal, social, and experimental
learning with skills management to
maximize learner performance.
Apart from these e-learning solutions,
Knowzies also offers Learning Tech
Solutions such as Web Apps, Mobile
Apps, UX/UI, Cloud, DevOps, and
Testing for startups and small and
medium businesses. For startups, the
company provides engagement models
such as fixed & Bid, Time & Material,
and Build Operate Transfer. While for
SMBs, Knowzies provides
comprehensive services to build
scalable technology solutions and
manage complete product lifecycle.
These solutions are used by businesses
across industries such as Education, e-
commerce, Finance, Food and
Beverages, Retail, and e-learning.
Thus, Knowzies delivers delightful
their business problems with its
innovative solutions. The company
offers two types of solutions, i.e.
interactive e-learning solutions and
tech solutions. The e-learning solutions
include Custom e-learning, Rapid
Authoring, Mobile Learning, Video
and Animation, Microlearning,
Translation and Localization, Flash to
HTML Conversion, and Gamification.
These solutions are designed for varied
learning needs, styles, and preferences.
28
Turning Customers into Ambassadors
Along with the leader, Knowzies comprises a team of passionate and
trustworthy individuals having customer-centric approach to provide
unique business solutions according to the business needs. The
company emphasizes customer satisfaction as its mission is to earn
the affection of customers, partners, and employees by delivering
superior experience and value, thereby making them its ambassadors.
Furthermore, Knowzies focuses on sustainable and reliable solutions.
The vision of the company is to become the most admired and
integrated technology company with a global presence, delivering
sustainable value to all stakeholders.
Over the years, e-learning has grown at a rapid pace and has become
a very cost-competitive market. Moreover, making customers
understand the real value of a product or service until they see it
becomes tricky to explain if the client is using e-learning for the first
time. Thus, it is a challenge in front of the e-learning companies to
get the right pricing with the correct perceived value and
simultaneously maintaining high margins.
Surviving in the Cost-Competitive Market
Knowzies uses several approaches to cope with this challenge. In the
case of eLearning development Knowzies takes the route of PoCs (
Proof of Concept) to onboard the customer. , The company helps its
clients to validate their idea by building a Minimum Viable Product
(MVP) with a rapid development process and with a
very minimalistic initial investment.. It also offers
flexible pricing options for its clients. Furthermore,
Knowzies helps businesses by its value-driven
development which provides them the utmost
benefits in a time-bound and cost-effective manner.
This agile approach taken by the company helps
businesses respond to the changing business needs
and survive in the cost-competitive market
Few Words of Wisdom for the Students
A Flurry of Opportunities in the Future
Amol believes that for students, the world is an open
school and they can learn whatever they want to. He
advises them to be ready to adopt the change, make
the maximum use of available technology, and keep
learning always.
Increasing digitization has brought a massive
transformation in the field of education. The overall
education system is changing from a traditional
brick and mortar to online and due to its numerous
advantages, the world is welcoming this change with
great acceptance. The past few years have turned out
to be the beginning of the digital learning
transformation in education (training).
Furthermore, the outbreak of the COVID-19
pandemic has also emerged as a blessing in disguise
for the digital education (training) industry. Online
learning is now becoming a new normal and this is
bound to open a great plethora of opportunities for
the e-learning development companies like
Knowzies.
“Knowzies is a team
of passionate and
trustworthy individuals
having user-centric
approach to provide
unique business
solutions for your
business needs.”
Team Knowzies
29
E-LEARNING SOLUTION PROVIDERS
LIQVIDLeveraging Technology to
Provide Personalized Learning
S
ince the last few months, the
world has observed a global
lockdown due to the colossal
impact of COVID-19. Now, in some
parts of the world, the lockdown is
uplifted slowly and steadily considering
the number of positive cases. The
consequence of the pandemic is such
that it has affected various industries all
over the world and the education
industry is one of the prominent ones.
The education industry has drastically
shifted from classroom learning to
online learning. The e-learning industry
has grown massively providing
numerous benefits to both e-learning
providers and learners.
Liqvid was incorporated with the
High-Quality and Cost-Effective
Learning
With benefits such as remote learning
and higher retention rate amongst the
students, e-learning is initiating to
become one of the most favorable
learning modes. Today, considering the
new norms of social distancing, e-
learning has created several
opportunities for the upcoming years.
Nonetheless, the practice of e-learning
is not new as many educational
institutions and e-learning providers
have already established themselves in
the industry. Founded in 2002, Liqvid
is one of the well-established e-learning
providers helping its clients to leverage
all the capabilities of the latest
technologies.
the largest corporations and the
smallest villages. It builds blended
learning solutions understanding the
needs of every learner and helps them
in providing a deep experience in
teacher-assisted as well as self-study
programs. The senior team has decades
of experience providing solutions to a
wide variety of consumer and corporate
segments. It provides a full range of
eLearning solutions to enterprise
customers, publishers, and Training
companies. Its learning support services
include a wide range of solution such
as:
Ÿ Advisory Services: Liqvid helps
companies in addressing some of
their most intractable learning-
related problems. These range from
sales team effectiveness to increasing
revenue from online education. It
has a wide range of competencies
that can be implemented with
developing and deploying the
solutions.
Ÿ Content Services: It is one of the
best at transforming large quantities
of content. From converting books or
lectures to engaging e-learning, or
flash to HTML. It provides clients
with time-proven methods, tools, and
templates to take care of the content
creation as well as content
transformation needs.
Ÿ Managed Training Services: It
provides Managed Training Services
that help the organization and team
to focus on the core competencies. It
also helps in managing the training
needs.
The company provides English
Language learning solutions—English
Edge—to schools, colleges, vocational
institutes, corporate, and government.
English Edge has customized solutions
for each of these segments and caters to
all learner levels of proficiency—from
elementary to advance. In addition, it
provides English solutions for specific
industries—English for IT, English for
Finance, etc.
Liqvid is ambitious to provide the
benefit of education particularly
English to hundreds of millions of
learners in a high-quality and cost-
effective way by leveraging the power
of technology. It has deep expertise in
all aspects of learning technology. The
learning solutions have impacted a
wide range of people—from the CEO
of a Fortune 100 company to a small
entrepreneur in a small town in India.
A Wide Range of Solutions
Thriving towards its mission, Liqvid
has been deploying its technology in
mission of providing an effective and
enjoyable learning experience to people
everywhere by leveraging technology.
Headquarters in Noida, Uttar Pradesh;
Liqvid specializes in the application of
technology to the learning process.
'Liqvid' derives its name from a
combination of two words – “Liquidus”
for 'Flowing' in Latin and 'vid' for 'to
know' in Sanskrit. By leveraging the
power of technology, it develops
personalized learning solutions for the
learners.
30
Ÿ Hosted Platforms: With more than a million learners, it hosts LMS
delivers blended learning and e-learning to the customers or
partners
Ÿ English-CEFR: It has a library of over a thousand hours of
customizable English language content is based on the Common
European Framework and Indian school boards. It has over a
decade of experience in using technology for improving the
language, communication, and employability skills in youth.
Ÿ
A Passionate Leader Promoting Education
“I think the eLearning solution providers need to look beyond
traditional approaches and focus more on the learner, not just in
terms of cognitive ability and proficiency but also in terms of learning
preferences, personality, and emotions,” says Vivek Agarwal, Co-
Founder, and CEO of Liqvid. Vivek has completed his Majors in
Finance & Business Strategy from IIM –Calcutta. He is committed to
making quality education and training available to billions at an
affordable cost without having to go places. He is routinely invited to
present on technology-enabled learning and entrepreneurship at
various industry forums.
He is an active participant in the entrepreneurship eco-system and has
been a visiting faculty at several Management Institutes. Vivek started
a venture called eGuruCool in 1998 that was a pioneer in the field of
e-learning in India. After a successful journey with eGurucool, he
established Liqvid in 2002 that focused on bringing innovative
learning solutions to corporate and large enterprises. Ever passionate
about education, he added another feather in Liqvid's cap with the
introduction of EnglishEdge that focused on changing the landscape
of English Language in India. Addressing the current scenario, Vivek
Liqvid is launching world's 1st Language learning
AI-based product called Vocabulary Builder, which
will help the learners who are training for
competitive English language exams like IELTS,
TOFEL, GRE etc. to learn in a better way. The
solution is based on the research done by Hermann
Ebbinghaus in the late 19th and early 20th century.
Breaking from the philosophical paradigms, he
demonstrated how the law of frequency functioned
instead of hypothesizing about it. He created
psychology's first learning curve and retention curve
through extensive experiments on 'nonsense
materials'. One of his key finding was that the rate of
forgetting is very fast initially following a learning
experience and very slow thereafter. This curve is
also impacted by factors like 'meaningfulness', etc.
asserts, “It is a great time but also very challenging.
The opportunities are growing manifold but so is the
risk. You can improve your chances through
commitment, hard work, and persistence.”
