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Social Media Trends
In Silicon Valley

Social Media and the Globalization of Business
Stanford University

May 25, 2011
Research Objectives

1. Understand general social media use with
   regional employers


2. Quantify use of specific tools for recruiting and
   evaluating candidates


3. Develop a better understanding of how social
   media will impact workforce skills
Methodology
300+ telephone surveys were completed with employers
in Silicon Valley (technology firms and larger firms were
oversampled) through a stratified random sampling
technique
   Margin of error was +/- 5.60, given a 95% level of
   confidence
   Survey fielded October 8 – 26, 2010

12 executive interviews were completed with super users
of social media throughout the region
   Executive interviews fielded Jul. 7 – Sept. 20, 2010
General
Social Media Trends
   in Silicon Valley
Don’t believe the

hype?
The Hype Curve
Social Media Use in Silicon Valley

      Communicate externally with potential
        customers and clients, using tools            34.2%                            65.4%
            such as Facebook and Twitter




         Evaluate and determine whether to
        hire new job candidates, using tools        27.2%                           72.4%
             such as Facebook and LinkedIn




          Find and recruit new employees,
                                                    25.9%                           74.1%
             using tools such as LinkedIn




        Communicate and collaborate within
             your organization, using tools         23.6%                          75.7%
            such as SharePoint or Yammer



                                               0%         20%          40%          60%           80%       100%




                                                    Yes         Don't use social media for this         DK/NA
Change in Social Media Usage


             Internal
                                21.3%                            71.4%                          6%
        communication




         Evaluating and
   reviewing whether to          25.9%                            65.8%                         7%
     hire job candidates




           Finding and
         recruiting new           28.6%                             64.1%                       7%
            employees




                           0%              20%            40%       60%        80%               100%



                                Increase         Stay the same   Decrease   Not sure or DK/NA
Size

matters
How Important is Social Media?

                             50%




                             40%
  Very/ Somewhat Important




                             30%


                                                                  External communication
                                                                  Find and recruit
                             20%
                                                                  Evaluate
                                                                  Communicate internally


                             10%




                             0%
                                   Small     Medium       Large
                                           Company Size
Important to Recognize Differences

Larger firms
are using tools more than smaller firms

High-tech firms
are using social media more than low-tech firms

Growing firms
are using social media more than firms that are not
adding employees
Recommendations to
   Job-Seekers:
Recruitment
A weapon unused is a
   useless
      weapon
Recommendation 1:

Develop a Social Media Strategy
Particularly for Searches with Large Firms,
Growing Firms, and Technology Firms
Importance by Company Size
                           50%




                           40%
Very/ Somewhat Important




                           30%



                                                                External communication
                                                                Find and recruit
                           20%                                  Evaluate
                                                                Communicate internally




                           10%




                           0%
                                 Small     Medium       Large
                                         Company Size
Growing Firms

                            30%
 Very/ Somewhat Important




                            20%




                                                                       External communication
                                                                       Find and recruit
                                                                       Evaluate

                            10%                                        Communicate internally




                            0%
                                  Growing     No Growth      Overall
                                            Growth Profile
Use by Sector
                                           External communication      Find and recruit   Evaluate    Communicate internally



                           50%




                           40%
Very/ Somewhat Important




                           30%




                           20%




                           10%




                           0%
                                 Overall                            Technology                 Healthcare/ Public              Other
                                                                                      Sector
The

lightbulb
didn’t create the
electrician
profession overnight
Job Roles – Need for Social Media Skills

                                      None/ NA




                                      Marketing/ sales




                                      Information technology

                  8.0%
      77.4%
                                      Public relations/ communications

                  6.6%

                                      Recruitment

                        3.0%
                        1.3%
                               1.3%   Management
                 1.3%
                 1.0%


                                      Office staff/ accountants




                                      Other
Social Media Skills: Importance

                              Very important      Somewhat important   Not at all important

100%




80%




60%




40%




20%




 0%
       Overall   Growing   No Growth           Small       Medium         Large               Tech   HC/ Public   Other
It’s what you know
    AND
 whom you know
Recommendation 2:
But Don’t Rely on Social
   Media Exclusively
Most Effective Method of Finding Workers
  Word of mouth/ referrals/ networking
                                                                             27.2%
                                                                                     36.9%