Ÿ Using the basics of “reinforcement” learning, the
words are presented to the learner using a linear
programming based recommendation engine
which ensures words presented to the user for
review and practice are as close to their half-lives
as possible – not too early, not too late
Ÿ Uses AI/Machine Learning to significantly
enhance leaning efficiency for each individual user
World's 1st Language Learning AI-Based Product
Ÿ Continuous Improvement & personalization: The
Machine Learning approach will also allow the
recommendation engine to leverage multiple
feature vectors which can contribute to half-life –
like people from north may find certain set of
words more difficult than the people from south
and vice versa.
“Liqvid has more than a
decade's track record of
providing high-quality and
cost-effective solutions to a
range of global customers. It
invests significantly in the
people and processes to
ensure that this is maintained
under all circumstances.”
Vivek Agarwal, Co-Founder & CEO
31
www.gsk.com
E-LEARNING SOLUTION PROVIDERS
Video e-Learning made
Simple and Affordable
The pandemic has not just
impacted businesses but also
the education sector. Due to
the COVID19 crisis, all the schools
across the world have been closed
resulting in more than 1.2 billion
children being out of the classroom.
Consequently, education has changed
dramatically with the distinctive rise
of e-learning whereby teaching is
undertaken remotely and on digital
platforms. People are coming around
the idea of e-learning as research
suggests that online learning has been
shown to increase retention
information. With the advancement of
technology and the LMS platform, e-
learning has become more effective
than the traditional classrooms. People
have started utilizing animation as an
element to enhance the learning
experience.
Animated videos are also gaining
popularity in the corporate sector.
Most corporates are using these videos
to improve their brands and
companies' marketing. “The human
brain is more receptive to images than
words. So, instead of bombarding
them with words, show them your
applications. It is scalable in terms of
developing content and under the e-
learning services it offers, script
conversions, PPTs, offline content to
Interactive Animated Videos. In a span
of over 6 years, it has successfully
delivered over 1400 animation videos
and films, for over 2000 customers.
“We have a contingent workforce
enabling us to scale really fast,”
asserts Aditya. He affirmatively asserts
that the team can deliver animated
content as much as 1000 minutes per
month and scale it to 5000 minutes per
month within a period of 2 weeks.
The company has invested in state-of-
the-art-technology developers to
ensure that it delivers a high quality of
service. As Mystery Monks has
invested in software platforms, tools,
processes, and experienced
developers, the professionals too
equally collaborate with the clients to
help in the process. These services
have distinguished Mystery Monks
from the other video creators.
According to Aditya, learning from
clientele feedback is very important.
Significance of Client feedback
story through explainer videos!” says
Aditya Vikram Founder,, the and
CEO Mysteryof Monks
Entertainment. Mystery Monks is an
Animation Company offering e-
learning content development in a
cost-effective and time-effective
manner. It creates animation videos
for marketing and educational
purposes.
Exceptional Product Portfolio
Mystery Monk was established with a
mission to deliver world-class service
by creating Animation Videos and
Short Animation films that leave a
lasting impact on the audience. The
engagement process makes it easy for
the clients to surf for the right
package, place an order, easily
communicate with the professionals,
and get a tailor-made video as
preferred. It caters to these videos to
all individual, business, and
entertainment industry needs.
Mystery Monks has a product
portfolio that includes 2D as well as
3D animation videos, interactive
animation videos, short animation
films, and animation for AR and VR
MYSTERYMONKS
ENTERTAINMENT
34
Future of E-learning
One such client, Kshitij Doval (Unhu Entertainment LLP) was
highly impressed by the training explainer video, he commented,
“Mystery Monks has a very powerful team and I recommend
everyone to try their service rather than going to any other noob in
the industry. They know their work and have a set of great
managers & creative people.” Presently, the customers span from
multinational and large corporates to startups, to individuals.
Besides, Mystery Monks has a healthy amount of repeat orders from
its customer.
The pandemic has vastly affected the education sector but the
education providers are striving to provide uninterrupted teaching.
Nevertheless, if the lockdown and the education downturn
continues, there would arise a real, pressing need for the innovators
to come up with technologies that would help countries such as
India, learn remotely—especially in the most remote and vulnerable
regions. For more than 2 centuries nothing much has changed in the
He further adds, “Keep taking feedback from users. Build a product
so good that people start talking about it enough for you to never
have to spend much on marketing.” As a result, 90% of clients have
stated that product videos have been helpful in the decision process.
education sector, thus this crisis can be a wakeup
call that there needs to be an alternative. Instead of
waiting for a solution, innovators need to reconvene
and re-engineer the education sector in order to
make it beneficial for all the stakeholders.
Currently, due to the COVID-19 crisis, e-learning is
gaining popularity amongst rural educators too.
Aditya anticipates that the expensive educational
institutions will be a thing of the past and due to e-
learning, students will have access to high-quality
education at a fraction of the cost while sitting at
home. The crisis has also released opportunities for
kids in rural areas. It is known that kids in rural
areas did not have access to quality education.
Especially in India, villages were deprived of the
best educators but by introducing e-learning, these
children too can gain access to top courses from the
world from the comfort of their homes.
Presently, COVID-19 has allowed taking a trial to
learn online. E-learning was not considered
effective by many before the pandemic, however;
the lockdown has resulted in people appreciating
online education.
“E-learning is effective and you'll enjoy this more
than your classroom lessons but don't forget to go
out, take breaks and socialize. Especially, once the
COVID-19 is over,” concludes Aditya.
“At Mystery Monks,
we thrive by giving
you a world-class
service by creating
Animation Videos and
Short Animation films
that leave a lasting
impact on your
audience.”
Aditya Vikram, Founder & CEO
35
E-LEARNING SOLUTION PROVIDERS
UQUALIO
Video e-Learning made
Simple and Affordable
Presently, there are numerous online
learning and e-learning platforms
available. However, students are still in
search of more affordable and simple
®
courses. Established in 2017, uQualio
has been fulfilling this need since its
O
ver the years, increasing
digitization and
industrialization have led to
many technological advances and the
internet has played a huge role in
bringing the world closer. Industries
like software, networking, retail, etc.
are heavily benefiting from the
technological advances and the
education sector is no stranger to that.
During the past few years, the concept
of e-learning has taken giant strides in
the market competing with the
traditional learning systems as it is
more time saving, cost effective and an
easier way to teach and learn. e-
learning goes hand in hand with online
learning as online interactive lectures
are converted into video e-learning
complemented by additional online
material and video courses.
Furthermore, e-learning is more
preferred because the content continues
to be accessible for the learners if they
want to refresh their learning.
A Self-driven and Strategically
Talented Professional
Kent Fallesen, the Founder and CEO
of uQualio, is the face behind the
company's current prowess. He is using
his 25 years of experience in software,
teaching, sales & marketing, business
development, consultancy, and
diplomacy to the company's benefit.
Besides being the founder and CEO, he
is also responsible for company's sales,
partnerships, go to market, and product
fit.
Ÿ Embedded Solution – This is also
an own stand-alone solution that is
embedded and controlled via
respective application, HR, or CRM
system.
All these solutions are easy and
flexible and can be used effectively in
industries such as software,
manufacturing, hospitality, and retail.
Moreover, these solutions can be used
in different training areas such as
software application training, corporate
training, product training, and
onboarding. Thus, the solutions offered
by uQualio cover major parts of the
industry.
inception. It is a video e-learning
solution with learning functionality
focusing on game-based and social
®
learning principles. uQualio creates
and maintains video-based platform at
an affordable price and without
limitations in courses, videos, or
administrative roles.
Convenient and High-Quality e-
Learning Solutions
The solutions provided by uQualio are
easy to understand and are of very high
quality. In these solutions, the content
is centered on micro-learning videos
and the learner is in focus with an
intuitive interface that enables learning
on any device. The company
prominently offers the following three
solutions,
Ÿ White-label Solution – This is a
stand-alone solution that works like
an independent web-based app.
Ÿ Standard Public Solution – In
this, the users are registered on the
platform and can learn from the
educator's channel as well as other
channels. They own their data or
badges.
36
Kent Fallesen, Founder & CEO
Smooth Blending of Individual Work and Teamwork
Finding the Perfect Balance
The company believes in the power of individuals' learning to make
the world a better place. It emphasizes on the fact that everyone
should create something truly useful that moves the world positively.
Every growing business comes across numerous challenges on a
daily basis. The challenges can be economical, environmental,
®
technological, or of any type. Likewise, uQualio too has to face
various challenges on regular basis; however, they never stop the
company to grow. The company emphasizes on long-term goals
rather than the temporary achievements. To achieve long term goals,
®
uQualio maintains the right balance between new customer cases
and the feedback from the existing customers.
During his business studies, Kent worked as a primary teacher where
he experienced how people learn differently and how motivation
works. After working in several companies at different positions, in
2015, he decided to use all his experience into creating a video e-
learning platform which ultimately led to the inception of uQualio in
2017. Kent idolizes Steve Jobs for his innovative, relentless, and true
to one goal attitude. He aims to achieve with uQualio what Jobs did
with Apple. It is not easy, but it is achievable.
Furthermore, it comprises of a responsible and
productive global team that has representatives from
several countries such as Germany, The United
States, Denmark, Spain, and Venezuela supporting
the German, English, Danish and Spanish languages.
The aim behind hiring the global team is to gain
perspective on what the world needs in terms of e-
learning and to connect to people globally. Thus, an
agile and global environment is created inside the
company and together this smooth blending of
individual work and teamwork helps the company
combat the challenges and achieve its mission i.e.
helping people perform better.
The deadly outbreak of COVID-19 might have had a
huge impact on the other industries, but due to the
lockdowns and bans on crowd gatherings, it has
accelerated the growth of the online and e-learning
platforms. With the increasing number of people
opting for e-learning in this scenario, it is a massive
opportunity for e-learning solution providers to
capitalize. Moreover, taking advantages of Amazon
Web Services has made it easy for the companies to
scale and follow the demand without impacting the
learners.
Challenges and Opportunities Post COVID-19
Pandemic
However, certain challenges have also emerged
along with the opportunities. One of the most
significant challenges is to simulate the impact of
face-to-face training in the digital training platforms.
Furthermore, adding a social dimension to online
and blended learning is also a big challenge in front
®
of the e-learning solution providers. uQualio is
thoroughly prepared to take on the challenges and
magnify these opportunities to provide meaningful
and high-quality e-learning solutions.
“At uQualio, we
believe in power of
individual actions to
make the world a
better place.”
37
IMPACTOF
CORONAVIRUS
ONEDUCATION decided to cancel or delay required
exams, while others are considering
extending the school year due to delays
and often missed school days.
2. Emerging Obstacles for Staff and
Students
Another factor causing delay is
embracing of new teaching style by
staff and teachers through online
education platforms. This involves
learning how to use online resources,
finding out how to adapt hands-on
learning materials or discussion-
oriented courses to the digital
platforms, and potentially modifying
the whole learning program oriented on
being unable to move it to an online
platform.
As college and university staff learn
how to turn their lessons into online
channels, both students and staff are
learning how to manage remote
learning and communication.
Technology has already played a
significant role in enhancing education
quality. However, the forced shift from
the classroom model to an online
learning model has caused many
people to struggle with technological
difficulties. At the same time, they have
to cope up with the new challenges of
studying at home as well as learning
how to create a productive schedule
outside of the school environment.
3. Low-Income Families
Fortunately, many school system offers
essentials such as food and healthcare
facilities to children whose family
The increasing influence of the coronavirus
pandemic is putting immense pressure on
institutes and universities. Mandatory
exams and admissions to the school are
being delayed throughout the country. In
response to the virus, some states have
C
oronavirus pandemic has changed
the way we live today. New
challenges are brought forth by it,
along with existing ones. The only viable
solution to prevent the spread of this
deadly virus is to implement social-
distancing and keep a healthy lifestyle. To
implement social-distancing, countries
across the world have placed lockdown
leading to the near-total closures of
schools, universities, and colleges along
with businesses. As a result, numerous
issues affecting access to education, as well
as broader socio-economic issues emerged.
These issues need to be addressed by
governments as soon as possible.
Many education institutes adopted various
technologies and tools to deliver quality
education to everyone. However, the result
is not up to the mark. Despite the use of
distance learning programs and open
educational applications and online
learning platforms, not every student is
receiving education because of their
financial condition and the digital divide.
The impact of coronavirus is further
causing adverse consequences on students'
development (personal and learning). Let's
take a look at how the education ecosystem
is being impacted so far:
Emerged Challenges Due To Impact of
Coronavirus
1. Different Causes behind Delays
40
EMERGERING OPPORTUNITIES
incoming is low. Due to coronavirus pandemic, countless
children are left without regular meals with schools canceled,
and parents are forced to take off work to care for their young
children. While many schools continue online, many students
have no access to computers or the internet at home. Most
students would be forced to miss out on their education without
the appropriate equipment before more options can be
arranged.
4. Concentration Difficulties for Every Student
Younger students and children with ADHD or other special
needs find it hard to concentrate on online educational tools on
full capacity. Young kids need in-person guidance assistance
and can find it challenging to focus on a screen in a traditional
frontal class. Students with special needs, who often rely on in-
person teaching, can find moving to online platforms especially
hard. These challenges may require a more nuanced approach
to online learning or may require parents' extra support as these
students move through a new educational paradigm.
Other Opportunities for Receiving Education
1. Online Learning Platforms
As previously mentioned, many colleges and universities are
adopting online education platforms to conduct their regular
classes. This includes the use of online tools, such as group
video programs, that allow teachers and students to meet and
conduct classes over the internet.
Another way for students to pursue their studies is through
distance education, which uses online programs that substitute
teachers with instructional content that students learn alone. For
example, Online learning will be online lectures or videos that
students use at their own time, as opposed to meeting teachers
and other students' live.
Because of the pandemic, and the disruption of regular
education, several online educational sites have been
advertising-free courses for stuck at home students
around the world. Companies like Scholastic and
Coursera promote free online courses to allow students
to continue learning at home, and websites like
UNESCO and Openculture create lists of free online
courses and tools for anyone wanting to learn at home.
Conclusion:
The world is changing and will continue to do so in the
future. At the moment, the world needs an effective
educational practice for building young minds.
Governments across the globe need to take some
initiatives to ensure the delivery of quality education to
every child. But, limiting the spread of coronavirus is
also very important. So till then stay safe, stay at home!
2. Free Online Courses
3. Parental Care
With young children returning from school at home and
upsetting their daily routines, parents need to make
plans for children who would usually be in school. They
need to help younger children manage the school on the
internet and with online lessons and other necessary
areas. With the aid of power supply, teachers' and
students' digital skills, internet access, digital learning,
high and low technology solutions, etc., need to be
explored.
41
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Business APAC Proficient E-Learning Solution Providers of 2020

  • 1. JUNE 2020 EDITION Business APAC's of 2020PROFICIENT E-LEARNING SOLUTION PROVIDERS Impact of Coronavirus on Education: The Emergered Opportunities and Obstacles NextGen Education Pg.40 Reinventing TechnologyLearning with MARIO BULJAN FOUNDER & CEO Emergering Opportunities Pg.24 Universities Tackling The Next Phase of Remote Learning
  • 2. Your Needs... Our AnalysisProposal, Design, Development, Testing & Delivery
  • 3.
  • 4. LETTEREDITOR’S G lobally, several organizations are offering E-learning solutions to various customers. E- learning provides more comprehensive learning as compared to traditional learning. With the rapid transformation of technology in several industries, the importance of E-learning is also rising to aid with the latest technological changes. Alongside, it offers several benefits such as less cost, time reduction, flexibility, etc. which makes it even more favorable in the coming years. With the outbreak of COVID 19, there is an evident growth in E-learning providers and consumers. Among, there are few companies such as Knowzies, uQualio, Automated Learning Corporation, Mysterymonks Entertainment, Liqvid Elearning who had the vision to establish itself as proficient E-learning providers. This visionary approach has helped these to outperform the new and some well-established companies with its unique E-learning solutions. On the cover of the magazine, we have featured eWyse eLearning Agency. Established in 2016, it specializes in creating custom e-learning content for its clients. The company strives to utilize the latest technology in the areas of communication, collaboration, graphic design, motion graphics, multimedia, and IT development for better customer experience. In 2020, eWyse has been voted as one of the best E-learning agencies in the world specifically for its Rapid Learning and Blended Learning Solutions. Our latest magazine issue, “Business APAC Proficient E-Learning Solution Providers of 2020” focuses on two vital themes—how learning has grown over the years and how it is currently battling with the COVID-19 crisis. To find out the right answers, our team of Business APAC has worked diligently to feature companies who have worked significantly towards providing E- learning solution. Elsewhere in the magazine, you will be able to read two interesting articles featured in the sections Emergering Opportunities and NextGen Education respectively. These articles will help you to get the gist of learning in coming years. I hope you find these articles interesting! Educate to educate others! Vidya Joshi Editorial Coordinator E-Learning bracing the transformation 2020 SOLUTION PROVIDERS
  • 5. PAGECREDIT Publisher : Editor-in-Chief : Archana Ghule Vikram Suryawanshi Editorial Coordinator : Shubham Biradar Vidya Joshi Rakesh Mahto Utkarsh Deshpande Art Director : Vinod Alhat Head of Distribution & Production: Aakash Mahajan Business Analysts : Maria Smith Advertising : Jacob Eddy BUSINESS APAC C-206, Wisteriaa Fortune, Wakad, Pimpri-Chinchwad, Maharashtra- 411057 Business APAC Magazine is published by Pericles Ventures Pvt Ltd. Reproduction or use of this publication in any manner without any permission of the publisher is prohibited. The team of Business APAC Magazine has made every port to ensure the accuracy of the content. The publisher assumes no responsibility of any part of the content of any advertisement in this publication, including anyerrors and omissions therein. All rights are reserved by Pericles Ventures Pvt Ltd. +1 (213) 814-2941 info@businessapac.com www.businessapac.com Project Manager : Vaishali Khandade Web Development & Maintenance : Vishal More
  • 6. Impact of Coronavirus on Education:The Emergered Opportunities and Obstacles NextGen Education Pg.40 Emergering Opportunities Pg.24 Universities Tackling The Next Phase of Remote Learning C O N T E N T S COVERSTORY eWyse10Pg. No.