Use online job finder, like Monster.com                                 24.9%
                            or Craigslist                                 26.2%

          Advertise in local or regional                      13.3%
          newspapers, print and online           15.3%

            Use a recruiter/ headhunter
                                                 12.3%
                                                            6.6%

       Put it up on company's website
                                                          10.6%
                                                               14.0%

  Use social media sites, like LinkedIn,               4.3%
                 Twitter, or Facebook               2.7%

        Work with education providers,                  3.3%
           like universities or colleges                    6.0%

     Work with a temporary hiring firm
                                                    2.7%
                                                        5.6%

              Walk-ins/ sign in window
                                                   2.0%
                                                           6.0%

                                                           6.0%                      Mid to senior-level opening   Entry-level opening
                             Hire within
                                                 0.0%

                                   Other
                                                            6.6%
                                                               8.6%

                            Don't know
                                                          11.0%
                                                         4.7%
                                            0%                         20%                     40%                               60%
Recommendations to
   Job-Seekers:


 Evaluation
It’s better to

remain
 silent
and be thought

a fool…
Recommendation 1:
Develop an Online Profile,
 but do so with Caution
Impact of Online Presence

100%
                       8.5%                                          7.3%



 80%                   20.7%
                                                                    32.9%



 60%


                       41.5%

 40%
                                                                    47.6%



 20%
                       29.3%

                                                                    12.2%
 0%
       Positive impact on hiring decision              Negative impact on hiring decision



          Frequently                  Seldom   Never                  Not sure or DK/NA
Recommendation 2:
Share Profile Data Wisely and
  Stay Professional Online
It’s the
experience,
   stupid!
Most Important Qualities

Presents themselves appropriately/
                                                                     31.0%
             communication skills


                       Experience                           20.7%


  Appropriate professional and/ or
                                                   15.5%
                  friend networks


                       References           12.1%


                  Highlights skills                 10.3%


                  Professionalism                 8.6%


                          Resume           5.2%


                             Other         5.2%


                Not sure or DK/NA             13.8%

                                      0%                       20%           40%   60%
You
 wouldn’t

 fish
in a bathtub
Recommendation 3:
 Create and Maintain a
    LinkedIn Profile
Most Important Social Media Sites
Social Media
Productivity &
    Skills
Honestly boss, I’ve been
Facebooking
       all day
Perceived Impact on Productivity



                                   Negative impact
                                       17.6%


           No impact
            43.2%




                                    Not sure or DK/NA
                                          15.0%
                 Positive impact
                     24.3%
Importance of Social Media Proficiency



        Familiarity with how social media tools
        work and be able to gather information         11%         24.9%                            63.1%
                                     from them




       Have social media accounts, with online
               tools such as LinkedIn, Twitter,    8%        14%                              76.4%
                                 or Facebook




                                                  0%           20%              40%           60%            80%           100%



        Very important             Somewhat important                  Not at all important            Not sure or DK/NA
Social Media Guidelines and Policies

           100%                                                                 3.7%
   100%                    9.3%                    5.3%
                                                   5.3%                                    3.7%
                  9.3%
            80%                                                                35.5%
   80%                                             55.8%                                  35.5%
            60%
                          71.8%
                                                   55.8%
   60%      40%
                  71.8%
                                                                               60.8%
            20%                                    38.9%
   40%
                          18.9%
             0%                                                                           60.8%
                    Encourage the use of   Written or established      Allow access to social
   20%               social media while            38.9%
                                           social media policy or       media sites on work
                        not at work          set of guidelines              computers
                  18.9%
                                   Yes        No           Not sure or DK/NA
    0%
          Encourage the use of             Written or established                 Allow access to social
           social media while              social media policy or              media sites on work computers
              not at work                    set of guidelines


                             Yes              No                    Not sure or DK/NA
The more things
change…
Most Used Applications

               Email                                        26.8%

         SharePoint                           18.3%

           Facebook                          16.9%

            LinkedIn                 12.7%

             Intranet                7.0%

       Other internet                7.0%

   Instant Messenger                5.6%

              Skype           2.8%

              Twitter         2.8%

            Yammer           1.4%

                Jive         1.4%

               Other          2.8%

         Don't know                           18.3%

                        0%                            20%           40%   60%
Conclusions
Conclusion #1




 Social Media is growing but not yet
 transformational
Conclusions
Conclusion #2




 Job seekers should have an online
 profile, but with caution; appearance,
 conduct and professionalism are more
 important online
Conclusions
Conclusion #3




 Core skills are the most important
 aspects of any resume – SM is best as
 free mechanisms for highlighting
 existing skills
Conclusions
Conclusion #4




 At the most technically advanced and
 largest firms, SM skills still might be a
 differentiator.
Conclusions
Conclusion #5




  There is no downside to having a SM
  presence, as long as it is maintained
  professionally.
Social Media Trends
In Silicon Valley

Philip Jordan
phil@greenlmi.com


Stephen Jordan
stephenmjordan@gmail.com

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NOVA Social Media Study

  • 1. Social Media Trends In Silicon Valley Social Media and the Globalization of Business Stanford University May 25, 2011
  • 2. Research Objectives 1. Understand general social media use with regional employers 2. Quantify use of specific tools for recruiting and evaluating candidates 3. Develop a better understanding of how social media will impact workforce skills
  • 3. Methodology 300+ telephone surveys were completed with employers in Silicon Valley (technology firms and larger firms were oversampled) through a stratified random sampling technique Margin of error was +/- 5.60, given a 95% level of confidence Survey fielded October 8 – 26, 2010 12 executive interviews were completed with super users of social media throughout the region Executive interviews fielded Jul. 7 – Sept. 20, 2010
  • 4. General Social Media Trends in Silicon Valley
  • 7. Social Media Use in Silicon Valley Communicate externally with potential customers and clients, using tools 34.2% 65.4% such as Facebook and Twitter Evaluate and determine whether to hire new job candidates, using tools 27.2% 72.4% such as Facebook and LinkedIn Find and recruit new employees, 25.9% 74.1% using tools such as LinkedIn Communicate and collaborate within your organization, using tools 23.6% 75.7% such as SharePoint or Yammer 0% 20% 40% 60% 80% 100% Yes Don't use social media for this DK/NA
  • 8. Change in Social Media Usage Internal 21.3% 71.4% 6% communication Evaluating and reviewing whether to 25.9% 65.8% 7% hire job candidates Finding and recruiting new 28.6% 64.1% 7% employees 0% 20% 40% 60% 80% 100% Increase Stay the same Decrease Not sure or DK/NA
  • 10. How Important is Social Media? 50% 40% Very/ Somewhat Important 30% External communication Find and recruit 20% Evaluate Communicate internally 10% 0% Small Medium Large Company Size
  • 11. Important to Recognize Differences Larger firms are using tools more than smaller firms High-tech firms are using social media more than low-tech firms Growing firms are using social media more than firms that are not adding employees
  • 12. Recommendations to Job-Seekers: Recruitment
  • 13. A weapon unused is a useless weapon
  • 14. Recommendation 1: Develop a Social Media Strategy Particularly for Searches with Large Firms, Growing Firms, and Technology Firms
  • 15. Importance by Company Size 50% 40% Very/ Somewhat Important 30% External communication Find and recruit 20% Evaluate Communicate internally 10% 0% Small Medium Large Company Size
  • 16. Growing Firms 30% Very/ Somewhat Important 20% External communication Find and recruit Evaluate 10% Communicate internally 0% Growing No Growth Overall Growth Profile
  • 17. Use by Sector External communication Find and recruit Evaluate Communicate internally 50% 40% Very/ Somewhat Important 30% 20% 10% 0% Overall Technology Healthcare/ Public Other Sector