  • 7. Automated Learning Corporation 22Pg. No. Knowzies Liqvid Mystery Monks Entertainment uQualio 28 30 34 36 Pg. No. Pg. No. Pg. No. Pg. No. How Pandemic is Affecting The E-Learning Platforms? 18Pg. No. LEADERS VERDICT
  • 11. Reinventing Learning with Technology MARIO BULJAN | FOUNDER & CEO 11
  • 12. MICRO LEARNING MOBILE LEARNI “At eWyse, we stay on top of the trends and deliver up-to-date e-learning solutions that fit your specific needs.” 360 VIDEO BLENDED LEARN O ver the last decade, e-learning has emerged as a revolution in the educational industry. With increased proliferance of internet- based technologies, it has become almost impossible to learn anything without using some form of digital technology. Presently, learning by default includes some form of digital, at least digital documents, or online readings. Thus the general interpretation of e-learning as 'electronic' learning is insufficient. e- learning rather stands for engaging, entertaining, enthusiastic, emotional, energizing, enjoying, and effective way of learning. When it comes to e-learning implementation, eWyse offers a full range of custom solutions. The solutions are beautifully designed with simplistic minimalist approach that complements the clients' fabulous learning and development content. The services provided by the company can be divided in two main different areas, i.e. Custom e-Learning Course Production and Custom Learning Management System Development. Moreover, eWyse provides solutions such as Micro Learning, Mobile Full Range of Custom Solutions Established in 2016, eWays has been toiling to include the new 'es' to the e- learning since its inception. eWyse specializes in creating custom e- learning content for its clients. The company is using all of its knowledge, experience, and expertise to stay on top of the trends and deliver up-to-date e- learning solutions that fit the clients' needs. It strives to utilize the latest technology in the areas of communication, collaboration, graphic design, motion graphics, multimedia, and IT development for better customer experience. E-LEARNING SOLUTION PROVIDERS 12
  • 13. ING “If you don’t know where you’re going, you'll end up someplace else.” EXPLAINER VIDEOS NING GAMIFICATION Learning, Explainer Videos, 360 Video, Blended Learning, Gamification, and Learning Management System. In 2020, eWyse has been voted as one of the best e-learning agencies in the world specifically for its Rapid Learning and Blended Learning Solutions. These solutions are provided across various industry sectors around the globe such as banking and finance, fintech, pharmaceutics, manufacturing, hospitality, IT, and various types of NGOs. Thus eWyse covers a major part of the industry with its solutions. The 3C Approach The USP of eWyse is its unique approach towards its clients. The company has developed a unique industry-leading approach to e-learning solution development, called 3C. It stands for Process Control, Creative Control, and Financial/Investment Control. Ÿ Creative Control: Having control over the creative process from beginning can be contradictory, however, it is one of the most important elements to consider. It is especially relevant when deciding upon which e-learning agency to partner with. Forming a dynamic and trustworthy creative team that includes the company and its externally-appointed agencies bring numerous benefits such as reduction in wasted time, decrease in stress, and the maintenance of the company's credibility in the marketplace. Ÿ Process Control: Process control empowers the company during the entire life cycle of the project. In a similar way to the element of creative control, establishing authority over the development process is also necessary for a company to reach its objectives. 13
  • 14. A Result-Driven and Enthusiastic Leader Mario Buljan, the Founder and CEO of eWyse, is contributing to the company's prowess since its inception. Mario is certified in delivering several trainings in sales, leadership skills, creativity, and innovation as well as many other personal development skills. Moreover, he excels in extent. Numerous advantages of financial control include no wasted time, boost in trust between the company and its partners, maintenance of internal credibility, etc. The 3C approach is a thoroughly client-centric approach. Each part of this approach has been tried and tested to give the best possible experiences to the clients and is indeed turning out to be effective for them. There are several advantages of process control such as optimized budget, internal control, alignment with the L&D process, etc. Ÿ Financial Control: Keeping financial control allows a company to maintain full supervision of its budget and keep in line with its fiscal objectives. Especially, the L&D projects are extremely difficult to budget. Companies often experience a frequent feeling of exasperation when the project guide price doesn't meet with vague, ballpark figures. Previously, these numbers were rarely accompanied with any level of detail, there was no breakdown of what was included and no way companies could understand the costs if their requirements were to change. Financial control has overcome these issues up to a considerable “The future of e-learning is very bright and as more people realize how convenient it can be to study for leisure or to advance their education and career, demand is set to rise.” E-LEARNING SOLUTION PROVIDERS 14
  • 15. At the start of his career, he worked for 15 years on a wide range of jobs and projects through various industries and fields. His career in education started in 2009 when he started working as a business trainer. He successfully worked for seven years as a corporate trainer and while working there, he realized the advantages of modern technology. He noticed that the whole education world was turning to the utilization of digital technologies to increase efficiency in the knowledge transfer and this was his inspiration behind founding eWyse. He also idolizes maestros like Sir Richard Branson, Henry Ford, Nikola Tesla, and Ayrton Senna and calls them the inspiration behind his and company's success. negotiation skills and sales training, and successfully aids HR managers in mastering the measurement of success of the education on the organizations. The disastrous outbreak of the COVID- 19 pandemic has changed the global market scenario altogether. Many things are getting done by working remotely and education is also not an exception. With many advantages like reduction in travelling time, cost reduction, and easy process, the obvious growth of the e-learning industry is expected to speed up. This has opened up several opportunities for various solution providers and eWyse is ready to provide its market-leading solutions to its customers. Seamlessly Integrating with Every Client Demand for digital solutions in educational systems is increasing significantly and it includes all the areas from the corporate sector over formal and informal school education systems to non-profit organizations. Till the inception of e-learning, education was considered as a privilege for wealthier societies in economically more developed countries. However, e- learning solutions have enabled education to reach almost anyone anywhere and are making a significant impact on the global society. Effect of the COVID-19 Pandemic Thus in the near future, the solution providers are expected to face challenges like rapid delivery response and fast turnaround with high delivery quality. eWyse has put a lot of effort in this area. The company has developed a detailed development process that enables it to seamlessly integrate with every client. The company often says, “We are your remote e-learning development department,” and this is the reason why it is regarded as one of the best rapid e-learning providers. Outplaying the Challenges As a solution provider, eWyse has started the development of a series of e-learning courses. The company teaches its clients all they need to know when e-learning development comes into place. The challenges faced by eWyse are both internal and external. The internal challenges include matching with the changing industry trends, serving with the same high level of quality, and planning the growth of the company strategically and tactically. Moreover, there are some external challenges too. For example, educating the market about new technologies, trends, and potential solutions has become essential now as organizations know that they need to embrace new trends in e-learning, but sometimes they lack the knowledge and the latest information. A PIECE OF ADVICE When asked about an advice for students, Mario quoted Henry Ford’s sentence, “Whether you think you can, or you think you can't—you're right.” 15
  • 17.
  • 18. Instructor-led training has been one of the areas severally impacted by Covid-19. For many companies, there has been a flurry of attempts to catch up on training by the use of hastily constructed on-line videos, Skype, and Zoom meetings, and for some — a new interest in migrating to more sophisticated models of e-learning. What remains to be determined is if this will lead to a new reality long term. And one wonders if companies that struggled to cope with process change will recognize that ability to adapt quickly is a critical survival skill in the new millennium. The current pandemic has triggered many changes in the way that companies do business. The need for physical distancing, additional safety procedures, and remote working conditions has challenged many companies — some to a breaking point. At a personal level, it has been interesting to see the divergence in the performance of retail companies. Some were able to adapt quickly, and adjust to curb-side customer pickup, reorient staff from shelf-stocking to order pick, and manage the new process very efficiently. Others struggled: backlogs increased steeply, and customers — visibly, vocally, and on social media — expressed frustration with vendor performance. One might put it down to differing sets of problems, but when one compares three companies in the same retail space, as I did, during the past few weeks, you realize it comes down to attitude, knowledge, and process management. The impacted processes both require and include training, but they also require an informed and empowered workforce and management that is both open to change and also focused on problem- solving. What well-structured tutorial e-learning will do is create consistency and repeatability in the training process. It helps develop shared attitudes and common vocabulary. It allows trainees to proceed at their own learning pace. And it provides a level of training equal to or better than For Automated Learning Corporation this time has meant increased interest from companies struggling with these new models, as well as a marked increase in use by our regular customers in areas like manufacturing, telecom, aerospace, healthcare, and government — as they use what would otherwise be down-time to re-certify employees in mission-critical areas. In our early years, our initial focus was on training for factory floor personnel in electronics industries, but our solutions quickly found a home in service and repair companies. Over time, we expanded our initial offerings in electronics manufacturing to include areas of general process improvement such as Lean Enterprise, Safety, and Security. Our goal has always been to improve the processes in client facilities – to make a lasting impact on both the quality and the bottom line. Our specialty has been “high-design” tutorial style e-learning – what we describe as “tutorial instruction”. The result is criterion-referenced, highly structured, logically ordered, and very interactive e- learning courses, employing drawings, animations, still images, and short video clips to facilitate both the learning and the transfer of that learning to the employee's workplace. This approach is useful for a large range of knowledge and attitude-centered process training. But it is not a panacea. How is AffectingPANDEMIC The E-LEARNING PLATFORMS? DESIGNEDTRAINING.INSPIRED LEARNING.IMPROVED PERFORMANCE. 18 LEADERS VERDICT
  • 19. DR. BOB ABELL PRESIDENT AUTOMATED LEARNING CORPORATION In North America, we work closely with Dr. Ted Dangelmayer and Associates, international experts in electrostatic discharge control and ESD S.2020 auditors, and with Larry Coté of Lean Advisors. In the Asia Pacific area, we are partnered with Dr. Senguta and Associates on the Indian Subcontinent, with Dr. Marcus Koh and his team at Everfeed Technology Pte in Singapore, and with Joshua Yoo of Core Insight, Inc. in Seoul, Korea. classroom instruction in about half the time, and often at a fraction of the cost of instructor-led training. These are not idle claims but have been well documented consistently over many years and hundreds of studies. But most companies and institutions that use such training effectively also provide “hands-on” training as well, and after initial training via e-learning often bring in consultants to take the organization to the next level, focusing on process improvement and process documentation. So we work hand in hand with consultants worldwide who specialize in various topics that are introduced in our e-learning course. The combination of our highly structured e-learning with the expertise and solutions our partners provide offers a unique opportunity for our clients worldwide. We have also worked with our partners and our clients to provide our ESD courses and Lean courses in other languages, with specific courses available in Mandarin (Simplified and Traditional), Spanish, French, and Korean. Additional language adaptations are in the pipe. The pressures of dealing with training during the pandemic will hopefully provide an opportunity for companies to begin to understand the economics of e-learning, and know how to sift the really good training from the re-treaded instructor-led training masquerading as e-learning that is so common today. Manufacturing managers faced with quality problems and middle managers trying to streamline processes reduce lead times and lower inventory costs have an opportunity to make this a time of change for the better. For some, it will be critical to survival. Welcome to the new “normal”. 19
  • 21.
  • 22. E-LEARNING SOLUTION PROVIDERS AUTOMATEDLEARNING CORPORATION Designed Training, Inspired Learning, Improved Performance O ver the years, e-learning has come out as a revolutionary concept in the educational sector. With many countries opting for different kinds of e-learning courses globally, this concept has continuously been growing since its inception. Furthermore, in the current scenario of the COVID-19 pandemic, e-learning has risen as a force to reckon. Ultimately, the demand of effective e- learning solution providers has swiftly increased. Presently, there are many institutes and firms providing e- learning to the students around the globe. However, the concept of e- learning in companies is still not taken as seriously as it should be. Incorporated in 2000, Automated Learning Corporation has been promoting e-learning for the corporate sector. It prominently provides corporate learning solutions and e- learning products that improve performance in the workplace. ALC provides comprehensive, high quality, effective, and easy-to-use learning solutions that deliver improved performance and business value. Versatile Solutions across Several Industries ALC provides versatile solutions with high levels of interactivity, careful attention to adult learning principles and skilled use of multimedia. Initially, The company develops criterion- referenced instruction, following a rigorous and systematic model. It begins by working with subject matter experts to develop objectives that accurately describe the specific knowledge, skills and attitudes that employees need to complete the tasks. takes the middle ground and seeks to educate for retention and continued effectiveness. The method is tutorial. ALC then develops test questions that are keyed to each objective to accurately measure the knowledge gain against the developed criteria. As a result, a highly structured, logically ordered, and highly interactive e- learning course is formed. Drawings, animations, still images, and video clips are employed to facilitate both the learning and the transfer of that learning to the employee's workplace. Educating for Retention and Continued Effectiveness Many companies provide these solutions by using web conferences, canned webinars, or “talking-head” videos, while others use the extreme opposite, opting for performance support on the job, and man-machine robotic-task-assists. However, ALC the company focused on training for factory personnel in the electronic industries. However, it soon expanded its solutions to service and repair companies. Over the years, in response to customer demand, the company added to its initial offerings in ESD Control, Soldering and Component Identification—to include the additional areas of general process improvement such as Lean Enterprise, safety, and security. ALC also broadened its presence in service industries such as healthcare and government. Starting primarily with the telecom sector, the company has widened its reach to semiconductor manufacturers, aerospace (including NASA), military, hospitals and civic governments. Furthermore, the company has customized its courses for individual clients and also introduced language adaptations in Chinese, Korean, German, Spanish, and French for some of its courses. 22
  • 23. A 'Driven' Educator with Avid Experience Dr. Bob Abell, the President and CEO of ALC is the face behind the company's success in the field of education. Having worked in different fields such as design, programming, sales, accounting, and people management, Bob is using all of his experience to the company's benefit. Prior to starting his own business in 1981, he worked in a technical capacity for an online university for 7 years. He is qualified with a Ph.D. in education and also has a strong interest in electronics and photography. Every business confronts numerous challenges. Likewise in e- learning, many potential customers don't understand the economics of e-learning. In addition, as e-learning becomes more common, customers may have trouble filtering good training from the low quality re-tread of instructor-led training. ALC copes with these challenges by always focusing on improving the processes in client Prioritizing Customer Retention and Customer Referrals For several years, Bob focused on developing technology-based solutions on a custom basis. However, it became clear that a products focus—developing essentially generic content of value to a large number of clients—represented the best opportunity and best value for user companies. ALC worked with top content experts and shared a vision, resulting in a suite of enduring products. Increasing digitization and globalization has resulted in new training technologies. Moreover, as per the changing customer needs and market demand, the existing technologies are also undergoing drastic changes. These changes are expected to persist over the upcoming future. Changes to some technologies like operating systems, learning management systems, and authoring tools also pose a problem and force companies to change their approach. ALC sees this as an opportunity to manage and upgrade content and is ready to tackle future challenges. facilities. High levels of customer retention and customer referrals are the factors that measure ALC's success. There are several companies that have used ALC's training continuously for over 15 years and still come back for additional courses and language adaptations of existing courses. Coping with the changing Market Scenario COVID-19 to accelerate the e-learning Industry Though e-learning has been a trend in recent years, the COVID-19 pandemic is expected to accelerate its growth significantly. The world is facing travel restrictions and physical distancing has become mandatory. So cramming thirty employees with a projector and an instructor into a room is prohibited in many places. Thus people who would formerly see little value in e-learning now have to take the concept seriously. As the technology keeps evolving and corporate, engineering, and production managers around the world understand the comparative economics and value of e-learning, this industry will continue to expand in the market. “Automated learning developers are experts in delivering high quality, interactive, full-media, self-paced training that really changes employee performance.” 23
  • 24. HOWUNIVERSITIES TACKLINGTHE NEXTPHASEOF REMOTELEARNING The COVID-19 outbreak has significantly impacted the education sector. Almost all the education institutes around the world have been closed for a while now. According to UNESCO, 60.9% of the total enrolled learners around the globe have been impacted by the th COVID-19 outbreak as of 26 July. The pandemic has also enforced country-wide closures of educational institutions in 107 countries. Along with the schools, the higher education institutes are also facing the jolt. The transition from in-person to remote learning has already started. However, the process is not yet complete. Most faculty members have managed to establish new routines, while some are still working out how to teach courses designed for a physical classroom through online platforms. 24 FUTURE OF LEARNING
  • 25. Apart from the faculty members, students are also adjusting, as they are expected to learn as much without a ready social connection and environment of a residential and in-person learning. Until the coronavirus outbreak, online learning comprised a relatively small share of higher education. Less than one in five (18 percent) of US tertiary level students learned online exclusively as of 2018. However, the pandemic has come as a blessing in disguise as far as online learning is concerned. The first phase in a shift to online learning has passed. Here are the necessary actions universities could take in the next few months to improve student learning, engagement, and experience while operating remotely. Focusing on Access and Equity The transition from on-campus to remote learning raises issues related to access and equity. There are immediate logistical challenges of complementing the basic technology needs of students. Universities can offer stipends for internet access and laptop rentals or purchases. They can also provide loaned equipment and procured additional laptops and hot-pots for the under-resourced students. This may get equipment faster and at an accessible cost. Moreover, hundreds of internet and telephone service providers have signed contracts such as FCC Keep Americans Connected Pledge and are providing benefits such as free hot spots with no data caps to support distance learning. Universities can work with state and local providers and agencies to advocate for government support. Additionally, there are several social, emotional, and human needs that need to be addressed to help students learn. To resolve this, universities can work to connect the lower-income students to social service organizations. They can also provide food service and residential support to those in need. Moreover, mental health services on campuses have been expanding and their need for students, faculty, and staff could also grow–given the anxiety and distress caused by COVID-19. To combat with this, universities are starting outreach, including video options for mental health professionals, partnerships with tele-health and tele-counselling providers and access to online mindfulness classes and applications. Furthermore, students with learning disabilities or accessibility needs require specific attention. Universities should prioritize to design specific approaches to suit each need. Supporting the Faculty Furthermore, universities can set up a structure so that faculty can get regular feedback on their remote teaching. Student surveys can be effective as they give information on how students are responding and the scope for improvement. Apart from this, universities can use summer months to train faculty and refine courses for an online format. They can consider conducting remote-learning boot camps and hiring more online curriculum designers. Additionally, they can use the free time during vacations to explore and test new technologies to meet specialized needs. Most teachers around the world are working hard to teach their students. Institutions can help them in many ways. Many institutions have centers that offer support to faculty in their teaching, which should be started as much as possible around the world. They can also use social media and online forums so that the faculty can share the best practices. Highlighting and explaining successful remote-teaching ideas during the faculty meetings can bring a sense of affinity among them, which in turn can cultivate a culture of sharing and improvement. Thus, institutions that cultivate a culture of improvement can benefit both their students as well as faculty members. 25