  • 19. Job Roles – Need for Social Media Skills None/ NA Marketing/ sales Information technology 8.0% 77.4% Public relations/ communications 6.6% Recruitment 3.0% 1.3% 1.3% Management 1.3% 1.0% Office staff/ accountants Other
  • 20. Social Media Skills: Importance Very important Somewhat important Not at all important 100% 80% 60% 40% 20% 0% Overall Growing No Growth Small Medium Large Tech HC/ Public Other
  • 21. It’s what you know AND whom you know
  • 22. Recommendation 2: But Don’t Rely on Social Media Exclusively
  • 23. Most Effective Method of Finding Workers Word of mouth/ referrals/ networking 27.2% 36.9% Use online job finder, like Monster.com 24.9% or Craigslist 26.2% Advertise in local or regional 13.3% newspapers, print and online 15.3% Use a recruiter/ headhunter 12.3% 6.6% Put it up on company's website 10.6% 14.0% Use social media sites, like LinkedIn, 4.3% Twitter, or Facebook 2.7% Work with education providers, 3.3% like universities or colleges 6.0% Work with a temporary hiring firm 2.7% 5.6% Walk-ins/ sign in window 2.0% 6.0% 6.0% Mid to senior-level opening Entry-level opening Hire within 0.0% Other 6.6% 8.6% Don't know 11.0% 4.7% 0% 20% 40% 60%
  • 24. Recommendations to Job-Seekers: Evaluation
  • 25. It’s better to remain silent and be thought a fool…
  • 26. Recommendation 1: Develop an Online Profile, but do so with Caution
  • 27. Impact of Online Presence 100% 8.5% 7.3% 80% 20.7% 32.9% 60% 41.5% 40% 47.6% 20% 29.3% 12.2% 0% Positive impact on hiring decision Negative impact on hiring decision Frequently Seldom Never Not sure or DK/NA
  • 28. Recommendation 2: Share Profile Data Wisely and Stay Professional Online
  • 30. Most Important Qualities Presents themselves appropriately/ 31.0% communication skills Experience 20.7% Appropriate professional and/ or 15.5% friend networks References 12.1% Highlights skills 10.3% Professionalism 8.6% Resume 5.2% Other 5.2% Not sure or DK/NA 13.8% 0% 20% 40% 60%
  • 32. Recommendation 3: Create and Maintain a LinkedIn Profile
  • 33. Most Important Social Media Sites
  • 35. Honestly boss, I’ve been Facebooking all day
  • 36. Perceived Impact on Productivity Negative impact 17.6% No impact 43.2% Not sure or DK/NA 15.0% Positive impact 24.3%
  • 37. Importance of Social Media Proficiency Familiarity with how social media tools work and be able to gather information 11% 24.9% 63.1% from them Have social media accounts, with online tools such as LinkedIn, Twitter, 8% 14% 76.4% or Facebook 0% 20% 40% 60% 80% 100% Very important Somewhat important Not at all important Not sure or DK/NA
  • 38. Social Media Guidelines and Policies 100% 3.7% 100% 9.3% 5.3% 5.3% 3.7% 9.3% 80% 35.5% 80% 55.8% 35.5% 60% 71.8% 55.8% 60% 40% 71.8% 60.8% 20% 38.9% 40% 18.9% 0% 60.8% Encourage the use of Written or established Allow access to social 20% social media while 38.9% social media policy or media sites on work not at work set of guidelines computers 18.9% Yes No Not sure or DK/NA 0% Encourage the use of Written or established Allow access to social social media while social media policy or media sites on work computers not at work set of guidelines Yes No Not sure or DK/NA
  • 40. Most Used Applications Email 26.8% SharePoint 18.3% Facebook 16.9% LinkedIn 12.7% Intranet 7.0% Other internet 7.0% Instant Messenger 5.6% Skype 2.8% Twitter 2.8% Yammer 1.4% Jive 1.4% Other 2.8% Don't know 18.3% 0% 20% 40% 60%
  • 41. Conclusions Conclusion #1 Social Media is growing but not yet transformational
  • 42. Conclusions Conclusion #2 Job seekers should have an online profile, but with caution; appearance, conduct and professionalism are more important online
  • 43. Conclusions Conclusion #3 Core skills are the most important aspects of any resume – SM is best as free mechanisms for highlighting existing skills
  • 44. Conclusions Conclusion #4 At the most technically advanced and largest firms, SM skills still might be a differentiator.
  • 45. Conclusions Conclusion #5 There is no downside to having a SM presence, as long as it is maintained professionally.
  • 46. Social Media Trends In Silicon Valley Philip Jordan phil@greenlmi.com Stephen Jordan stephenmjordan@gmail.com