  • 26. Furthermore, to keep organizations going, university leaders could consult student leaders to agree on common goals and priorities and to discuss what needs to happen in terms of technology access, learning, and engagement. For instance, universities could work with students and use university resources to offer a hub of volunteers looking to help with the crisis. Another advantage of remote learning is the ability to invite guests from anywhere around the world. It will not be possible to put on a full theatre production, but virtual play readings are certainly possible. Colleges and universities are rich in human talent regardless of being big or small, public or private. For them, it is important to empower and redeploy this talent to address the most critical needs. Universities can identify and activate tech-savvy students and staff to coach faculty and other students to use online tools. For example, at Pennsylvania's Muhlenberg College, eight digital learning assistants—students with expertise in digital technologies and practices—are holding remote-drop in hours for four hours a day. They are also supporting other members of the digital learning team, including designers and librarians. Another Moving the Quad Online For many students, the value of higher education comes through the academic coursework as well as the vibrancy of campus life, from late-night conversations, to interactions in the dining hall, and many such incidents. Universities can think about how to use existing tools to move in-person gatherings online and open up spaces for discussions, events, wellness classes, and other interests. Activating Stakeholders way is to ask alumni and community members to provide remote mentorship and coaching to support students with remote learning, virtual internships, and career discussion. Investing in Cybersecurity With the increasing efforts towards online learning, the cybersecurity threats are also significantly increasing. Universities have already suffered cyberattacks where unwelcome users have disrupted classes. They can prevent such problems by ensuring their cybersecurity teams are up to the task, closing the gaps that attackers can exploit, and making investments required to ensure security and data privacy while enabling teaching and learning to go on. Areas for effective monitoring include remote learning platforms and collaboration tools, monitoring networks for malware, and monitoring student and faculty endpoints to catch data-related incidents before they become serious problems. The security and technology risk teams can take some actions to support online learning, such as securing the tools used for teaching and learning, building a resilient faculty and student body, and adapting how the university works, teaches, and secures its learning capabilities. To conclude, the transformation to remote learning may seem forced and abrupt, however, it can provide institutions with an opportunity to experiment and innovate. These new approaches and practices have the potential to bring about positive changes to the education system. 26 FUTURE OF LEARNING
  • 27.
  • 28. E-LEARNING SOLUTION PROVIDERS KNOWZIESFostering a New Approach to Learning Incepted in 2016, Knowzies is one of India's leading fast growing workplace digital learning and e-learning solutions company. In this digital- driven world, Knowzies helps large organizations in designing and developing a new approach to learning through its easy and cost-effective solutions. Innovative Learning Technology Solutions O ver the years, with rapid industrialization and digitization, several new concepts have emerged and have taken the world by a storm. e-learning is one of those significant concepts that are making a huge impact on the educational industry. From very traditional desktop-based page-turner e-learning courses to a highly engaging, interactive AR/VR based learning, e-learning has come a long way. Moreover, due to its benefits like less cost, time reduction, flexibility, etc., e-learning is gaining preference over the traditional education practices. E-learning is on its prime and with changing technologies and increasing internet speed, its proliferance is bound to increase. Presently, there are many e-learning solution providers across the world that are providing the most unique and innovative e-learning solutions. Since its inception, Knowzies has helped many organizations in solving The leader plays a vital role in any company's prowess. Amol Shinde, the Founder and CEO of Knowzies is also contributing significantly to the company's growth. He is using his 16 years of experience in sales and marketing for the benefit of the company. He is a Bachelor of Engineering and holds a degree of MBA from the University of Mumbai. Apart from this, he is also a People Analytics Certified Professional from the University of Pennsylvania. He idolizes Josh Bersin and Docebo adding that customers are the best teachers in any business. customer experience through these solutions. As the CEO and Founder of Knowzies, his main responsibility is to provide apt solutions to all the stakeholders. Some of his other responsibilities include Customer Connect, Strategy and Execution, Fund Management, and Team Success. He along with his fabulous team helps companies implement digital vision within various functions especially in L&D and HR space. He believes in investing deeply in company culture and people to build an organization that lasts and sharing the lessons learned. He thus makes sure the vision and mission of the company are achieved. A Zealous Leader with Creative Approach Moreover, Knowzies also are the exclusive Channel Partner for world's leading Learning Management System named Docebo LMS, which is the only learning platform that combines formal, social, and experimental learning with skills management to maximize learner performance. Apart from these e-learning solutions, Knowzies also offers Learning Tech Solutions such as Web Apps, Mobile Apps, UX/UI, Cloud, DevOps, and Testing for startups and small and medium businesses. For startups, the company provides engagement models such as fixed & Bid, Time & Material, and Build Operate Transfer. While for SMBs, Knowzies provides comprehensive services to build scalable technology solutions and manage complete product lifecycle. These solutions are used by businesses across industries such as Education, e- commerce, Finance, Food and Beverages, Retail, and e-learning. Thus, Knowzies delivers delightful their business problems with its innovative solutions. The company offers two types of solutions, i.e. interactive e-learning solutions and tech solutions. The e-learning solutions include Custom e-learning, Rapid Authoring, Mobile Learning, Video and Animation, Microlearning, Translation and Localization, Flash to HTML Conversion, and Gamification. These solutions are designed for varied learning needs, styles, and preferences. 28
  • 29. Turning Customers into Ambassadors Along with the leader, Knowzies comprises a team of passionate and trustworthy individuals having customer-centric approach to provide unique business solutions according to the business needs. The company emphasizes customer satisfaction as its mission is to earn the affection of customers, partners, and employees by delivering superior experience and value, thereby making them its ambassadors. Furthermore, Knowzies focuses on sustainable and reliable solutions. The vision of the company is to become the most admired and integrated technology company with a global presence, delivering sustainable value to all stakeholders. Over the years, e-learning has grown at a rapid pace and has become a very cost-competitive market. Moreover, making customers understand the real value of a product or service until they see it becomes tricky to explain if the client is using e-learning for the first time. Thus, it is a challenge in front of the e-learning companies to get the right pricing with the correct perceived value and simultaneously maintaining high margins. Surviving in the Cost-Competitive Market Knowzies uses several approaches to cope with this challenge. In the case of eLearning development Knowzies takes the route of PoCs ( Proof of Concept) to onboard the customer. , The company helps its clients to validate their idea by building a Minimum Viable Product (MVP) with a rapid development process and with a very minimalistic initial investment.. It also offers flexible pricing options for its clients. Furthermore, Knowzies helps businesses by its value-driven development which provides them the utmost benefits in a time-bound and cost-effective manner. This agile approach taken by the company helps businesses respond to the changing business needs and survive in the cost-competitive market Few Words of Wisdom for the Students A Flurry of Opportunities in the Future Amol believes that for students, the world is an open school and they can learn whatever they want to. He advises them to be ready to adopt the change, make the maximum use of available technology, and keep learning always. Increasing digitization has brought a massive transformation in the field of education. The overall education system is changing from a traditional brick and mortar to online and due to its numerous advantages, the world is welcoming this change with great acceptance. The past few years have turned out to be the beginning of the digital learning transformation in education (training). Furthermore, the outbreak of the COVID-19 pandemic has also emerged as a blessing in disguise for the digital education (training) industry. Online learning is now becoming a new normal and this is bound to open a great plethora of opportunities for the e-learning development companies like Knowzies. “Knowzies is a team of passionate and trustworthy individuals having user-centric approach to provide unique business solutions for your business needs.” Team Knowzies 29
  • 30. E-LEARNING SOLUTION PROVIDERS LIQVIDLeveraging Technology to Provide Personalized Learning S ince the last few months, the world has observed a global lockdown due to the colossal impact of COVID-19. Now, in some parts of the world, the lockdown is uplifted slowly and steadily considering the number of positive cases. The consequence of the pandemic is such that it has affected various industries all over the world and the education industry is one of the prominent ones. The education industry has drastically shifted from classroom learning to online learning. The e-learning industry has grown massively providing numerous benefits to both e-learning providers and learners. Liqvid was incorporated with the High-Quality and Cost-Effective Learning With benefits such as remote learning and higher retention rate amongst the students, e-learning is initiating to become one of the most favorable learning modes. Today, considering the new norms of social distancing, e- learning has created several opportunities for the upcoming years. Nonetheless, the practice of e-learning is not new as many educational institutions and e-learning providers have already established themselves in the industry. Founded in 2002, Liqvid is one of the well-established e-learning providers helping its clients to leverage all the capabilities of the latest technologies. the largest corporations and the smallest villages. It builds blended learning solutions understanding the needs of every learner and helps them in providing a deep experience in teacher-assisted as well as self-study programs. The senior team has decades of experience providing solutions to a wide variety of consumer and corporate segments. It provides a full range of eLearning solutions to enterprise customers, publishers, and Training companies. Its learning support services include a wide range of solution such as: Ÿ Advisory Services: Liqvid helps companies in addressing some of their most intractable learning- related problems. These range from sales team effectiveness to increasing revenue from online education. It has a wide range of competencies that can be implemented with developing and deploying the solutions. Ÿ Content Services: It is one of the best at transforming large quantities of content. From converting books or lectures to engaging e-learning, or flash to HTML. It provides clients with time-proven methods, tools, and templates to take care of the content creation as well as content transformation needs. Ÿ Managed Training Services: It provides Managed Training Services that help the organization and team to focus on the core competencies. It also helps in managing the training needs. The company provides English Language learning solutions—English Edge—to schools, colleges, vocational institutes, corporate, and government. English Edge has customized solutions for each of these segments and caters to all learner levels of proficiency—from elementary to advance. In addition, it provides English solutions for specific industries—English for IT, English for Finance, etc. Liqvid is ambitious to provide the benefit of education particularly English to hundreds of millions of learners in a high-quality and cost- effective way by leveraging the power of technology. It has deep expertise in all aspects of learning technology. The learning solutions have impacted a wide range of people—from the CEO of a Fortune 100 company to a small entrepreneur in a small town in India. A Wide Range of Solutions Thriving towards its mission, Liqvid has been deploying its technology in mission of providing an effective and enjoyable learning experience to people everywhere by leveraging technology. Headquarters in Noida, Uttar Pradesh; Liqvid specializes in the application of technology to the learning process. 'Liqvid' derives its name from a combination of two words – “Liquidus” for 'Flowing' in Latin and 'vid' for 'to know' in Sanskrit. By leveraging the power of technology, it develops personalized learning solutions for the learners. 30
  • 31. Ÿ Hosted Platforms: With more than a million learners, it hosts LMS delivers blended learning and e-learning to the customers or partners Ÿ English-CEFR: It has a library of over a thousand hours of customizable English language content is based on the Common European Framework and Indian school boards. It has over a decade of experience in using technology for improving the language, communication, and employability skills in youth. Ÿ A Passionate Leader Promoting Education “I think the eLearning solution providers need to look beyond traditional approaches and focus more on the learner, not just in terms of cognitive ability and proficiency but also in terms of learning preferences, personality, and emotions,” says Vivek Agarwal, Co- Founder, and CEO of Liqvid. Vivek has completed his Majors in Finance & Business Strategy from IIM –Calcutta. He is committed to making quality education and training available to billions at an affordable cost without having to go places. He is routinely invited to present on technology-enabled learning and entrepreneurship at various industry forums. He is an active participant in the entrepreneurship eco-system and has been a visiting faculty at several Management Institutes. Vivek started a venture called eGuruCool in 1998 that was a pioneer in the field of e-learning in India. After a successful journey with eGurucool, he established Liqvid in 2002 that focused on bringing innovative learning solutions to corporate and large enterprises. Ever passionate about education, he added another feather in Liqvid's cap with the introduction of EnglishEdge that focused on changing the landscape of English Language in India. Addressing the current scenario, Vivek Liqvid is launching world's 1st Language learning AI-based product called Vocabulary Builder, which will help the learners who are training for competitive English language exams like IELTS, TOFEL, GRE etc. to learn in a better way. The solution is based on the research done by Hermann Ebbinghaus in the late 19th and early 20th century. Breaking from the philosophical paradigms, he demonstrated how the law of frequency functioned instead of hypothesizing about it. He created psychology's first learning curve and retention curve through extensive experiments on 'nonsense materials'. One of his key finding was that the rate of forgetting is very fast initially following a learning experience and very slow thereafter. This curve is also impacted by factors like 'meaningfulness', etc. asserts, “It is a great time but also very challenging. The opportunities are growing manifold but so is the risk. You can improve your chances through commitment, hard work, and persistence.” Ÿ Using the basics of “reinforcement” learning, the words are presented to the learner using a linear programming based recommendation engine which ensures words presented to the user for review and practice are as close to their half-lives as possible – not too early, not too late Ÿ Uses AI/Machine Learning to significantly enhance leaning efficiency for each individual user World's 1st Language Learning AI-Based Product Ÿ Continuous Improvement & personalization: The Machine Learning approach will also allow the recommendation engine to leverage multiple feature vectors which can contribute to half-life – like people from north may find certain set of words more difficult than the people from south and vice versa. “Liqvid has more than a decade's track record of providing high-quality and cost-effective solutions to a range of global customers. It invests significantly in the people and processes to ensure that this is maintained under all circumstances.” Vivek Agarwal, Co-Founder & CEO 31
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  • 34. E-LEARNING SOLUTION PROVIDERS Video e-Learning made Simple and Affordable The pandemic has not just impacted businesses but also the education sector. Due to the COVID19 crisis, all the schools across the world have been closed resulting in more than 1.2 billion children being out of the classroom. Consequently, education has changed dramatically with the distinctive rise of e-learning whereby teaching is undertaken remotely and on digital platforms. People are coming around the idea of e-learning as research suggests that online learning has been shown to increase retention information. With the advancement of technology and the LMS platform, e- learning has become more effective than the traditional classrooms. People have started utilizing animation as an element to enhance the learning experience. Animated videos are also gaining popularity in the corporate sector. Most corporates are using these videos to improve their brands and companies' marketing. “The human brain is more receptive to images than words. So, instead of bombarding them with words, show them your applications. It is scalable in terms of developing content and under the e- learning services it offers, script conversions, PPTs, offline content to Interactive Animated Videos. In a span of over 6 years, it has successfully delivered over 1400 animation videos and films, for over 2000 customers. “We have a contingent workforce enabling us to scale really fast,” asserts Aditya. He affirmatively asserts that the team can deliver animated content as much as 1000 minutes per month and scale it to 5000 minutes per month within a period of 2 weeks. The company has invested in state-of- the-art-technology developers to ensure that it delivers a high quality of service. As Mystery Monks has invested in software platforms, tools, processes, and experienced developers, the professionals too equally collaborate with the clients to help in the process. These services have distinguished Mystery Monks from the other video creators. According to Aditya, learning from clientele feedback is very important. Significance of Client feedback story through explainer videos!” says Aditya Vikram Founder,, the and CEO Mysteryof Monks Entertainment. Mystery Monks is an Animation Company offering e- learning content development in a cost-effective and time-effective manner. It creates animation videos for marketing and educational purposes. Exceptional Product Portfolio Mystery Monk was established with a mission to deliver world-class service by creating Animation Videos and Short Animation films that leave a lasting impact on the audience. The engagement process makes it easy for the clients to surf for the right package, place an order, easily communicate with the professionals, and get a tailor-made video as preferred. It caters to these videos to all individual, business, and entertainment industry needs. Mystery Monks has a product portfolio that includes 2D as well as 3D animation videos, interactive animation videos, short animation films, and animation for AR and VR MYSTERYMONKS ENTERTAINMENT 34
  • 35. Future of E-learning One such client, Kshitij Doval (Unhu Entertainment LLP) was highly impressed by the training explainer video, he commented, “Mystery Monks has a very powerful team and I recommend everyone to try their service rather than going to any other noob in the industry. They know their work and have a set of great managers & creative people.” Presently, the customers span from multinational and large corporates to startups, to individuals. Besides, Mystery Monks has a healthy amount of repeat orders from its customer. The pandemic has vastly affected the education sector but the education providers are striving to provide uninterrupted teaching. Nevertheless, if the lockdown and the education downturn continues, there would arise a real, pressing need for the innovators to come up with technologies that would help countries such as India, learn remotely—especially in the most remote and vulnerable regions. For more than 2 centuries nothing much has changed in the He further adds, “Keep taking feedback from users. Build a product so good that people start talking about it enough for you to never have to spend much on marketing.” As a result, 90% of clients have stated that product videos have been helpful in the decision process. education sector, thus this crisis can be a wakeup call that there needs to be an alternative. Instead of waiting for a solution, innovators need to reconvene and re-engineer the education sector in order to make it beneficial for all the stakeholders. Currently, due to the COVID-19 crisis, e-learning is gaining popularity amongst rural educators too. Aditya anticipates that the expensive educational institutions will be a thing of the past and due to e- learning, students will have access to high-quality education at a fraction of the cost while sitting at home. The crisis has also released opportunities for kids in rural areas. It is known that kids in rural areas did not have access to quality education. Especially in India, villages were deprived of the best educators but by introducing e-learning, these children too can gain access to top courses from the world from the comfort of their homes. Presently, COVID-19 has allowed taking a trial to learn online. E-learning was not considered effective by many before the pandemic, however; the lockdown has resulted in people appreciating online education. “E-learning is effective and you'll enjoy this more than your classroom lessons but don't forget to go out, take breaks and socialize. Especially, once the COVID-19 is over,” concludes Aditya. “At Mystery Monks, we thrive by giving you a world-class service by creating Animation Videos and Short Animation films that leave a lasting impact on your audience.” Aditya Vikram, Founder & CEO 35
  • 36. E-LEARNING SOLUTION PROVIDERS UQUALIO Video e-Learning made Simple and Affordable Presently, there are numerous online learning and e-learning platforms available. However, students are still in search of more affordable and simple ® courses. Established in 2017, uQualio has been fulfilling this need since its O ver the years, increasing digitization and industrialization have led to many technological advances and the internet has played a huge role in bringing the world closer. Industries like software, networking, retail, etc. are heavily benefiting from the technological advances and the education sector is no stranger to that. During the past few years, the concept of e-learning has taken giant strides in the market competing with the traditional learning systems as it is more time saving, cost effective and an easier way to teach and learn. e- learning goes hand in hand with online learning as online interactive lectures are converted into video e-learning complemented by additional online material and video courses. Furthermore, e-learning is more preferred because the content continues to be accessible for the learners if they want to refresh their learning. A Self-driven and Strategically Talented Professional Kent Fallesen, the Founder and CEO of uQualio, is the face behind the company's current prowess. He is using his 25 years of experience in software, teaching, sales & marketing, business development, consultancy, and diplomacy to the company's benefit. Besides being the founder and CEO, he is also responsible for company's sales, partnerships, go to market, and product fit. Ÿ Embedded Solution – This is also an own stand-alone solution that is embedded and controlled via respective application, HR, or CRM system. All these solutions are easy and flexible and can be used effectively in industries such as software, manufacturing, hospitality, and retail. Moreover, these solutions can be used in different training areas such as software application training, corporate training, product training, and onboarding. Thus, the solutions offered by uQualio cover major parts of the industry. inception. It is a video e-learning solution with learning functionality focusing on game-based and social ® learning principles. uQualio creates and maintains video-based platform at an affordable price and without limitations in courses, videos, or administrative roles. Convenient and High-Quality e- Learning Solutions The solutions provided by uQualio are easy to understand and are of very high quality. In these solutions, the content is centered on micro-learning videos and the learner is in focus with an intuitive interface that enables learning on any device. The company prominently offers the following three solutions, Ÿ White-label Solution – This is a stand-alone solution that works like an independent web-based app. Ÿ Standard Public Solution – In this, the users are registered on the platform and can learn from the educator's channel as well as other channels. They own their data or badges. 36
  • 37. Kent Fallesen, Founder & CEO Smooth Blending of Individual Work and Teamwork Finding the Perfect Balance The company believes in the power of individuals' learning to make the world a better place. It emphasizes on the fact that everyone should create something truly useful that moves the world positively. Every growing business comes across numerous challenges on a daily basis. The challenges can be economical, environmental, ® technological, or of any type. Likewise, uQualio too has to face various challenges on regular basis; however, they never stop the company to grow. The company emphasizes on long-term goals rather than the temporary achievements. To achieve long term goals, ® uQualio maintains the right balance between new customer cases and the feedback from the existing customers. During his business studies, Kent worked as a primary teacher where he experienced how people learn differently and how motivation works. After working in several companies at different positions, in 2015, he decided to use all his experience into creating a video e- learning platform which ultimately led to the inception of uQualio in 2017. Kent idolizes Steve Jobs for his innovative, relentless, and true to one goal attitude. He aims to achieve with uQualio what Jobs did with Apple. It is not easy, but it is achievable. Furthermore, it comprises of a responsible and productive global team that has representatives from several countries such as Germany, The United States, Denmark, Spain, and Venezuela supporting the German, English, Danish and Spanish languages. The aim behind hiring the global team is to gain perspective on what the world needs in terms of e- learning and to connect to people globally. Thus, an agile and global environment is created inside the company and together this smooth blending of individual work and teamwork helps the company combat the challenges and achieve its mission i.e. helping people perform better. The deadly outbreak of COVID-19 might have had a huge impact on the other industries, but due to the lockdowns and bans on crowd gatherings, it has accelerated the growth of the online and e-learning platforms. With the increasing number of people opting for e-learning in this scenario, it is a massive opportunity for e-learning solution providers to capitalize. Moreover, taking advantages of Amazon Web Services has made it easy for the companies to scale and follow the demand without impacting the learners. Challenges and Opportunities Post COVID-19 Pandemic However, certain challenges have also emerged along with the opportunities. One of the most significant challenges is to simulate the impact of face-to-face training in the digital training platforms. Furthermore, adding a social dimension to online and blended learning is also a big challenge in front ® of the e-learning solution providers. uQualio is thoroughly prepared to take on the challenges and magnify these opportunities to provide meaningful and high-quality e-learning solutions. “At uQualio, we believe in power of individual actions to make the world a better place.” 37
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  • 40. IMPACTOF CORONAVIRUS ONEDUCATION decided to cancel or delay required exams, while others are considering extending the school year due to delays and often missed school days. 2. Emerging Obstacles for Staff and Students Another factor causing delay is embracing of new teaching style by staff and teachers through online education platforms. This involves learning how to use online resources, finding out how to adapt hands-on learning materials or discussion- oriented courses to the digital platforms, and potentially modifying the whole learning program oriented on being unable to move it to an online platform. As college and university staff learn how to turn their lessons into online channels, both students and staff are learning how to manage remote learning and communication. Technology has already played a significant role in enhancing education quality. However, the forced shift from the classroom model to an online learning model has caused many people to struggle with technological difficulties. At the same time, they have to cope up with the new challenges of studying at home as well as learning how to create a productive schedule outside of the school environment. 3. Low-Income Families Fortunately, many school system offers essentials such as food and healthcare facilities to children whose family The increasing influence of the coronavirus pandemic is putting immense pressure on institutes and universities. Mandatory exams and admissions to the school are being delayed throughout the country. In response to the virus, some states have C oronavirus pandemic has changed the way we live today. New challenges are brought forth by it, along with existing ones. The only viable solution to prevent the spread of this deadly virus is to implement social- distancing and keep a healthy lifestyle. To implement social-distancing, countries across the world have placed lockdown leading to the near-total closures of schools, universities, and colleges along with businesses. As a result, numerous issues affecting access to education, as well as broader socio-economic issues emerged. These issues need to be addressed by governments as soon as possible. Many education institutes adopted various technologies and tools to deliver quality education to everyone. However, the result is not up to the mark. Despite the use of distance learning programs and open educational applications and online learning platforms, not every student is receiving education because of their financial condition and the digital divide. The impact of coronavirus is further causing adverse consequences on students' development (personal and learning). Let's take a look at how the education ecosystem is being impacted so far: Emerged Challenges Due To Impact of Coronavirus 1. Different Causes behind Delays 40 EMERGERING OPPORTUNITIES
  • 41. incoming is low. Due to coronavirus pandemic, countless children are left without regular meals with schools canceled, and parents are forced to take off work to care for their young children. While many schools continue online, many students have no access to computers or the internet at home. Most students would be forced to miss out on their education without the appropriate equipment before more options can be arranged. 4. Concentration Difficulties for Every Student Younger students and children with ADHD or other special needs find it hard to concentrate on online educational tools on full capacity. Young kids need in-person guidance assistance and can find it challenging to focus on a screen in a traditional frontal class. Students with special needs, who often rely on in- person teaching, can find moving to online platforms especially hard. These challenges may require a more nuanced approach to online learning or may require parents' extra support as these students move through a new educational paradigm. Other Opportunities for Receiving Education 1. Online Learning Platforms As previously mentioned, many colleges and universities are adopting online education platforms to conduct their regular classes. This includes the use of online tools, such as group video programs, that allow teachers and students to meet and conduct classes over the internet. Another way for students to pursue their studies is through distance education, which uses online programs that substitute teachers with instructional content that students learn alone. For example, Online learning will be online lectures or videos that students use at their own time, as opposed to meeting teachers and other students' live. Because of the pandemic, and the disruption of regular education, several online educational sites have been advertising-free courses for stuck at home students around the world. Companies like Scholastic and Coursera promote free online courses to allow students to continue learning at home, and websites like UNESCO and Openculture create lists of free online courses and tools for anyone wanting to learn at home. Conclusion: The world is changing and will continue to do so in the future. At the moment, the world needs an effective educational practice for building young minds. Governments across the globe need to take some initiatives to ensure the delivery of quality education to every child. But, limiting the spread of coronavirus is also very important. So till then stay safe, stay at home! 2. Free Online Courses 3. Parental Care With young children returning from school at home and upsetting their daily routines, parents need to make plans for children who would usually be in school. They need to help younger children manage the school on the internet and with online lessons and other necessary areas. With the aid of power supply, teachers' and students' digital skills, internet access, digital learning, high and low technology solutions, etc., need to be explored. 41
  • 42. Get Business APAC Magazines Delivered to your doorstep! Don't Miss an Issue INR 12ISSUES ONLY www.businessapac.com